Tag Archives: Crime

Hospitality Industry Crime Risks: Arizona Hotel Guest Reports $2,000 Stolen After Front Desk Accidently Gives Out Victim’s Room Key

“…The hotel front desk worker told police he accidentally gave the suspect the victim’s room key after forgetting the room was already Hotel Theft Surveillanceassigned…a short time later, the suspect and an unidentified man checked out, saying the room was dirty, according to the police report. By the time the victim came back to her room, her purse and clothes bag were gone…”

A 24-year-old Arizona woman had an interesting response when given the wrong room key at an Oak Creek hotel last week: Steal the clothes and purse of the person staying there. According to a police report, the woman took advantage of a mix-up at the Days Inn front counter and got off with more than $2,000 worth of valuables and clothes belonging to a woman staying at the hotel with co-workers.

The purse contained a phone, credit cards, social security card, $30 in cash, a diamond ring valued at $1,500 and a check made out to her for $1,500. The check and credit cards were canceled.

Clothes, an iPad, sunglasses, an umbrella and more jewelry were also stolen, according to the report.

The front desk worker told the victim that Days Inn is responsible for paying to replace the items stolen, according to police.

For more:  http://oakcreek.patch.com/articles/room-key-mix-up-leads-to-theft-of-purse-clothes

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Filed under Crime, Guest Issues, Labor Issues, Risk Management, Theft

Hospitality Industry Theft Risks: South Dakota Restaurant Account Manager Charged With Stealing More Than $100,000; Deposited Checks Into Personal Account Over 7 Month Period

“…(the defendant) is accused of depositing money into her own bank account on 12 occasions, mostly through checks, with the thefts targeting Minervas of Bismarck, N.D. and the Phillips Avenue Diner in Sioux Falls totaling $97,477…(she) also reportedly deposited hospitality industry employee theftmoney electronically three other times, for a total loss to the business of $101,600. All the thefts took place between February and September last year…”

A former account manager for Minervas and the Phillips Avenue Diner has been charged with stealing more than $100,000 from the company last year. Bobbie Sue Davis, 28, worked for WR Restaurants Management when the thefts began, according to court paperwork. The company manages restaurants across North and South Dakota.

During an interview with an SFPD detective on Nov. 19, Davis allegedly admitted to stealing the money, saying she’d been having “personal financial issues” that year.

Davis was arrested on a charge of aggravated grand theft by embezzlement of $100,000 or more on Feb. 5 and released on bond. A grand jury indicted Davis this week. If convicted, she could spend up to 15 years in prison.

For more:  http://www.argusleader.com/article/20130322/UPDATES/130322021/Woman-accused-embezzling-more-than-100K-from-area-restaurant-chain

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Filed under Crime, Labor Issues, Liability, Management And Ownership, Risk Management, Theft

Hospitality Industry Employment Risks: Maine Restaurant Owners Convicted Of “Harboring Undocumented Aliens For Profit” And “Aiding Document Fraud”; 10 Years In Prison And $250,000 Fine Per Count

“…(the defendants) helped illegal  workers obtain green cards and Social Security cards…several workers testified that they worked six to seven days a week, from 9 a.m. to 10 p.m. with only one two-hour break. Kitchen staff said they were paid in cash. Waiters were not paid but allowed to U.S. Immigration and Customs Enforcementkeep their tips…they face up to 10 years in prison and a $250,000 fine on each  count and may have to give up the profits they earned from the scheme…”

Two brothers who own a popular chain of Mexican restaurants in Maine  were convicted Monday of harboring undocumented aliens for profit and  aiding and abetting document fraud. Following an eight-day trial,  Guillermo Fuentes, 37, of Westbrook and Hector Fuentes, 39, of  Waterville were found guilty in U.S. District Court.

The charges  stem from practices at the Fajita Grill in Westbrook, the Cancun Mexican  Restaurant in Waterville and the Cancun Mexican Restaurant II in  Biddeford, between 2006 and 2011.

The  investigation was conducted by the U.S. Immigration Customs  Enforcement’s Homeland Security Investigations division and the U.S.  Department of Labor, Office of Inspector General and the Office of Labor  Racketeering and Fraud Investigations.

The documents said Roth informed  the federal agency that in routine traffic stops in April 2008,  Westbrook police officers had pulled over Hispanic men who appeared to  work at Fajita Grill, claimed to be from Mexico and could not provide  any U.S. identification. During the investigation, James Bell, a  special agent with the Department of Homeland Security interviewed four  illegal workers, all of whom had worked for the Fuentes brothers at a  Mexican restaurant in Atlanta called El Potrillo.

For more:  http://www.pressherald.com/news/Brothers-guilty-of-profiting-off-illegal-workers-at-Maine-Mexican-restaurants.html

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Filed under Crime, Labor Issues, Liability, Management And Ownership

Hospitality Industry Theft Risks: Alabama Motel Clerk Arrested For Stealing 23 Guests’ Credit Card Information; No Background Check Because It Was “Too Expensive”

“…(the motel clerk) used his position to remove credit card information from 23 customers from the motel database and used 12 of the card numbers in a fraud scheme to steal cash from the business…the owner Hotel Credit Card Fraudadmitted that he did not do a background check prior to hiring this person…the background check was too expensive…”

Mobile police have arrested a man for credit card fraud and trafficking in stolen identities after they say he took credit card information from 23 motel customers. Police said Bryant Onell Niles, 28, worked as a desk clerk at the Baymont Inn Suites in Mobile, where the alleged crimes took place.

Police said he was found in possession of the 11 unused credit card numbers with names and expiration dates belonging to former customers of the motel. Mobile police said last year, Niles was working as a desk clerk at an unnamed hotel when he stole credit card information from a person who had stayed at the hotel.

Police said he used the guest’s information to book hotels for himself and his friends. That’s how authorities say they caught him.

For more:  http://www.fox10tv.com/dpp/news/local_news/mobile_county/mpd-hotel-clerk-stole-23-credit-card-numbers

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Filed under Crime, Guest Issues, Insurance, Liability, Management And Ownership, Theft

Hospitality Industry Payment Risks: Restaurants Can Utilize New “Smartphone Apps” To Reduce Credit Card Fraud, Increase Guest Satisfaction

“Tabbedout” is a new free app for smartphones. The credit card number is encrypted in the phone and tied to a tab…(the guest) can walk in, open (their) tab and show the phone to TabbedOut Merchant Payment Smartphone Applicationthe bartender (or waiter) and literally start ordering food and beer right away…when they feel like leaving the venue, press one button on (the) smartphone and leave…”

Crooks are constantly stealing credit card numbers. Often times it’s skimmers attached to credit card machines or some other crafty way to lift information. Now a new app may help reduce the chances of that and simplify the dining out experience.

Denver is a test market for a new service that makes paying a tab in a restaurant or a bar as simple as just one quick click. It’s a legal way of “dining and dashing.”

Who hasn’t been frustrated while waiting to pay a tab? And how safe is sending a credit card off with a waitperson? Now there are options. “Credit card fraud is the handing the cards back and forth. Someone will snap a picture of it and then steal your identity or take your credit card,” bartender Josh Finocchiaro said. “With this, it’s set up through your phone, so the card isn’t passed back and forth.”

Restaurants like the Ice House in LoDo like it because it means the wait staff can focus on serving good food and drinks without worrying about serving up a check at the end of a meal. Diners gain more control over their experience and there’s no waiting around to pay.

Tabbedout is now in 25 restaurants around Denver and some in the mountains as well.

For more:  http://denver.cbslocal.com/2013/03/02/tabbedout-app-helps-pay-restaurant-bill-avoid-credit-theft/

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Filed under Crime, Guest Issues, Labor Issues, Management And Ownership, Risk Management, Technology

Hospitality Industry Insurance Risks: California Restaurant Owners Charged With “Felony Worker’s Compensation Fraud” For Failing To Insure Twelve Employees; Fines Totalling $18,000

“…an anonymous complaint (alleged) that the restaurant did not have workers’ comp insurance as required by law…following a visit to the restaurant, a civil citation (was issued) with penalties totaling $18,000 for failing workers comp fraudto insure their 12 employees…businesses not carrying valid workers’ compensation coverage are considered uninsured and face a “Stop Notice and Penalty Assessment” from the Labor Commissioner and fines of $1,500 per employee, up to $100,000. If an injury occurs, the fine increases to $10,000 per employee. A worker injured while working for an uninsured employer can sue for damages and the employer is presumed negligent in such cases…”

The owners of a restaurant in San Marcos, Calif. have been charged with felony counts of workers’ compensation fraud and forgery following a referral by the California Labor Commissioner Julie A. Su’s criminal investigation unit to the San Diego District Attorney’s Office.

The district attorney’s charges, filed in San Diego Superior Court on Jan. 29, allege that Rhythm City Grill owners John Fletcher Johnson and Annette Lucille Thomas each committed two felony counts of forgery of a workers comp insurance policy and a misdemeanor charge of conducting business without workers’ compe insurance. Johnson was also charged with an additional felony for submitting a false document to a government agency. He and Thomas were arraigned Feb. 14.

If convicted, Johnson and Thomas face up to 16 years in prison for the felony charges. The failure to secure workers’ comp insurance carries a misdemeanor charge of 1 year and a fine.

For more: http://www.insurancejournal.com/news/west/2013/02/19/281769.htm

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Filed under Crime, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management

Hospitality Industry Crime Risks: New York Hotel Thieves “Smash Jewelry Cases” And Walk Out With Over $160,000 In Watches And Diamonds

“…the hotel lobby has 18 display cases…the suspects chose to smash the one filled with jewels from Jacob & Company, a designer favored by celebrities from Jay-Z to Jennifer Lopez to former New York Mayor Rudy Hotel CrimeGiuliani…(police) released images of the suspects from a surveillance camera late Sunday night, and confirmed that police are still looking for them. The men were last seen heading east on 57 Street after the heist…”

It was nearly 2 a.m. on Saturday when two men smashed a display case full of jewelry in the Four Seasons Hotel in midtown Manhattan. The men walked out of the hotel with two high-end wrist watches, a diamond chain and a pendant — together worth more than $160,000 — according to the New York Police Department. No one stopped them.

New York City hotels appear to be an easy target for criminals looking for a quick, and valuable, steal. Last year, a New Jersey man was sentenced to one-to-three years in prison for walking out of the Chambers Hotel in June 2011 with five paintings, each valued at $1,800, stuffed in a canvas tote bag. Two weeks later, the same man pilfered a $350,000 sketch by the highly regarded modern artist Fernand Leger from the Carlyle Hotel.

This is the first time a theft like this has occurred at The Four Seasons in its 20 years, according to Tiffani Cailor, a hotel spokeswoman.

“This is an unusual incident,” she said. “We are very concerned and upset over the theft.”

For more:  http://money.cnn.com/2013/02/18/news/jewelry-heist-four-seasons/

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Filed under Crime, Liability, Pool And Spa, Risk Management, Theft

Hospitality Industry Legal Risks: Illinois Nightclub Sued By Man Stabbed In The Chest By Patron Who Was “Over-Served Alcohol”

“…(plaintiff) required emergency surgery after he was stabbed in the chest…the lawsuit says (he) suffered severe and permanent injuries and “will be hindered and prevented from attending to his usual duties and Alcohol Drink Responsiblyaffairs…the suit alleges that Olaska’s intoxication played a role in the stabbing. A restaurant employee was also injured in the fight…”

A man who was stabbed during a confrontation that cost a Naperville teacher his life has filed a lawsuit against the club where the clash happened. William Hayes III is suing Frankie’s Blue Room in Naperville and owner Riff Menza, claiming the bar over-served Daniel Olaska, who is awaiting trial on charges that he wounded Hayes and killed Shaun Wild in February 2012.

Authorities have said that Hayes had been teasing Olaska about drinking beer from a wine glass when Olsaka stabbed him with a folding knife he was carrying. Wild, a second-grade teacher at a Naperville school and a friend of Hayes’, was attempting to stop Olaska from leaving the bar when Olaska fatally stabbed him, according to police.

Hayes was a senior at nearby North Central College when the incident occurred. Wild was a 2010 graduate of the college. Both played for the school’s football team.

For more:  http://articles.chicagotribune.com/2013-02-15/news/chi-naperville-frankies-blue-room-stabbing-lawsuit-20130215_1_daniel-olaska-shaun-wild-naperville-bar

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Filed under Crime, Guest Issues, Injuries, Insurance, Liability, Management And Ownership

Hospitality Industry Safety Risks: California Hotel Explosion And Fire Caused By “Illicit Drug-Making Operation” In Guest Room; Walls “Blown Out” And Property Evacuated

“…all guests were evacuated and it took firefighters about 35 minutes to fully contain the flames which had reached into the third story and the attic of the hotel…Because of the drug-making substances that had caused Hotel Explosionthe hotel explosion, a hazardous-materials crew and the U.S. Drug Enforcement Administration were called in to investigate the illegal drug-making operation…”

An apparent drug-making operation in a hotel room caused a hotel explosion in San Diego on Wednesday shortly after 11 a.m. The explosion which happened in one of the hotel rooms blew out several windows and three walls, reported San Diego’s 10News on Jan. 30, 2013.

“An explosion apparently caused by an illicit drug-making process blew out walls and windows at a Midway-area hotel Wednesday and set part of it ablaze, leaving a young man gravely burned and two other people less severely hurt, authorities reported.”

The hotel explosion occurred in a hotel guest room on the second floor at the three-story Heritage Inn on Channel Way, just south of San Diego’s Interstate 8.

The man who was gravely injured during the hotel explosion had apparently lit a cigarette while using a butane spray can to try to extract hashish oil from marijuana. The flame from his lighter ignited the chemical fumes and caused them to detonate powerfully. The man who is in his early 20s suffered life-threatening burns.

Hash oil is made by packing finely ground stems and leaves of marijuana plants in a pipe and pouring butane through it. The liquid typically is then cooked on a stove to separate the butane. Hash oil averages about 15 percent THC, the chief intoxicant in marijuana. A drop or two is about as potent as a marijuana cigarette.

For more:  http://www.examiner.com/article/illegal-drug-making-hotel-room-causes-hotel-explosion-san-diego

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Filed under Crime, Fire, Guest Issues, Injuries, Insurance, Management And Ownership, Risk Management

Hospitality Industry Theft Risks: Pennsylvania Restaurant Manager Charged With Stealing Over $160,000; Made “Unauthorized ATM Withdrawals, Credit Card Purchases”

“…a certified public accountant’s review found that (he) made a string of unauthorized ATM withdrawals, unauthorized credit card purchases and unauthorized check card purchases totaling $163,601 from the employee theftbusiness accounts of Cosmopolitan…in addition to dinner cruises and visits to a strip club, (he) allegedly spent the money on household items at a retail store…”

A former general manager of Cosmopolitan in Allentown allegedly stole $163,601 from the restaurant and spent it on things like dinner cruises and visits to a strip club.

Cosmopolitan opened in October 2010. Fortunato was hired in September 2010 and promoted to general manager about a month later, District Attorney Jim Martin’s office said today in announcing the charges.

Fortunato’s responsibilities included overseeing the daily operations of the restaurant, handling employee payroll, paying bills to suppliers and collecting receipts for the business.

Fortunato also was given check-signing authority for the restaurant’s various bank accounts and ATM/debit card account at Wells Fargo Bank, a Visa card, an American Express account and access to cash receipts at the restaurant, Martin’s office said.

His responsibilities included using any of the accounts, but only for operations of the restaurant, according to the district attorney’s office.

Last June, Cosmopolitan co-owner Myron Haydt was reviewing the restaurant’s financial records and found a series of suspected unauthorized purchases by Fortunato, according to the statement.

For more: http://www.lehighvalleylive.com/allentown/index.ssf/2013/01/former_manager_of_allentowns_c.html

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