Tag Archives: Hotel Crime

by | May 21, 2015 · 10:29 am

Hospitality Industry Technology Update: “Best Tips for Creating Fast, Reliable and Secure Wi-Fi Networks”

Wi-Fi is a business driver that enables a comprehensive guest experience. Soon, hotels will leverage the power of Wi-Fi to expand on loyalty programs,Hotel wifi integrate with the in-room TV, and take part in other customer-engagement strategies such as location-based promotions and time-based offers.

Yaroslav Goncharov, CEO of Hotel Wi-Fi Test, has had a front row seat to the rise of Wi-Fi in the hotel industry. “It’s become a key amenity,” he says. “Some studies even claim it is second only to a comfortable bed.” At a time when basically every handheld device features Internet connectivity, guests place immense value on reliable wireless networks. This means that top-notch Wi-Fi services have changed from a nicety to a necessity.

When it comes to best practices, nothing trumps capacity. “While bandwidth growth has always been an issue for hospitality IT departments, the additional demands of Wi-Fi have accelerated the urgency,” says Alexandra Sewell, executive director, emerging markets, Comcast Business. She notes that many hotel guests carry two or three mobile devices, and they expect to be constantly connected when they travel. “And without the proper network capacity, Wi-Fi will be slow and frustrating,” she says. Kirk Hylan, owner of INsite Networks, a San Francisco IT company, says there’s no rule of thumb when it comes to determining how much bandwidth a hotel property needs. “With bandwidth, it’s really a matter of how much your pocket can afford because guests will use it all.”

“Technology is evolving faster than most of us ever imagined,” says Doug Gehret, general manager at Hilton Orlando. “We must be proactive to remain relevant.” Gehret’s hotel recently upgraded to the latest 802.11ac Wi-Fi standard and now touts its high-speed data rates (up to 10 times standard Wi-Fi) as a key selling point in promotion material. With the AC Wi-Fi standard now over a year old, hotels that haven’t upgraded may find themselves falling behind the competition. And a property’s Wi-Fi speed isn’t a secret anymore, as third-party reviewers like Hotel Wi-Fi Test provide free, easily accessible ratings of wireless services that potential guests may use when choosing hotels for their next stay or event.

For more: http://bit.ly/1K5JHXO

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by | February 6, 2015 · 9:03 am

Hospitality Industry Conference Update: “2015 Hospitality Law Conference”

The speakers, panelists, roundtable hosts, and facilitators of the 2015 Hospitality Law Conference represent the full spectrum of key roles in the hospitality industry:hlc2015 Private attorneys, hotel and restaurant corporate counsel, risk managers,finance executives, real estate developers, human resources managers, loss prevention managers, insurance brokers, and hotel and restaurant owners, managers, and operators

Hospitality Insurance and Loss Prevention Summit: The Petra Risk Solutions Hospitality Insurance and Loss Prevention Summit converges insurance, risk, LP, legal and finance to break down the silos of these functional areas. As we do each year, we begin with the top claims that have occurred over the last twelve months and the best practices to prevent them from occurring at your hotel or restaurant. As Worker Compensation Claims are becoming more of a challenge for the industry, we will take a deeper dive into best practices for prevention, claims handling and back to work policies.

For more: http://bit.ly/1zX3RBh

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by | October 13, 2014 · 11:17 am

Hospitality Industry Risk Update: “Denver Police Warn Hotel Guests About Scammer Claiming to be Front Desk Employee”

The person called the guest, claimed to be working the front desk of the hotel,downtown denver then convinced the guest to release their credit card information, police said. Later, the guest became suspicious and called the front desk and realized they had been scammed.

A scam artist claiming to be a hotel employee in downtown Denver tricked a guest into giving out their credit card number and security pin.

The same scam was attempted on four other guests on the same night, according to the Denver Police Department. Investigators did not say which hotel the scammer targeted.

For more: http://bit.ly/1D7hU6v

And for more information on how to best handle hotel hoaxes and scams, check out Petra’s own Director of Risk Management, Todd Seiders, in this P3 Risk Management Update “Hoaxes and Scams”.

[vimeo https://vimeo.com/108805070 w=500&h=281]

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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by | June 5, 2014 · 8:17 am

Hospitality Industry Legal Update: “Grass Valley Hotel Bust Results in 15 Arrests”

“…Through that investigation 15 people were arrested on variety of charges,grass valley including suspicion possession of controlled substances and firearms. Police believe the suspects were using the rooms to take drugs…Police confiscated methamphetamine, drug paraphernalia, firearms and ammunition. A hidden trap door under the carpet in one room led to a storage room…”

Grass Valley police arrested 15 people on various drug and gun charges at a hotel.

The arrests occurred on May 30 after police learned that people were staying at the Holiday Lodge on East Main Street who were not registered. Police suspected they were involved in narcotics.

For more: http://bit.ly/1kNa4mA

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by | September 22, 2013 · 6:20 am

Hospitality Industry Employee Crime: New York Hotel Security Director Arrested For Arson After Setting A Series Of Small Fires In Hallways And Stairwells; “Working Vacation” While Hotel Was Shut Down For Repairs

“…(the suspect) was the director of security — and according to his  wife the fire safety director —- for the Yotel hotel near Times Square (and) Hospitality Industry Employee Crimeset a series of blazes that shut down the building for days, freeing him to get  liquored up on the job in guest rooms, FDNY sources said…(he) would light newspapers to set the rubbish fires late  at night or early in the morning while he was on duty…No one was injured in the  blazes, but the source said the small fires would also temporarily close the bars and  nightclubs inside…the hotel would then be  shut down for repairs, giving him a working vacation…”

City fire marshals arrested Barbosa, of West New York, N.J., on Friday,  charging him with setting five small rubbish blazes in the hallways, stairwells  and emergency exits at the Yotel on 10th Ave. over the past two years.

Before that, he allegedly set three fires at the Soho Grand Hotel on West  Broadway — where he worked as a security guard between 2009 and 2010 — including  one just before 3 a.m. on New Year’s Day that brought revelers’ celebrations to  an early close.

Wearing a dark navy suit and a white dress shirt, Barbosa was ordered held on  $50,000 bail. Manhattan prosecutors asked for $20,000, but the arraignment judge  upped the request.

Read more: http://www.nydailynews.com/new-york/times-square-hotel-security-chief-arrested-setting-arson-fires-sources-article-1.1463370#ixzz2fdA5nlYl

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by | August 20, 2013 · 6:06 am

Hospitality Industry Crime Risks: Florida Hotels Plagued By “Mini Meth Labs” Transported In Suitcases; Thousands To Make Room Safe Again

“…the (hotel) manager said despite the lab being small it had cost thousands to make the room safe again and he felt there was little he could do to stop it happening again…mix of precursor chemicals and substances used in drug production, drug lab Hotel Meth Lab Riskssites have been known to cause explosions, flash burns, fires, toxic fumes, poisonous gases, damage to the environment, injury to members of the community and even death…the equipment used to make the labs was easily sourced from hardware stores and included anything from jars and beakers, to soft drink bottles and plastic tubing…for each lab uncovered, there are about 10 that aren’t…”

MINI drug labs small enough to fit inside suitcases are being set up in high-end, inner-city Gold Coast hotels to feed an illicit substance epidemic.  And Gold Coast hotel managers say they are unable to stop it. Police and even hotel cleaners reveal the city is one of the most popular targets for drug makers, who use hotel bathrooms to “cook” methamphetamines and then take them in limited supplies to popular Coast nightspots.

Statistics obtained by a Gold Coast Bulletin Right to Information request show 32 clandestine drug labs have been busted on the Coast since January 2012, and at least nine were found in units.

Meth Lab Cleanup director Jenny Boymal said they were just the tip of the iceberg.

For more:  http://www.goldcoast.com.au/article/2013/08/20/456662_crime-and-court-news.html

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by | May 30, 2013 · 5:58 am

Hospitality Industry Crime Risks: New York Hotel Rooms Burglarized By Man Who Stole Housekeeping Master Key

“…An investigation found the housekeeping master key had been stolen. Maintenance personnel reported an individual had been seen using a card to enter a room other than his own, and more guests reported thefts and observations of someone entering rooms without authorization…A hotel thefthotel guest on the second floor claimed that when he returned to his room at 7 p.m. he found his suitcases unzipped, marks on a locked briefcase, two watches and other personal items missing, as well as the dresser from the room…”

After allegedly stealing the master key from the Super 8 Hotel on Route 17, a Hillburn, N.Y., man was arrested on charges of burglary, theft, and drug possession, according to Police Chief James Batelli. Frank Hadley, 40, who was a registered guest in a room on the third floor of the hotel from May 14-21, was arrested Monday, May 20, after an investigation by the Mahwah Police Department found he had stolen the master key and broke into hotel rooms.

Another guest, who was also staying on the second floor, reported that he was wakened by a knock at his door followed by the sound of the key card accessing the room. The guest went to grab the door and confronted the perpetuator who “rambled about having problems with satellite reception on the third floor,” Batelli said. The customer didn’t get a good look of the man at his door because of poor lighting, he said.

For more:  http://www.northjersey.com/news/209458021_Alleged_Mahwah_hotel_theif_stole_master_key.html

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by | May 1, 2013 · 6:33 am

Hospitality Industry Privacy Risks: Texas Hotel Employee Arrested For “Attempted Improper Photography And Visual Recording”; Cell Phone Placed In Ceiling Above Guest Room Shower

“…Police say a guest reported hearing an alarm-type sound coming from the bathroom area of her hotel room while she was in the shower…she hotel room privacyfound a small pinhole with a camera lens behind it in the ceiling. After moving the tiles, she discovered the cell phone…Hotel security removed the camera from the ceiling and noted that it was powered on…The room’s electric lock showed that (the defendant) had entered the room the day prior with the key assigned to him….”

A housekeeper at the Hyatt Regency hotel located at 208 Barton Springs is charged with misdemeanor attempted improper photography and visual recording. Blue Moo Too, 30, is charged after his cell phone was found hidden in a ceiling tile above the shower of one of the hotel rooms.

Video on the phone showed a man placing it in the bathroom ceiling and wiping away his footprints from the bathtub. The hotel’s executive housekeeper identified the man as her employee, Too, a housekeeper at the hotel.

Too was booked into Travis County Jail on April 12 with a $25,000 bail. He has since bonded out. Police say they didn’t find evidence of any other victims on his cell phone. His computer is still being looked at. At this time, the former housekeeper is facing up to one year in jail and a fine of no more than $4,000.

For more: http://www.kvue.com/news/Hyatt-hotel-worker-charged-with-improper-photography-203045331.html

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by | April 26, 2013 · 6:13 am

Hospitality Industry Crime Risks: Las Vegas Hotel Guest Rooms Burglarized By Thieves “Walking Down Hallways And Door Pushing”; Victims Held In Bathroom While Personal Items Stolen

“…Thieves can walk down a hallway and just by slightly pushing on a door can determine those rooms that are left unsecured… But Hotel Burglariesjust days after the couple’s stuff was stolen from the Luxor, police arrested two men for a similar crime at Excalibur…This time police paperwork indicated the thieves held the victims in the bathroom and stole their stuff. Hueslkamp think it’s tied to his case and said the hotel should be responsible for what’s stolen…”

Some Las Vegas tourists expect to lose thousands gambling inside the casino, but if they’re not careful they could also get ripped off inside their hotel room. Huelskamp, an Ohio tourist, told Action News his story via Skype. He said that he and his fiance were staying at the Luxor and while they were sleeping a thief walked right into their room. It’s crime police call “door pushing” and it can happen at any hotel.

The couple took a photo of the door they thought closed behind them. There is no dead bolt and after a long road-trip to Las Vegas they went to bed thinking they were safe. “We went to bed, we know at 1:26 a.m. because we watched a movie on the iPad that was later stolen,” Huelskamp said. “It was no further than six inches away from my beautiful wife’s head.”
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Police don’t know how often door pushing happens because they get hundreds of reports of burglaries every day. After this happened and even in travels today I am still a little weary about staying in a hotel no matter where we are,” he said.
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The Luxor sent Action News a statement that reads “We are sorry for the Hueslkamp’s unfortunate experience. Our resorts have extensive security and surveillance systems in place but there is no substitute for being alert. Even on vacation, guests should always remain aware of their surroundings and ensure their hotel room doors are securely closed and locked at all times.”
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by | February 15, 2013 · 6:46 am

Hospitality Industry Theft Risks: Hawaii Hotel Employee Arrested For Stealing $11,000 Worth Of Jewelry And Goods From Luggage In Storage Room

“…a review of video surveillance of the storage room revealed that Bueno allegedly entered into the storage room through the service elevator, picked up and concealed the bags within his work cart and exited the hotel securitystorage room…a few minutes later shows (him) allegedly reentering the storage room and placing the bags back on a bellman cart, then exiting again through the service elevator…”

An employee from a hotel in Wailea was arrested on Monday on suspicion of theft after a couple visiting from Maryville, MI, reported more than $11,000 in jewelry and other goods missing from their bags after check-in, police said. Maui police arrested resort houseman, John Bueno for alleged second degree theft in connection with the incident.

According to police reports, the couple arrived at the hotel at around 1:20 p.m. on Monday Feb. 11, checked their bags with a bellman, and proceeded to the pool area to wait until their room was ready.

A few minutes later, police say the female visitor returned to the bell desk and inquired about one of the bags to retrieve an item from within. A check of the storage room found all of their bags missing, and a search of the area by security personnel and hotel managers turned up with negative results.

A few minutes later, another check of the storage room revealed that the bags were returned; however, upon checking each bag, it was learned that various pieces of jewelry and a camera totaling $ 11,100 were missing, said Maui Police Lt. Wayne Ibarra.

Bueno was placed under arrest later that afternoon, and posted bail, which was set at $1,000. He is scheduled to appear in court at 10:30 a.m. on March 14, 2013.

For more:  http://mauinow.com/2013/02/14/wailea-hotel-worker-arrested-in-theft-case/

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