Tag Archives: Guest Safety
Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)
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Filed under Food Illnesses, Guest Issues, Health, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management
Hospitality Industry Health Update: “CDC Confirms First Case of Ebola in US”
U.S. health officials have been preparing since summer in case an individual traveler arrived here unknowingly infected, telling hospitals what infection-control steps to take to prevent the virus from
spreading in health facilities. People boarding planes in the outbreak zone are checked for fever, but symptoms can begin up to 21 days after exposure. Ebola isn’t contagious until symptoms begin, and it takes close contact with bodily fluids to spread.
The Centers for Disease Control and Prevention (CDC) confirmed on Tuesday that a patient being treated at a Dallas hospital has tested positive for Ebola, the first case diagnosed in the United States.
The patient left Liberia on September 19 and arrived in the United States on September 20, CDC director, Dr. Tom Frieden told reporters at a press conference Tuesday. It’s the first patient to be diagnosed with this particular strain of Ebola outside of Africa.
For more:Â http://fxn.ws/1nLAMVj
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Filed under Guest Issues, Health, Hotel Industry, Management And Ownership, Risk Management
Hospitality Industry Legal Update: “Guest Room Privacy and the Fourth Amendment”
In order to create and follow an eviction policy that promotes compliance with the Fourth Amendment, a hotel should identify behaviors that justify eviction. Â This requires consultation of the law, including any statutes that govern hotel policies.
 The hotel should then train its staff to recognize and respond to behavior that triggers eviction.  A hotel should also provide guests with its eviction policy or communicate in some way the types of behavior that could trigger an eviction.  Finally, in the event of an eviction, the hotel must take steps to communicate to the guest that he or she is being evicted.
Hotels are faced with a delicate balancing act when it comes to maintaining guest privacy.  Hotel staff must comply with police investigations when noncompliance would constitute obstruction of justice.  At the same time, hotel employees must recognize their guests’ Fourth Amendment right to be protected from unreasonable searches and seizures.  If hotel employees comply with an unreasonable search or seizure that results in harm to the guest, the hotel could find itself exposed to civil liability.
Courts have recognized that the Fourth Amendment protection from unreasonable searches and seizures applies to searches and seizures in hotel and motel rooms.  Certain exceptions allow for warrantless searches and seizures, including consent.  In broad terms, the consent exception means that a party’s agreement, actual or implied to a search and/or seizure renders a warrant unnecessary.
For more:Â http://bit.ly/1pompRR
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Filed under Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Privacy, Risk Management
Hospitality Industry Management Update: “Common Fire Code Violations†(Video)
[vimeo https://vimeo.com/107482118Â w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Common Fire Code Violations’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
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Filed under Fire, Hotel Industry, Insurance, Maintenance, Management And Ownership, Risk Management, Training
Hospitality Industry Security Update: “Those ‘Secure’ Websites Aren’t Always Secure, Study Finds”
“InterContinental Hotels Group, for example, last year used Ghostery to discover the source of unauthorized digital vendors that were collecting data on some of the hotel company’s web pages,
which were slowing down the sites’ response times…’Every millisecond of page latency costs thousands of dollars in lost sales,’  said InterContinental Hotels Group Director of Web Delivery Chad Westfall.”
As brands invest in marketing technologies that make it easier to engage with consumers online, their concerns about digital security are growing.
Companies have encrypted web pages that are designed to prevent third parties from accessing customer data entered online. But many of these sites still have marketing technology that isn’t secure and that could expose a brand to potential data breaches, according to new research from privacy tech firm Ghostery.
Ghostery examined 50 encrypted websites in the airline, financial services, insurance, news and retail industries using data collected from its panel of 20 million consumers. According to Ghostery, 96% of the web pages studied that were supposed to be secure had a security blind spot due to the presence of non-secure code.
For more:Â http://on.wsj.com/1mCbsAJ
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Filed under Crime, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft
Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)
[vimeo https://vimeo.com/105983681Â w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
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Filed under Claims, Guest Issues, Health, Hotel Industry, Management And Ownership, Pool And Spa, Risk Management
Hospitality Industry Update: “2014 Trends in Hospitality” (Infographic)
To view at full size, click on the image below!
For more:Â http://bit.ly/1udIk11
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Filed under Hotel Bar, Hotel Industry, Management And Ownership, Social Media, Technology
Hospitality Industry Maintenance Update: “Focusing on Acoustics Can Improve Guests’ Comfort”
Even with thicker walls, pathways through which sound escapes can defeat construction. Unsealed recessed electrical outlets are a common example.
“I know a hotel with walls constructed to STC-60, but they performed at only STC-42 because the outlets weren’t sealed,†Battaglia says. “Yet, the ‘fix’ was simple. Preformed acoustic seals were installed by the maintenance crew between guests. The results were nothing short of remarkable.â€
Your guests’ ears never rest, not even when they’re sleeping. Throughout the night, guests are likely to hear off-and-on HVAC systems, TVs in adjacent rooms, and luggage carts in hallways.
“When humans were still sleeping in caves, we needed to hear twigs snap when predators approached,†explains Jeff Loether, founder of Electro-Media Design, which provides acoustical and audio visual guidance for various hotel flags in the United States and overseas. “When man moved from caves to hotel rooms, he brought his hearing acuity with him.†And while hungry predators are no longer a problem, sounds that go bump in the night are.
For more:Â http://bit.ly/ZpV7UT
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Filed under Guest Issues, Hotel Industry, Maintenance, Management And Ownership
Hospitality Industry Risk Update: “Liberty Mutual: Retail and Hospitality Institute II”
“Best practices for mitigating risk and reducing losses for guest and employee injuries and incidents in the retail, hospitality, restaurant, gaming and entertainment industries.”
At the conclusion of this institute, you will be able to:
• Explain what drives best-in-class performance in safety and risk
management
• Implement best practices for achieving safety and
operational excellence
• Apply resources and take advantage of networking opportunities that
can lead to stronger risk mitigation practices and related expense control
For more information contact Liberty Mutual at LPED@libertymutual.com with questions.
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Filed under Guest Issues, Hotel Industry, Risk Management, Training
Hospitality Industry Conference Update: “15th Annual California Tourism Safety & Security Conference”
Last years conference was a huge success and we could not be more excited to be back! Come see Petra’s own Director of Risk Management, Todd Seiders, along with other members of the Petra P3 team. We hope to see you there!
For more information on our P3 team:Â http://bit.ly/WUWpWi
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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training
