Tag Archives: Education

by | February 9, 2015 · 11:02 am

Hospitality Industry Risk Management Update: “U. Michigan Frat Accused Of Causing $50,000 In Damage To Hotel ‘Embarrassed And Ashamed’ Of Behavior” (VIDEO)

“We had a group of a fraternity that was visiting and had an excessive party and did damage on the resort.frat party Food, beer, alcohol, the walls, carpet damage, ceiling broken down and furniture damage,” the Treetops Resorts general manager told local 9 & 10 News. He also said that the students had to be led out of the hotel by police.

The University of Michigan chapter of Sigma Alpha Mu released a statement Wednesday taking responsibility for a reported $50,000 worth of damage to a northern Michigan ski resort.

“We are embarrassed and ashamed of the behavior of a few of our chapter members at Treetops Resort over the weekend of January 17-18,” the fraternity said. “This behavior is inconsistent with the values, policies, and practices of this organization.”

The Sigma Alpha Mu members allegedly caused a reported $50,000 worth of damage. Two other UMich fraternities also reportedly caused thousands of dollars worth of damage to another nearby ski resort the same weekend.

For more: http://read.bi/1CMh6GM

And for more on how to manage special events, check out the video below from Petra’s own P3 Risk Management Team.

[vimeo https://vimeo.com/119141202 w=500&h=281]

Petra Risk Solutions’ Director of Risk Management, Todd Seiders, offers a P3 Hospitality Risk Report – ‘Managing Prom Nights & Grad Parties’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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by | January 19, 2015 · 9:37 am

Hospitality Industry Risk Update: “Preventing and Reacting to Child Trafficking”

While it’s important to speak up if suspicious behaviors arise, Guelbart stresses the importance of carefully assessing and reporting the situation. Trafficking endangers not only the victim in question but everyone underTrafficking-620x330 the hotel’s roof. “Trafficking is often connected with other criminal activity, including drugs or violent assault, and this can jeopardize the safety of hotel guests and employees,” Guelbart says. “You should never, ever directly get involved in a potential sex trafficking situation.”

Human trafficking may seem like a distant problem—something that only happens abroad or in the movies—but traffickers have checked into hotels across the nation. As the world’s second largest criminal industry, human trafficking exploits 100,000 to 300,000 American children (ages 12 and up) every year. In New York City alone, 44 percent of the child victims were sexually exploited in hotels.

The American Hotel & Lodging Educational Institute (AH&LEI) and ECPAT USA, an organization dedicated to ending child sexual exploitation, have joined forces to educate hotel owners and employees on this issue. “Traffickers are now using technology. They’re selling children online—less and less on the street—and they might be living in a hotel setting, or they’ll bring the victim to a hotel for the exploitation,” says Michelle Guelbart, ECPAT USA director of private sector engagements.

For more: http://bit.ly/1yA5NAw

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management

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by | March 30, 2010 · 6:48 am

Hospitality Industry Health Issues: Swine Flu Risks Can Impact Hotels And Restaurants If Steps Are Not Taken To Educate Staff And Keep Establishments Clean

Swine flu is a type of influenza caused by a virus which can cause serious health complications or even death in a small proportion of the population. Officially called Influenza A H1N1, the symptoms are similar to ordinary flu (e.g. fever, headache, sneezing) but can be more severe.

The spread of the flu is now recognised as a pandemic (i.e. global epidemic) and its effects are likely to intensify during the autumn and winter. Businesses could be adversely affected and forward planning is important. The key challenge will be to maintain the normal operation of their business whilst protecting staff from unnecessary exposure – especially those who are most vulnerable.

 

 

(From a Lexology.com article)   Employers have a duty to take steps that are reasonably necessary to ensure the health, safety and welfare of all their employees, including those who are particularly at risk for whatever reason. Information on the symptoms of swine flu and those most at risk is available from the NHS at: www.nhs.uk/conditions/pandemic-flu/ pages/symptoms.aspx.

Simple precautions can make a big difference in preventing the spread of the virus:

  • Educate your staff without causing panic. For example, display posters outlining the most common symptoms of swine flu and the Government’s key precautionary steps.
  • Provide handwash and paper tissues in all communal areas and encourage their regular use.
  • Regularly clean surfaces frequently touched by people (including hotdesk areas, kitchens, toilets and showers).
  • Consider using telephone or videoconferencing where possible, instead of face-to-face meetings.
  • Keep work-related travel to a minimum, especially abroad.
  • Deploy those most at risk to areas where personal contact is minimal (e.g. allow them to work from home).
  • Send home anyone with flu-like symptoms (including the boss!) until they have been diagnosed. If confirmed as having swine flu, ensure they do not return to work until their symptoms have completely gone.

Employees also have a duty to take reasonable care of their own health and safety and that of people they work with. They must co-operate with their employer to enable it to comply with its duties under health and safety legislation. Accordingly, employees who refuse to co-operate or who recklessly risk their own health or that of colleagues or customers can be disciplined.

At present there is no obligation to report outbreaks of swine flu under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR), but this may change.

http://www.lexology.com/library/detail.aspx?g=847f7d6f-2a93-4d80-b8fa-0871e29c82a9

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