Tag Archives: Hotel Guest

by | September 4, 2014 · 9:14 am

Hospitality Industry Risk Update: “Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property”

Equipment options run from simple alarms to more complex system-style detection, said Byron Briese, SVP of Rolf Jensen & Associates.Carbon-Monoxide-620x330 The simplest arrangement is single- or multiple-station alarms, which include battery-operated, plug-in, and hardwired with battery backup, or combination smoke alarm/CO, which have become a lot more popular in the last few years.

While carbon monoxide poisoning at hotels is extremely rare, hotel owners and operators should practice regular maintenance and checks on equipment and systems to ensure the highest standards of guest and employee safety. During the AH&LA webinar “Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property” last Thursday, experts discussed new code requirements that impact hotels, as well as tips for installing CO alarms and detectors and implementing a response plan.

For more: http://bit.ly/1waR5ux

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by | September 2, 2014 · 9:51 am

Hospitality Industry Legal Update: “Kari’s Law Pushed After Murder, Failed 911 Call”

“Kari’s Law has received support from nearly 500,000 online signatures and would require that all who dial the three digits 911 would be connected to an emergency dispatcher regardless of the multi-line telephone system (MTLS).hotel-phone Right now, dialing 911 at an office building, school, or hotel MLTS may or may not get the caller they help they are seeking. As Hunt travels the country to speak about Kari’s Law, he takes notice in each hotel room where he stays.”

One of the most well-known and obvious lessons taught to children and remembered through adulthood makes Hank Hunt feel angry, yet guilty.

“We all teach our children to dial 911,” said Hunt about the three digits ingrained in everyone’s head in case of an emergency. But it took tragedy for Hunt to realize those three digits do not always work.

In December of 2013, Hunt’s daughter Kari Dunn was stabbed to death inside a Marshall, Texas hotel room. Her estranged husband is now charged with her murder. Dunn’s 9-year-old daughter was inside the hotel room and dialed 911 four times.

Each time, the call failed.

For more: http://bit.ly/1plHxXt

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by | August 27, 2014 · 9:30 am

Hospitality Industry Technology Update: “The Hotel Booking App That Will Change Everything!”

“Also, unlike most apps, Roomlia has no ties to a user’s credit card information. It passes the credit card data on to the hotel securely,Roomlia which means that the user can handle booking changes directly with his or her hotel of choice, making it much easier on the traveler and the hotel.”

I am an avid hotel-booking-app user. I regularly toggle between Hotel Tonight, Expedia, Travelocity, and Orbitz to hunt for rooms and deals when I travel. Sometimes I use them even when I don’t have travel plans as a way to decide where I want to go. I’m cheap!

I like to search Gogobot to browse by destination. I think Hipmunk offers a stellar user experience. I am not altogether unhappy with the app landscape right now, so I’m not necessarily in the market for a new hotel booking app, but I am always willing to try something new.

For more: http://yhoo.it/1qKUGuJ

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by | August 26, 2014 · 9:46 am

Hospitality Industry Risk Update: “Dunmore Hotel Evacuated”

“Twenty-four people were taken to Geisinger Community Medical Center. By 5 p.m. all but one had been released, according to hospital spokeswoman Westyn Hinchey.dunmore-pennsylvania-hotel-hotels-atrium The last patient was transferred to the Hospital of the University of Pennsylvania for treatment of carbon monoxide exposure, Hinchey said. She said she could not release that person’s name and did not know his/her condition.”

At least one person remained hospitalized Sunday night and a Dunmore hotel is closed today after over 200 guests were evacuated Sunday morning. More than two dozen were taken to area hospitals to be evaluated for possible carbon monoxide inhalation.

Those staying at the Best Western Plus Hotel on Tigue Street with symptoms were removed in buses and ambulances after a carbon monoxide leak “stemming from a furnace” was discovered just before 9 a.m., Dunmore Fire Chief Christopher DeNaples said.

For more: http://bit.ly/XPDbme

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by | August 25, 2014 · 8:47 am

Hospitality Industry Technology Update: “Savioke’s First Robot Begins its Career as a Hotel Bellhop”

“It rolls down the hallway from the lobby, communicates with the elevator wirelessly to know when it can board and then travels the final leg to the guest’s room.robot Botlr calls guests via their room phone to let them know it has arrived. The touchscreen guides the guest through retrieving their item and then asks for a rating out of five stars. If the feedback is good, it does a little dance.”

If you call down to the front desk at the Aloft hotel in Cupertino, Calif., to replace that toothbrush you forgot to bring, a human will not come to your aid. Beginning tonight, a robot named Botlr will take the elevator up to your room and deliver it instead.

Botlr is the first product out of Savioke, a robotics company that received $2 million in seed funding in April to bring helpful robots to the service sector. Just 10 weeks after announcing the funding, Savioke closed a deal with Starwood Hotels to begin testing a robotic bellhop at the Cupertino Aloft. Other hotel locations could follow.

For more: http://bit.ly/1p926fM

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by | August 20, 2014 · 10:01 am

Hospitality Industry Risk Management Update: “Cause of Sickness Linked to Hotel Swimming Pool Remains Unclear”

“An inspector found that the pool’s pH levels were outside the ideal range Monday morning, but it was not clear that the issue was serious enough to sicken someonepool…The incident began about 8 p.m. Sunday when one of the children vomited and the others said they felt sick. They were all treated and released from the hospital by morning, a Children’s Health spokesperson said…”

The cause of a sickness that hospitalized 13 children after they used a hotel swimming pool Sunday night remained unclear Monday.

The pool at Homewood Suites, 4210 Airport Way, remained closed while the incident was investigated, the Denver Department of Environmental Health reported.

For more: http://bit.ly/1z1fcvo

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by | August 19, 2014 · 9:30 am

Hospitality Industry Risk Management Update: “Water Line Bursts, Floods W Hotel”

“…San Diego Fire crews tried to help fix the flooding, but the damage done is more than the firefighters were prepared to handle.Water leak W Hotel Instead, an outside company that specializes in flooding cleanup was called in to deal with it…Guests rooms were not damaged in the flooding, hotel management told NBC 7. There was extensive damage to other areas of the hotel including some flooding into the lobby, they said…”

Guests are avoiding some major flooding after a big water line burst inside the W Hotel Monday night.

Water started leaking from the third floor, through the roof and down onto floors below around 8:15 p.m. inside the hotel at 421 W. B Street.

Joyce Baghtassarian was staying at the W Hotel on her trip to San Diego from Los Angeles. She was heading out the door to go to dinner when she noticed water flowing from the elevators.

For more: http://bit.ly/1rkkTGF

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by | August 18, 2014 · 10:19 am

Hospitality Industry Technology Update: “Don’t be Alarmed by That Robot Delivering a Toothbrush to Your Hotel Room”

“We think this is such a huge opportunity to deliver better service to our customer.Botlr-in-Hallway-lr  The mundane task of running a razor behind the scenes goes away, you’ll see our associates more because they’ll be more front and center than they’ve ever been,” McGuinness said. “This is by no means replacing the human element of hospitality.”

The situation usually plays out like this. You’re unpacking in a hotel room and realize you forgot something. Rather than trek to whatever store might be near, you call the front desk and ask for a razor, toothpaste or whatever you need. The hotel then sends someone up with the delivery.

Except for the Aloft Hotel in Cupertino, Calif, which will begin using an R2D2-esque robot for such trips. Fittingly, Aloft’s parent company, Starwood Hotels, tests the latest technology at the Silicon Valley hotel. Guests can enter their rooms with a smartphone app and bypass the traditional check-in process at the front desk.

For more: http://wapo.st/1o63HNa

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by | August 15, 2014 · 9:37 am

Hospitality Industry Legal Update: “Millbrook Hotel Faces Legionnaires Lawsuit”

“…The Wheat and Renta families, in the area for a local softball tournament, were among at least 14 people who became sick with flu-like symptoms including difficulty breathing, elevated temperature,Legionella-pneumophila body aches, dizziness, headaches, and chills, according to the suit…Legionnaires disease is typically contracted by inhaling or ingesting Legionella bacteria. The bacteria can also cause related illness, such as Pontiac fever, pneumonia, and other serious and sometimes permanent health conditions…”

Montgomery law firm Beasley-Allen has filed a personal injury lawsuit on behalf of two Jefferson County families, who the suit contends contracted Legionnaires disease while staying at the Sleep Inn & Suites in Millbrook.

Clayton Wheat and Tony Renta, along with several members of a girls’ softball team, became ill and several tested positive for Legionnaires disease after a weekend stay at the Sleep Inn & Suites, according to the suit filed by the Beasley Allen Law Firm in the U.S. District Court for the Middle District of Alabama.

For more: http://on.mgmadv.com/1mR4GRC

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by | August 14, 2014 · 8:43 am

Hospitality Industry Management Update: “Someone’s Been Shot at Your Hotel. What Should Management Do Next?”

“…A full evacuation of a hotel property typically isn’t necessary unless there is a roaming shooter,NOLA Shooter he said. Even then, Cahn’s advice to anybody staying at a hotel when a violent outburst occurs is to remain in place until directed otherwise by police. People pouring into the hallways to leave could give a shooter more targets…”

When a gunman holes up in a hotel room with one or more other people, as happened Sunday at the Westin Canal Place in New Orleans where police said a man shot a friend before killing himself, the first task of hotel management, after making sure police are en route, is to usher other guests someplace safe and comfortable, hotel security specialist Mike Cahn said on Monday.

For more: http://bit.ly/1yArFWE

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Filed under Crime, Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

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