Tag Archives: Hotel Industry

by | July 1, 2014 · 9:27 am

Hospitality Industry Legal Update: “Mahwah Hotel to Pay $110,000 to Settle Sandy Price-Gouging Lawsuit”

“…State law prohibits price increases of more than 10 percent than normal during declared states of emergency. GavelComfort Suites Mahwah allegedly charged more than $100 more than the allowed increase in some cases, according to the state lawsuit…The state filed 27 lawsuits against businesses accused of price gouging after Hurricane Sandy…”

A township hotel will pay $110,000 to settle claims that it gouged prices after Hurricane Sandy, authorities said.

Comfort Suites Mahwah allegedly engaged in 473 instances of illegal price gouging after the storm, a lawsuit filed by the New Jersey Division of Consumer Affairs said.

For more: http://bit.ly/1mFywHt

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership

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Hospitality Industry Technology Update: “The Power of Cloud for Hotels”

“…Early adapters like InterContinental Hotels Group have seen a vast improvement in the operational systems and guest services with cloud systems. The cloud being cost effective, flexible, and easy to integrate, Image with increased data security eliminates chances of owning a capital investment that is outdated. Cloud PMS is now the go-to choice for the intelligent hotelier who wants to stay ahead in the competitive hospitality and travel industry…”

Technology and innovation has stopped taking us by surprise. Every year numerous new innovative solutions and technological concepts enter into the market addressing issues, solving problems, easing operations and keeping the industry vibrant and ever changing.

For more: http://bit.ly/St7jRO

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by | May 5, 2014 · 8:37 am
by | April 28, 2014 · 8:57 am

Hospitality Industry Technology Update: “Accor Puts Digital Technology at the Heart of the Customer Experience”

“…With the massive deployment of this digital solution Accor is clearly providing an online service that is consistent with new consumer habits. Image Over two billion people currently have a smartphone and 47% of travel searches are made from mobile phones, making them the preferred device for finding, preparing and organizing a trip…”

1,000 Accor hotels worldwide equipped with innovative new digital welcome by end 2014

Accor announces the worldwide implementation of a digital solution that revolutionizes guest welcome in its hotels. The objective is simple: use digital technology to offer customers an unprecedented personalized welcome. Guest welcome is less devoted to administrative formalities, making the hotelier entirely available to greet guests, cater for their individual needs or simply help them save time.

For more: http://www.mynewsdesk.com/sg/accor-hotels/pressreleases/accor-puts-digital-technology-at-the-heart-of-the-customer-experience-988715

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Technology

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by | April 16, 2014 · 9:06 am

Hospitality Industry Insurance Update: “Insurance Recovery for Business Interruption & Slowdown”

“…When claims arise, insurance companies will often look for ways to deny coverage or diminish their exposure to the loss. After charging you premiums based on the entirety of your business operations, these insurance companies should not be so quick to deny coverage to you on the grounds that Image you merely suffered a slowdown or partial interruption. If your insurance company is not fully cooperating, you should engage the services of an insurance recovery attorney who can assist you in getting the insurance company to honor its obligations under the policy…”

What happens when a hotel suffers property damage, whether by natural disaster or man-made accident, and is forced to close some or all of its rooms, amenities or services? It is important to understand how insurance can protect you from the resulting financial loss. In addition to potential recovery for property damage from your property/casualty policy, you may be able to recover lost revenue from your business interruption coverage. If your operations are disrupted, whether completely or partially, the language of your policy will determine if, and for how long, your insurance company will cover such loss.

For more: http://hlconverge.com/index.php/component/k2/item/825-insurance-recovery-for-business-interruption-slowdown

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Hospitality Industry Update: A Look Inside The Hotel Industry”

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by | April 4, 2014 · 8:08 am
by | April 1, 2014 · 8:36 am

Hospitality Industry Management Update: “Non-Refundable Room Rules Leave Some Hot About Hotels”

“…’As non-refundable rooms become more prevalent, and I think they will, hotels will more than likely adopt policies such as offering rebooking opportunities for a fee orImage a 24-hour grace period for canceling a non-refundable booking,’ says Stephen Barth, hospitality law professor at the University of Houston…”

If you think the airline industry doesn’t do anything right, think again.

A few weeks ago, Brian Crummy had to pay for the same night twice at two different hotels.

The reason: His plans changed, and the rate he’d booked was completely non-refundable and non-changeable, even when he waved his diamond elite card at the receptionist.

“They would not budge,” says Crummy, a sales manager from Gilbert, Ariz. “I feel like the hotels bank on me taking the advance-purchase rate to save money, in hopes that my plans change and they can cash in.”

Are airlines any better? Well, kinda.

For more: http://www.usatoday.com/story/travel/hotels/2014/03/31/non-refundable-hotel-room/7127665/

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Filed under Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Training

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