Tag Archives: Hospitality Industry

Hospitality Industry Workplace Injuries: Over 4% Of California State Workers’ Comp Claims Filed For Hospitality Workers With Injuries Including Skin Wounds, Strains, And Other Injuries Leading To Over $1.1 Billion In Benefit Payments

The study detailed data on more than 137,000 claims filed by restaurant workers in California for work-related injuries that occurred from January 2000 through the end of 2008. Researchers said that more than 90 percent of the claims were filed by employees in restaurants and taverns. Workers employed in facilities such as wineries, country clubs and hotels were also included in the sample.

(From a RiskandInsurance.com article)   Total medical and indemnity benefit payments on these claims amounted to just under $1.1 billion. In addition to accounting for 4.1 percent of the state’s workers’ comp benefit payments, restaurant workers filed 6.1 percent of all California job injury claims.

Leading claims. The study found that the number one injury diagnosis for restaurant workers was minor wound/injury to the skin. Researchers said these injuries represented nearly one out of three restaurant claims, but only 4.4 percent of the loss payments because workers were treated quickly and returned to work with no lost time. On the other hand, medical back problems without spinal cord involvement — typically sprains and strains — made up less than one in five restaurant claims but carried a much higher average cost and consumed almost one-third of paid losses in this sector.

Rounding out the top five injury categories were shoulder, arm, knee and lower leg sprains (10.4 percent of the claims and 8.8 percent of paid losses); other injuries, poisonings and toxic effects (8.1 percent of the claims and 9.4 percent of the payments); and ruptured tendons, tendonitis, myositis and bursitis (3.8 percent of the claims and 6 percent of the payments). Researchers found that second- or third-degree burns represented 3.6 percent of the restaurant claims. However, burn injuries accounted for only 1.4 percent of the total dollars paid on restaurant claims (about five times the proportion found for all industries).

http://www.riskandinsurance.com/story.jsp?storyId=398239449

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Restaurant Food Safety: Foodborne Illness Outbreaks Will Force Restaurant Operators To Increase Use Of Disinfectants And Sanitizers

Food safety product demand in the foodservice sector will also be boosted by efforts on the part of restaurant operators to avoid the devastating impact of a foodborne illness outbreak on their image. In particular, such efforts will include the use of more efficient disinfection products, which will fuel demand for disinfectants and sanitizers used in restaurants and other eating and drinking establishments.

(From a PRLog.org article)     US demand for food safety products is forecast to rise 6.6 percent per year to $2.9 billion in 2014. Recent high-profile foodborne illness outbreaks, in addition to large product recalls due to food safety concerns, will continue to fuel demand, as the prevention, identification and traceability of food contaminants will remain key issues for consumers, food industry participants and legislators. Demand for food safety products will also be boosted by the adoption of more stringent food safety regulations. For instance, projected increases in the frequency of food plant inspections will raise demand for diagnostic testing products.

Advances will also be supported by growth in food and beverage production, and expansion in the foodservice industry, as food processing plants and foodservice establishments constitute the largest markets for food safety products. Sales of smart labels and tags will exhibit the fastest gains, driven by the rapid adoption of new smart label technology in food packaging.

http://www.prlog.org/10627949-demand-for-food-safety-products-in-foodservices-industry-available-through-bharatbook.html

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Hospitality Industry Cybercrime: The 10 Riskiest Cities For Cybercrime Include Major Hotel Destinations Such As #1 Seattle, San Francisco And Boston

The 10 Riskiest Cities for Cyber-Crime identified in the The Norton Top 10 Riskiest Online Cities report make up a laundry list of the most famous places in the country.

The top 10 listed are:

  1. Seattle
  2. Boston
  3. Washington, D.C.
  4. San Francisco
  5. Raleigh, N.C.
  6. Atlanta
  7. Minneapolis
  8. Denver
  9. Austin, Texas
  10. Portland, Ore.

(From a GovTech.com article)   Other notable cities in the remaining 40 include Honolulu (11), Las Vegas (13), San Diego (14), New York (24), Los Angeles (30), Houston (32), Phoenix (34) and Chicago (35). Rankings were determined from Symantec data on cyber-crime, third-party data on online behavior and demographic data from Sperling.

These cities have been ranked based on the numbers of malicious attacks received; potential malware infections; spam zombies; bot-infected machines; and places that offer free Wi-Fi, per capita. They were also ranked based on the prevalence of Internet use; computer use, based on consumer expenditures for hardware and software; and risky online activity, like purchasing via the Internet, e-mail and accessing financial information.

Seattle ranked in the top 10 of all categories, which is how it wound up as No.1 riskiest city in the survey.

“When you look at the data, they are way ahead on all these measures, so you’ve got a concentration of heavy usage of technology engaging in the kinds of activities that we know increase your risk of being a victim of cyber-crime,” said Marian Merritt, Norton Internet Safety Advocate.

http://www.govtech.com/gt/articles/750409

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Hotel Industry Cybercrime: Los Angeles Westin Bonaventure Hotel Disloses Credit Card Security Breach At Four Restaurants

According to Westin, its four restaurants – Lake View Bistro, Lobby Court Bar, Bonavista Lounge, L.A. Prime – along with its valet parking operation may have suffered a data security breach between April and December last year.

(From a InfoSecurity-us.com article)  In further proof that the hospitality industry is becoming a prime target for hackers, The Westin Bonaventure Hotel and Suites has admitted a likely data security breach.

According to a statement issued by Westin, compromised data may include names printed on customer credit or debit cards, card numbers, and expiration dates.

“Guests who used or visited the affected businesses during the eight month-period and who used a credit or debit card to pay their bills directly to the restaurants and valet parking might have had such information compromised and are encouraged to review their statements from that time period,” Westin said.

Although the company gave advice on how to place a full alert on a credit file, it did not offer any credit protection services for potential victims in the statement.

According to the 2010 Global Security Report from Trustwave, hospitality companies became the most breached sector in 2009, representing just over a third of all breaches. That said, the majority of these cases stemmed from a single site breach, the company said at the time.

However, hospitality breaches appear to be mounting. Wyndham Hotels and Resorts also suffered a security breach between late October last year and January. It is not clear whether the Wyndham hack was the single site breach reported by Trustwave, but the hospitality firm said that a hacker went through centralized network connections. “The hacker was then able to access and download information from several, but not all, of the WHR hotels and remove payment card information of a small percentage of our WHR customers,” Wyndham Hotels and Resorts said at the time.

Westin said that although customers of its restaurants and valet operation may have been compromised, the hacker did not gain access to customer card data stored in the system that stored credit card information for its hotel guests.

The Westin Bonaventure Hotel and Suites is independently owned by Today’s IV, Inc. and operated by Interstate Hotels & Resorts, Inc. under a license issued by Westin Hotel Management.

http://www.infosecurity-us.com/view/7881/westin-is-latest-hotel-to-be-hit-by-hackers/

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Hotel Pool Safety: Near Drowning Highlights Need For Hospitality Industry To Increase Pool Safety, Including Flotation Suits And Fencing

“…the hotel plans some additional safety measures, including mandatory life jackets on everyone up to 42 inches tall.”

“…One thing the general manager has already done is to introduce a swimsuit guests can buy that has flotation properties incorporated right in the suit, which cannot be taken out.”

Lori and Chad Granger’s family gathering at the Holiday Inn water park in Otsego was supposed to be a time of celebration. Instead, the couple nearly lost their three-year-old daughter after she almost drowned Jan. 16.

Family members’ children were in the pool under the watch of four lifeguards who rotated stations every half hour. Guest Paul Peikert of Rogers says his own children had been disciplined twice while in the water by watchful lifeguards.

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But the day began unraveling for the Grangers when Lori left her daughter under an uncle’s care so she could greet her sister who was just arriving, according to what she wrote on a blog.

The mom continues writing that she had her three-year-old in the kiddie pool and had taken her flotation devices off so the girl could go down a kiddie water slide. Then the uncle was asked to watch her as she played.

However, after just a moment, the uncle became distracted and wandered off, leaving the little girl unattended, according to Lori‘s blog.

In that instant, accounts from family members and the Wright County Sheriff’s deputies state that the three-year-old apparently got out of the kiddie pool and jumped into a 3-foot deep adult pool to play with older cousins.

 http://erstarnews.com/content/view/11539/26/

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Hospitality Industry Conferences: 2010 American Hotel & Lodging Association “Legislative Action Summit” To Be Held March 15-16 In Washington, D.C.

2010 AH&LA Legislative Action Summit
March 15-16, 2010
J.W. Marriott Hotel
Washington, D.C.

Join other AH&LA members from across the country in the U.S. lodging industry’s annual legislative summit. Come to the AH&LA Legislative Action Summit in Washington, D.C., during March 15-16, 2010, and make a difference through coordinated visits to Capitol Hill to share your perspective to lawmakers on key issues affecting your own workplace.

This is your chance to visit your Senators and Representative and let them know your opinion on pending legislation. There is no better opportunity for hoteliers to come make a big difference on the legislation that matter most to you in 2010: economic recovery, hotel taxes, healthcare reform, card check, and travel promotion.

At the 2010 LAS, you will gain insights from lawmakers and top industry executives on how impending legislation will impact your business decisions. LAS’s Industry CEO panel will feature an in-depth discussion on issues from these top industry leaders:

• Jim Abrahamson, President, The Americas, InterContinental Hotels Group
• Steve Joyce, President & CEO, Choice Hotels International
• David Kong, President & CEO, Best Western International Inc.
• Christopher Nassetta, President & CEO, Hilton Worldwide

With the economy, healthcare, and card check legislation on the table during the 2010 election year, Congress needs to hear your point of view.

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