Tag Archives: Crime

Hospitality Industry Legal Update: “Sex Predator Busted at Cleveland Hotel Trying to Arrange Sex With Teen Girls”

“…Marquand is currently serving a five year prison sentence for attempted rape and attempted unlawful sexual conduct with a minor….ImageAssistant Cuyahoga County Prosecutor Brett Kyker is the task force Director and warns, ‘We aren’t sitting waiting for crime to be committed, we’re going out, actively trying to identify predators living among us.’…”

An exclusive 5 On Your Side investigation reveals a sex predator caught on tape during an undercover operation by the Ohio Internet Crimes Against Children Task Force.

James Marquand, 31, traveled from his home in Flint, Michigan to a Cleveland area hotel where he believed he had arranged to have sex with two young girls ages 12 and 14.

For more: http://bit.ly/1iyvByL

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management

Hospitality Risk Solutions Technology Update: “A Child’s Efforts To Save Her Mother Lead To Changes In Hotel 911 Calls”

“…According to a survey conducted by the American Hotel and Lodging Association, which found that guests can’t simply dial 911 for help in 55 percent of all franchised hotels…But Imagethe good news here is it seems like the majority of hotels who do not have direct-dial 911, those changes can be made by reprogramming the equipment rather than replacing it…”

As her mother was being attacked, a 9-year-old girl frantically dialed 911 for help from inside an East Texas hotel room. She dialed once, twice… four times that December day, but the call never went through.

Her mother took her last breath.

What the girl did not know was that the hotel’s phone system requires a “9″ first to reach an outside line. “She told us she did what she was supposed to do,” said her grandfather, Henry Hunt. “And it didn’t work.”

For more: http://cbsloc.al/1oa8Vtw

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Filed under Claims, Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology

Hospitality Industry Legal Update: “Three Fired Workers Sue Comfort Inn in South Portland”

“…Parker’s lawsuit alleges she was closely scrutinized and was falsely accused of wrongdoing after reporting the harassment. She was fired in February 2011 for violating the hotel’s confidentiality policy. Image The lawsuit alleges she was discriminated against because of her age, which is now 69…”

Three former employees have sued the Comfort Inn in South Portland, alleging they were fired after reporting sexual harassment by a hotel maintenance worker.

The women allege in three separate lawsuits that they faced discrimination and were subsequently fired, all in 2011, after reporting that one of them was repeatedly sexually harassed by the male worker.

For more: http://bit.ly/1koKgyP

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Filed under Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership

Hospitality Industry News Update: “Restaurant And Hospitality News For VARs”

This week the news includes a warning that hackers are using third-parties to gain access to data through vulnerable systems. Also, hotels and other retailers are adopting new mobile technology for check-in. Image And finally, in an interview with Forest Key of Buuteeq, we find out why hotel marketing is flying to the cloud.

Hackers Lurking In Vents And Soda Machines

This article from The New York Times discusses how your clients could be vulnerable to cyberattacks through solutions and devices be tied to a leaky third party, such as online menus, or even heating and cooling providers who now monitor and adjust office temperatures remotely, and vending machine suppliers who can see when their clients are out of Diet Cokes and Cheetos. Vendors are tempting targets for hackers because they tend to run older systems, and once hackers have found a way in, the devices offer them a place to hide in plain sight.

For more: http://www.bsminfo.com/doc/restaurant-and-hospitality-news-for-vars-april-0001

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology

Hospitality Industry Security Update: “Hotel Security for the Traveler”

“…There are three questions to ask for selecting a secure hotel: Are there electronic door locks? Is there good key control? And is there a fire alarm and water sprinkler system? Image Generally, the only way to find this out is calling the hotel directly. The number one security issue is controlling who has access to a guest’s hotel room…

The sad truth is that criminals target travelers, especially in and around hotels. The abundance of literature on the topic of hotel security does not seem to have deterred criminals from using hotels as a target of their trade. An informal survey of hotel security staff reveals old patterns of crime repeated and new tricks (or new variations of old tricks) continue as before. There are, however, some practices which can reduce your risk of being the target of crime or other hazards in a hotel.

For more: http://businessdayonline.com/2014/04/hotel-security-for-the-traveler/#.U0v56q1dXnw

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Risk Management Update: “Two Arrested at Flagstaff Hotel on Prostitution Charges”

“…When the officer asked where the woman got the money, she said it came from the men she sleeps with. The woman, who said she had just moved to Arizona from California, Image told the officer she became a prostitute a few weeks earlier because a friend told her it was a good way to make money. She said she placed an ad on Craigslist and charged the men who responded to it between $100 and $150 to have sex with her…”

An 18-year-old woman and a 60-year-old man were arrested on prostitution charges at a Flagstaff hotel this week.

According to the police reports, two officers responded to the Quality Inn at 2500 E. Lucky Lane around 7 p.m. Monday after someone called Crimestop to report that several different men had been coming and going from a young woman’s room.

Officers knocked on the woman’s hotel room door and a man with disheveled and partially unbuttoned clothing walked out. He shouted, “It’s the cops” as he tried to walk away but was stopped by one of the officers.

For more: http://azdailysun.com/news/local/crime-and-courts/two-arrested-at-flagstaff-hotel-on-prostitution-charges/article_c972d69c-c073-11e3-bbe6-0019bb2963f4.html

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Filed under Crime, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Risk Management Update: “5 Factors to Consider When Courting Spring Breakers”

“…Local ordinances and zoning laws could affect your business. ‘There comes a point when residents, business owners, and politicians no longer want those students there, and theyImage will start passing laws like in Daytona Beach or Fort Lauderdale to curb or even eliminate behavior,’ Laurie says. ‘Students will then go to a place where those rules don’t exist.’…”

From March through mid April, hundreds of thousands of college students flock to warmer climates for a weeklong escape from the winter doldrums and pressures of academic life. And while this time of year can bring a spike in hotel occupancy to popular vacation destinations across the country, the traditional spring break party does come with its fair share of challenges and risks for owners. John Laurie, director of the destination marketing and tourism practice at Bond Public Relations and Brand Strategy in New Orleans, shares five factors to consider when determining whether to court the next generation of spring breakers.

For more: http://www.lodgingmagazine.com/5-factors-to-consider-when-courting-spring-breakers/

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Filed under Claims, Crime, Guest Issues, Hotel Industry, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Guest Issues: “Operator Of ‘Mobile ID Theft Lab’ Sentenced To Prison For Bank Fraud And Aggravated Identity Theft”

“…In asking for a lengthy prison sentence, prosecutors noted that Suryan’s operation not only enriched him, but also helped thieves and burglars profit from the information they stole.  Suryan ‘served as a lynchpin of identity theft activity in Snohomish County in the latter half of 2012;Image the forgery service provided by the defendant helped incentivize countless break-ins of mailboxes, homes, and vehicles by criminals searching for victim data…”

The man who forged multiple ID documents and financial documents for mail thieves in Snohomish County was sentenced today in U.S. District Court in Seattle to 65 months in prison, five years of supervised release and $59,177 in restitution, announced U.S. Attorney Jenny A. Durkan.  MICHAEL JOHN SURYAN, 54, formerly of Everett, Washington was arrested in January 2013, in a Shoreline, Washington motel where he had set up a mobile identity manufacturing operation.

Using documents his co-schemers stole from burglaries, mail thefts and car prowls, SURYAN manufactured fake IDs, and forged checks with the co-schemers listed as the payees.  A search of the room revealed more than 50 fake Washington State driver’s licenses, handwritten notes listing the names, addresses and personal information (including dates of birth, social security numbers, driver’s license numbers, and credit card or checking account information) for numerous victims.

For more: http://www.justice.gov/usao/waw/press/2014/March/suryan.html

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Filed under Crime, Hotel Industry, Management And Ownership, Privacy, Risk Management

Hospitality Industry Legal Update: “Hotel Sues Fla. Sheriff Over Unwanted Guests”

“…Florida law ‘clearly sets forth that [as] a hotel operator of a transient establishment — you can go in and say, ‘I don’t wish to entertain you anymore,” Blair said. ‘The statute says you can call the sheriff, and he has a duty to remove them.’Image A separate group of independent hoteliers has sued along similar grounds. It is seeking a declaration on whether the Sheriff’s Office is properly interpreting state law, but that case is still pending in state court…”

OSCEOLA COUNTY, Fla. — Dianna Chane says she cannot get the Osceola County Sheriff’s Office to remove unwanted guests from her HomeSuiteHome hotel, even if they aren’t paying, are using drugs or committing assault.

Once a supporter of Osceola County Sheriff’s Office, Chane has sued Sheriff Bob Hansell, saying he is forcing independent hotels on U.S. Highway 192 to become homeless shelters.

“What has crushed me is I have been denied the right to manage my own property,” Chane said. “I feel like we’ve been taken hostage.”

For more: http://www.policeone.com/investigations/articles/7004783-Hotel-sues-Fla-sheriff-over-unwanted-guests/

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Filed under Crime, Hotel Industry, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Risk Management Update: “Stamford Hotel Worker Arrested for Sexually Assaulting Guest”

“…Police say that Oyola-Bandara knocked on the woman’s door at the Super 8 motel at 32 Grenhart Road at about 3:30 a.m. and told the woman, who has been a resident of the motel for some time, that he is there to fix something. ImageThe woman recognized the man as a hotel worker and let him in. Oyola-Bandara then pulled out a bottle of liquor and put two glasses on the table and began pouring the liquor into the glasses…”

A West Side hotel maintenance worker who talked his way into a 60-year-old woman’s room early Saturday morning and tried to force himself on her was arrested after police found the man asleep in the woman’s hotel room.

Carlos Oyola-Bandera, 35, of 501 West Main St., Stamford, was charged with attempted rape, unlawful restraint, criminal trespass, fourth-degree sexual assault and breach of peace. He was held over the weekend by police in lieu of a $50,000 court appearance bond and is being arraigned at the Stamford courthouse Monday.

For more: http://blog.ctnews.com/stamford411/2014/03/17/stamford-hotel-worker-arrested-for-sexually-assaulting-guest/

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Filed under Claims, Crime, Guest Issues, Hotel Industry, Liability, Management And Ownership, Privacy, Risk Management