by | April 14, 2014 · 8:27 am

Hospitality Industry Security Update: “Hotel Security for the Traveler”

“…There are three questions to ask for selecting a secure hotel: Are there electronic door locks? Is there good key control? And is there a fire alarm and water sprinkler system? Image Generally, the only way to find this out is calling the hotel directly. The number one security issue is controlling who has access to a guest’s hotel room…“

The sad truth is that criminals target travelers, especially in and around hotels. The abundance of literature on the topic of hotel security does not seem to have deterred criminals from using hotels as a target of their trade. An informal survey of hotel security staff reveals old patterns of crime repeated and new tricks (or new variations of old tricks) continue as before. There are, however, some practices which can reduce your risk of being the target of crime or other hazards in a hotel.

For more: http://businessdayonline.com/2014/04/hotel-security-for-the-traveler/#.U0v56q1dXnw

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Hospitality Industry Conference Update” Southern California Hotel and Lodging Conference”

Hospitality Industry Conference Update

Come check out Petra’s own Director of Risk Management, Todd Seiders, and Loss Control Manager, Marco Johnson, at the Southern California Hotel and Lodging Conference.

For more: http://www.calodging.com/events/2014-southern-california-hotel-lodging-conference/

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by | April 11, 2014 · 8:33 am
by | April 10, 2014 · 8:38 am

Hospitality Industry Risk Management Update: “Two Arrested at Flagstaff Hotel on Prostitution Charges”

“…When the officer asked where the woman got the money, she said it came from the men she sleeps with. The woman, who said she had just moved to Arizona from California, Image told the officer she became a prostitute a few weeks earlier because a friend told her it was a good way to make money. She said she placed an ad on Craigslist and charged the men who responded to it between $100 and $150 to have sex with her…”

An 18-year-old woman and a 60-year-old man were arrested on prostitution charges at a Flagstaff hotel this week.

According to the police reports, two officers responded to the Quality Inn at 2500 E. Lucky Lane around 7 p.m. Monday after someone called Crimestop to report that several different men had been coming and going from a young woman’s room.

Officers knocked on the woman’s hotel room door and a man with disheveled and partially unbuttoned clothing walked out. He shouted, “It’s the cops” as he tried to walk away but was stopped by one of the officers.

For more: http://azdailysun.com/news/local/crime-and-courts/two-arrested-at-flagstaff-hotel-on-prostitution-charges/article_c972d69c-c073-11e3-bbe6-0019bb2963f4.html

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by | April 9, 2014 · 8:37 am

Hospitality Industry Legal Risk: “Caring For Dying Wife Cost Chef at Tony Hotel His Job, Lawsuit Alleges”

“…Esselborn maintains he was entitled to take the time off to care for his ailing wife. The federal Family and Medical Leave Act allows workers to take up to 12 weeks of unpaid leave to care for immediate family members with a serious health conditionImage….A message left Tuesday for the hotel’s general manager was not immediately returned. The suit, filed in Manhattan state Supreme Court, seeks unspecified monetary damages…”

STATEN ISLAND, N.Y. — Annadale resident Robert Esselborn and his family endured a staggering blow on Christmas Eve when his wife, Barbara, a popular school teacher, died nine days after suddenly taking ill. She was just 38.

The day before, Esselborn had been jolted on another front.

He was fired by reality-show-winning chef Anthony Paris from his night cook job at Manhattan’s chic Crosby Street Hotel for taking time off to care for his dying spouse, Esselborn alleges in a lawsuit.

For more: http://www.silive.com/southshore/index.ssf/2014/04/caring_for_dying_wife_cost_che.html

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by | April 8, 2014 · 8:08 am

Hospitality Industry Risk Management Update: “5 Factors to Consider When Courting Spring Breakers”

“…Local ordinances and zoning laws could affect your business. ‘There comes a point when residents, business owners, and politicians no longer want those students there, and theyImage will start passing laws like in Daytona Beach or Fort Lauderdale to curb or even eliminate behavior,’ Laurie says. ‘Students will then go to a place where those rules don’t exist.’…”

From March through mid April, hundreds of thousands of college students flock to warmer climates for a weeklong escape from the winter doldrums and pressures of academic life. And while this time of year can bring a spike in hotel occupancy to popular vacation destinations across the country, the traditional spring break party does come with its fair share of challenges and risks for owners. John Laurie, director of the destination marketing and tourism practice at Bond Public Relations and Brand Strategy in New Orleans, shares five factors to consider when determining whether to court the next generation of spring breakers.

For more: http://www.lodgingmagazine.com/5-factors-to-consider-when-courting-spring-breakers/

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by | April 7, 2014 · 8:20 am

Hospitality Industry Safety Update: “Rancho Mirage Hotel Evacuated Due to Gas Line Rupture”

“…Someone in the area reported the smell of natural gas and the building’s 24 units were evacuated and police, fire and the Gas Co. were all called, she said. Image The damage was done to an approximately 1-inch line, she said. The gas was shut off and once the area was deemed safe, the nearly 65 people evacuated to another area of the 360-acre resort were allowed back into their units…”

RANCHO MIRAGE – A natural gas line has been repaired and an evacuation order lifted at Westin Hills Golf Resort and Spa hotel at 71-333 Dinah Shore Drive.

Something hit the meter at time share building number 45 which broke the line, said Deborah McGarry, spokeswoman for Southern California Gas Co.

For more: http://www.desertsun.com/story/news/local/2014/04/06/westin-hills-golf-resort-spa-rancho-mirage-gas-line-rupture/7389275/

 

 

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Hospitality Industry Update: A Look Inside The Hotel Industry”

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by | April 4, 2014 · 8:08 am
by | April 3, 2014 · 8:58 am

Hospitality Industry Technology Update: “How to Protect Your Online Presence”

“…Starkov suggests that franchisees put pressure on the brands to gain access to their own listings so they can better manage their online reputation. Image ‘If there is no ownership of the listing and no responses from the property, even the positive reviews don’t sound credible,’ he says. ‘And negative reviews without a response sends a signal that the hotel doesn’t care’…”

In January, spammers hijacked official website links for thousands of hotels listed within Google+ Local, rerouting visitors to third-party booking services. Since these listings feed results into Google Search, Maps, and Hotel Finder, Google worked quickly and quietly behind the scenes to correct the links. And despite the irritation of this hack, there are key takeaways for hoteliers that can help them protect their online presence.

For more: http://www.lodgingmagazine.com/how-to-protect-your-online-presence/

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by | April 2, 2014 · 9:03 am

Hospitality Industry Management Update: “The Accessibility Puzzle: Navigating ADA Requirements”

“…In new construction and renovations, architects often fail to provide an appropriate variety of accessible rooms that would offer guests with disabilities options comparable to those available to non-disabled guests, Vu says. Image ‘This can be a very expensive mistake. Oftentimes hotels are purchased without a thorough ADA review so that the new owners are unaware of the issues present at their new hotel’…”

In the years since the passage of the Americans with Disabilities Act of 1990, the lodging industry has faced many hurdles—and many opportunities—in implementing the far-reaching civil rights law. The past two decades have been a mixed bag of regulatory enforcement, litigation, and gradual recognition of the roles ADA and accessible design play in our industry. Since 1990, hoteliers have spent billions of dollars making their facilities accessible to individuals with disabilities in compliance with the ADA, not only because it’s the law but also because it’s their mission to make all guests feel comfortable and welcome.

“ADA compliance for new properties is easier than older ones since new hotel compliance standards usually come from the brands,” says Raj Shendge, COO of Ohio-based SAP Hotels. ADA compliance for older properties is trickier. He notes that when rules change in the middle of the game it becomes much more difficult. “No lawyer, city official, fire marshal, brand manager knows what is happening.”

For more: http://www.lodgingmagazine.com/the-accessibility-puzzle-navigating-ada-requirements/

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by | April 1, 2014 · 8:36 am

Hospitality Industry Management Update: “Non-Refundable Room Rules Leave Some Hot About Hotels”

“…’As non-refundable rooms become more prevalent, and I think they will, hotels will more than likely adopt policies such as offering rebooking opportunities for a fee orImage a 24-hour grace period for canceling a non-refundable booking,’ says Stephen Barth, hospitality law professor at the University of Houston…”

If you think the airline industry doesn’t do anything right, think again.

A few weeks ago, Brian Crummy had to pay for the same night twice at two different hotels.

The reason: His plans changed, and the rate he’d booked was completely non-refundable and non-changeable, even when he waved his diamond elite card at the receptionist.

“They would not budge,” says Crummy, a sales manager from Gilbert, Ariz. “I feel like the hotels bank on me taking the advance-purchase rate to save money, in hopes that my plans change and they can cash in.”

Are airlines any better? Well, kinda.

For more: http://www.usatoday.com/story/travel/hotels/2014/03/31/non-refundable-hotel-room/7127665/

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