Tag Archives: Cleanliness

Hospitality Industry Health Risks: Hotel Rooms Continue To Have “High Levels Of Bacteria” From Diversity Of Guests; “Infection Risk” As Sanitizing Equipment Goes “Room To Room”

“…a hotel is  not an operating room, and bugs may lurk, despite tip-top cleaning efforts.” The  amount of guests who check in at hotels Hotel Health And Bacteria Risksfrom different parts of the world may  increase the exposure of germs…Cleaning items used by housekeepers such  as sponges and mops were also found to have high levels of bacteria which  increases the risk of infection as they go from room to room using the same  sanitizing equipment…”

On average, hotel housekeepers spend 30 minutes cleaning each room — about 14  to 16 rooms in an eight hour shift. In a study conducted at the University of Houston,  researchers took 19 bacteria samples from items found in three hotel rooms in  three states: Texas, Indiana and South Carolina. While high levels of bacteria  were discovered in bathroom sinks and floors, the dirtiest areas were light  switches and TV remotes, which contained 112.7 colony-forming unites of bacteria (CFUs)  and 67.6 CFUs, respectively. Moreover, light switches had the highest levels of  fecal matter bacteria with 111.1 CFUs.

“Guests  should not assume that their hotel room, not to mention all common surfaces  around the hotel such as doorknobs, front-desk pens … while (hopefully) clean,  are not sterile,” Matilde Parente, MD, a California-based  physician, biomedical safety consultant, and author board certified in pathology  and integrative holistic medicine, told Medical Daily.

Read more at http://www.medicaldaily.com/articles/16908/20130626/hotel-health-risks-chronic-illnesses-long-stay.htm#Iobk2OkS3QmG1emv.99

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Hospitality Industry Health Solutions: Hotel And Restaurant Kitchen Cleanliness Reflects Employees’ “Commitment To Businesses’ Success”

“…the cleanliness of a kitchen is an indicator of workplace culture and the commitment of your employees to contribute to enterprise success Hospitality Industry Kitchen Cleanlinessand value. If you see it getting  messy, you may have underlying problems that need to be addressed immediately…if (employees) are not washing the kitchen in the workplace, it means that they see  themselves more as renters than as owners. It means that they feel transitory,  that they’re passing through. They don’t have a real psychological contract with  the company, space, workplace. That’s a problem.”
So stop what you’re doing and deal with the problem…”

One of the best ways to predict the quality of meals and service at a  restaurant is to examine the restroom. Restrooms — including toilets, tiles and washbasins — are among the  easiest rooms to clean. If a restaurant staff can’t keep the restroom clean,  then you can be sure that the kitchen will be worse. It doesn’t matter if it’s a  fancy, upscale restaurant or simple diner.

Messy kitchens tend to breed foodborne pathogens, poor quality food and  indifference to customers. Conversely, clean kitchens reflect healthiness,  passion for quality and desire to delight customers. That’s why the world’s best  kitchen staffs — even many quick-serve restaurants — consider organization and  technique the foundation of everything else.

Read more: http://www.mediapost.com/publications/article/197645/what-workplace-kitchens-say-about-the-health-of-yo.html#ixzz2PyRj0cDc

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Filed under Food Illnesses, Guest Issues, Health, Labor Issues, Liability, Maintenance, Risk Management, Training

Hospitality Industry Health Risks: Restaurant Dishes And Silverware Cleaning And Sanitation Methods "Fall Short Of Eliminating Norovirus" According To Research Study

“Norovirus is the leading cause of epidemic gastroenteritis and the major cause of foodborne illness in the United States…proper sanitation and handling remain the single biggest factor that can prevent cross-norovirus outbreak hotelscontamination of food and dishware at food service establishments…better agents or methods (are needed) to significantly reduce the presence of norovirus…”

Restaurant dishes and silverware may be an overlooked place where people can catch stomach viruses, according to a new study published December 5, 2012 on the PLOS One website.

While the current industry guidelines for cleaning dishware used in public settings are effective at neutralizing bacteria, researchers at The Ohio State University found that they appear to fall short of eliminating norovirus.

Norovirus is the leading cause of epidemic gastroenteritis and the major cause of foodborne illness worldwide, responsible for at least 50% of all gastroenteritis outbreaks in the United States.

For more:  http://www.plosone.org/article/info%3Adoi%2F10.1371%2Fjournal.pone.0050273#s5

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Hospitality Industry Restaurant Safety: California Restaurant Playground Areas Face New "Sanitation And Safety Requirements Under State Assembly Bill; Must Post Inspection And Cleaning Plans

Under the bill, sponsored by Democrat Michael Allen of Santa Rosa, restaurants would be required to post signs informing customers that food is not allowed on play structures and to provide adults who ask copies of their playground inspection and cleaning plans.

Fast-food restaurants in California could face new sanitation and safety requirements for the playgrounds they install to attract children. The Assembly on Monday approved a bill that would expand food safety laws to cover the indoor and outdoor playgrounds.

Allen says the bill was promoted by research showing that restaurant playgrounds can be breeding grounds for illness-causing bacteria and are not always well-maintained.

Read more: http://www.sfgate.com/cgi-bin/article.cgi?f=/n/a/2012/05/14/state/n151405D10.DTL#ixzz1ux75aeHF

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Filed under Food Illnesses, Guest Issues, Health, Injuries, Legislation, Management And Ownership, Risk Management

Hospitality Industry Safety Concerns: Survey Ranks Hotel's "Cleanliness" Over "Security" As Most Important Factor In Making Reservation

Americans rank cleanliness (43%) over security (11%) as the most important factor in selecting a hotel, according to a survey conducted on behalf of the Chubb Group of Insurance Companies.

The survey also showed that 84% of Americans would not refrain from traveling for business on September 11, 2011, the 10-year anniversary of the 9/11 terrorist attack. Fewer than one in five of Americans are fearful of flying on September 11, 2011, while only 16% are fearful about flying on an airplane on a national holiday.

“Travelers should take safety precautions more seriously, and travel security should be higher on their checklist than cleanliness,” said Jim Villa, a senior vice president and North American manager for Chubb’s Accident & Health business. “It seems that more people are concerned about housekeeping than security.”

In other survey findings regarding the 9/11 anniversary:

  • Nearly one-third of respondents would be concerned about being near a nuclear power plant on September 11;
  • 22% would avoid a chemical plant;
  • 18% would avoid entering a sports stadium or entertainment venue with a large crowd of people;
  • 16% would be concerned about being near an oil refinery;
  • 13% would be concerned about being near a military base;
  • 14% would not take a cruise;
  • 11% would not take a train; and
  • 9% would avoid taking a ferry.

For more:  http://www.chubb.com/corporate/chubb14110.html

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Filed under Guest Issues, Insurance, Management And Ownership, Risk Management, Training

Hospitality Industry Guest Satisfaction: "Hotel Room Cleanliness And Maintenance" Are #1 Guest-Reported Complaints And Problems

“…the most consistently reported problems from hotel guests across the country involve room cleanliness and maintenance, according to experts at Hospitality Staffing Solutions.”

“…Properties benefit when they can maintain a static number of permanent employees with relative job security while meeting the ever-changing demand that is inherent to the travel and tourism industry with help from staffing companies like HSS, which is equipped to meet the needs of most properties within 24 hours.”

A property can offer hundreds of amenities including a first-class spa, top-rated restaurants and an immaculate 18-hole golf course, but if a guest checks in and finds their room dirty, that guest may leave and never come back – and you can bet they’ll tell their friends (and probably Tweet) about it, too!
 
At HSS, housekeeping specialists undergo a selective recruiting process, which includes background checks, reference interviews and extensive training sessions. As a result, they are consistently listed at the top of posted room inspection scores. 

“Room attendants are the primary ambassadors of any guest-centric facility, so we are very picky,” said Holliday. “The key to ensuring high levels of excellence among back-of-house employees is to selectively recruit the best talent and motivate them by offering advancement opportunities tied to performance. This formula has worked very well for us.”
 
“Hotels often need to staff entire departments in a very short amount of time,” he said. ”

For more:  http://www.hotelinteractive.com/article.aspx?articleid=20370

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Hospitality Industry Health Risks: Hotel Management Must Make Guest Room "Cleanliness" A Priority As Mattresses, Bed Covers And Bathroom Sink Areas Are Havens For Germs

“…In hotel rooms that aren’t properly disinfected, some of the germiest areas tend to be the faucet and sink areas, the flusher of the toilet, the underside of the toilet seat and the shower floor…”

“The first thing I do when I stay at a hotel is remove the comforter and store it in the closet.”

When it comes to hotel bedding, allergens are the biggest problem for guests, Tierno said. Evidence of bedbugs is an immediate dealbreaker for Tierno, but we’ll leave them out of the picture here since that problem is closely related to the presence of guests, not germs.

You can probably imagine what might be lurking in the mattress, but here’s a sampling for those who hesitated: skin cells (when humans sleep they shed about 1.5 million cells or cell clusters an hour), human hair, bodily secretions, fungi, bacteria, dust, dust mites, lint, insect parts, pollen, cosmetics … and more.

Some of the newer hotels use the type of impervious, waterproof covers Tierno carries with him, but most don’t, he said. While the covers were developed for allergy sufferers, Tierno encourages everyone to use them at home and on the road. Ask when you reserve if the hotel uses allergy barriers on beds.

And definitely ditch the bedspread, Tierno advises.

Hotel bedspreads became a hot topic when one featuring bodily fluids from several sources was introduced in boxer Mike Tyson’s 1992 rape trial. The American Hotel & Lodging Association got so many queries at the time that it came out with a statement saying the Centers for Disease Control and Prevention “has NEVER identified, seen, or classified ANY significant disease outbreak in hotel or motel rooms as a result of hotel bedspreads and blankets.”

While many hotels have followed in the footsteps of Westin Hotels and Resorts, adopting a duvet model of bedding mimicking the brand’s Heavenly Bed, plenty of chains on the lower end still use quilted bedspreads.

For more:  http://www.cnn.com/2011/TRAVEL/02/25/hotel.hygiene/#

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Filed under Food Illnesses, Guest Issues, Health, Liability, Management And Ownership, Risk Management, Training

Florida Hotel Threatens "TripAdvisor.com" With Lawsuit Over "Inaccurate Reviews" Of Cleanliness Of Hotel; Website Does Not Perform "Onsite Inspections"

A Volusia County hotel is threatening legal action after a website listed the hotel as one of the dirtiest in the country.

According to state officials the report by TripAdvisor.com paints an inaccurate picture of conditions at The Desert Inn Resort.

The owner Dennis Devlin showed WFTV his hotel which is located on Atlantic Avenue in Daytona Beach. Devlin said he’s furious at the travel website, which advertises reviews from travelers.

“When they put someone on a list you think they’d at least do an onsite inspection to verify what they’re saying is true,” said Devlin.

Some of the reviews said the Desert Inn Resort has roaches; however, the hotel just passed a state inspection which looks for sanitation and safety violations. Devlin claims that a majority of the reviews are bogus. “One person can write two negative reviews a month just by having different email addresses, different IP addresses.”

A spokesperson from TripAdvisor.com told WFTV that the reviews are based on cleanliness ratings from travelers who said they’ve stayed at The Desert Inn Resort.

They said out of hundreds of reviews, 80 percent wouldn’t recommend the hotel. WFTV asked if they check hotel confirmation numbers or receipts to prove its travelers stayed at the hotel. A spokesperson said they don’t ask for that information. Delvin said it’s unfair and that’s why he plans to sue TripAdvisor.com.

For more: http://www.wftv.com/news/26665059/detail.html

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Hotel Industry Guest Health Issues: Hotels Are Increasingly Adding “Hypo-Allergenic Rooms” That Eliminate Up To “98% Of Airborne Viruses And Other Irritants”

Designed for all travelers but especially suited to guests with asthma, allergies and other respiratory sensitivities, the Respire by Hyatt ─ Hypo-Allergenic Rooms, powered by PURE Solutions NA, are designed to eliminate up to 98 percent of airborne viruses and bacteria, as well as pollen and other irritants commonly found in indoor environments.

Hyatt has promised to have Respire by Hyatt rooms in all of their U.S., Canada and Caribbean hotels by the end of 2010. Currently, more than 60 Hyatts already have these super clean rooms. In total, Hyatt wants approximately 2,000 Respire rooms at 125 of their full-service properties.

For more:   http://www.hotelchatter.com/tag/Hypo-Allergenic%20Hotels

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Hotel Industry Risk Management: “Optional Linen Service” And Other “Green Programs” Can Help Reduce “Repetitive-Use Injuries” And Chemicals Usage At Hotels

Categories include promoting environmental awareness through new employee training and workshops,  ….waste reduction, energy and water efficiency and air quality as well as green cleaning and housekeeping practices which include optional linen service – who really needs their sheets changed every day? Similar programs in Virginia Beach, Va., and Ocean City, Md., have been embraced by merchants and tourists alike.

The local tourism and hospitality industries have a vested interest in conservation of natural resources. Aside from the money hotels, restaurants and attractions can save reducing, reusing and recycling, preserving the environmental quality of our area preserves tourism itself. The South Carolina Green Alliance, a partnership between the South Carolina Hospitality Association and the state DHEC, is devoted to helping state lodgings, attractions and eateries go green. The program made its debut last year, and although only a handful of local business are listed on the Web site (greenalliance.com), Tom Sponseller, president of the state hospitality association, says that more are coming. “We have another 30 or so restaurants and hotels that will be added. We’ve only been doing this a short time, and the whole process from implementing changes to filling out the application to it being approved through DHEC can be a bit lengthy.”

Part of the process is working with local businesses to implement changes to reduce the large scale impacts the hospitality industry has on the environment. Businesses in the hospitality industry, as well as their suppliers, can go to schospitality.org for an application listing nine categories in which points can be earned. Depending on how many points earned, a Palmetto tree is awarded, with one Palmetto indicating a business has adopted and is beginning to implement a green plan, to three Palmettos, which indicates a high level of eco-initiatives have been adopted and utilized.

While only a small number of local businesses have made it through Green Alliance certification, that doesn’t mean our local hospitality industry isn’t taking the steps necessary to become more eco-friendly. The Myrtle Beach Area Hospitality Association (MBAHA) is working with the state program, and encourages its members to take those important first steps in going green. “Our industry wants to get more involved, and it’s a question of figuring out how to do that,” says Stephen Greene, president of the MBHA. “As a group, we’ve been moving forward, but it takes a lot of time and training,” In cooperation with efforts of the state and local hospitality associations, the Myrtle Beach Area Chamber of Commerce has encouraged its members to go green. As part of its Going Green program, the Chamber works to provide education, resources and support to its members in implementing energy conservation and waste reduction practices.

Read more: http://www.thesunnews.com/2010/09/09/1681777/oily-residue.html#ixzz0zbrCTJX5

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