[vimeo https://vimeo.com/113722566 w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Preventing Credit Card Fraud at Hotels’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
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Filed under Crime, Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft
The federal government has greeted legalization by the states with benevolent indifference. The Controlled Substance Act categorizes marijuana as contraband for any purpose,
including medical use, designating it a Schedule 1 drug along with heroin and LSD. The manufacture, distribution, or possession of marijuana remains a federal crime for which, if prosecuted, state legalization laws cannot be used as a defense.
The emerging legal marijuana economy will see explosive growth in the coming years. Insurers should be prepared to adopt policies that spell out coverage for legally grown marijuana plants and medical marijuana property. The cannabis industry is expected to grow to nearly $15 billion over the next four years. In states where manufacture, sale and use is legal for recreational purposes, legalization will have a profound impact on not only personal lines insurance, but also commercial coverage, workers’ comp, product liability, healthcare insurance and more.
Currently, 27 states have either decriminalized or legalized marijuana use in some form. Four states: Alaska, Colorado, Oregon and Washington, and the District of Columbia allow recreational use. In addition, recreational marijuana initiatives are expected to appear on the 2016 ballots in Arizona, California, Maine, Massachusetts and Nevada. According to a recent Gallop poll, 51% of Americans now support full legalization. In 2014, Oregonians voted to legalize marijuana by a 56 to 44% margin. More Oregonians voted to legalize cannabis than voted to retain their incumbent Democratic governor or senator in the same election.
For more:Â http://bit.ly/1Mybsbq
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Filed under Crime, Hotel Industry, Insurance, Management And Ownership, Risk Management
The Apple Watch will be available in early 2015. In the meantime, Starwood Hotels has developed a Bluetooth-enabled smartphone app
that allows customers to unlock their rooms with a simple swipe. The company upgraded 30,000 room locks across nearly 150 hotels, and in November the app went live at Starwood’s Aloft, Element and W brands.
Technology giant Apple made a splash with a 9 March keynote address providing more detail about the much-anticipated release of its new venture in wearable tech, which will be available for purchase on 24 April.
Several hotel companies are getting in front of that launch date with news of their own tailor-made apps for the device.
Accor announced an iOS app for Apple Watch shortly after Apple’s webcast presentation. Available in 10 languages, the app will promotes top hotels and destinations and allows users to manage bookings on Accorhotels.
Marriott International, meanwhile, announced it would be the first global hotel company to accept Apple Pay, which allows guests to use their iPhone 6, iPhone 6 Plus or Apple Watch to pay at check-in as opposed to via cash or credit card. The phased introduction this summer in the United States will include brands in popular locations, such as The Ritz-Carlton, Edition, Renaissance Hotels and Marriott Hotels.
For more: http://bit.ly/1ED7a3g
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Filed under Guest Issues, Hotel Industry, Technology
In the last two years, significant data breaches have affected well-known companies such as Target,
Home Depot, JP Morgan Chase and eBay — just to name a few. The issue has become so prevalent that President Obama issued an executive order in February 2013 to strengthen the U.S. cyber security framework.
In today’s society, we’re experiencing a steady increase in the number of users who utilize the Internet and technology each and every day. As a result, businesses are looking more to technology in order to stay efficient in their business practices. While technology is convenient in many ways, it also exposes businesses to cyberattacks.
According to the Poneman Institute’s Cost of Cyber Crime Study, there was an 18% increase in the number of cyberattacks in 2013, and a report by Symantec on internet security found that 61% of small and midsize businesses experienced a cyberattack in 2013. Hackers are constantly looking to disrupt business operations; hence, it is more important than ever to prepare organizations for potential security breaches.
For more:Â http://bit.ly/1MtrBRm
And for more how to best protect your property from a cyber security attack, check out the video below from Petra’s own P3 Risk Management Team.
[vimeo https://vimeo.com/121258482 w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘How to Help Protect Your Hotel’s Computer Network and Information Systems’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
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Filed under Crime, Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology, Theft, Training
Click above to view the whole image!
1. Mobile Presence
2. Local Presence
3. Social Presence
4. Content Marketing
5. User Experience
6. Paid Search Presence
7. ROI Analysis – Cross Channels
8. Understanding Your Customer Journey
For more:Â http://bit.ly/1Bnw44D
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Filed under Finances, Hotel Industry, Hotel Restaurant, Management And Ownership, Social Media, Technology
To improve the overall guest experience, hotels should leverage their unique position as a supplier, said Bernard Ellis, vice president of industry strategy at Infor Hospitality,
a software provider. “You know more about your property than anybody else, so you can maximize that with things like early check-in and late checkout, room type, food and beverage—all based on looking at the guest’s past preferences,†Ellis said.
Hotels that establish meaningful relationships with guests can maximize revenue opportunities and increase customer satisfaction, travel industry experts said during the Digital Marketing Strategy Conference, which was hosted by Hospitality Sales & Marketing Association International in Manhattan last week. Here are some best practices panelists shared for using technology to engage with guests before, during, and after their stays.
Before They Arrive
Google’s industry head for travel, Tiffany Miller, said that during the pre-booking period, consumers visit 18 travel-related sites. “You have two and a half weeks to inspire the traveler to book your property,†she added. To make an impact, marketers should take creative approaches, like using celebrities or YouTube stars to boost engagement or allowing consumers to spread the message through self-generated videos.
For more:Â http://bit.ly/1NACu5k
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Filed under Employee Practices, Hotel Industry, Management And Ownership, Social Media, Technology
A supplement to frequent hand washing is to use hand sanitizer.
To encourage use of hand sanitizers by employees and guests, place labeled hand-sanitizer dispensers at the front desk, restaurant areas, back offices, public restrooms, and elevators. Check and refill the dispensers daily.
Winter months bring an increase of cold, influenza, and other communicable illnesses to the workplace. To reduce the spread of germs and cross contamination, housekeeping departments should focus on common contact points.
Sanitize Hard Services. Most hard surfaces, such as doors, drawers, telephone receivers, TV remote controls, light switches, toilet handles, and in-room directories, can be disinfected with a commercial disinfectant cleaner on a daily basis. Returned guestroom keycards should be placed in a separate bin for disinfecting. All guestroom glassware must be thoroughly washed with hot water and detergent—in a dishwasher or three-compartment metal sink—before being placed back into service. Improperly sanitized glassware and utensils can transmit mononucleosis, herpes, E. coli, salmonella, hepatitis A, influenza, and even staph infections. Hotel glassware should never be washed in a guestroom sink.
For more:Â http://bit.ly/1E0wrBS
And for more on industry best practices, check out the video below from Petra’s own P3 Risk Management Team.
[vimeo https://vimeo.com/98741016Â w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Preventing Norovirus at Your Property’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
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Filed under Employee Practices, Food Illnesses, Guest Issues, Hotel Employees, Hotel Industry, Hotel Restaurant, Maintenance, Management And Ownership, Risk Management, Training
White suffered a traumatic brain injury and spinal wounds while serving with the U.S. Army in Afghanistan
in 2012 when a 200-pound improvised explosive device detonated near his vehicle. The Wyoming, Mich., resident said he has been on anxiety medication and has been helped greatly by Camo.
A bill making its way through the Legislature may prevent situations like the one Monday night in which a young veteran was arrested at a Bonita Springs hotel after he, his family and his service dog were denied lodging.
Jason White, 34, was arrested at the Best Western following a dispute with the hotel manager and staff over his service dog, Camo. He was charged with battery and destruction of property, the Lee County sheriff’s report said, after he kicked and cracked a television and shoved the hotel manager, Vinit “Vinnie” Patel.
For more:Â http://newspr.es/1Ej6AHZ
And for more on the do’s and don’ts of service animals, check out the video below from Petra’s own P3 Risk Management Team.
[vimeo https://vimeo.com/102936915Â w=500&h=281]
Petra Risk Solutions’ Director of Risk Management, Todd Seiders, offers a P3 Hospitality Risk Report – ‘ADA Service Animals: Do’s and Don’ts’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on Hospitality Industry Legal Update: “Veteran Says Hotel Dispute Over Service Dog Led to Arrest”
Filed under ADA, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Insurance, Management And Ownership, Risk Management, Training
[vimeo https://vimeo.com/121258482Â w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘How to Help Protect Your Hotel’s Computer Network and Information Systems’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on Hospitality Industry Risk Management Update: “Cyber Security”
Filed under Crime, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Technology, Training
Biometrics (voice recognition, fingerprint or retina scanning) is quickly
becoming another method of user authentication…Actual credit card data is exchanged only within the bank and payment network, not directly tied to the customer’s interaction with the merchant, removing the merchant from handling that data.
By the end of this year, it’s estimated that 70 percent of all credit cards and 40 percent of all debit cards (about 1.1 billion in total) worldwide will be EMV capable. This payment system, also known as chip and pin, adds dynamic data to the transaction stream that renders replay of payment transactions impossible. And since every card contains its own microprocessor chip, EMV (which stands for Europay, MasterCard, and Visa) cards are nearly impossible to counterfeit.
There’s no need for the card to leave the customer’s sight, and there’s no swiping. The credit card number isn’t exposed on a screen. Though not entirely fail-safe, the technology is a global standard and makes transactions hundreds of times more secure. In Europe, which has had EMV for years, reports indicate that card fraud has fallen as much as 60 percent over the last decade, whereas here in the United States, it’s increased about 50 percent over that same time period.
For more:Â http://bit.ly/1B2Dzwd
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Filed under Crime, Hotel Industry, Management And Ownership, Technology
