Tag Archives: Hotel Guest

by | July 7, 2014 · 9:43 am

Hospitality Industry Legal Update: “Greenwood Village to Take Final Vote on Hotel-Motel Stay Limit”

“…The law would give long-term hotel and motel patrons in Greenwood Village until Nov. 1 to find a new place to live. Greenwood Village City Council meeting they will have first reading on an ordinance amending the Greenwood Village land development code regarding length of stay in hotels and motelsA daily fine of $499 could be levied against the hotel operator, or the occupant, for violations beyond the stay limit…The hotel operator would be responsible for moving out long-term residents on a voluntary basis. But because Colorado law gives tenancy rights to anyone residing at one location for 30 days or more, those who refuse to leave could face eviction.…”

Dozens of families living in Greenwood Village hotels and motels will have to start looking for new homes if the City Council on Monday passes a measure limiting a hotel stay to no more than 30 days.

The city claims the ordinance is needed because hotels, which lack residential zoning, are not equipped to operate as long-term living facilities.

For more: http://dpo.st/1pUIf50  

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by | July 3, 2014 · 9:50 am

Hospitality Industry Technology Update: “The Hotel TV Gets Smarter”

“…Travelers, in general, have grown accustomed to hotel rooms with really bad content and as a result they have grown used to bringing their own devicesHotel TV and bringing their own subscriptions…Access my own content’ is something that growing segments of travelers want, and we know it will continue to get both more pervasive and more elegant from a process standpoint…”

The hotel room TV is now starting to look like your mobile device.

A number of hotel TV manufacturers have developed the capability to let travelers stream content from their devices to the hotel TV. Some are even making it possible for the hotel TV to mirror exactly what is on your smartphone screen.

It’s just one way that manufacturers and content providers are trying to keep the hotel TV relevant at a time when people are used to watching anything they want when they want to on their iPads and smartphones

For more: http://usat.ly/1j0ordJ

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by | July 1, 2014 · 9:27 am

Hospitality Industry Legal Update: “Mahwah Hotel to Pay $110,000 to Settle Sandy Price-Gouging Lawsuit”

“…State law prohibits price increases of more than 10 percent than normal during declared states of emergency. GavelComfort Suites Mahwah allegedly charged more than $100 more than the allowed increase in some cases, according to the state lawsuit…The state filed 27 lawsuits against businesses accused of price gouging after Hurricane Sandy…”

A township hotel will pay $110,000 to settle claims that it gouged prices after Hurricane Sandy, authorities said.

Comfort Suites Mahwah allegedly engaged in 473 instances of illegal price gouging after the storm, a lawsuit filed by the New Jersey Division of Consumer Affairs said.

For more: http://bit.ly/1mFywHt

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by | June 30, 2014 · 9:04 am

Hospitality Industry Legal Update: “Blame Flies Over Drowning Death in Seattle Hotel Pool”

“…The lawsuit claims that Deboch’s body was dragged by suction from a pump to a drain in the middle of the deep end,WA pool where it was held for nearly three hours. The suit claims that the pump’s emergency shut-off, which would have released suction after detecting a blockage, had failed. The suit also claims poor water quality prevented rescue attempts by firefighters…”

The family of a man who drowned a year ago in the swimming pool at the Quality Inn & Suites Seattle Center has filed a wrongful-death suit against the owners of the hotel, claiming poor maintenance made the water unusually murky and contributed to a botched rescue operation by firefighters.

For more: http://bit.ly/V2RT7K

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by | June 27, 2014 · 9:43 am

Hospitality Industry ADA Update: “Best Western Responds to Property That Refused Family With Service Dog”

“…Under the Americans with Disabilities Act,service dogservice animals can accompany people with disabilities in all areas where members of the public are allowed. Staffers are allowed to only ask two questions: Whether the dog is a service animal and what tasks he has been trained to perform…”

Best Western International has responded to its Baton Rouge property that refused the reservation of a North Carolina family traveling with a service dog by temporarily restricting the hotel from accepting reservations.

For more: http://yhoo.it/1yULoDz

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by | June 26, 2014 · 9:09 am

Hospitality Industry Management Update: “Hot-Sheets Bronx Motel Kept Bloody Mattress in Room Years After Customer Died of Overdose on Bed”

“…A room attendant who photographed the soiled mattress in room 230 weeksbronx hotel before the inspection told an arbitrator it had been in use up until April, 2014…The firm also found that hotel management had failed to properly train staff on how to handle sheets and towels contaminated with human waste and other substances…”

Working in this Bronx motel is a bloody hell.

The owners of a hot-sheet motel where union laborers have been protesting wage and benefits cuts failed to replace a bloody mattress two years after a dead man was found on the bed, workers claim.

Owner Ankoor Naik has also ignored two independent reports that found inadequate training and protection for employees at the 94-unit flophouse despite hazardous conditions and bedbug infestations, workers and safety experts attest.

For more: http://nydn.us/1qL4QQD 

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by | June 24, 2014 · 8:35 am

Hospitality Industry Liability Update: “Hotels Don’t Need CO Alarms, New Rules Say”

“…CO is a very real danger, and CO alarms should be in hotel rooms,”CO says Stephen Thom, a University of Maryland professor of emergency medicine and a CO specialist. “CO incidents happen in every major city regularly, and people only pay attention to the need for CO detectors when there is a tragedy…”

New international building and fire codes that will be published this summer may provide hotel guests less protection from deadly carbon monoxide.

The 2015 codes eliminate a 2012 requirement that required a CO alarm in each guest room or a detection system in all common areas, according to Michael O’Brian, a member of an International Code Council committee that recommended the new codes.

For more: http://usat.ly/1jLdVBe

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by | June 23, 2014 · 9:06 am

Hospitality Industry Security Update: “Navigating Concerns and Identifying Solutions”

“…Hotels are held to extraordinarily high standards with regard to safety and security.hotelkeycard.security It is critically important that all hotel staff be trained on appropriate security procedures for all high traffic areas, including the lobby, front desk, baggage storage area, guest entry points, valet, and parking lot and receiving dock areas..”

A single act of crime on your property could diminish your brand.

Business and recreational travelers demand safe and secure hotel accommodations, as well as responsive and friendly customer service. How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service?

Best practices for protecting sensitive business information while making people productive from

As Warren Buffet said, “it takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

With that said, here are nine things to consider when it comes to blending hospitality and security.

For more: http://bit.ly/T3dyv1

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by | June 20, 2014 · 9:30 am

Hospitality Industry Health Update: “Food and Water Quality an Ongoing Challenge for Hotels”

“…While a wide variation of food and water quality practices exists from country to country,water it’s a misconception that safety concerns are limited to poor areas in developing regions. Many germs have no boundaries, so the NSF StaySafer program will play an important role in establishing a universal set of standards that can be used as a benchmark and complement local requirements…”

From the buffet salad bar greens to the ice clinking in drinks served poolside, hotel administrators are finding that protecting guests from food and water illness outbreaks is a continuous challenge.

It’s also a necessary undertaking to demonstrate the hotel’s commitment to its patrons’ well being. Travelers won’t soon forget the awful stomach cramps if they experience a sickness during their stay, and such episodes can cause nearly irreversible damages to a hotel’s reputation.

For more: http://bit.ly/1kVhmFd

For a brief video on some of the steps you can take to help prevent Norovirus outbreak at your hotel, check out the video below:

[vimeo https://vimeo.com/98741016 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Preventing Norovirus at Your Property’. 

P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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by | June 19, 2014 · 9:31 am

Hospitality Industry Technology Update: “Handheld Hospitality to Showcase SmartHuest App at HITEC 2014”

“…With SmartGuest, hotels can provide their guests with up-to-date information on hotel services and activities,handheld hospitality including special offers, room service, and restaurant menu selections.  Management can also send notifications of any kind in real time…SmartGuest also offers the options of sharing information on social media, or one-click-dialing or emailing for reservations.  In addition, quick search and GPS mapping allow guests to find their way in and around the hotel properties with the touch of a finger…”

HandHeld Hospitality, LLC, a leader in mobile hospitality technology, announced today that it will showcase its SmartGuest app at HITEC 2014, the world’s largest hospitality technology show.  SmartGuest is a customizable application that enables hotels to communicate directly with guests and increase revenue.

For more: http://bit.ly/1rbWmzo

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