Tag Archives: Guest Safety

by | November 7, 2014 · 8:50 am

Hospitality Industry Insurance Update: “AH&LA, 80+ Hotel Organizations Call On House Leadership To Pass TRIA Now”

TRIA is intended to provide stability to the economy and assure investors and developers,ahla-80-hotel-organizations-call-on-house-leadership-to-pass-tria-now as they plan long-term projects, that insurance will be available to adequately protect their properties against the financial risk of a terrorist attack. However, a short-term extension creates uncertainty as to whether TRIA will still exist as these projects move forward.

Washington, D.C. — In the wake of the midterm elections, the American Hotel & Lodging Association (AH&LA), along with more than 80 other hotel industry groups including hotel brands, management companies, real estate investment trusts (REITs), owners and state hotel associations, called on the House of Representatives to get back to work and pass the Terrorism Risk Insurance Act (TRIA) in a letter sent to House leadership.

AH&LA urged lawmakers to focus on the immediate priorities, including passage of this vital piece of legislation, which is critical to protect job and economic growth within the hotel industry and across the broader economy. More than 80 groups joined AH&LA in signing the letter, which was sent to every member of the House of Representatives in addition to House leadership.

For more: http://bit.ly/10ym9JI

 

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by | November 4, 2014 · 8:47 am

Hospitality Industry Health Update: “Maintaining a Healthy Workforce, Workplace Keys to Hotels’ Ebola Response”

So far, it appears that the Ebola outbreak is not holding back companies’ road warriors. According to a poll of corporate travel managers released by the Global Business Travel Association Foundation,Ebola-620x330 nearly 80 percent of the managers said international business travel has either not been impacted at all or has not been impacted much during the past month. Likewise, more than 90 percent of managers said that domestic business travel has either not been impacted at all or has not been impacted much during the past month.

Travelers aren’t immune to the fear of Ebola generated by top headlines, so even though the dangers of a serious outbreak in the United States remain extraordinarily low, hotels must be prepared to respond to guests’ and employees’ concerns. And with flu season upon us, they should be ready to take responsible action no matter what the serious health care scenario.

“The health, safety, and security of our guests and team members is paramount,” stated Katherine Lugar, president and CEO of the American Hotel and Lodging Association (AH&LA) in a press release. “In these kinds of rapidly evolving situations, it is imperative that we stay informed, dispel fact from fiction, and follow official guidelines.”

For more: http://bit.ly/1x3lCeB

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by | October 22, 2014 · 8:37 am

Hospitality Industry Risk Update: “Liberty Mutual: Retail and Hospitality Institute II”

“Best practices for mitigating risk and reducing losses for guest and employee injuries and incidents in the retail, hospitality, restaurant, gaming and entertainment industries.”

Liberty

At the conclusion of this institute, you will be able to:

• Explain what drives best-in-class performance in safety and risk
management
• Implement best practices for achieving safety and
operational excellence
• Apply resources and take advantage of networking opportunities that
can lead to stronger risk mitigation practices and related expense control

For more information contact Liberty Mutual at LPED@libertymutual.com with questions.

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by | October 20, 2014 · 11:16 am

Hospitality Industry Legal Update: “Justices Will Decide Privacy Case on Hotel Records” (VIDEO)

“Los Angeles has said the ordinance makes prostitutes and drug dealers less likely to use hotels if they know that the facilities must collect information about guests and make them available to police on a moment’s noticegavel (1)…In dissent, Judge Richard Clifton said that courts previously have ruled that hotel guests have no expectation of privacy in records of their names and room numbers. “A guest’s information is even less personal to the hotel than it is to the guest,” Clifton said.”

The Supreme Court agreed Monday to referee a dispute over police access to hotels’ guest information without first getting a search warrant.

The justices said they will hear an appeal by the city of Los Angeles of a lower court ruling that struck down an ordinance that requires hotel operators to open their guest registries at the demand of police.

The federal appeals court in San Francisco divided 7-4 in ruling that the ordinance violates the privacy rights of the hotels, but not their guests.

For more: http://bit.ly/1zi8CGd

And for more information on how to best handle police requests for information, check out Petra’s own Director of Risk Management, Todd Seiders, in this P3 Risk Management Update “How to Handle Police and Law Enforcement Request for Hotel Guest Information”.

[vimeo https://vimeo.com/109469870 w=500&h=281]

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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by | October 17, 2014 · 8:30 am

Hospitality Industry Health Update: “Official Recommendations of the P3 Team Regarding Ebola”

Petra’s Director of Risk Management, Todd Seiders, has put together his best recommendations regarding the Ebola virus. Please click the image below to view the list at it’s full resolution and be able to save the image for personal use or to pass along to anyone you may know in the hospitality industry!


P3 Ebola Sheet

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Filed under Guest Issues, Health, Hotel Industry, Management And Ownership

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by | October 13, 2014 · 11:17 am

Hospitality Industry Risk Update: “Denver Police Warn Hotel Guests About Scammer Claiming to be Front Desk Employee”

The person called the guest, claimed to be working the front desk of the hotel,downtown denver then convinced the guest to release their credit card information, police said. Later, the guest became suspicious and called the front desk and realized they had been scammed.

A scam artist claiming to be a hotel employee in downtown Denver tricked a guest into giving out their credit card number and security pin.

The same scam was attempted on four other guests on the same night, according to the Denver Police Department. Investigators did not say which hotel the scammer targeted.

For more: http://bit.ly/1D7hU6v

And for more information on how to best handle hotel hoaxes and scams, check out Petra’s own Director of Risk Management, Todd Seiders, in this P3 Risk Management Update “Hoaxes and Scams”.

[vimeo https://vimeo.com/108805070 w=500&h=281]

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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by | October 10, 2014 · 9:25 am

Hospitality Industry Risk Update: “Liberty Mutual: Retail and Hospitality Institute II”

“Best practices for mitigating risk and reducing losses for guest and employee injuries and incidents in the retail, hospitality, restaurant, gaming and entertainment industries.”

Liberty

At the conclusion of this institute, you will be able to:

• Explain what drives best-in-class performance in safety and risk
management
• Implement best practices for achieving safety and
operational excellence
• Apply resources and take advantage of networking opportunities that
can lead to stronger risk mitigation practices and related expense control

For more information contact Liberty Mutual at LPED@libertymutual.com with questions.

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by | October 9, 2014 · 9:04 am

Hospitality Industry Legal Update: “W Hotel Chain Friendly to Prostitutes, New Jersey Couple’s Legal Filing Claims”

Anna Burgese says she was attacked early last year in the lobby of a South Beach W Hotel by drunken hookers80629236 who mistakenly believed she was competition. She and her husband say they hired undercover agents to visit W Hotels all over the country, according to Philadelphia Daily News, and found prostitution runs rampant.

The W Hotel chain openly allows prostitution in their facilities, a New Jersey couple claims in a recent legal filing obtained by the Philadelphia Daily News.

Anna Burgese of Medford, N.J., says she was attacked early last year in the lobby of a South Beach W Hotel by drunken hookers who mistakenly believed she was competition. The attack was captured on surveillance video.

As a result, Anna Burgese and husband Joseph say they hired undercover agents to visit W Hotels all over the country, according to the newspaper.

The legal filing claims that they found that prostitution runs rampant in the hotels and even found that a sex worker at one W Hotel “used the concierge desk to charge her cellphones and store her purse.”

For more: http://nydn.us/1w27joR

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by | October 8, 2014 · 9:22 am

Hospitality Industry Management Update: “How Much Guest Data Do You Have a Right to Use?”

Pillsbury does his best to makes sure the question of data ownership is ambiguous in his contracts, Bosworth says.big data “It’s left as a, ‘Let’s leave it so that the contract is unclear on this point.’” That’s not a bad way to go. “There’s a strong motivation for the parties to play nice together,” Bennett says. “Because if a big fight breaks out over who owns the data, the answer is going to come down to, ‘None of you own this data. This is the data of the individual.’”

Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide actionable intel to hoteliers that can boost room rates and drive more business to loyalty programs and marketing campaigns. And there are plenty of tech outfits stepping up to lend their expertise to hotels. “We have 18 companies now that we’ve invested in through Thayer Ventures, our venture capital arm, all in the hospitality travel technology space,” says Lee Pillsbury, co-chairman and chief executive officer of Thayer Lodging Group. “One is able to analyze the number of airline passengers overnighting in New York City in any date in the future.” If there’s a huge snowstorm coming to New York, Pillsbury says, the company will take into account the weather forecast and the 600 flights that will be canceled and determine the number of people who will now be staying overnight in Las Vegas as a result.

For more: http://bit.ly/1rX5JUQ

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by | October 7, 2014 · 9:33 am

Hospitality Industry Management Update: “Common Fire Code Violations” (Video)

[vimeo https://vimeo.com/107482118 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Common Fire Code Violations’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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