Tag Archives: Hotels

Hospitality Industry Property Risks: West Virginia Hotel Fire Destroys 30 Rooms, Killing One Man

“…Witnesses told authorities the fire appeared to start in the top section of the motel’s west wing, but no cause has been determined… The fire destroyed about 30 rooms…”

The West Virginia Fire Marshal’s Office says a Louisiana man has died of burns he suffered during a weekend hotel fire. Media outlets identified the victim as 21-year-old Dustin McCellen.

The marshal’s office didn’t provide his hometown, and the chief investigator on the Wilsonburg blaze didn’t immediately respond to a message Tuesday.

McCellen was an oil and gas industry worker who was staying at the Towne House West Motor Lodge when it caught fire early Sunday morning.

No one else was injured. Many of the rooms were rented by other gas workers who had gone home for the weekend.

For more:  http://www.wowktv.com/story/19511136/la-gas-worker-dies-of-burns-from-wva-motel-fire

Comments Off on Hospitality Industry Property Risks: West Virginia Hotel Fire Destroys 30 Rooms, Killing One Man

Filed under Fire, Guest Issues, Injuries, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Crime Risks: California Hotels Victimized By Armed Robbery Suspects Who Would "Climb Over Front Counter And Steal Cash Drawer"

“…Surveillance video caught a recent hotel robbery…a suspect, with a handgun, climbs over the counter and steals the cash drawer.  In other cases, the crime turns violent…one hotel worker was punched in the face…”

Five suspects are in custody inNorthern California for crimes that may be tied to a string of robberies in theCentral Valley.  Two suspects are adults, three are juveniles.  Jamaul and Justina Baker, one 15-year-old and two 14-year-olds were arrested Wednesday night after allegedly robbing a hotel and convenience store inPlacerCounty.

Most of the victims up and down the state had similar stories.  A trio of masked robbers march into hotels and demand money.  Sometimes they become violent.  Eight hotels in the Central Valley and over a dozen in the state were hit.  Now the crime spree appears to be over.

In less than a week, robbers hit eight hotels and motels in the Central Valley:  Two in Fresno off the 99, then down the freeway to Selma and Kingsburg.  Over to the I-5, places in Coalinga, Firebaugh, Santa Nella and Patterson are robbed.

For more:  http://www.cbs47.tv/news/local/story/Hotel-robbery-suspects-caught/ATAsl2HFE0O57_ClJj62Ag.cspx

Comments Off on Hospitality Industry Crime Risks: California Hotels Victimized By Armed Robbery Suspects Who Would "Climb Over Front Counter And Steal Cash Drawer"

Filed under Crime, Injuries, Labor Issues, Management And Ownership, Risk Management, Theft

Hospitality Industry Crime Risks: Pennsylvania Hotels Victimized By "Con Artist" Who Checked In, Charged Meals To Room And Then Left Without Paying

“…the man who passed as a hapless hotel guest was actually a skilled  con artist who claimed he had been robbed of his wallet to persuade  receptionists to let him have a room…he promised to pay the next day, offering a phony bank  statement as proof that he was good for it…”

Larry Raymond grew accustomed to the high life during his short stays in the  city’s finest hotels, where he dined in restaurants, patronized gift shops and  enjoyed a cup of Starbucks coffee now and then. He ran up hundreds of dollars in tabs — police said he spent more than  $1,500 at the Uptown Marriott — and had it all billed to his room.

But Mr. Raymond never settled up. Mr. Raymond’s lavish run came to an end late Wednesday when police arrested  him in Room 216 of the Cambria Suites in Uptown less than an hour after he  checked in. He told a manager his wallet and credit card had been stolen.

Mr. Raymond, 55, who has no permanent address, spent Thursday in the  Allegheny County Jail. Court records show he was unable to post $50,000  bail.

“He’s a nationwide con artist,” said Detective Jack Mook of the city’s Zone 2  police station, who began investigating Mr. Raymond’s suspicious stay in  Pittsburgh last week when the security director of the Omni William Penn  Downtown told him about a guest who claimed his wallet was stolen and skipped  out on a $753 bill.

Read more: http://www.post-gazette.com/stories/local/neighborhoods-city/police-arrest-man-who-skipped-several-pittsburgh-hotel-bills-651267/#ixzz258KJUWtK

Comments Off on Hospitality Industry Crime Risks: Pennsylvania Hotels Victimized By "Con Artist" Who Checked In, Charged Meals To Room And Then Left Without Paying

Filed under Crime, Guest Issues, Maintenance, Management And Ownership, Theft

Hospitality Industry Health Risks: New York Hotel Evacuated And Guests Taken To Hospital After "Potent Chlorine Fumes" Accidentally Released

“…A lifeguard who was mixing chemicals at an Upper East Side hotel pool accidentally unleashed potent chlorine fumes that forced  a partial evacuation of the building and injured five Wednesday…Four people were taken to New York Hospital and a  firefighter was rushed to Lenox Hill Hospital with chlorine inhalation after the 8 a.m. incident…”

All were in stable condition after the release, which forced hotel staff to  clear the lobby and lower level, according to Bill Pierce, the hotel’s director  of sales. FDNY Deputy Chief Dan Donoghue said the fumes came from the basement where a  lifeguard was mixing chemicals.

“The chemicals were stronger than the lifeguard thought,” Donoghue said.  “There was a reaction and basically we have a heavy odor of chlorine.”

One of the victims was the lifeguard, according to the FDNY official.

Read more: http://www.dnainfo.com/new-york/20120829/upper-east-side/marriott-hotels-pool-chlorine-sickens-four-people-officials-say#ixzz252RncMin

Comments Off on Hospitality Industry Health Risks: New York Hotel Evacuated And Guests Taken To Hospital After "Potent Chlorine Fumes" Accidentally Released

Filed under Guest Issues, Health, Injuries, Liability, Maintenance, Pool And Spa

Hospitality Industry Alcohol Risks: Mississippi Casino Resort And Spa Sued For $75 Million By Family Of Man Who Died After Consuming "Free Drinks"

The suit claims casino workers kept serving free drinks to 30-year-old Bryan Lee Glenn in August 2009, ignoring pleas from the drunken man’s family to stop serving him. 

A lawsuit claims a Mississippi casino served so much alcohol to a man taking powerful prescription painkillers that he died on the floor of his hotel bathroom. The lawsuit against IP Casino Resort and Spa in Biloxi was filed Wednesday in U.S. District Court in Gulfport. It seeks damages of $75 million.

The suit says Glenn died in his hotel room. He’d taken prescribed painkillers including Percocet, morphine and Xanax, as well as antipsychotic medications in the three weeks before his death, the lawsuit says. He was being treated for physical injuries as well as psychosis and hallucinations. Glenn had suffered a traumatic brain injury in a 2004 four-wheeler accident, then suffered back injuries in a 2007 car wreck.

Read more here: http://www.miamiherald.com/2012/07/27/2915715/75m-lawsuit-claims-casino-let.html#storylink=cpy

Comments Off on Hospitality Industry Alcohol Risks: Mississippi Casino Resort And Spa Sued For $75 Million By Family Of Man Who Died After Consuming "Free Drinks"

Filed under Claims, Guest Issues, Health, Insurance, Liability, Management And Ownership, Training

Hospitality Industry Legal Risks: Chicago Hotel And Restaurant Sued For $500,000 In Wrongful Death Lawsuit

“…The 10-count lawsuit, which seeks more than $500,000 in compensation for Duskey’s wrongful death, names Hilton Worldwide, the Palmer House Hilton, Surreal Chicago and Adrenaline Y2K as the party hosts…Megan Duskey fell four floors to her death after she tried to slide down a railing at the Palmer House Hilton…”

The parents of a former Crete woman who fell to her death at a “Haunted Hotel Ball” at the Palmer House Hilton in Chicago in 2010 are suing the hotel and the event hosts. James and Deborah Duskey claim in a lawsuit filed Tuesday in Cook County Circuit Court that the death of their daughter Megan at the Halloween-themed ball was due to the negligence of the hotel and the event companies who hosted the party.

The lawsuit claims the hotel and event hosts allowed people at the ball to “consume unlimited amounts of alcoholic beverages” after they paid for a ticket and failed to provide security to protect the patrons of the ball.

For more:  http://southtownstar.suntimes.com/news/13998052-418/lawsuit-former-crete-womans-fatal-fall-due-to-negligence.html

Comments Off on Hospitality Industry Legal Risks: Chicago Hotel And Restaurant Sued For $500,000 In Wrongful Death Lawsuit

Filed under Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership

Hospitality Industry Safety Risks: Illinois Hotel Sued For Negligence By Man In "Slip And Fall" Accident; Claims Permanent Injuries

“…(hotel  is accused) of negligence for allegedly failing to keep the hotel lobby floor clean and dry. He says he has suffered — and will continue to suffer — physical and mental pain and anguish. Cattani is asking for an undetermined amount of money for medical expenses and lost income in addition to court costs…”

A Collinsville man claims the “carelessness” of owners and managers of a local hotel led him to slip and fall in the lobby. Bobby Cattani filed a lawsuit July 10 in Madison County Circuit Court against Lodging Hospitality Management, doing business as Doubletree Hotel. Hotel owner, Colhot LLC, is also named as a defendant.

Just after 11 p.m. on Aug. 2, 2010, Cattani says he slipped and fell on a “liquid substance that had accumulated on the floor” of the Doubletree Hotel on Eastport Plaza Drive. He says he severely and permanently injured numerous parts of his body along with his nervous system.

For more:  http://www.madisonrecord.com/news/245567-doubletree-hotel-in-collinsville-sued-over-mans-lobby-slip-and-fall

Comments Off on Hospitality Industry Safety Risks: Illinois Hotel Sued For Negligence By Man In "Slip And Fall" Accident; Claims Permanent Injuries

Filed under Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership

Hospitality Industry Security Risks: Electronic Hotel Room Locks Shown To Be Vulnerable To "Hardware Gadgets"

The system’s vulnerability arises, Brocious says, from the fact that every lock’s memory is entirely exposed to whatever device attempts to read it through that port. Though each lock has a cryptographic key that’s required to trigger its “open” mechanism, that string of data is also stored in the lock’s memory, like a spare key hidden under the welcome mat.

At the Black Hat security conference Tuesday evening, a Mozilla software developer and 24-year old security researcher named Cody Brocious plans to present a pair of vulnerabilities he’s discovered in hotel room locks from the manufacturer Onity, whose devices are installed on the doors of between four and five million hotel rooms around the world according to the company’s figures. Using an open-source hardware gadget Brocious built for less than $50, he can insert a plug into that DC port and sometimes, albeit unreliably, open the lock in a matter of seconds. “I plug it in, power it up, and the lock opens,” he says simply.

The ability to access the devices’ memory is just one of the two vulnerabilities Brocious says he found in Onity’s locks. He says the company also uses a weak encryption scheme that allows him to derive the “site code”–a unique numerical key for every facility–from two cards encoded one after another for the same room. By reading the encrypted data off of two cards and testing thousands of potential site codes against both cards until the decoded data displays a predictable interval between the two, he can find the site code and use it to create more card keys with a magnetizing device. But given that he can only create more cards for the same room as the two keys he’s been issued, that security flaw represents a fairly low risk compared with the ability to open any door arbitrarily.

For more:  http://www.forbes.com/sites/andygreenberg/2012/07/23/hacker-will-expose-potential-security-flaw-in-more-than-four-million-hotel-room-keycard-locks/

6 Comments

Filed under Crime, Guest Issues, Liability, Maintenance, Management And Ownership, Technology

Hospitality Industry Legal Risks: California Hotel Sued For Discrimination Under "Unruh Civil Rights Act" For Prohibiting Charitable Event

Alleging that they were the victims of discrimination, Ryan, the grandson of Holocaust survivors, and 17 other individuals later filed suit against Adaya and the hotel under California’s Unruh Civil Rights Act, which says no business establishment may discriminate on the basis of sex, race, color or religion. In addition to Adaya, the suit names Indus Investments Inc., the corporate owner and operator of the hotel.

Ari Ryan and other young leaders of the Friends of the Israel Defense Forces gathered on the afternoon of July 11, 2010, at the Hotel Shangri-La in Santa Monica for a charitable event. Soon after the party got underway around the hotel’s pool, apologetic hotel staff and security guards began telling group members to remove their literature and banners, to get out of the pool and hot tub, and to stop handing out T-shirts, according to Ryan and court documents.

The employees were acting on the orders of hotel owner Tehmina Adaya, according to the statements of witnesses and hotel employees in court documents. Adaya is a Muslim woman of Pakistani descent.

In court documents, Adaya said the July event had not been scheduled with the hotel and that the participants were trespassing on hotel property. Philip E. Black, an attorney for Adaya, declined to comment.

A jury trial is slated to begin Monday in Santa Monica Superior Court. The plaintiffs are seeking more than $1 million in damages.

According to the lawsuit, the charitable event was for the Legacy Program, a branch of the Friends of the Israel Defense Forces that raises funds to send children of fallen Israeli soldiers to summer camp. The party was planned by Platinum Events, a marketing firm that had organized other gatherings at the Shangri-La after the property underwent a $30-million renovation and reopened in mid-2009, the complaint said.

For more:  http://www.latimes.com/news/local/la-me-shangri-la-lawsuit-20120723,0,868164.story

Comments Off on Hospitality Industry Legal Risks: California Hotel Sued For Discrimination Under "Unruh Civil Rights Act" For Prohibiting Charitable Event

Filed under Guest Issues, Legislation, Liability, Management And Ownership, Risk Management

Hospitality Industry Property Risks: Kentucky Hotel's Roof Partially Torn Off By High Winds; Water Damage To Top Three Floors From Sprinkler System

“…the National Weather Service was calling for 60-mile-per-hour winds. The top three floors of the hotel had water damage from the sprinkler system and officials say those guests were relocated…”

A Louisville hotel suffered damage in Thursday’s storm. Heavy winds whipped through the airport at an estimated 44-mile-per-hour winds. At one point, part of the roof on the Crowne Plaza Hotel was blown off.

At least 200 rooms were impacted. Several cars in the parking lot were also damaged.

The Crown Plaza was hosting the National Junior Angus Show and was at 100 percent occupancy.

“We’ve also heard the sprinkler system went off in there and that other things could be ruined other than the top floors, so we were anxious to see, but we were very amazed to see all the debris. Amazed. And that’s typically where we park,” says Donna Guice, a hotel guest from Louisiana.

For more:  http://www.wdrb.com/story/19070473/louisville-hotel-damaged-in-thursdays-storm

Comments Off on Hospitality Industry Property Risks: Kentucky Hotel's Roof Partially Torn Off By High Winds; Water Damage To Top Three Floors From Sprinkler System

Filed under Claims, Insurance, Maintenance, Management And Ownership, Risk Management