Tag Archives: Bed Bugs

Hospitality Industry Legal Risks: Jury Awards Maryland Woman $225,000 In Nation's Largest "Bed Bug Liability Judgment"

On Thursday, a jury ordered Calidad Furniture & Linen Inc., the store that sold Jackson a pair of wood-frame beds, to pay Jackson and her sons $225,000 for the ordeal. It is one of the largest bedbug liability judgments in the country.

Multimillion-dollar lawsuits over bedbugs have become increasingly common as infestations have spread across the country and victims seek to hold landlords, hotels and retailers responsible for their exterminator bills and mental anguish.

But a public judgment is rare in bedbug liability cases. Lawsuits seeking millions of dollars in damages have received publicity in recent years, such as several filed against the Waldorf-Astoria hotel in New York. But most fade away with confidential settlements.

In July 2010, Adarien Jackson’s 6-year-old son, Kaden, began complaining of itchy bumps on his ankles. They soon turned into a rash and spread to his back, behind his ear, and on his eyelid.

The child’s pediatrician and dermatologists tried allergy drugs, diet changes, oils and oatmeal baths. But it wasn’t until months later that Jackson discovered the cause of the problem. Kaden’s twin brother, Kyler, began waking in the middle of the night, crying out, “Bugs are crawling on me!”

Jackson realized her sons’ beds — which she had recently purchased from a furniture store in Elkridge — were teeming with bedbugs, according to a lawsuit she filed in Anne Arundel County in December 2010.

 

For more:  http://articles.baltimoresun.com/2012-03-09/news/bs-md-bed-bug-verdict-20120309_1_bedbug-infestation-bunk-beds-bed-wetting

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Filed under Guest Issues, Health, Injuries, Liability, Management And Ownership, Risk Management

Hospitality Industry Health Risks: "High-End New York Hotels" Found To Have Bed Bugs

The Ritz is just the latest swanky hotel to report finding the blood-suckers in one of its rooms. Guests have previously complained about bedbugs at the Waldorf-Astoria.

Bedbugs have been spotted at the luxury Ritz-Carlton New York, reports The New York Times. A guest reported the pesky discovery to the front desk Sunday, and hotel management subsequently called an exterminator to rid the room of the creepy crawlers.

Guests in rooms next to the infested area, as well as those above and below it, were transferred to other accommodations and hotel workers received bedbug training, reports the Times.

Scott Geraghty, the hotel’s general manager, told the paper the problem had been remedied.

“Bedbugs are inevitable,” Geraghty said. “They’re brought in by guests and come in on luggage or things of that matter.”

For more:  http://www.nbcnewyork.com/news/local/Bedbug-Ritz-Carlton-Hotel-New-York-City-Infest-138120308.html

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Hospitality Industry Health Risks: "Bed Bugs" Have Become Increasingly "Resistant To Chemicals" Used To Treat Hotel Infestations

These mostly nocturnal feeders are difficult to control, not only because they are adept at avoiding detection by crawling into creases of soft furnishing but also because they have developed a resistance to many of the chemicals that have been used to kill them.

Exposure to treated bed nets and linens meant that populations of bed-bugs had become resistant to the chemicals used to kill them, researchers said. The findings could help convince pest controllers to find alternative remedies to deal with the problem.

Since almost vanishing from homes in industrialised countries in the 1950s, populations of the common bed-bug have become re-established in these regions over the past decade or so.

Findings presented at the gathering in Philadelphia showed that 90% of 66 populations sampled from 21 US states were resistant to a group of insecticides, known as pyrethroids, commonly used to kill unwanted bugs and flies.

One of the co-authors – evolutionary biologist Warren Booth, from North Caroline State University in Raleigh – explained that the genetic evidence he and his colleagues had collected showed that the bed-bugs infecting households in the US and Canada in the last decade were not domestic bed bugs, but imports.

For more:  http://ehotelier.com/hospitality-news/item.php?id=22337_0_11_0_C

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Hospitality Industry Guest Health Risks: Expert Panel Discusses Issues Regarding "Bed Bug" Infestations And Treatment (Video)

[youtube=http://www.youtube.com/watch?v=DZtO2Zq-I5Q]

This live panel discussion from the Bed Bug Business Plan event identifies the most critical bed bug issues in the hospitality, commercial real estate and multifamily property management industries.

Expert representatives include Kevin Maher of the American Hotel & Lodging Association (AH&LA), Patricia M. Areno of Building Owners and Managers Association International (BOMA), and Scot Haislip of the National Apartment Association (NAA).

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Hospitality Industry Health Risks: Wisconsin Hotels Respond To Complaints Of "Bed Bugs" With Swift Action

“Although the National Pest Management Association (NPMA) estimates there has been an increase in bed bugs in America over the last several years, the increase has had a minimal impact on the vast majority of hotels. Bed bugs are brought into hotels by guests; it is not a hotel sanitation issue. Education, awareness, and vigilance are critical. A trained and knowledgeable housekeeping staff is one of the best lines of defense, along with having regular pest control inspections as we have in place at the Rodeway Inn and Suites.”

The Health Department said it has gotten bed bug complains about the Rodeway Inn on Hastings Way and the Days Inn on Craig Road. These reports show how both hotels took quick action to control their bed bug problems.

But the Health Department said it’s important to remember that just because a hotel has the bugs, it doesn’t mean they’re dirty. “They can get into small cracks and crevasses and crawl out in the place they stop at and quite frequently that is a hotel,” said Courtenay Johnson, the Director of Environmental Health.

A complaint about the Rodeway Inn, filed with the Health Department by a guest claims they found six bed bugs on their bed. Another complaint about the Days Inn on Craig Road showed bed big sniffing dogs looking for the blood sucking pests. Both documents show the hotels took swift action.

“I haven’t seen a hotel or heard of one anywhere else that’s allowed a bed bug infestation to persist,” Johnson said.

For more;  http://www.weau.com/news/headlines/131902858.html?ref=858

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Hospitality Industry Guest Health Risks: Illinois Hotel Sued Six Months After Guests Discovered Bed Bugs In Room

A hotel employee again offered the couple a new room, the lawsuit said, but they declined. After they returned home, they said Gonzales noticed bite marks on Layman’s shoulder. She said a doctor confirmed she was bitten by bed bugs, and the couple’s suit said a Hollywood Casino manager acknowledged the pests were bed bugs.

“..they pulled down the covers and discovered red bugs running on the sheets. Layman said she videotaped the bugs with her cell phone…”

 

A Blue Island couple is suing the Hollywood Casino Joliet and its hotel, saying they found bed bugs in their room more than six months ago. Tamara Layman and Leo Gonzales filed the lawsuit in Will County this month. Layman said she first tried asking a manager there to simply reimburse her for doctor visits, lost property and a ruined weekend. But she said she’s had no success.

The lawsuit said Layman and Gonzales checked into the casino’s hotel March 5, left their luggage in their room and went to the casino. They returned a few hours later and went to sleep. But Layman said she woke up at 1:30 a.m. and noticed a bug on a pillow.

Gonzales killed the bug, and Layman carried it in a tissue to the hotel’s front desk, where an employee offered to give them another room.

Layman and Gonzales said they threw out most, if not all, of what they brought to the casino including luggage. They also said it took 17 days for the hotel to send an exterminator to their home for an inspection.

For more:  http://news.google.com/news/more?q=hotel&hl=en&bav=on.2,or.r_gc.r_pw.&biw=1366&bih=497&wrapid=tlif131713187418910&um=1&ie=UTF-8&ncl=d6mgZ9jhZCUXCgMuGZI-DUW1QcQjM&ei=adaBTpPAMI7MsQLqmoiYDw&sa=X&oi=news_result&ct=more-results&resnum=10&ved=0CMsBEKoCMAk

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Filed under Claims, Guest Issues, Health, Insurance, Management And Ownership, Risk Management, Training

Hospitality Industry Continues To Face "Threat Of Bed Bug Infestations" As 80% Of Pest Professionals Have Treated Bedbugs In Hotels During 2011

CLICK ON “BED BUG” TO VIEW ONLINE REGISTRY

* 99% of pest professionals have seen bedbug infestations in the past year (up from 95% in 2010)

*80% of pest professionals have treated bedbugs in hotels/motels, compared with 67% in 2010

*73% of pest professionals believe bedbugs are the most difficult pest to treat
*54% have treated bedbugs in college dorms, up from 35% in 2010
*46% have treated bedbugs in nursing homes, vs. 25% in 2010
*38% have treated bedbugs in office buildings, compared with 18% in 2010
* 36% have treated bedbugs in schools and day care centers, vs. 10% in 2010. That’s an amazing increase, as is the 31% who say they’ve found bedbugs in hospitals, vs. 12% in 2010
*18% have treated bedbugs in trains, buses or taxis, compared with 9% in 2010
*17% have dealt with bedbugs in movie theaters; 5% in 2010

For more:  http://pestworld.org/Bed-Bug-Survey-2011

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Hospitality Industry Health Risks: New Insurance Offerings Cover "Bed Bug Infestation, Loss Of Revenue And Guests' Risk Of Bringing Bed Bugs Home"

“…The new offering covers lost revenue resulting from treating rooms, as well as paying for the cost of eliminating the bugs…”

“…It can also cover business or leisure travellers against the risk of bringing bedbugs home from a conference or overnight stay…”

Lloyd’s underwriters have teamed up with insurance broker Aon and Global Excess Partners, an innovator in new insurance products, to develop a comprehensive bedbug insurance solution for travellers and the hospitality industry.

According to Lloyd’s, bedbug infestations are on the rise, causing hotel owners, landlords and businesses major problems.

High levels of infestation have been reported in the US and Europe, with New York topping the list of cities in a bedbug battle.

Bedbugs are regarded as the most difficult of pest to treat, more so than cockroaches, ants and termites, as they are elusive, can live for a year or more without eating and can withstand a range of temperatures from nearly freezing to 50 degrees Celsius.

For more:  http://www.insurancedaily.co.uk/2011/07/23/lloyds-and-aon-team-with-bedbug-offering/

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Filed under Claims, Guest Issues, Health, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Health Risks: Hotel Owners Can Now Obtain "Bed Bug" Insurance Policies That Combine Insurance For Pest Control And "Lost Revenue"

“…In the past, the cost of treating bedbugs was seen as an unplanned expense that had to be paid out of pocket by the landlord…”

“…Treatment of bedbug problems and replacement of any property was excluded from property insurance policies. In recent months, some hotels have obtained loss of attraction coverage that covers losses if rooms have to be taken out of service because of bed-bug infestations…”

Aon Risk Solutions, the risk management arm of giant insurance broker Aon Corp., has teamed with Global Excess Partners, a Manhattan-based commercial property insurance company, and Terminix, the nation’s largest pest-control company, to offer the first-ever bedbug-specific insurance policy for hotels, landlords and corporations.

The new insurance plan, announced Monday, will not only cover the cost of bedbug termination, but also covers lost revenue during the time the creatures are still running riot before succumbing to pest eradication techniques that range from a new non-toxic treatment that can clean a room in five days or less, to mattress encasements.

In an effort to quell a chance of an outbreak, many companies have been hiring exterminators like M&M to conduct monthly preventive visits, which cost anywhere from $100 to several thousand dollars. Mr. Wong said his company recently conducted a $25,000 job that came as a result of bedbug infestation.

For more:  http://www.crainsnewyork.com/article/20110613/REAL_ESTATE/110619964

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Filed under Claims, Health, Insurance, Liability, Maintenance, Management And Ownership, Risk Management, Training

Hospitality Industry Guest Health Risks: Hotel Management Must Remain Proactive In "Bed Bug Infestation" Prevention Through Use Of Professionals, "Good Passive Monitoring" And Detailed Action Plans

Trip Advisor, Bed Bug Registry, Bed Bug Database and other websites allow users to upload and track bed bug sightings and encounters online.

Bed Beg infestations at hotels can result in guilty verdicts against hotel owners if conscious and deliberate behavior led to infestations going untreated.

There is even a Bed Bug iPhone App that was launched late 2010.  

There are a number of proactive approaches that can be implemented to lessen their impact on your operations when they arrive. EcoGreenHotel spoke with Michael Merchant, PhD an urban entomologist for the Texas AgriLife Extension in Dallas to discuss ways to reduce your risk:
 

  1. Work with a Pest Management Professional (PMP) that has experience combating Bed bugs. Rely on the PMP’s experience and knowledge to guide you through all of the steps needed to prevent or eradicate an infestation. Bed bugs are complicated pests and are resistant to many traditional chemicals and treatment protocols.  An over-the-counter chemical remedy applied by an untrained hotel staff member could be a recipe for disaster.
  2. Employ good passive monitoring in your guest rooms. Glue or deadfall traps allow hotel owners to identify potential problems quickly and without great expense. If bed bugs are spotted in a trap, a well-trained PMP can quickly identify if the infestation is limited to one room or if it has spread to adjacent rooms. Canine units trained to detect bugs can also be brought in to help identify the extent of the infestation.
  3. Develop a bed bug action plan to educate all hotel staff members what to look for in the guest rooms and how to react quickly and effectively if a guest makes a complaint in person or online. Simple visual inspections by trained housekeepers looking at sheets, mattresses and other hiding areas is an inexpensive first line of defense.
  4. Use of mattress, pillow and box-spring encasements effectively eliminates the most common breeding grounds. A typical encasement set for a king bed can be purchased for around $150. It is extremely important that the mattress encasement be placed on both the mattress and the box springs. Encasements can also help eliminate allergens and dust mites that improve indoor air quality in your green hotel.
  5. Until a nationwide eradication strategy is implemented, we will continue to see this epidemic in hotels and other lodging facilities, homes, movie theaters, dormitories, and all of the other uninviting areas they reside nationwide. Hotels will definitely be subjected to bed bugs arriving with guests on a continual basis. The problem will not go away without a fight.

For more:  http://www.hotelnewsresource.com/article54128.html

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