Tag Archives: Hotel Safety

California considering hotel housekeeper regulation

California’s state-run OSHA program has proposed a standard to prevent musculoskeletal injuries among hotel housekeepers. Read on to find out more about the effort and how long it’s been on the drawing board.

California osha housekeeping injury prevention

For years, advocates for hotel housekeepers have been pushing for a regulation to protect these workers, who are exposed to significant risks on the job. In January 2012, the union UNITE HERE filed a petition with the California Occupational Safety and Health Standards Board (OSHSB) requesting the adoption of a standard to address a variety of hazards, including limiting the square footage that can be assigned to a worker during an eight-hour shift.

Read entire article at Safety.BLR

 

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Filed under Employee Practices, Hotel Employees, Hotel Industry, Housekeeping, Injuries, OSHA, Risk Management, Workers' Compensation

How to Prepare for Potential Threats to Security

Daniel Johnson, CHA, serves as a hotel analyst for Travel Channel’s Hotel Impossible and is vice president of operations for Argeo Hospitality. Here, he sits down with LODGING to answer one of the most pressing issues he believes hoteliers face.

hotel security

In light of recent security issues, as a hotel outside the U.S., what should we be considering in our day-to-day operations?

There have been numerous incidents in the U.S. and abroad and, in October, a celebrity had her room intruded upon by individuals dressed as police officers in Paris. Preparedness is not something that comes when there is a news story to scare you into a concern. It has to be an integral part of the operation from day one in an unending and enduring effort to remain vigilant. You have to have a plan. Period. It’s not a suggestion, it’s not a recommendation, it’s a requirement. When it comes to your hotel, devise a plan for the possibilities you face and tailor reactions for your specific operation. First, remember that you can plan but you can’t plan for every eventuality. You can, however, train, train, train. Once your plan is in place, train your staff on it, then train again, then analyze the results, then train again. Having a third party review your plan is never a bad idea.

Second, know your hotel’s exterior like the back of your hand. In order to gain access, individuals have to cross your grounds, parking lot, delivery points, or some other means of entry. What are your strengths and weakness? How is the lighting? Is there anything that needs to be addressed with security or surveillance?

Third, encourage your staff to meet and greet. Every guest, every visitor, every vendor should be greeted with a smile and a question, “May I help you?” These are opportunities to wow your guests that also double as a chance to pay attention to the comings and goings within the building.

 

See complete article from Lodging Magazine

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Filed under Guest Issues, Hotel Employees, Hotel Industry, Hotel Security, Risk Management

High Wind Warning in Southwestern California

PACIFIC STORM SYSTEM TO BRING DAMAGING HIGH WINDS TO SOCAL…

A strong Pacific storm system will move across Southern California today through Saturday. Winds will increase and become very strong towards midday. The strongest winds and biggest potential for damaging wind gusts between 2 PM and Midnight. More info on the storm from Google Alert

Does your hotel have an emergency response plan in place? Does your staff know how to respond to severe weather emergencies? This short video will cover proper steps to prepare your staff on how to respond to these type of emergencies.

Petra, Severe Weather, Hotels, california

 

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Filed under Business Interruption Insurance, Claims, Flood Insurance, Hotel Industry, Hotel Restaurant, Insurance, Liability, Risk Management, Severe Weather

Keeping Your Employees Safe and Productive

Retaining talent is a universal business concern. It is especially important in the leisure and hospitality industry, which has the highest workforce turnover rate among private sector industries, according to the Bureau of Labor Statistics.(1)

When employees become injured or seriously ill as a result of their job it can affect temporary or long-term staffing in the workplace. For reference, the Bureau of Labor Statistics also reports that the hospitality and leisure industry experienced over 90,000 nonfatal occupational injuries and illnesses involving days away from work in 2013 – fully ten percent of all recorded private industry incidents that year.(2)

When employees get injured on the job, not only are they unable to perform their duties, but business operations and employee morale can also be negatively impacted.

Work Injury reporting

An important step hotel managers can take to prevent and control work-related injuries or illnesses is to create a culture of safety in the workplace. This goes beyond taking precautions to prevent injuries from occurring, but also knowing how to respond quickly and appropriately in the event someone gets injured or becomes ill. It involves ensuring that employees receive the appropriate care they need to get well and also having plans in place to facilitate the employee’s transition back to work.

More on the article: http://bit.ly/2jAZqLt

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Filed under Employee Practices, Hotel Employees, Hotel Industry, Human Resources, Uncategorized, Workers' Compensation

Hotel Workers Seek New Safety Measures After Freezer Death

Federal regulators and hotel employees are calling for new safety measures after a worker was found dead inside a walk-in freezer at the Westin Peachtree Plaza in downtown Atlanta.

Investigators believe Carolyn Mangham spent about 13 hours at temperatures below minus 10 Fahrenheit. Her frozen body was found after her husband called the hotel to report her missing.

Devices should be placed inside the large freezers so that anyone trapped or injured inside could send an alarm directly to hotel security or emergency services, union leaders say.

Hotel employees also want to carry “panic buttons” to alert others to emergencies.

freezer trapped alarm

“At the end of the day everyone deserves to go home to their families,” said Wanda Brown, who worked with Mangham at the hotel and is president of the Atlanta chapter of the UNITE HERE union.

“We’ve given our demands to the hotel and we are waiting for a response, but we will not stop asking for these things to be done,” Brown said.

The U.S. Occupational Safety and Health Administration is proposing about $12,500 in penalties for a serious safety violation in the death of Mangham, 61, who also went by Carolyn Robinson.

In a Sept. 23 letter, OSHA recommended that the Atlanta hotel voluntarily develop a system of “notification and ongoing communication” for workers entering the walk-in freezers. The agency also recommends the hotel develop a system to periodically check on employees during their shifts.

“The OSHA report is part of an ongoing process and we are planning to contest their findings and recommendations,” Carrie Bloom, a Starwood spokeswoman, said in a statement Wednesday night.

More on the article: http://nyti.ms/2dT3p0u

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Filed under Hotel Employees, Hotel Industry, Hotel Restaurant, Liability, OSHA, Risk Management

Join Petra Risk Solutions at CH&LA’s S.A.F.E Forum & Expo

Petra CH&LA SAFE

Register today at CH&LA

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Filed under Conferences, Crime, Guest Issues, Hotel Employees, Hotel Industry, Risk Management, Theft, Training

Successful Education Session at CH&LA SoCal Conference

Petra Risk Solutions had a successful education session at CH&LA‘s SoCal Conference. Todd Seiders, CLSD, Director of Risk Management, presented “Today’s Safety & Security Challenges for Hotels”. Over 100 people attended! They walked away educated and with a better understanding on how to handle phone scams, human trafficking situations, renting hotel room to minors, ADA scams, and the recent Erin Andrews/ privacy ruling.  Todd CH&LA NoCal & SoCal conference

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Filed under Claims, Conferences, Crime, Guest Issues, Hotel Employees, Hotel Industry, Hotel Restaurant, Insurance, Risk Management, Theft

Join Petra Risk Solutions at CH&LA’s California Conferences

CHLA Marketing Flyer 040116 FINAL

For more information on the Northern California Hotel & Lodging Conference, click here!

For more information on the Southern California Hotel & Lodging Conference, click here!

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Technology

Legionella: A Growing Problem in the Hospitality Industry

Legionella bacteria were identified in 1976 as the cause of Legionnaires’ disease (a deadly pneumonia) and Pontiac fever. More recently, rates of contamination and infection have been on the rise across the United States and around the world. Not only are there new, unexpected sources of contamination, but also drinking water sources and infrastructure (in addition to premise plumbing) have been implicated in the increased spread of Legionella. In order to avoid expensive, public evacuation and closure, hotel operators are beginning to monitor their facilities for Legionella contamination.

legionella

According to the Centers for Disease Control and Prevention (CDC), Legionella infection has a 5 to 30 percent mortality rate and is responsible for at least 8,000 to 18,000 U.S. hospitalizations each year. The sick and elderly are most vulnerable, but anyone is susceptible. Each week there are new reports of Legionella contamination in hotels, cruise ships, and hospitals that has resulted in closure for remediation. Several high-profile deadly outbreaks have occurred recently, including one around Flint, Mich., (nine deaths) associated with its lead contamination. Twelve deaths from Legionnaires’ contracted at a hotel in the South Bronx last summer prompted New York State to pass a regulation on the monitoring of cooling towers for Legionella. Because contamination is intensifying—The Lancet reported a 219 percent increase in reported cases of infection during 2000-2009—incidents like these, and subsequent regulations like New York’s, are expected to become more common.

Legionella prefers warm, wet environments, but because it can grow in a wide range of temperatures and conditions, it is ubiquitous in both natural and industrial environments. Infection occurs after inhalation, so any process that creates fine water droplets or aerosols (evaporative condensers, showers, spas, pools, decorative water features, or sprinklers) can spread Legionella. More unusual cases of infection have occurred as well. Recently, The New England Journal of Medicine reported strong evidence of person-to-person transmission. Grocery store produce misters in the United States and abroad have caused outbreaks when not cleaned regularly. Particularly surprising was the spread of Legionella through communities in Spain by street paving and cleaning trucks, resulting in 59 cases and 11 deaths. In these cases, identifying, removing, and cleaning the vehicles responsible ended the outbreaks.

In its Hotel Safety and Security Assessment Form, the American Hotel & Lodging Association (AH&LA) recommends that procedures be in place to monitor and mitigate Legionella. It is essential to detect the bacteria early with a rapid, on-site test, allowing prompt, targeted treatment. This will minimize the risk of more extensive contamination leading to closure and undesirable publicity, or worse, infection of employees or guests. However, the Legionella detection methods currently in use fail to meet all of the above criteria. Culturing, the method recommended by ASHRAE Standard 188-2015 for building water systems, is generally accurate and quantitative, but very slow (one to two weeks), and, for multiple reasons, plagued by false negatives. PCR is faster, though not rapid (8-24 hours), not quantitative, and is subject to both false positives and negatives. Both methods are elaborate and expensive, cannot be performed on-site, and require scientific training. Strip tests are simple, but not quantitative, and do not detect all of the deadly species of Legionella.

A new method being adopted by hotel chains and cruise lines, called immunomagnetic separation capture enzyme immunoassay (IMS-CEIA), meets the need for a fast, on-site Legionella test without the disadvantages of the other methods. With minimal training, it can be used by facility employees to monitor water systems and cooling towers, so that when necessary, prompt action can be taken while a subset of samples are sent for confirmation by culture testing.

The continued global expansion of Legionella contamination and outbreaks has heightened the need for preventive monitoring by the hospitality industry. Incorporation of a testing program that can be performed on-site by hotel staff will enable rapid, targeted mitigation.

For more: http://bit.ly/1M0iYSv

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Filed under Claims, Health, Hotel Industry, Management And Ownership, Risk Management

Infographic: How to Detect Bed Bugs

Infographic

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Filed under Bed Bugs, Guest Issues, Hotel Employees, Hotel Industry, Maintenance, Management And Ownership, Risk Management, Technology, Training