Tag Archives: Hotel Employees

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Hospitality Industry Technology Update: “The Power of Cloud for Hotels”

“…Early adapters like InterContinental Hotels Group have seen a vast improvement in the operational systems and guest services with cloud systems. The cloud being cost effective, flexible, and easy to integrate, Image with increased data security eliminates chances of owning a capital investment that is outdated. Cloud PMS is now the go-to choice for the intelligent hotelier who wants to stay ahead in the competitive hospitality and travel industry…”

Technology and innovation has stopped taking us by surprise. Every year numerous new innovative solutions and technological concepts enter into the market addressing issues, solving problems, easing operations and keeping the industry vibrant and ever changing.

For more: http://bit.ly/St7jRO

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by | May 5, 2014 · 8:37 am
by | May 1, 2014 · 8:27 am

Hospitality Industry Technology Update: “Hotels Continue to Invest in People and Technology”

“…Given the increasing use (and cost) of third-party resellers and intermediaries, the expanding influence of technology, and the growth of regional shared-services, on-site sales and marketing departments are under scrutiny. Image Like they have in the past, hotel operators will need to adapt to these external and internal influences in order to define the proper role for unit-level sales and marketing personnel…”

The introduction of technology has influenced the duties of on-site hotel sales personnel over the years. The Internet, sophisticated revenue management programs, and social media provide marketing professionals with an array of new tools. Investment in technology is often justified by increases in productivity and reductions in labor costs.

However, at U.S. hotels, investment in technology within the sales and marketing department has led to shifts in marketing strategies, with only slight increases in salaries, wages, and benefits.

For more: http://bit.ly/1n6YEhJ

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Filed under Hotel Industry, Management And Ownership, Technology

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by | April 30, 2014 · 8:38 am

Hospitality Industry Legal Update: “Three Fired Workers Sue Comfort Inn in South Portland”

“…Parker’s lawsuit alleges she was closely scrutinized and was falsely accused of wrongdoing after reporting the harassment. She was fired in February 2011 for violating the hotel’s confidentiality policy. Image The lawsuit alleges she was discriminated against because of her age, which is now 69…”

Three former employees have sued the Comfort Inn in South Portland, alleging they were fired after reporting sexual harassment by a hotel maintenance worker.

The women allege in three separate lawsuits that they faced discrimination and were subsequently fired, all in 2011, after reporting that one of them was repeatedly sexually harassed by the male worker.

For more: http://bit.ly/1koKgyP

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Filed under Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership

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by | April 29, 2014 · 8:40 am

Hospitality Industry Liability Update: ” Hotel Horrors, Avoiding the Silent Killer”

“…The organization issued a statement about the deadly gas saying  in part: proper installation andImage maintenance of fuel-fired equipment including adhering to the manufacturers  product warnings are the best measures to ensure no adverse carbon monoxide exposure occurs…”

South Carolina hotels will become a home away from home for many across the nation this summer. But a nice relaxing vacation and time by the pool could turn deadly.

“It depends how much you breath in,” says Columbia Fire Chief Aubrey Jenkins. Columbia Fire Chief Aubrey Jenkins is talking about Carbon Monoxide. It’s often called the “silent killer.” That’s because you can’t smell the gas or see it.

For more: http://www.wach.com/news/story.aspx?id=1036737#.U1_CNK1dXnw

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Filed under Claims, Guest Issues, Health, Hotel Industry, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management

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by | April 23, 2014 · 8:42 am

Hospitality Industry News Update: “Restaurant And Hospitality News For VARs”

This week the news includes a warning that hackers are using third-parties to gain access to data through vulnerable systems. Also, hotels and other retailers are adopting new mobile technology for check-in. Image And finally, in an interview with Forest Key of Buuteeq, we find out why hotel marketing is flying to the cloud.

Hackers Lurking In Vents And Soda Machines

This article from The New York Times discusses how your clients could be vulnerable to cyberattacks through solutions and devices be tied to a leaky third party, such as online menus, or even heating and cooling providers who now monitor and adjust office temperatures remotely, and vending machine suppliers who can see when their clients are out of Diet Cokes and Cheetos. Vendors are tempting targets for hackers because they tend to run older systems, and once hackers have found a way in, the devices offer them a place to hide in plain sight.

For more: http://www.bsminfo.com/doc/restaurant-and-hospitality-news-for-vars-april-0001

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology

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by | April 22, 2014 · 9:18 am

Hospitality Industry Legal Update: “Hotel Hospitality: How to Stay on the Right Side of the Law”

“…No hotel firm wants to see their guests get hurt or for customer death to occur that they may have contributed to. Tragedies such as these are usually completely avoidable if the hotel Image follows health and safety and hospitality law guidelines for their guests. To keep on the right side of the law make sure you are fully up to date on your legal obligations towards your clients…?

The Hilton chain of hotels and its related businesses are being sued after the death of 27 year old Raul Hernandez Martinez, who was electrocuted after using a swimming pool at the Hilton Houston Westchase Hotel. According to Chron.com, he and his relatives had been using the pool on the evening of August 31st 2013 when the pool lights turned on as it began to get dark.

People began to complain of being shocked by electrical current and a child that was swimming at the deep end began to get into difficulties. On swimming over to him to assist him, Mr. Martinez was shocked and began convulsing.  Although he managed to lift the child out of the water, he was unable to get out. When he was pulled out, he had gone into cardiac arrest. He died six days later in the intensive care unit of the local hospital.

For more: http://hlconverge.com/index.php/component/k2/item/831-hotel-hospitality-how-to-stay-on-the-right-side-of-the-law

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Filed under Guest Issues, Hotel Industry, Insurance, Liability, Management And Ownership, Risk Management

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by | April 21, 2014 · 9:02 am

Hospitality Industry Conference Update” Southern California Hotel and Lodging Conference”

Hospitality Industry Conference Update” Southern California Hotel and Lodging Conference”

We just wanted to remind everyone to come check out Petra’s own Director of Risk Management, Todd Seiders, and Loss Control Manager, Marco Johnson, at the Southern California Hotel and Lodging Conference. We hope to see you there!

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by | April 18, 2014 · 9:10 am

Hospitality Industry Legal Update: “Lawsuits to Recover Unpaid Wages and Damages For 89 Workers at Five Hotels Filed by US Labor Department”

“…Investigators from the division’s Columbus District Office found violations of the FLSA’s minimum wage, overtime and record keeping provisions for 61 workers jointly employed by Darpan Management and Fantastic Cleaning. Fantastic Cleaning, which provided housekeepers, attendants and laundry DOL staff for the hotels owned and operated by Darpan Management, misclassified the housekeepers, who were employees, as independent contractors. These employees were paid by the room and frequently did not earn enough to make the federal minimum wage…”

The U.S. Department of Labor has filed two lawsuits in the federal district court in Columbus against Darpan Management Inc.; five hotels the company owns and manages; and its owners, Darshan Shah, Vibhakar Shah and Prakash Patel.

One of the lawsuits addresses violations of the Fair Labor Standards Act’s minimum wage and overtime provisions for the hotel staff directly working for Darpan Management, and the other addresses similar violations for workers jointly employed by Fantastic Cleaning Ltd., a company that provided hotel staff to Darpan Management. The two lawsuits seek back wages and an equal amount in liquidated damages for 89 workers.

For more: http://www.norwalkreflector.com/article/4378786

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Filed under Claims, Employment Practices Liability, Hotel Employees, Hotel Industry, Labor Issues, Management And Ownership

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by | April 16, 2014 · 9:06 am

Hospitality Industry Insurance Update: “Insurance Recovery for Business Interruption & Slowdown”

“…When claims arise, insurance companies will often look for ways to deny coverage or diminish their exposure to the loss. After charging you premiums based on the entirety of your business operations, these insurance companies should not be so quick to deny coverage to you on the grounds that Image you merely suffered a slowdown or partial interruption. If your insurance company is not fully cooperating, you should engage the services of an insurance recovery attorney who can assist you in getting the insurance company to honor its obligations under the policy…”

What happens when a hotel suffers property damage, whether by natural disaster or man-made accident, and is forced to close some or all of its rooms, amenities or services? It is important to understand how insurance can protect you from the resulting financial loss. In addition to potential recovery for property damage from your property/casualty policy, you may be able to recover lost revenue from your business interruption coverage. If your operations are disrupted, whether completely or partially, the language of your policy will determine if, and for how long, your insurance company will cover such loss.

For more: http://hlconverge.com/index.php/component/k2/item/825-insurance-recovery-for-business-interruption-slowdown

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by | April 14, 2014 · 8:27 am

Hospitality Industry Security Update: “Hotel Security for the Traveler”

“…There are three questions to ask for selecting a secure hotel: Are there electronic door locks? Is there good key control? And is there a fire alarm and water sprinkler system? Image Generally, the only way to find this out is calling the hotel directly. The number one security issue is controlling who has access to a guest’s hotel room…“

The sad truth is that criminals target travelers, especially in and around hotels. The abundance of literature on the topic of hotel security does not seem to have deterred criminals from using hotels as a target of their trade. An informal survey of hotel security staff reveals old patterns of crime repeated and new tricks (or new variations of old tricks) continue as before. There are, however, some practices which can reduce your risk of being the target of crime or other hazards in a hotel.

For more: http://businessdayonline.com/2014/04/hotel-security-for-the-traveler/#.U0v56q1dXnw

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