Tag Archives: Credit Cards

by Ida | March 11, 2015 · 10:15 am

Hospitality Industry Technology Update: “The Growing Risk of Cyber Liability” (Video)

In the last two years, significant data breaches have affected well-known companies such as Target, Home Depot, JP Morgan Chase and eBay â€” just to name a few. The issue has become so prevalent that President Obama issued an executive order in February 2013 to strengthen the U.S. cyber security framework.

In today’s society, weâ€™re experiencing a steady increase in the number of users who utilize the Internet and technology each and every day. As a result, businesses are looking more to technology in order to stay efficient in their business practices. While technology is convenient in many ways, it also exposes businesses to cyberattacks.

According to the Poneman Institute’s Cost of Cyber Crime Study, there was an 18% increase in the number of cyberattacks in 2013, and a report by Symantec on internet security found that 61% of small and midsize businesses experienced a cyberattack in 2013. Hackers are constantly looking to disrupt business operations; hence, it is more important than ever to prepare organizations for potential security breaches.

For more:Â http://bit.ly/1MtrBRm

And for more how to best protect your property from a cyber security attack, check out the video below from Petra’s own P3 Risk Management Team.

[vimeo https://vimeo.com/121258482 w=500&h=281]

Petra Risk Solutionsâ€™ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report â€“ â€˜How to Help Protect Your Hotel’s Computer Network and Information Systemsâ€™.Â

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions â€“ America â€™s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

Comments Off on Hospitality Industry Technology Update: “The Growing Risk of Cyber Liability” (Video)

Filed under Crime, Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology, Theft, Training

Tagged as Arrest, Credit Cards, Crime, Cyber Attack, Cyber Liability, Cyber Security, Cybercrime, Cybersecurity, Data Breach, Digital Marketing, Digital Technology, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Insurance, Internet, Internet Security, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Risk Management, Risk Management Division, Risk Management Update, Security, Social Media, Surveillance, Technology, Theft, Training, Video

by Ida | March 4, 2015 · 10:27 am

Hospitality Industry Risk Management Update: “Cyber Security”

[vimeo https://vimeo.com/121258482Â w=500&h=281]

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

Comments Off on Hospitality Industry Risk Management Update: “Cyber Security”

Filed under Crime, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Technology, Training

Tagged as Arrest, Credit Cards, Crime, Cyber Crime, Cyber Risk, Cybercrime, Cybersecurity, Employees, Facebook, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Report, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Loss Control Manager, Managing Risk, Marco Johnson, Mobile Technology, Motels, P3, Petra, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Risk Management Division, Risk Management Update, Security, Social Media, Surveillance, Technology, Theft, Videos

by Ida | March 2, 2015 · 10:25 am

Hospitality Industry Technology Update: “How to Prepare Your Hotel for Smart Payment Systems”

Biometrics (voice recognition, fingerprint or retina scanning) is quickly becoming another methodÂ of user authentication…Actual credit card data is exchanged only within the bank and payment network, not directly tied to the customerâ€™s interaction with the merchant, removing the merchant from handling that data.

By the end of this year, itâ€™s estimated that 70 percent of all credit cards and 40 percent of all debit cards (about 1.1 billion in total) worldwide will be EMV capable. This payment system, also known as chip and pin, adds dynamic data to the transaction stream that renders replay of payment transactions impossible. And since every card contains its own microprocessor chip, EMV (which stands for Europay, MasterCard, and Visa) cards are nearly impossible to counterfeit.

Thereâ€™s no need for the card to leave the customerâ€™s sight, and thereâ€™s no swiping. The credit card number isnâ€™t exposed on a screen. Though not entirely fail-safe, the technology is a global standard and makes transactions hundreds of times more secure. In Europe, which has had EMV for years, reports indicate that card fraud has fallen as much as 60 percent over the last decade, whereas here in the United States, itâ€™s increased about 50 percent over that same time period.

For more:Â http://bit.ly/1B2Dzwd

Comments Off on Hospitality Industry Technology Update: “How to Prepare Your Hotel for Smart Payment Systems”

Filed under Crime, Hotel Industry, Management And Ownership, Technology

Tagged as Counterfeit, credit card data, Credit Card Fraud, Credit Card Security, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, EMV, Facebook, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Identity Theft, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Lodging Magazine, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Risk Management Update, Security, Technology, Theft

by Ida | February 25, 2015 · 10:18 am

Hospitality Industry Risk Management Update: “Employee Theft â€“ Protecting More Than Property”

While hoteliers can take strong steps to reduce employee theft, eliminating it entirely is likely an impossibility. The best loss prevention involves good procedures for hiring, training and supervision of employees. And by following a few best practices, employers can limit the potential liability for claims related to employee theft situations and diminish the potential for the insult of an expensive lawsuit on top of the injury of employee theft.

The problem of employee theft in hotels is an age-old problem. Businesses lose billion of dollars each year in employee theft. And hotels, by nature, present numerous opportunities for employee theft from guests and the house. Theft in a hotel can take many forms â€“ from identity theft to credit card fraud to theft of merchandise and guest property. No employer hires an employee thinking that the employee is someday going to steal. Hotels need to take steps to prevent theft and be cautious in taking action against an employee after a suspected theft. Both have practice and legal implications.

Prevention in All Forms

Take a thorough look at your hotelâ€™s security measures and processes. Ensure that your guest room locking systems and room safes meet general industry standards. Review, implement or update employee policies related to 1) package passes to control removal of property from the hotel, 2) lost and found procedures, which should be strictly enforced and 3) guest room access by employees. Consider an audit by a security expert to review your security procedures and protocols – in action.

For more:Â http://bit.ly/17ySjZz

Comments Off on Hospitality Industry Risk Management Update: “Employee Theft â€“ Protecting More Than Property”

Filed under Crime, Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Credit Cards, Crime, Cybercrime, Cybersecurity, Employee, Employee Theft, Employees, front desk, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Identity, Identity Protection, Identity Theft, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Stealing Money, Surveillance, Theft

by Ida | February 19, 2015 · 8:40 am

Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

Also of concern to hotels is the Dark Horse Virus, Shortz said. This virus is meant to capture sensitive data business travelers might have on their devices. She said it presents itself as a system update when a user logs onto a hotelâ€™s Wi-Fi network and is prompted to type in their name and room number…Data hacks will continue to happen in the hotel industry, the presenters said. During an interview with Hotel News Now following the session, Garfinkel said itâ€™s not a matter of if a hotel company is hacked, but when.

Lara Shortz surveyed the crowd Tuesday at the Hospitality Law Conference and asked attendees to raise their hands if theyâ€™ve been involved in a data breach.

â€œIf you havenâ€™t raised your hand, you should,â€ Shortz, an attorney at Michelman & Robinson, said during a session titled â€œAnatomy of a hospitality data breach.â€

The session was especially timely given reports that White Lodging was again targeted by data haxkers. In 2014, malware was found in the food-and-beverage outlets of 14 of Â its hotels a year ago.

For more:Â http://bit.ly/1G81ko8

Comments Off on Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

Filed under Conferences, Crime, Employee Practices, Management And Ownership, Risk Management, Technology, Theft

Tagged as Arrest, Credit Cards, Crime, Cybercrime, Cybersecurity, Data Hack, Data Recovery, Data Security, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Law Conference, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Data Breach, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Security Breach, Security Data Breach, Surveillance, Technology, Training

by Ida | February 17, 2015 · 9:46 am

Hospitality Industry Management Update: “5 Trends in Hotel Design”

Developers with sustainability goals can use the LEED credit list and become certified, but Beckman says those things arenâ€™t always sensible. He sees a bigger payoff in selecting sites that are polluted and need fixing. â€œNow, youâ€™re taking care of a site that has had some industry on it and has left some residue behind that needs to be cleaned up,â€ he says. â€œSo youâ€™re doing something positive for the urban environment, for the city, and for yourself.â€

As the U.S. economy continues to strengthen, the architecture and design industry is gaining momentum. Gordon Beckman, principal and design director at John Portman & Associates, an architectural and engineering firm with more than 60 years of expertise in designing hotels and other buildings, discusses opportunities and trends in hotel design.

All About Authenticity
Hotels across the country are focused on providing locally relevant and authentic experiences. As a result, lobbies have evolved into active social hubs with flexible spaces for work and play, featuring cafÃ©s, bars, libraries, computer stations, game rooms, and more. â€œThe more interactive things you have, the betterâ€”whatever you can do to connect people and make it less of a hotel and more of a place,â€ Beckman says. By incorporating flexible design elements, hotels can more quickly adapt to consumersâ€™ changing tastes and preferences. â€œThereâ€™s a certain flexibility that gets built in to allow for change, because more and more people see hotels as an evolution of place rather than a static brand.â€

For more:Â http://bit.ly/1DmhV9L

Comments Off on Hospitality Industry Management Update: “5 Trends in Hotel Design”

Filed under Employee Practices, Hotel Industry, Hotel Restaurant, Maintenance, Management And Ownership

Tagged as Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Branding, Hotel Design, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Technology, Training

by Ida | February 6, 2015 · 9:03 am

Hospitality Industry Conference Update: “2015 Hospitality Law Conference”

The speakers, panelists, roundtable hosts, and facilitators of the 2015 Hospitality Law Conference represent the full spectrum of key roles in the hospitality industry: Private attorneys, hotel and restaurant corporate counsel, risk managers,finance executives, real estate developers, human resources managers, loss prevention managers, insurance brokers, and hotel and restaurant owners, managers, and operators

Hospitality Insurance and Loss Prevention Summit:Â The Petra Risk Solutions Hospitality Insurance and Loss Prevention Summit converges insurance, risk, LP, legal and finance to break down the silos of these functional areas. As we do each year, we begin with the top claims that have occurred over the last twelve months and the best practices to prevent them from occurring at your hotel or restaurant. As Worker Compensation Claims are becoming more of a challenge for the industry, we will take a deeper dive into best practices for prevention, claims handling and back to work policies.

For more:Â http://bit.ly/1zX3RBh

Comments Off on Hospitality Industry Conference Update: “2015 Hospitality Law Conference”

Filed under Conferences, Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Americans with Disabilities Act, Arrest, Bed Bugs, Conference, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, EEOC, Employees, Finance Executives, Fire, Guest Safety, Health Hazards, HLC15, Hospitality, Hospitality Industry, Hospitality Law Conference, Hospitality Lawyer, Hotel Branding, Hotel Crime, Hotel Damage, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Insurance Brokers, Lawsuits, Legal Issues, Legal Risks, Liability, Loss Prevention, Managing Risk, Marketing, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Petra Risk Solutions Hospitality Insurance, Pool and Spa Safety, Private Attorneys, Property Damage, Real Estate Developers, Restaurant Employees, Restaurants, Risk, Risk Management, Security, Stephen Barth, Surveillance, Swimming Pools, Technology, Theft, Videos, Water Damage

by Ida | February 2, 2015 · 9:22 am

Hospitality Industry Technology Update: “Tech-Savvy Hotels: How Technology Can Differentiate Your Brand”

The key lies within providing a balance between introducing new technology and relying too heavily upon it. Technology that is implemented to make a guestâ€™s stay more convenient and interesting is definitely a worthwhile investment.On the other hand, technology and gadgets that are incorporated just to seem swanky and impressive are just another type of gimmick; in essence creating a hotel with a â€˜technology theme.â€™

Technology often progresses faster than consumers can keep up, and small boutique hotels as well as big chain hotels are plying tech-savvy travelers with all sorts of gadgets and goodies to keep them interested. However, where is the line drawn between defining your hotel brand and just keeping up with a trend?

Does the Technology Add Value to your Guests?

(Not so much in these cases)

Hotels like the Aria Resort & Casino in Las Vegas have used technology to make their rooms more futuristic and, supposedly, more comfortable. When guests enter their room the curtains open, music plays and the climate control switches on. Preferences are even stored for their next visit. Thank goodness, because Iâ€™ve always found flicking the lights on as I come into my room and turning the AC up from low to medium a really arduous task.

Hotel 1000 in Seattle has rooms with built in infrared sensors to detect body heat, therefore the staff can know automatically that guests are in their room and that they shouldnâ€™t disturb them. They also have a â€œvirtual golf clubâ€ which uses advanced technology to analyse your golf swing before you head out into all that pesky fresh air and play on a real golf course instead. No one enjoys doing that.

For more:Â http://bit.ly/1CSBcxA

Comments Off on Hospitality Industry Technology Update: “Tech-Savvy Hotels: How Technology Can Differentiate Your Brand”

Filed under Hotel Industry, Management And Ownership, Technology

Tagged as Credit Cards, Cybercrime, Cybersecurity, Digital Marketing, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, Hotel Technology, hotel workers, Hotels, Housekeepers, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Restaurants, Risk Management, Security, Technology

by Ida | January 23, 2015 · 10:00 am

Hospitality Industry Risk Management Update: “Preventing Credit Card Fraud at Hotels”(VIDEO)

Our P3 Team has created a video to help train your staff on how to recognize the signs of credit card fraud and how to best prevent your property from falling victim. If you have any questions, contact us today!

[vimeo https://vimeo.com/113722566 w=500&h=281]

Petra Risk Solutionsâ€™ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report â€“ â€˜Preventing Credit Card Fraud at Hotelsâ€™.Â

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

Comments Off on Hospitality Industry Risk Management Update: “Preventing Credit Card Fraud at Hotels”(VIDEO)

Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Theft, Training

Tagged as Arrest, Credit Card Fraud, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Hack, Hotel Industry, Hotel Jobs, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Loss Control, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Technology, Theft, Training, Videos, Vimeo

by Ida | January 22, 2015 · 11:22 am

Hospitality Industry Management Update: “Here Are The Top 5 Business Risks For 2015”

For businesses, the main cost of a cyber attack involves the impact to their reputation and the resulting financial damages, as well as the loss of customer business. The breaches at Sony, Target, Staples and Home Depot demonstrated the damage that can be caused to corporate reputations. Seventy-one percent of customers indicated they would leave an organization following a data breach according to the Edelman Privacy Risk Index

The globalization of todayâ€™s economy means that businesses are more interconnected than ever, creating a greater risk of business interruption, supply chain disruption, and exposures that can quickly multiply.

According to UNCTAD, over the last 50 years the number of multinational companies has grown exponentially from 7,000 to almost 104,000, and could reach more than 140,000 by 2020.

The Allianz Risk Barometer 2015 surveyed more than 500 risk managers and corporate insurance experts in 47 countries to identify the primary challenges facing businesses this year. Some risks such as political upheaval, cybercrime and business interruption were viewed as a greater risk, while natural catastrophes, technological innovation and market stagnation were viewed as having less of an impact.

Here is a look at the top 5 business risks for 2015 as identified by the Allianz Risk Barometer.

For more:Â http://bit.ly/1unPPlX

Comments Off on Hospitality Industry Management Update: “Here Are The Top 5 Business Risks For 2015”

Filed under Claims, Crime, Guest Issues, Hotel Industry, Insurance, Management And Ownership, Risk Management

Tagged as Americans with Disabilities Act, Arrest, Bed Bugs, Business Interruption, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Swimming Pools, Technology, Theft, Water Damage

Tag Archives: Credit Cards

Hospitality Industry Technology Update: “How to Prepare Your Hotel for Smart Payment Systems”

Hospitality Industry Risk Management Update: “Employee Theft â€“ Protecting More Than Property”

Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

Hospitality Industry Management Update: “5 Trends in Hotel Design”

Hospitality Industry Conference Update: “2015 Hospitality Law Conference”

Hospitality Industry Technology Update: “Tech-Savvy Hotels: How Technology Can Differentiate Your Brand”

Hospitality Industry Risk Management Update: “Preventing Credit Card Fraud at Hotels”(VIDEO)

Hospitality Industry Management Update: “Here Are The Top 5 Business Risks For 2015”

Like us on Facebook!

Free Email Subscription!

Follow us on Twitter!

Recent Posts

Categories

Pages

Recent Comments

Archives

Top Posts

Tag Archives: Credit Cards

Like us on Facebook!

Free Email Subscription!

Follow us on Twitter!

Recent Posts

Categories

Pages

Recent Comments

Archives

Top Posts

Tags