Tag Archives: FCC

Hospitality Industry Technology Update: “FCC Rules Hotel Wi-Fi Blocking Is Illegal and Subject to Penalties”

“No hotel, convention center, or other commercial establishment or the network operator providing services at such establishments may intentionally block or disrupt personal Wi-Fi hot spots on such premises, includinghotelwifi as part of an effort to force consumers to purchase access to the property owner’s Wi‑Fi network,” The FCC states. “Such action is illegal and violations could lead to the assessment of substantial monetary penalties.”

The U.S. Federal Communications Commission forcefully came down on the “disturbing trend” of hotels and other commercial entities blocking consumers’ personal Wi-Fi hot spots and declared such practices “illegal.”

The enforcement advisory directly rebuffs efforts by Marriott International, Hilton Worldwide and the rest of the U.S. hotel industry to get the authority to block attendees’ personal Wi-Fi hotspots at meetings and conventions.

Although the FCC hasn’t directly ruled on the Marriott and American Hotel & Lodging Association petition, filed in August, to seek clarification of the law as it pertains to Wi-Fi blocking, the FCC did note: “While the Enforcement Bureau recognizes that the Petition questions our position, the Bureau will continue to enforce the law as it understands it unless and until the Commission determines otherwise.”

For more: http://bit.ly/1EqnSm1

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology

Hospitality Industry Technology Update: “Marriott hotels lobby FCC for right to block outside Wi-Fi”

Most obviously, hotels would have a monopoly over Internet access and could charge guests with exorbitant Wi-Fi fees; much like Marriott did with its $1,000 access rates at the Gaylord Opryland HotelBlock wifi…Worse yet, hotels and other enterprises could also easily censor access to content deemed undesirable to the business via the Wi-Fi access contract terms. For example, Hilton could block all access to travel booking websites that list hotels with lower rates.

As the battle for Net Neutrality rages on, Federal regulators may soon be ruling in another dispute between consumer access and business control of the Internet.

In a petition to the U.S. Federal Communications Commission made public last week, the American Hospitality & Lodging Association and Marriott International asked the FCC to declare that a hotel operate can deploy equipment that “may result in ‘interference with or cause interference’ to a Part 15 [Wi-Fi] device being used by a guest on the operator’s property.”

“Wi-Fi network operators should be able to manage their networks in order to provide a secure and reliable Wi-Fi service to guests on their premises,” Marriott argued.

For more: http://bit.ly/1vEjyXZ

 

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Technology

Hospitality Industry Legal Update: “Kari’s Law Pushed After Murder, Failed 911 Call”

Kari’s Law has received support from nearly 500,000 online signatures and would require that all who dial the three digits 911 would be connected to an emergency dispatcher regardless of the multi-line telephone system (MTLS).hotel-phone Right now, dialing 911 at an office building, school, or hotel MLTS may or may not get the caller they help they are seeking. As Hunt travels the country to speak about Kari’s Law, he takes notice in each hotel room where he stays.”

One of the most well-known and obvious lessons taught to children and remembered through adulthood makes Hank Hunt feel angry, yet guilty.

“We all teach our children to dial 911,” said Hunt about the three digits ingrained in everyone’s head in case of an emergency. But it took tragedy for Hunt to realize those three digits do not always work.

In December of 2013, Hunt’s daughter Kari Dunn was stabbed to death inside a Marshall, Texas hotel room. Her estranged husband is now charged with her murder. Dunn’s 9-year-old daughter was inside the hotel room and dialed 911 four times.

Each time, the call failed.

For more: http://bit.ly/1plHxXt

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Filed under Guest Issues, Health, Hotel Industry, Liability, Management And Ownership, Technology