Chavez said housekeepers have been reprimanded for not cleaning rooms fast enough and some have resorted to working through breaks to avoid warnings. 
Still, she said, there are days when she looks at the clock at 2 p.m. and realizes she won’t finish on time. By comparison, before the program started, she could clean up to 20 rooms in a day because some rooms just needed a light touch.
A program that encourages hotel guests to decline housekeeping to conserve water and electricity sounds like a noble idea.
But hotel housekeepers say the program is killing their jobs, their legs and their backs as those workers still employed say they have to work harder because the rooms tend to be dirtier.
Fabiola Rivera, 31, said her managers expect her to clean rooms left unkempt for as many as three days at a pace of 16 rooms per day in an eight-hour shift, the same quota as if the rooms were tidied daily. And she also has to run around delivering fresh towels to guests in the program who cheat a bit.
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Because the DOL considers the hospitality industry as a “fissured” industry, owners, franchisors, franchisees and management companies should be prepared to deal with inquiries, particularly in the areas of tipped employees and the misclassification of employees.
