Tag Archives: Hotel Employees

by | June 12, 2014 · 8:24 am

Hospitality Industry Risk Update: “Hospitality’s Fight Against Human Trafficking”

“…While the $32-billion human trafficking industry is on the rise, now the hospitality industry must take steps.gavel (1) With leaders like Nelson, the hospitality industry is just starting to push back, which means traffickers are going to hit obstacles never seen before. We cannot just rely on the strength of victims and the federal government to fight alone. All of us have a responsibility to stop the epidemic in our country…”

The hospitality businesses, especially hotels and restaurants, have become a harbor for human trafficking in the United States. Human trafficking comes in two forms: commercial sex trafficking and forced labor trafficking. Victims can be domestic or international. Whether it is commercial sex trafficking victims being moved through motels, or subcontracted foreign labor utilized in restaurants or hotels, traffickers have identified the hospitality industry as a vehicle for modern-day slavery.

For more: http://bit.ly/1hMzfem

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Filed under Crime, Hotel Industry, Management And Ownership, Risk Management

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by | June 10, 2014 · 8:30 am

Hospitality Industry Safety Update: “Hyper-Vigilance Helps to Keep Guests Safe”

“…If an incident does occur, whether it’s an act of violence or a minor theft,safety responsibility rests with lodging management to respond immediately, Chartier says. That may mean correcting the physical surroundings, barricading an area, having appropriate security personnel respond, or calling the authorities. Situations will be further complicated once an incident spreads via social media or a news crew shows up…”

The autopsy photos still haunt Norm Bates, Esq. “She was stabbed 96 times,” says Bates, president of Liability Consultants Inc., in Bolton, Mass. “I’ve done hundreds of murder cases, but this was the worst one I’ve ever seen.”

Roughly a year prior to the October 2007 murder of 21-year-old Layla Banks, the former Stamford Sheraton Hotel in Connecticut had cut the property’s security staff of 10 to one as a cost-saving measure, says Bates, who served as a security and liability expert for the Banks family in the case against the hotel. The security office became a storeroom, and the director of engineering doubled as the director of security, a position that he was “incompetent” to serve.

For more: http://bit.ly/1ki7zc2

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Filed under Hotel Industry, Management And Ownership, Risk Management, Technology, Training

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by | June 6, 2014 · 9:00 am

Hospitality Industry Management Update: “Union Fight Divides Workforce at DoubleTree”

“…Organizers have been walking picket lines with workers and visiting employees at their homes,Double Tree and guests have been approached by union supporters in the lobby and have had fliers slipped under their doors. Over one weekend in early May, a push to get groups to cancel room reservations accounted for more than $30,000 in lost business, according to workers who reject calls for a union…”

An effort to organize employees at Hilton’s DoubleTree Suites has turned the hotel near the Charles River into a workplace that is sharply divided. On one side are housekeepers and other staff members fighting for more affordable health care and a collective voice. Resisting their efforts are administrative workers, restaurant servers, and others who don’t want to lose benefits offered by Hilton, which they say is a generous employer.

Both groups say they are in the majority.

For more: http://bit.ly/Sgavz6

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Filed under Employee Benefits, Hotel Industry, Management And Ownership

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by | June 3, 2014 · 8:42 am

Hospitality Industry Scam Alert: “CH&LA Email Scam Alert”

CH&LA Alert

 

Hello Petra Friends

A new e-mail “scam” has developed across California, with some of our hotels in Kansas and Michigan also receiving the email.

California Hotels may NOT refuse to rent minors rooms based on their age only.  Refusing to rent to minors may be legal and appropriate in other States than California, so check with your local hotel Hotel & Lodging Association for more details.

Please click the image above to read the full alert as well as download a printable copy. 

Any questions? Call Petra Risk Solutions at (800) 466-8961

 

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Filed under Guest Issues, Hotel Industry, Liability, Management And Ownership, Risk Management

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by | · 7:54 am

P3 Hospitality Industry Risk Report: “Front Desk Best Practices” Presented by Loss Control Manager Marco Johnson of Petra Risk Solutions (VIDEO)

[vimeo https://vimeo.com/96622404 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Front Desk Best Practices’. 

P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

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by | May 29, 2014 · 9:25 am

Hospitality Industry Technology Update: “Hotels Dazzle Guests With High-Tech Amenities”

“…Hotels should exercise caution before taking random leaps into the world of modern gadgetry.Image The first consideration must be the customer. Some people may find apps that know what movie they’re watching, where they’re going or whether they’re sleeping to be creepy. Other guests might not like the sight of a lobby full of high-tech devices…”

At Hotel 1000 in downtown Seattle, guests who want to sleep late don’t have to hang a “Do Not Disturb” sign on their doorknobs. Each of the hotel’s rooms contains an infrared sensor that detects body heat and displays the results to the housekeeping staff on a door panel (unless the guest doesn’t want it to). If the sensor shows someone is in the room, the cleaners skip it and move on.

For more: http://onforb.es/ShWu45

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by | May 22, 2014 · 8:12 am

Hospitality Industry Legal Update: “Lincoln City Hotel Sues for Defamation After Anonymous Person Posts Scathing TripAdvisor Review”

“…In March, the Oregon Court of Appeals for the first time took up the issue of whether Oregon business owners can sue people who post scathing reviews on Yelp, Angie’s List, Facebook or elsewhere.Image In its March ruling, the appeals court said the owners of an outdoor wedding venue could sue a wedding guest who posted a Google Review that included the statement that attending the event was ‘The worst experience of my life!’..”

Less than a month after an anonymous TripAdvisor.com user posted a very unflattering review of a Lincoln City hotel, the hotel has filed a $74,500 defamation lawsuit in an attempt to stop the reviewer from posting again and driving away business.

For more: http://bit.ly/Ty1L8Z

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by | May 12, 2014 · 8:21 am

Hospitality Industry Technology Update: “Living Green at OTO Development’s Newest Georgetown Area Hotel in Downtown Washington D.C.”

“…Forward-thinking in its design and construction, the hotel is seeking LEED Silver certification. Upon opening, the Hilton Garden Inn will begin participating in the LightStay program, Imagea Hilton Worldwide initiative to save energy by continuous measurement and reduction of electric, gas and water consumption…” 

Opening late May, the Hilton Garden Inn Washington DC/Georgetown Area brings environmentally friendly accommodations to Washington, D.C.’s high-end Georgetown neighborhood. Perfect for the savviest business and leisure travelers alike, the hotel gracefully blends modern technology, plush furnishing and a desirable location while keeping green.

Managed by the experienced hospitality company OTO Development, the Hilton Garden Inn is dedicated to providing guests a fantastic Washington, D.C. experience while staying environmentally conscious.

For more: http://bit.ly/1jSvRxe

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by | May 7, 2014 · 9:11 am

Hospitality Industry Customer Service Update: “The Future of How Travelers Evaluate Hotels”

“…Currently, TrustYou’s Meta-Reviews have a broad reach, with more than 50 million monthly impressions from more than 120 intermediaries, OTAs, Destination Marketing Organizations (DMOs), Convention & Visitors Bureaus (CVBs) and GDSs. As this number grows, more and more travelers are able to make more informed, Image smarter travel decisions in the shortest amount of time…”

Ten years ago, travelers had to base their booking decisions on traditional advertisements and marketing. This was the only available information to go off of when booking. Then, user-generated content came along and changed everything, introducing user-generated content to the travel industry. Travelers could turn to the opinions of their peers to get an inside look at what the hotel was really like.

For more: http://bit.ly/1lYA2Z1

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by | May 6, 2014 · 8:54 am

Hospitality Industry Guest Services Update: “Empowering Employees to Improve Guest Services”

“…By providing employees with the right tools, hotels can meet these needs while gaining customer loyalty. ‘By empowering employees with the right productivity and collaborative tools and using technology to collect, Image access and optimise data about individuals, hotels can not only strengthen their business model, but also provide an enhanced guest experience,’ concludes Jones…”

From the moment a guest enquires about a hotel, to the moment they leave the property, staff strive to offer patrons a seamless experience that differentiates their brand and fosters loyalty. In the past, this experience arose from the hotel’s ability to provide efficient and personalised interactions between guests and its staff.

But in today’s world, where mobile and online applications are increasingly replacing traditional face-to-face interactions, is it really possible for hospitality organisations to deliver a compelling personalised service?

For more: http://bit.ly/1uvktvU

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