Tag Archives: Hospitality Risk Solutions

by Ida | March 2, 2015 · 10:25 am

Hospitality Industry Technology Update: “How to Prepare Your Hotel for Smart Payment Systems”

Biometrics (voice recognition, fingerprint or retina scanning) is quickly becoming another methodÂ of user authentication…Actual credit card data is exchanged only within the bank and payment network, not directly tied to the customerâ€™s interaction with the merchant, removing the merchant from handling that data.

By the end of this year, itâ€™s estimated that 70 percent of all credit cards and 40 percent of all debit cards (about 1.1 billion in total) worldwide will be EMV capable. This payment system, also known as chip and pin, adds dynamic data to the transaction stream that renders replay of payment transactions impossible. And since every card contains its own microprocessor chip, EMV (which stands for Europay, MasterCard, and Visa) cards are nearly impossible to counterfeit.

Thereâ€™s no need for the card to leave the customerâ€™s sight, and thereâ€™s no swiping. The credit card number isnâ€™t exposed on a screen. Though not entirely fail-safe, the technology is a global standard and makes transactions hundreds of times more secure. In Europe, which has had EMV for years, reports indicate that card fraud has fallen as much as 60 percent over the last decade, whereas here in the United States, itâ€™s increased about 50 percent over that same time period.

For more:Â http://bit.ly/1B2Dzwd

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Filed under Crime, Hotel Industry, Management And Ownership, Technology

Tagged as Counterfeit, credit card data, Credit Card Fraud, Credit Card Security, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, EMV, Facebook, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Identity Theft, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Lodging Magazine, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Risk Management Update, Security, Technology, Theft

by Ida | February 27, 2015 · 10:14 am

Hospitality Industry Management Update: “Hotel Room Piracy Shows Dramatic Increase”

â€œThereâ€™s no reason anyone should book outside the block, and if you do, we cannot be responsible.Â When we see 30 rooms held with no name, immediately thereâ€™s a red flag. Yes, sometimes organizations do that, as they need the rooms, but a red flag goes up nonetheless,â€ Dominguez added.

Meeting, incentive, convention and exhibition business is under attack by pirates.

To be more specific, event room blocks are increasingly feeling the effects of room block piracy, in which third partiesâ€”sometimes thieves out to steal credit card information and sometimes more legitimate sourcesâ€”effectively funnel attendees away from official host hotels.

The practice results in host hotels having no record of these attendeesâ€™ reservations; attendees themselves thinking they made the booking through a legitimate source, and meeting and event planners often having to pay attrition fees for not fulfilling room-block agreements with host hotels.

Suffering are the attendee, who loses money to the pirate; the hotel, which might have replaced â€œnon-bookingsâ€ with less-valuable business, and the event planner and event itself, which run the risk of ruined reputations.

For more:Â http://bit.ly/18uSCWq

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management

Tagged as Crime, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Room Piracy, Hotel Security, Hotel Staff, hotel workers, Hotels, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, Online Branding, P3, Petra Risk Solutions, Risk, Risk Management, Risk Management Update, Room Blocks, Security

by Ida | February 19, 2015 · 8:40 am

Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

Also of concern to hotels is the Dark Horse Virus, Shortz said. This virus is meant to capture sensitive data business travelers might have on their devices. She said it presents itself as a system update when a user logs onto a hotelâ€™s Wi-Fi network and is prompted to type in their name and room number…Data hacks will continue to happen in the hotel industry, the presenters said. During an interview with Hotel News Now following the session, Garfinkel said itâ€™s not a matter of if a hotel company is hacked, but when.

Lara Shortz surveyed the crowd Tuesday at the Hospitality Law Conference and asked attendees to raise their hands if theyâ€™ve been involved in a data breach.

â€œIf you havenâ€™t raised your hand, you should,â€ Shortz, an attorney at Michelman & Robinson, said during a session titled â€œAnatomy of a hospitality data breach.â€

The session was especially timely given reports that White Lodging was again targeted by data haxkers. In 2014, malware was found in the food-and-beverage outlets of 14 of Â its hotels a year ago.

For more:Â http://bit.ly/1G81ko8

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Filed under Conferences, Crime, Employee Practices, Management And Ownership, Risk Management, Technology, Theft

Tagged as Arrest, Credit Cards, Crime, Cybercrime, Cybersecurity, Data Hack, Data Recovery, Data Security, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Law Conference, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Data Breach, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Security Breach, Security Data Breach, Surveillance, Technology, Training

by Ida | February 13, 2015 · 11:50 am

Hospitality Industry Technology Update: “How Technology is Changing the Hotel Concierge”

Marriott Internationalâ€™s Renaissance Hotels has adopted a hybrid approach that combines technology and personal service: a global hospitality program called â€œNavigatorâ€ that provides guests with resources allowing them to be â€œin the knowâ€ and to discover a destinationâ€™s hidden gems

The role of the hotel concierge might never disappear entirely, but advancements in technology (and changing attitudes from the guests who use it) are supplanting the need for human contact in many hotels around the world.

â€œThe current role of the concierge is to provide information and services to guests,â€ said Kevin Murphy, chairman of the Hospitality Services Department at Rosen College of Hospitality Management in Orlando, Florida. â€œTheir role will never diminish, but itâ€™s going to be a much more specialized type of service that theyâ€™re providing.â€

According to Les Clefs dâ€™Or, an organization for professional hotel lobby concierges, there are 595 concierges wearing the groupâ€™s crossed gold keys insignia in the United States, a 14% increase since 2009.

For more:Â http://bit.ly/1zBaoMM

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Filed under Employee Practices, Hotel Industry, Management And Ownership, Technology

Tagged as Cybersecurity, Employees, Full Service, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Concierge, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Safety, Hotel Security, Hotel Staff, Hotel Technology, hotel workers, Hotels, Housekeepers, Legal Issues, Legal Risks, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk, Risk Management, Security, Surveillance, Technology

by Ida | February 9, 2015 · 11:02 am

Hospitality Industry Risk Management Update: “U. Michigan Frat Accused Of Causing $50,000 In Damage To Hotel ‘Embarrassed And Ashamed’ Of Behavior” (VIDEO)

“We had a group of a fraternity that was visiting and had an excessive party and did damage on the resort. Food, beer, alcohol, the walls, carpet damage, ceiling broken down and furniture damage,” the Treetops Resorts general manager told local 9 & 10 News. He also said that the students had to be led out of the hotel by police.

The University of Michigan chapter of Sigma Alpha Mu released a statement Wednesday taking responsibility for a reported $50,000 worth of damage to a northern Michigan ski resort.

“We are embarrassed and ashamed of the behavior of a few of our chapter members at Treetops Resort over the weekend of January 17-18,” the fraternity said. “This behavior is inconsistent with the values, policies, and practices of this organization.”

The Sigma Alpha Mu members allegedly caused a reported $50,000 worth of damage.Â Two other UMich fraternities also reportedly caused thousands of dollars worth of damage to another nearby ski resort the same weekend.

For more:Â http://read.bi/1CMh6GM

And for more on how to manage special events, check out the video below from Petra’s own P3 Risk Management Team.

[vimeo https://vimeo.com/119141202 w=500&h=281]

Petra Risk Solutionsâ€™ Director of Risk Management, Todd Seiders, offers a P3 Hospitality Risk Report â€“ â€˜Managing Prom Nights & Grad Partiesâ€™.Â

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions â€“ America â€™s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Crime, Guest Issues, Hotel Industry, Insurance, Management And Ownership, Risk Management, Structural Damage

Tagged as Arrest, Crime, Education, Employees, Fraternity, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Damage, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Marketing, Motels, P3, Petra Risk Solutions, Property Damage, Restaurants, Risk Management, Risk Management Division, Risk Management Update, Security, Sigma Alpha Mu, Surveillance, Training, University of Michigan, Videos

by Ida | February 2, 2015 · 9:22 am

Hospitality Industry Technology Update: “Tech-Savvy Hotels: How Technology Can Differentiate Your Brand”

The key lies within providing a balance between introducing new technology and relying too heavily upon it. Technology that is implemented to make a guestâ€™s stay more convenient and interesting is definitely a worthwhile investment.On the other hand, technology and gadgets that are incorporated just to seem swanky and impressive are just another type of gimmick; in essence creating a hotel with a â€˜technology theme.â€™

Technology often progresses faster than consumers can keep up, and small boutique hotels as well as big chain hotels are plying tech-savvy travelers with all sorts of gadgets and goodies to keep them interested. However, where is the line drawn between defining your hotel brand and just keeping up with a trend?

Does the Technology Add Value to your Guests?

(Not so much in these cases)

Hotels like the Aria Resort & Casino in Las Vegas have used technology to make their rooms more futuristic and, supposedly, more comfortable. When guests enter their room the curtains open, music plays and the climate control switches on. Preferences are even stored for their next visit. Thank goodness, because Iâ€™ve always found flicking the lights on as I come into my room and turning the AC up from low to medium a really arduous task.

Hotel 1000 in Seattle has rooms with built in infrared sensors to detect body heat, therefore the staff can know automatically that guests are in their room and that they shouldnâ€™t disturb them. They also have a â€œvirtual golf clubâ€ which uses advanced technology to analyse your golf swing before you head out into all that pesky fresh air and play on a real golf course instead. No one enjoys doing that.

For more:Â http://bit.ly/1CSBcxA

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Filed under Hotel Industry, Management And Ownership, Technology

Tagged as Credit Cards, Cybercrime, Cybersecurity, Digital Marketing, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, Hotel Technology, hotel workers, Hotels, Housekeepers, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Restaurants, Risk Management, Security, Technology

by Ida | January 23, 2015 · 10:00 am

Hospitality Industry Risk Management Update: “Preventing Credit Card Fraud at Hotels”(VIDEO)

Our P3 Team has created a video to help train your staff on how to recognize the signs of credit card fraud and how to best prevent your property from falling victim. If you have any questions, contact us today!

[vimeo https://vimeo.com/113722566 w=500&h=281]

Petra Risk Solutionsâ€™ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report â€“ â€˜Preventing Credit Card Fraud at Hotelsâ€™.Â

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Theft, Training

Tagged as Arrest, Credit Card Fraud, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Hack, Hotel Industry, Hotel Jobs, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Loss Control, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Technology, Theft, Training, Videos, Vimeo

by Ida | January 12, 2015 · 9:16 am

Hospitality Industry Management Update: “Sometimes Itâ€™s OK to Break the Rules”

Training helps, but the real issue is employee selection and retention. Itâ€™s important to hire people with a deep desire to serve, even if that means breaking the rules once in awhile. On the other side of the coin, GMs and department heads must have the smarts and the empathy to know when to applaud and reward a rule-breaking employee and when to coach a worker who might have stepped over the boundaries of acceptable empowerment

One of my favorite guilty-pleasure movies is â€œThat Thing You Do,â€ a Tom Hanks-directed tale of the rise and fall of a one-hit-wonder singing group in the 1960s. In one scene, the band arrives in Hollywood to appear in a movie, and as they emerge from a cab in front of the since-closed-and-demolished Ambassador Hotel, the doorman greets them.

â€œHi, my name is Lamarr, and this is my hotel,â€ he tells the new guests.

It was a throwaway line in a confection of a movie, but it demonstrates the important principal of empowerment that remains highly relevant in the hotel industry.

For more:Â http://bit.ly/1BUnf1J

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Filed under Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Training

Tagged as Employees, Front Desk Staff, Guest Experience, Guest Issues, Guest Reviews, Guest Safety, Guest Satisfaction, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Guests, Hotel Marketing, Hotel News Now, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Technology, Tom Hanks, Training

by Ida | January 9, 2015 · 8:06 am

Hospitality Industry Risk Management Update: “Front Desk Best Practices”

[vimeo https://vimeo.com/96622404 w=500&h=281]

Petra Risk Solutionsâ€™ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report â€“ â€˜Front Desk Best Practicesâ€™.Â

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Arrest, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, hospitality marketplace, Hospitality Risk Solutions, Hotel Employees, Hotel Front Desk, Hotel Guest, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, independent insurance brokerage, Legal Issues, Legal Risks, Loss Control Manager, Managing Risk, Marco Johnson, Marketing, Motels, P3, Petra, Petra Risk Solutions, Restaurant Employees, Risk Management, Risk Management Division, Risk Management Update, Security, Surveillance, Training, Video

by Ida | December 30, 2014 · 8:27 am

Hospitality Industry Technology Update: “Marriott hotels lobby FCC for right to block outside Wi-Fi”

Most obviously, hotels would have a monopoly over Internet access and could charge guests with exorbitant Wi-Fi fees; much like Marriott did with its $1,000 access rates at the Gaylord Opryland Hotel…Worse yet, hotels and other enterprises could also easily censor access to content deemed undesirable to the business via the Wi-Fi access contract terms. For example, Hilton could block all access to travel booking websites that list hotels with lower rates.

As the battle for Net Neutrality rages on, Federal regulators may soon be ruling in another dispute between consumer access and business control of the Internet.

In a petition to the U.S. Federal Communications Commission made public last week, the American Hospitality & Lodging Association and Marriott International asked the FCC to declare that a hotel operate can deploy equipment that â€œmay result in â€˜interference with or cause interferenceâ€™ to a Part 15 [Wi-Fi] device being used by a guest on the operatorâ€™s property.â€

â€œWi-Fi network operators should be able to manage their networks in order to provide a secure and reliable Wi-Fi service to guests on their premises,â€ Marriott argued.

For more:Â http://bit.ly/1vEjyXZ

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Technology

Tagged as American Hospitality & Lodging Association, Crime, Cybercrime, Cybersecurity, Employees, FCC, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Internet, Hotel Marketing, Hotel Security, Hotels, Internet, Internet Security, Lawsuits, Legal Issues, Legal Risks, Managing Risk, Mobile Hotspot, Mobile Technology, Motels, Net Neutrality, Petra Risk Solutions, Restaurants, Risk Management, Security, Surveillance, Technology, Theft, WiFi

Tag Archives: Hospitality Risk Solutions

Hospitality Industry Technology Update: “How to Prepare Your Hotel for Smart Payment Systems”

Hospitality Industry Management Update: “Hotel Room Piracy Shows Dramatic Increase”

Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

Hospitality Industry Technology Update: “How Technology is Changing the Hotel Concierge”

Hospitality Industry Risk Management Update: “U. Michigan Frat Accused Of Causing $50,000 In Damage To Hotel ‘Embarrassed And Ashamed’ Of Behavior” (VIDEO)

Hospitality Industry Technology Update: “Tech-Savvy Hotels: How Technology Can Differentiate Your Brand”

Hospitality Industry Risk Management Update: “Preventing Credit Card Fraud at Hotels”(VIDEO)

Hospitality Industry Management Update: “Sometimes Itâ€™s OK to Break the Rules”

Hospitality Industry Risk Management Update: “Front Desk Best Practices”

Hospitality Industry Technology Update: “Marriott hotels lobby FCC for right to block outside Wi-Fi”

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