[vimeo https://vimeo.com/113722566 w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Preventing Credit Card Fraud at Hotels’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
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Filed under Crime, Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft
“…Hoteliers can take a proactive approach to dealing with spammers by regularly checking their information is correct on major search engines like Google, Yahoo, and Bing
…Once hackers identify an easy target, they can install their own codes on the back-end of the hotel website. For instance, they may switch the booking widget so that it brings customers to a copy of the hotel’s website and then the booking is subsequently made through a third party…”
In January, spammers hijacked official website links for thousands of hotels listed within Google+ Local, rerouting visitors to third-party booking services. Since these listings feed results into Google Search, Maps, and Hotel Finder, Google worked quickly and quietly behind the scenes to correct the links. And despite the irritation of this hack, there are key takeaways for hoteliers that can help them protect their online presence.
For more:Â http://bit.ly/1jXwANU
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Filed under Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology
“…Starkov suggests that franchisees put pressure on the brands to gain access to their own listings so they can better manage their online reputation. 
 ‘If there is no ownership of the listing and no responses from the property, even the positive reviews don’t sound credible,’ he says. ‘And negative reviews without a response sends a signal that the hotel doesn’t care’…”
In January, spammers hijacked official website links for thousands of hotels listed within Google+ Local, rerouting visitors to third-party booking services. Since these listings feed results into Google Search, Maps, and Hotel Finder, Google worked quickly and quietly behind the scenes to correct the links. And despite the irritation of this hack, there are key takeaways for hoteliers that can help them protect their online presence.
For more:Â http://www.lodgingmagazine.com/how-to-protect-your-online-presence/
Comments Off on Hospitality Industry Technology Update: “How to Protect Your Online Presence”
Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media, Technology
