HOSPITALITY RISK SOLUTIONS

by Ida | January 22, 2015 · 11:22 am

Hospitality Industry Management Update: “Here Are The Top 5 Business Risks For 2015”

For businesses, the main cost of a cyber attack involves the impact to their reputation and the resulting financial damages, as well as the loss of customer business. The breaches at Sony, Target, Staples and Home Depot demonstrated the damage that can be caused to corporate reputations. Seventy-one percent of customers indicated they would leave an organization following a data breach according to the Edelman Privacy Risk Index

The globalization of todayâ€™s economy means that businesses are more interconnected than ever, creating a greater risk of business interruption, supply chain disruption, and exposures that can quickly multiply.

According to UNCTAD, over the last 50 years the number of multinational companies has grown exponentially from 7,000 to almost 104,000, and could reach more than 140,000 by 2020.

The Allianz Risk Barometer 2015 surveyed more than 500 risk managers and corporate insurance experts in 47 countries to identify the primary challenges facing businesses this year. Some risks such as political upheaval, cybercrime and business interruption were viewed as a greater risk, while natural catastrophes, technological innovation and market stagnation were viewed as having less of an impact.

Here is a look at the top 5 business risks for 2015 as identified by the Allianz Risk Barometer.

For more:Â http://bit.ly/1unPPlX

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Filed under Claims, Crime, Guest Issues, Hotel Industry, Insurance, Management And Ownership, Risk Management

Tagged as Americans with Disabilities Act, Arrest, Bed Bugs, Business Interruption, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Swimming Pools, Technology, Theft, Water Damage

by Ida | January 21, 2015 · 11:06 am

Hospitality Industry Management Update: “How Lower Fuel Costs Will Pay Off for Hotels This Year”

Beyond just travel, oil prices also have a role to play in the operational expenses of hotels. Lower prices can bring down utility bills and transportation costs on goods and services and, depending on how long oil prices stay low, properties may see this impact their bottom line. â€œThereâ€™s certainly going to be an operational benefit,â€ says PKF Hospitality Research President Mark Woodworth. â€œThe ultimate benefit is mitigated quite meaningfully by the fact that 45 to 50 percent of hotel expenses are labor related.â€

The 50 percent drop in oil prices during the second half of 2014 has put plenty of cash into consumersâ€™ wallets and that could mean good things for the lodging industry this year. Crude oil is selling for $47.64 per barrel today compared to over $90 a year ago. And while prices have started to stabilize a bit, thereâ€™s still a chance for them to decrease even further due to the glut of crude and the expectations of weak global growth pulling down the market.

For more:Â http://bit.ly/183Hzmy

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Filed under Hotel Industry, Maintenance, Management And Ownership

Tagged as Credit Cards, Crude oil, Economy, Employees, Fuel Costs, Fuel Economy, GDP, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Legal Issues, Lodging Magazine, Managing Risk, Mobile Technology, Motels, Oil Prices, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, utility bills

by Ida | January 20, 2015 · 8:18 am

Hospitality Industry Management Update: “International Travel: On the Move with the Millennial Traveler”

In 2014, more than 1 billion people, in all age groups, will have made a trip beyond the borders of their country. That is about one out of every seven people on the planet. Roughly 220 million, or about 20 percent of those international travelers, were part of the millennial generation. By the year 2020, the number of millennial travelers is expected to increase by 47 percent to 320 million.

She is 27, single, and sells real estate in San Diego. She is paying off a college loan, shares a house with two roommates and gets to the beach as often as possible. He is 31, living in New York and working for an investment firm on Wall Street. If you were born roughly between 1982 and 2000 (the millennial), you are classified as a millennial or member of Generation Y.

The publishers of theÂ Millennial Traveller reportÂ studied data collected from 7,600 young, international travelers between the age of 18-30. Millennials from more than 100 countries were surveyed and asked questions about their international travel preferences.

For more:Â http://bit.ly/1Bbhhbm

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media

Tagged as Credit Cards, Cybersecurity, Employees, Global Hotel, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Managers Group, Hotel Marketing, Hotel Reviews, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, International Travel, international travelers, Legal Risks, Managing Risk, millennial generation, Millennial Traveler, Millennials, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Restaurants, Risk Management, Technology, Travel Reviews

by Ida | January 19, 2015 · 9:37 am

Hospitality Industry Risk Update: “Preventing and Reacting to Child Trafficking”

While itâ€™s important to speak up if suspicious behaviors arise, Guelbart stresses the importance of carefully assessing and reporting the situation. Trafficking endangers not only the victim in question but everyone under the hotelâ€™s roof. â€œTrafficking is often connected with other criminal activity, including drugs or violent assault, and this can jeopardize the safety of hotel guests and employees,â€ Guelbart says. â€œYou should never, ever directly get involved in a potential sex trafficking situation.â€

Human trafficking may seem like a distant problemâ€”something that only happens abroad or in the moviesâ€”but traffickers have checked into hotels across the nation. As the worldâ€™s second largest criminal industry, human trafficking exploits 100,000 to 300,000 American children (ages 12 and up) every year. In New York City alone, 44 percent of the child victims were sexually exploited in hotels.

The American Hotel & Lodging Educational Institute (AH&LEI) and ECPAT USA, an organization dedicated to ending child sexual exploitation, have joined forces to educate hotel owners and employees on this issue. â€œTraffickers are now using technology. Theyâ€™re selling children onlineâ€”less and less on the streetâ€”and they might be living in a hotel setting, or theyâ€™ll bring the victim to a hotel for the exploitation,â€ says Michelle Guelbart, ECPAT USA director of private sector engagements.

For more:Â http://bit.ly/1yA5NAw

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management

Tagged as American Hotel & Lodging Educational Institute, Child Trafficking, Crime, criminal activity, Cybercrime, Death, Education, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Employees, Hotel Guest, Hotel Guests, Hotel Safety, Hotel Security, hotel workers, Hotels, Housekeepers, Human Trafficking, Injuries, Lawsuits, Legal Issues, Legal Risks, Liability, Lodging Magazine, Managing Risk, Mobile Technology, Motels, New York City, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Sex Trafficking, Surveillance, Suspicious Behavior, Trafficking

by Ida | January 14, 2015 · 8:54 am

Hospitality Industry Technology Update: “Does YOUR Website Have to be Accessible Under the Americans with Disabilities Act?”

Clearly, it has no brick-and-mortar store that we can shop in so the answer should be â€œno ADA coverage for its website.â€ That is exactly what happened in its California district court case (Cullen). But, in Massachusetts, the district court case (National Association of the Deaf) went the other way. Law school professors call such cases â€œoutliers,â€ but in the courtroom todayâ€™s outlier sometimes becomes tomorrowâ€™s conventional wisdom.

Is the internet a place of public accommodation: a virtual town hall or a virtual shopping mall or a virtual movie theater? Courts still struggle with that.

Physicalist courts say that the ADA requires a physical location. Ouelette v. Viacom, No. cv 10-133-M-DWM-JCL, 2011 WL 1882780 (D. Mont. March 31, 2011) (no ADA claim re YouTube); Noah v. AOL Time Warner, 261 F. Supp. 2d 532 (E.D. Va. 2003) (same re: chat room); Earll v. eBay, Inc., No. 5:11-cv-00262-JF (HRL), 2011 WL 3955485 (N.D. Cal. Sept. 7, 2011) (same: no ADA claim re eBay); Cullen v. Netflix, Inc., 880 F. Supp. 2d 1017 (N.D. Cal. 2012) (same: no ADA claim re Netflix); Jancik v. Redbox Automated Retail, LLC, No. SACV 13-1387-DOC, 2014 WL 1920751 (C.D. Cal. May 14, 2014) (same: no ADA claim re redboxinstant.com).

Virtualist courts say there are places in the heart and in the mind too. Those courts proclaim that the core meaning of the ADA is that â€œthe owner or operator of a store, hotel, restaurant, dentistâ€™s office, travel agency, theater, Website, or other facility (whether in physical space or in electronic space â€¦) that is open to the public cannot exclude disabled persons from entering the facility and, once in, from using the facility in the same way that the nondisabled do.â€

For more:Â http://bit.ly/1KJS79f

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Filed under Hotel Industry, Management And Ownership, Risk Management, Technology

Tagged as ADA, Americans with Disabilities Act, California, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Safety, Hotel Security, Hotel Staff, Hotel Technology, Hotel Website, hotel workers, Hotels, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Mobile Technology, Motels, National Association of the Deaf, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Technology

by Ida | January 13, 2015 · 9:40 am

Hospitality Industry Management Update: “New Year, New Challenges: What Hospitality Employers Need to Know”

As state and federal budget cuts tend to wane, the Department of Labor (DOL) is expected to step up enforcement against hospitality employers in the coming year. Because the DOL considers the hospitality industry as a “fissured” industry, owners, franchisors, franchisees and management companies should be prepared to deal with inquiries, particularly in the areas of tipped employees and the misclassification of employees.

According the U.S. Bureau of Labor Statistics, the hospitality sector added 321,000 additional jobs in 2014. With all those new employees, as well as the continued addition of jobs we expect to see in coming year, here are our top predictions for labor law issues that will play a vital role in the hospitality industry in 2015.

For more:Â http://bit.ly/17E9sRJ

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Filed under Employee Benefits, Hotel Employees, Hotel Industry, Hotel Restaurant, Labor Issues, Management And Ownership, Training

Tagged as ADA, Americans with Disabilities Act, Arbitration Agreements, Background Checks, Class Action Waivers, Cybersecurity, Department of Labor, EEOC, Employees, Health Hazards, Hospitality, Hospitality Employers, Hospitality Industry, Hospitality Jobs, Hospitality Lawyer, Hotel Branding, Hotel Employees, Hotel Jobs, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Human Resources, Illnesses, Injuries, Insurance, Jobs, Lawsuits, Legal Issues, Legal Risks, Liability, Management Companies, Minimum Wage, Motels, P3, Petra Risk Solutions, Phoenix Business Journal, Restaurant Employees, Restaurants, Risk Management, Security, Training, U.S. Bureau of Labor Statistics

by Ida | January 12, 2015 · 9:16 am

Hospitality Industry Management Update: “Sometimes Itâ€™s OK to Break the Rules”

Training helps, but the real issue is employee selection and retention. Itâ€™s important to hire people with a deep desire to serve, even if that means breaking the rules once in awhile. On the other side of the coin, GMs and department heads must have the smarts and the empathy to know when to applaud and reward a rule-breaking employee and when to coach a worker who might have stepped over the boundaries of acceptable empowerment

One of my favorite guilty-pleasure movies is â€œThat Thing You Do,â€ a Tom Hanks-directed tale of the rise and fall of a one-hit-wonder singing group in the 1960s. In one scene, the band arrives in Hollywood to appear in a movie, and as they emerge from a cab in front of the since-closed-and-demolished Ambassador Hotel, the doorman greets them.

â€œHi, my name is Lamarr, and this is my hotel,â€ he tells the new guests.

It was a throwaway line in a confection of a movie, but it demonstrates the important principal of empowerment that remains highly relevant in the hotel industry.

For more:Â http://bit.ly/1BUnf1J

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Filed under Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Training

Tagged as Employees, Front Desk Staff, Guest Experience, Guest Issues, Guest Reviews, Guest Safety, Guest Satisfaction, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Guests, Hotel Marketing, Hotel News Now, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Technology, Tom Hanks, Training

by Ida | January 9, 2015 · 8:06 am

Hospitality Industry Risk Management Update: “Front Desk Best Practices”

[vimeo https://vimeo.com/96622404 w=500&h=281]

Petra Risk Solutionsâ€™ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report â€“ â€˜Front Desk Best Practicesâ€™.Â

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions â€“ America â€™s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Arrest, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, hospitality marketplace, Hospitality Risk Solutions, Hotel Employees, Hotel Front Desk, Hotel Guest, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, independent insurance brokerage, Legal Issues, Legal Risks, Loss Control Manager, Managing Risk, Marco Johnson, Marketing, Motels, P3, Petra, Petra Risk Solutions, Restaurant Employees, Risk Management, Risk Management Division, Risk Management Update, Security, Surveillance, Training, Video

by Ida | January 8, 2015 · 8:45 am

Hospitality Industry Legal Update: “House Passes Terrorism Insurance Bill”

“Already, companies are having trouble getting terrorism insurance, and many companies that had terrorism insurance have now lost it because there were clauses written into their policies that said if TRIA is not there, they do not have the insurance coverage,” said Rep. Carolyn Maloney (D-N.Y.).

The House voted to reauthorize the Terrorism Risk Insurance Act (TRIA) on Wednesday, sending the legislation to the Senate.

The measure passed overwhelmingly by a vote of 416-5, with one lawmaker voting present.

Lawmakers failed to reauthorize the program during the last Congress, and it expired on Dec. 31, leading to uncertainty in the business community.

For more:Â http://bit.ly/142RaaB

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Filed under Crime, Hotel Industry, Insurance, Management And Ownership, Risk Management

Tagged as Congress, Crime, Death, Employees, Guest Safety, Health Hazards, Hospitality Industry, Hotel Employees, Hotel Guest, Hotel Risk, Hotel Safety, Hotel Security, hotel workers, Hotels, Housekeepers, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, P3, Petra Risk Solutions, Property Damage, Restaurants, Risk Management, Surveillance, Terrorism, TerrTerrorism Risk Insurance Act, The House, The Senate, The White House, TRIA

by Ida | January 7, 2015 · 8:50 am

Hospitality Industry Technology Update: “Going mobile: The tipping point is close”

Ed Higgins, vice president of Thousand Islands Insurance Agency in Clayton, N.Y., and vice chair at the Applied Client Network, says he believes that independent agents are missing out on the opportunity that mobile apps provide…Thousand Islands Agency was an early adopter of the MobileProducer, the mobile-app version of Applied Systemâ€™s agency management platform. For Higgins, the key benefit of the app is the ability to deliver what he calls the â€œStarbucks experienceâ€ for customers.

Four years ago, Apple trademarked the phrase, â€œThereâ€™s an app for that.â€ With more than 1.2 million offerings in the iTunes App Storeâ€”and about 1.4 million in Google Playâ€”it would seem that the phrase is more true than not. However, only a few general-market agent productivity apps exist, and none have more than a few reviews from users.

â€œItâ€™s a relatively small number of agents who are using insurance-specific apps today,â€ says Chad Hersh, senior vice president at The Nolan Co., an insurance management consulting firm. â€œGranted, a lot of agents use general apps on their mobile devices to the extent that many people do in their daily lives and jobs, but the penetration just isnâ€™t there for insurance apps for agents.â€

For more:Â http://bit.ly/14oxiiB

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Filed under Hotel Industry, Management And Ownership, Risk Management, Technology

Tagged as Apple, Cybersecurity, Digital Marketing, Employees, Google, Google Play, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, independent agents, iPhone, Lawsuits, Legal Issues, Legal Risks, Liability, Marketing, Marketing Trends, Mobile Apps, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Restaurants, Risk Management, Security, Surveillance, Technology

Hospitality Industry Management Update: “Here Are The Top 5 Business Risks For 2015”

Hospitality Industry Management Update: “How Lower Fuel Costs Will Pay Off for Hotels This Year”

Hospitality Industry Risk Update: “Preventing and Reacting to Child Trafficking”

Hospitality Industry Technology Update: “Does YOUR Website Have to be Accessible Under the Americans with Disabilities Act?”

Hospitality Industry Management Update: “New Year, New Challenges: What Hospitality Employers Need to Know”

Hospitality Industry Management Update: “Sometimes Itâ€™s OK to Break the Rules”

Hospitality Industry Risk Management Update: “Front Desk Best Practices”

Hospitality Industry Legal Update: “House Passes Terrorism Insurance Bill”

Hospitality Industry Technology Update: “Going mobile: The tipping point is close”

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