Tag Archives: Hotels

Hospitality Industry Guest Injury Risks: Children Seriously Injured In UK Hotel "Jumping Castle" When Wind Gust Sends It Crashing Into A Telephone Pole

“Seventy per cent of all injuries on jumping castles occur from falls, most of these result in fractures… there can also be concussions,”

“…Three children in the UK were seriously injured after a jumping castle they were playing in was lifted off the ground by a wind gust before crashing into a telegraph pole….”

Seven-year-old Koby Dakin, his brother Kyle Dakin, 10, and eight-year-old Imogen Wright were thrown into the air after winds exceeding 60 km/h ripped the castle from its supports during a christening party at the White House Hotel in Whitby, North Yorkshire, at the weekend.

Mr Young’s son Koby was airlifted to hospital suffering a broken leg, two arm fractures, a broken rib, punctured lung and head trauma, while his older brother was treated in hospital for a leg injury.

Imogen Wright was hospitalised with head injuries and a concussion.

For more:  http://news.ninemsn.com.au/world/8255791/children-injured-after-jumping-castle-blows-away

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Filed under Guest Issues, Injuries, Liability, Management And Ownership, Risk Management

Hotel Industry Video Surveillance Issues: San Francisco Hotel Video Tapes Are Central In High Profile Court Case Implicating Police Officers In "Illegal Search And Seizure" Charges (Video)

A San Francisco police officer accused of stealing items from a man’s residential hotel room following a drug arrest has been captured on video in a second incident, appearing to leave a residence at the Julian Hotel with property never booked into evidence.

The video, released Tuesday, May 17, by San Francisco Public Defender Jeff Adachi, comes less than a week after Adachi released surveillance footage documenting a similar incident on Dec. 30 at the Jefferson Hotel.

 [youtube=http://www.youtube.com/watch?v=B0pnz670Nj0&feature=player_embedded]

The new footage stems from a Feb. 25, 2011, illegal search and drug arrest by Mission Station officers Ricardo Guerrero, Reynaldo Vargas, Jacob Fegan, Christopher Servat and Adam Kujath. Guerrero, Vargas and Fegan were also involved in the Jefferson Hotel incident.

In the most recent video, officers can be seen walking into the building empty-handed. However, Guerrero is later seen leaving with property that appears to be consistent with a laptop inside a bag, which was confirmed missing from the room later that day along with a camera. Vargas is carrying a second bag containing unknown items. Neither bag was booked into evidence.

Officers arrested resident Jesus “Jessie” Reyes, 64, for possession for sale of methamphetamine. Prosecutors dropped the charges against Reyes May 4 after Guerrero failed to show up to testify despite a subpoena. Reyes had never before been arrested, said his attorney, Deputy Public Defender Cindy Elias.

For more:  http://sfbayview.com/2011/more-videos-reveal-illegal-searches-theft-brutality-by-sfpd/

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Filed under Crime, Guest Issues, Liability, Risk Management, Technology, Theft

Hospitality Industry Pool And Spa Risks: Family Of Man Who Drowned After Being "Sucked Into Hotel Whirlpool Drain" Sues For "Negligence, Emotional Distress And False Imprisonment"

The family of a man who met a bizarre and tragic end by being sucked into a jacuzzi at a Bahamian resort is suing the hotel for negligence, emotional distress and false imprisonment.

There was no emergency shut off button nearby and other guests tried in vain to save him.

‘No Sandals employees were either trained or willing to provide CPR for the 45 minutes or more that transpired before an ambulance arrived.’

John Van Hoy Jr, 33, died on December 28, 2010 after he was sucked into the drain of the hotel’s whirlpool and drowned while workers allegedly ignored his fiancée’s cries for help. His family are suing the Sandals Royal Bahamian Resort, its American-based marketing firm, and the companies that built or supplied parts for the whirlpool.

According to Courthouse News Service, Mr Van Hoy was ‘in excellent shape, and could bench press over 300 pounds’, but when he dunked his body underwater he got caught in the whirlpool’s suction drain and could not free himself. His fiancée was said to be relaxing nearby when she noticed he did not come up for air.

She screamed for help, then jumped into the pool to try and save him herself after she claims that staff ignored her, but she was unsuccessful. The suit says: ‘Nicole Cleaveland then sought the help of a Royal Bahamian employee who ignored her pleas for help and walked away.’

When he was finally freed, the suit says that it took an ambulance 45 minutes to arrive and there was no one on site to administer CPR on Mr Van Hoy.

He was pronounced dead when he arrived at hospital. According to Miami New Times, the complaint also alleges that after the death, the phone was removed from Miss Cleaveland’s room, and that she was interrogated by hotel staffers who tried to get her to admit that either she or Mr Van Hoy was responsible for his death.

The complaint says: ‘In the final moments of his life, John Van Hoy Jr experienced unimaginable conscious terror and utter foreboding doom – all of which was exacerbated by him knowing that his [fiancée’s] efforts to save him had failed.’

The family are seeking damages for negligence, intentional and negligent infliction of emotional distress, false imprisonment and product liability.

Read more: http://www.dailymail.co.uk/news/article-1387854/Family-man-fatally-sucked-hotel-jacuzzi-sues-resort.html#ixzz1McV9LT36

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Filed under Guest Issues, Health, Injuries, Insurance, Liability, Management And Ownership, Pool And Spa, Risk Management, Training

Hospitality Industry Fire Risks: South Carolina Hotel Completes Major Renovations After "Dry-Storage Area" Fire Breaks Out In Restaurant

“…The Surfside Beach Resort has been undergoing major renovations to the 160-room building since October, when a fire broke out in a dry-storage area in the resort’s restaurant…”

“…The fire caused smoke and structural damage, prompting hotel management to move forward with not only restoration of the smoke-damaged areas, but an entire facelift of the building…structural repair and insurance issues were worked out before proceeding with the makeover…”

Renovations are kicking into full gear at one Surfside Beach hotel, in hopes of re-opening its doors to guests by mid-May. Joel Coker, general manager for the Surfside Beach Resort, said Thursday the bulk of renovations to the hotel only began 24 days ago. He says structural repair and insurance issues were worked out before proceeding with the makeover.

Rooms damaged by the October fire have been completely renovated, while undamaged rooms received upgrades. Improvements to the rooms include new beds and bedding, bathrooms, furniture and carpet.

Coker says he believes guests already have rooms booked starting May 17. “Bike Week is extremely busy now,” Coker mentioned. “Of course, it’s affected us with the decisions in Myrtle Beach a few years back. We could lose $100,000 easy that week – or more.”

The Surfside Beach Resort estimates it lost $1 million in guest revenue as a result of renovation efforts. The resort must undergo a handful of inspections – including building, fire and health – before it is allowed to re-open.

For more:  http://www.wmbfnews.com/story/14583174/hotel-damaged-by-october-eyes-may-re-opening

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Filed under Fire, Insurance, Maintenance, Management And Ownership, Risk Management, Training

Hotel Industry Flood Damage: Hawaiian Hotels Damaged By Tsunami Would Only Be Covered By Flood Insurance And Commercial Policy "Difference In Conditions" Coverage

Typical property insurance policies written in the United States exclude flood and earthquake damages.

A tsunami is a tidal wave often caused by an earthquake; it is a flood and excluded under most policies. Generally, these perils are only covered by endorsement or special policies.

The normal insurance industry approach to uninsurable hazards has been to exclude them totally. This has left the problem with governments to resolve, and has led to a number of national disaster insurance funds or pools, either completely run by the government as in the case of the U.S. Flood insurance scheme,

Those in vulnerable areas should buy flood and excess flood coverage to insure for tsunami events.  It should be noted that automobile, vehicle, life and health insurance provide coverage for these events. Some mobile home policies and marine forms cover these risks as well. Accordingly, these catastrophes are not completely uninsured when they occur in the United States.

For more:  http://www.propertyinsurancecoveragelaw.com/2011/03/articles/insurance/insurance-coverage-for-tsunami-floods-and-earthquakes/

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Filed under Flood Insurance, Insurance, Liability, Maintenance, Risk Management

Hospitality Industry Insurance Risk Management: Las Vegas Hotel Has Insurance Policy That Fails To Name Hotel As “Additional Insured”, Complicating Payment Of A Submitted Claim For Structural Damage

The floor collapsed and dropped almost a foot, resulting in damage to the structures of both the lounge and the hotel.

The Luxor also sought compensation as an “additional insured.” The lease between the casino and developer required the latter to name Luxor as an additional insured on all policies. No doubt the Luxor assumed (that dangerous word!) that this language covered its exposure to loss.

However, the developer’s insurance policy restricted the coverage of an additional insured. Luxor’s entitlement was limited to indemnification for money it paid to people injured by the developer’s acts or omissions. The casino was not entitled to compensation for its own losses…

The casino invoked the Unfair Insurance Claims Practices Statute, a law adopted by numerous state legislatures.

The Luxor Hotel & Casino Hotel contracted with a developer to construct and operate a restaurant called the Cathouse Lounge (nothing is subtle in Vegas) on the mezzanine level. The developer gutted the space, made structural modifications and installed new fixtures and equipment.

One night during Cathouse’s third month in operation, while a large crowd was enjoying good food and fun ambiance, a portion of the structure began to buckle. The floor collapsed and dropped almost a foot, resulting in damage to the structures of both the lounge and the hotel. The lounge was evacuated immediately. Thereafter the county Department of Building Services ordered Luxor to close both the Cathouse and damaged portions of the hotel pending repairs. Luxor hired an expert to determine the cause of the floor’s failure. Turns out the renovations were insufficient to support the sizeable number of people the lounge attracted.

Both Luxor and the developer paid to repair the structural deficiencies and for damage to their respective property. The Cathouse reopened in three weeks and submitted a claim to its insurance company. The Luxor also sought compensation as an “additional insured.” The lease between the casino and developer required the latter to name Luxor as an additional insured on all policies. No doubt the Luxor assumed (that dangerous word!) that this language covered its exposure to loss.

However, the developer’s insurance policy restricted the coverage of an additional insured. Luxor’s entitlement was limited to indemnification for money it paid to people injured by the developer’s acts or omissions. The casino was not entitled to compensation for its own losses. Yikes!

This is a very significant limitation. Luxor was seeking compensation for costs of repairing structural damage to its own facility, replacing its own destroyed property and interruption of its business. The insurance company denied the claim based on the indemnification-only coverage, and the court upheld the denial. This was not the plan Luxor had in mind when it included the requirement that the casino be listed as an additional insured in the developer’s lease.

But lawyers are clever folks and Luxor was well-represented. The casino invoked the Unfair Insurance Claims Practices Statute, a law adopted by numerous state legislatures. This act requires, among other consumer protection provisions, that insurance companies respond to claim letters within 30 days of receipt. The insurance company in the Luxor case waited months before acknowledging the hotel’s claim. The penalty for violation is mandatory payment of the claim. This is true even though the policy does not otherwise cover the claim. So the court awarded Luxor the money it sought. Sometimes the back door can be a great alternative.

For more:   http://www.hotelworldnetwork.com/legal/read-your-insurance-contract-closely-then-read-it-again

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Filed under Claims, Insurance, Liability, Risk Management, Uncategorized

Hotel Industry Health Insurance: Nevada Hotel Operator To Subsidize Medical Insurance For Part-Time Employees In Effort To Reduce Turnover

“We recognize the importance of medical insurance for our team members and their families,” Gordon R. Kanofsky, Ameristar’s chief executive officer, said in a written statement. “This is another way we can show team members we appreciate their commitment to delivering outstanding service to our guests.”

Ameristar Casinos, Inc. said Thursday it will begin subsidizing medical coverage for part-time employees after researching methods for reducing part-time employee turnover.

The company, which owns and operates Cactus Petes Resort Casino and the Horseshu Hotel & Casino in Jackpot, Nev., will pay one-half of the premiums for part-time employees working less than 30 hours per week and their dependents.

“We recognize the importance of medical insurance for our team members and their families,” Gordon R. Kanofsky, Ameristar’s chief executive officer, said in a written statement. “This is another way we can show team members we appreciate their commitment to delivering outstanding service to our guests.”

Ameristar hosted focus groups with part-time employees to gauge how effective the program will be, officials said. Employee feedback led to Ameristar’s decision to make the care plan available to all part-time team members.

For more:  http://insurancenewsnet.com/article.aspx?id=209821

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Filed under Health, Insurance, Labor Issues, Liability, Risk Management

Hotel Industry Privacy Risks: ESPN Reporter Erin Andrews Files “Negligence, Negligent Infliction Of Emotional Distress And Invasion Of Privacy” Lawsuit Agains Hotels

“I do hope that my experience will cause the hospitality industry to be more vigilant in protecting its guests from the time they reserve a hotel room until they check out.”

Her suit claims negligence, negligent infliction of emotional distress and invasion of privacy against the hotel entities.

ESPN reporter and road warrior Erin Andrews filed a civil suit today against Marriott International, Radisson Hotels International and others involved with the hotels in which a stalker surreptitiously filmed her nude through a hotel-room peephole.

Andrews was stalked and/or filmed in rooms at the Marriott Nashville at Vanderbilt University, the Radisson Airport hotel in Milwaukee, and a third hotel in Columbus, Ohio. Andrews stays in hotels frequently for her job as an ESPN reporter “always with the expectation of privacy once checked into her room,” the release says.

“Although I’ll never be able to fully erase the impact that this invasion of privacy has had upon me and my family,” Andrews says in the release , “I do hope that my experience will cause the hospitality industry to be more vigilant in protecting its guests from the time they reserve a hotel room until they check out.”

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Filed under Crime, Insurance, Liability, Privacy, Risk Management

Hotel Industry Employment Liability: National Labor Relations Board Orders Illinois Hotel To Rehire Employees, Restore Health Insurance Plan And Cease Refusal To Negotiate With Union

The hotel, at 636 S. Michigan Ave., was ordered by the board to offer jobs back to 14 employees who were laid off last month, and provide them with back wages, according to a news release. A board judge also ordered the hotel to restore its 2008-2009 insurance plan and pay employees to compensate for increases to health care costs that were deemed unlawful.

The hotel was also ordered to stop refusing to bargain with the union on the health care package and layoffs, the release said.

The union estimates that the lost earnings and increased benefit costs amounted to at least $250,000, the release said.

For more:   http://cbs2chicago.com/local/blackstone.hotel.union.2.1793955.html

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Filed under Insurance, Labor Issues, Liability, Risk Management

Hotel Pool Safety Risks: Glass Enclosures Around Hotel Pools Still Deemed Hazardous By FEMA

“…in 2008, FEMA decided that the practice is hazardous, apparently because glass walls could become projectiles in a hurricane. If FEMA doesn’t allow hotels to have indoor pools, Patricia Grand’s president says it would be devastating to the hotel’s winter business. “

All the people who come during the weekends in the wintertime would not come back anymore if they don’t have anywhere to go and have a swimming pool available to them,” said Frans Mustert, Oceana Resorts.

Hotel operators and the Myrtle Beach Area Chamber of Commerce have managed to hold FEMA off for two years while trying to get the agency to change its mind.

Dean said they’ve tried to point out that hotels in other beach cities have similar pool enclosures and they haven’t been targeted by FEMA. That argument didn’t change the agency’s mind. “Everyone we’ve talked to, in Washington and here at home agrees, this makes no sense, we need to get this law changed,” Dean said.

Congress is working on a rewrite of the Flood Insurance Program, to include a change in the pool enclosure law.

For more:   http://www.carolinalive.com/neighborhood/story.aspx?id=479236

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Filed under Health, Injuries, Liability, Pool And Spa