Tag Archives: Hotel Guest

Hospitality Industry Management Update: “Hotel Housekeepers Say ‘Green’ Program Eliminates Jobs”

Chavez said housekeepers have been reprimanded for not cleaning rooms fast enough and some have resorted to working through breaks to avoid warnings. green-hotelsStill, she said, there are days when she looks at the clock at 2 p.m. and realizes she won’t finish on time. By comparison, before the program started, she could clean up to 20 rooms in a day because some rooms just needed a light touch.

A program that encourages hotel guests to decline housekeeping to conserve water and electricity sounds like a noble idea.

But hotel housekeepers say the program is killing their jobs, their legs and their backs as those workers still employed say they have to work harder because the rooms tend to be dirtier.

Fabiola Rivera, 31, said her managers expect her to clean rooms left unkempt for as many as three days at a pace of 16 rooms per day in an eight-hour shift, the same quota as if the rooms were tidied daily. And she also has to run around delivering fresh towels to guests in the program who cheat a bit.

For more: http://trib.in/1waj7sz

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Filed under Employee Practices, Green Lodging, Hotel Employees, Hotel Industry, Liability, Maintenance, Management And Ownership, Training

Hospitality Industry Risk Management Update: Carbon Monoxide” (VIDEO)

[vimeo https://vimeo.com/114357192 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Carbon Monoxide’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Guest Issues, Health, Hotel Industry, Injuries, Liability, Management And Ownership, Risk Management

Hospitality Industry Technology Update: “Emerging Digital Trends in the Hotel Sector”

One of the most exciting things was Turning OFF and ON the lights and controlling Air-conditioning with the of apps.Tech conference IT departments in major hotels are also looking at TV based motion and voice controls, and presence detectors to allegedly making it easy for the guests, while at the same time – controlling energy.

Hotels are embracing digital in a big way, as they seek to distinguish themselves from the competition by offering compelling reasons to stay with them, over the competition.

One of the emerging trends is taking advantage of the technology in your pocket.  At select Starwood hotel brands around the world, guests will no longer have to fumble for their room key card at the bottom of their bag now that the chain has rolled out keyless technology that opens doors with the swipe of a smartphone. Starwood’s SPG Keyless program is being called a first for the hotel industry and will roll out to 10 hotels around the world in markets like Beijing, Doha, Hong Kong, New York, and Singapore.

For more: http://bit.ly/1zBH5h9

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Filed under Conferences, Hotel Industry, Management And Ownership, Technology

Hospitality Industry Management Update: “Millennials Have Youth, Baby Boomers Have Time and Money”

A recent Preferred Hotel Group survey found boomers want unique interludes for themselves and for multigenerational family groups. Yet, they typically don’t want to sleep in the same room as their children or grandchildren.Boomers-620x330 Seeing this trend, Preferred created a family rate that allows boomers to book two rooms—one for themselves and another for family at a 50 percent discount, says Michelle Woodley, SVP of distribution and revenue management. Promoting this sort of accommodation, distinct from inventory of traditional rooms, drives incremental revenue for the properties.

Hotels are going sleek and techie to woo millennials. But it’s the baby boomers who have the promise to keep brands’ pulses racing throughout a long relationship. Forbes estimates brand-loyal boomers spend a none-too-paltry $157 billion on travel every year. “Millennials are getting the buzz, but boomers are still the most valuable customers,” says Richard Jones, COO of Hospitality Ventures Management Group. “They have time and money, and leisure travel is their most desired activity. Projections show by 2017, 50 percent of the population will be over 50, control 70 percent of U.S. disposable income, and inherit $15 trillion over 20 years. Hotels can be a beneficiary of that.”

For more: http://bit.ly/1CZKV7q

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media, Technology

Hospitality Industry Risk Management Update: “Preventing Credit Card Fraud at Hotels” (VIDEO)

[vimeo https://vimeo.com/113722566 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Preventing Credit Card Fraud at Hotels’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Crime, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Hospitality Industry Technology Update: “Use Mobile Apps to Get Out in Front of the Social Media Curve”

For several years, about half of all local search have been conducted using mobile technology. In the first quarter of 2014, searches on mobile devices surpassed desktop internet searches. mobile-apps-hotelThis suggests that mobile apps are not just a convenience anymore, they are necessary for hotels to remain in business. Customers now expect to find the information for which they search whenever they have to urge to access it

In order for hotels to grow their brand recognition and costumer preference, they need social media to establish a partnership with consumers. This is an ideal opportunity for the hotel industry to increase contact with customers, which aids in brand development based on decisions made according to demand and feedback. While almost all hotels now have websites and at least one social media channel, many have yet to adopt mobile technology. This puts them at risk for being left behind as customers seek lodging sites they can access while on the go. Ensuring that hotel businesses are not only optimized for search engines but also have mobile apps for android and non-android devices is important for brands to remain competitive.

For more: http://bit.ly/1BhklVO

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Filed under Hotel Industry, Management And Ownership, Social Media, Technology

Hospitality Industry Security Update: “The Case For Giving Hotels the Same Health Grades as Restaurants”

Many hotels fail to perform adequate background checks on job applicants before hiring them. In September 2011, a woman staying at a Best Western hotel in Arizona woke up in the middle of the nightWashington Post Security to find a man standing over her bed. She says the man raped her. He was a registered level-3 sex offender, according to news reports, but Best Western had hired him as a night clerk and given him a master key to guest rooms, allowing him unfettered access to turn any of its female guests into his next victims

The difference between a hotel room at $75 a night and $750 a night is the view, the extra shampoo, the cost of the pillows, the fluff of the towels. Price is a measure of comfort and service. What must always be the same — at every price — is your security, your safety and cleanliness. Unfortunately, it’s not. Across the country, hotels are skimping on key safety and security measures, and the consequences range from stolen laptops and Peeping Toms to sexual assaults and robbery at gunpoint. More than 125 property crimes are committed in hotels and motels every day, in addition to more than 21 violent crimes (excluding murders).

For more: http://wapo.st/1vnfYFb

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Filed under Crime, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Legal Update: “Costa Mesa Sued Over Law Limiting Stays at Motels

Under the ordinance, which took effect last month, motel owners must apply for a conditional use permit to allow any new long-term tenants.Costa Mesa Hotel To be granted a permit, the motel must meet requirements such as providing on-site laundry facilities, installing kitchens in every room and having at least 75 rooms.

A recently enacted law that limits how long people can stay at motels in Costa Mesa was illegally designed to target low-income residents, a lawsuit filed against the city alleges.

The Public Law Center, a Santa Ana-based pro bono law firm, sued this week on behalf of a group of residents to block an ordinance adopted last August limiting when motel guests can rent a room for more than 30 days.

For more: http://lat.ms/1FHJlDm

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Management Update: “Avoid Being a Target of Room Block Poachers, Pirates”

The APEX workgroup is focused on educating the market on what meeting planners and suppliers can do to help minimize the impact of these poachers, pirates, and new disruptive companies.Poaching-620x330 Consumer education is another important piece of the puzzle, especially as recent headline-grabbing breaches have made data security top of mind. “It’s important to let people know we cannot control their data if they’re not booking through the official housing agency and the official hotel,” he says.

Room block poaching refers to businesses that actively seek to recruit or divert event attendees away from official room blocks and into other hotel bookings. “This is pervasive,” says Mike Dominguez, senior vice president of corporate sales at MGM Resorts International. “It’s touching everybody now, primarily in the big cities that have larger citywide conventions.”

Dominguez is part of a workgroup formed by the Convention Industry Council’s Accepted Practices Exchange (APEX) that intends to develop awareness and best practices for minimizing the impact of room block poaching.
The practice isn’t new, but technology has made it easier for accessibility to a customer, Dominguez says. Poachers attack public information, such as exhibitor lists on conference websites.

For more: http://bit.ly/1vKaPbs

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Risk Management Update: “Wyndham Hotel Group Partners with Polaris to Help Prevent Human Trafficking”

“The hospitality industry plays a critical role in the fight against modern slavery, since many traffickers exploit their victims in hotels and motels,” said Bradley Myles, chief executive officer of Polaris.  front desk“If we are to truly eradicate human trafficking, it’s absolutely essential that companies like Wyndham take proactive steps to combat this crime at the root while also helping victims rebuild their lives. Polaris applauds Wyndham Hotel Group for integrating a responsible business culture company-wide and for actively taking such a strong stance against human trafficking.”

Wyndham Hotel Group, the world’s largest hotel company with approximately 7,590 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced its continued commitment to preventing human trafficking by partnering with Polaris, a leader in the global fight to eradicate modern slavery and restore freedom to survivors.

As part of the joint effort, Wyndham Hotel Group and Polaris are developing comprehensive training and educational tools for hotel owners and franchisees, property-level staff and employees at its corporate offices and call centers to educate them about all aspects of human trafficking.

For more: http://bit.ly/1r2xZbX

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Training