Tag Archives: HospitalityNet

Hospitality Industry Customer Service Update: “The Future of How Travelers Evaluate Hotels”

“…Currently, TrustYou’s Meta-Reviews have a broad reach, with more than 50 million monthly impressions from more than 120 intermediaries, OTAs, Destination Marketing Organizations (DMOs), Convention & Visitors Bureaus (CVBs) and GDSs. As this number grows, more and more travelers are able to make more informed, Image smarter travel decisions in the shortest amount of time…”

Ten years ago, travelers had to base their booking decisions on traditional advertisements and marketing. This was the only available information to go off of when booking. Then, user-generated content came along and changed everything, introducing user-generated content to the travel industry. Travelers could turn to the opinions of their peers to get an inside look at what the hotel was really like.

For more: http://bit.ly/1lYA2Z1

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media, Technology