“If someone has a couple of articles of clothes on the bed we will move them to make the bed…if they have expensive things on the bed – purses, electronics, cameras – we will not touch that bed.”
“…if there is something sensitive, like a closed wallet or laptop, a supervisor or manager will stand at the door for the employee’s safety…”
“…keep a log on what keys have been used on the room’s electronic doors…”
“…hotels’ insurance providers require police statements for incidents…have everyone write a written statement and sign and date it…”
While every chain hotel has a set corporate policy, each individual hotel may be less stringent and abiding for the guest’s benefit.
“According to Iowa law, we can enter a room anytime we want,” Jepsen said. Generally, hotel staff won’t enter a room if they don’t suspect something may be wrong in the room, Jepsen said. With extended-stay guests, who are staying 30-40 days, they are required to enter the room a minimum of twice a week. They mainly change the sheets and make sure garbage isn’t piling up, but also they make sure their equipment isn’t damaged. By the end of 30 days, a mattress could be ruined or the guest could be smoking in the room, Jepsen said.
There are other reasons for entering a guest’s room. “There have been instances where guests put their ‘do not disturb’ sign up but they may have a medical issue,” said King. “It could go unnoticed for long periods of time.”
“In the back of our mind, we always know what our rights are and what the rights of our guests are,” she said. “You can’t always have rules written in stone.”
Protection exists for both the hotel and the guests. Country Inn & Suites and AmericInn, like most hotels, have video surveillance systems. Both also keep a log on what keys have been used on the room’s electronic doors.
With any serious crime, such as theft, the police are immediately contacted, Jepsen said. “If a guest reports a theft, it’s investigated to its fullest extent,” she said. This is also done because the hotels’ insurance providers require police statements for incidents.
“What I always do is I have everyone write a written statement and sign and date it,” Jepsen said.
For more:Â http://www.messengernews.net/page/content.detail/id/538926/Hotel-rules-protect-both-operator-and-guest.html?nav=5010
incident humiliated him and exacerbated his PTSD…(he) said he tried to reason with the employee invoking the Americans with Disabilities Act (ADA), which permits service animals in public spots…(the plaintiff), who won an undisclosed settlement in 2011 after suing a McDonald’s in Times Square over a similar experience, said he left the KFC rather than continue the argument…”
