Tag Archives: Housekeepers

Hospitality Industry Management Update: “Hotel Housekeepers Are at Great Risk for Sexual Assault From Guests”

“Women described men who insisted they close the door while cleaning, grabbed their hands as they handed over change and asked where they could “find a girl.”housekeeper-387x580 Kensbock and her colleagues identified a few factors that put women in the hotel industry at a heightened risk for sexual harassment, including the “gendered” nature of their work as housekeepers and their lack of power relative to the guests…Most of the women in Kensbock’s study coped with harassment using passive strategies, like humor or deflection. Though the hotel management had protocols they could follow to report inappropriate behavior, women—fearing guests would retaliate by leaving negative surveys—rarely complained.”

When Dominique Strauss-Kahn was accused of assaulting Nafissatou Diallo, the maid who was sent to clean his hotel room, hospitality workers thought the story seemed all-too-plausible. In a New York Times op-ed, Jacob Tomsky, a veteran of the hotel industry, wrote that housekeepers are assaulted by guests “more often than you’d think,” and that their employers don’t offer much protection. In a recent account on xoJane, an anonymous woman describes a decade’s worth of sexual harassment in different parts of the hotel industry—from working the front desk to cleaning rooms. It’s so systemic, she says, that the women developed coordinated strategies to cope with it—like enlisting other housekeepers to stay with them when they’re assigned to clean the room of a “known pervert.”

For more: http://bit.ly/124uEO7

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Filed under Crime, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Risk Update: “Liberty Mutual: Retail and Hospitality Institute II”

“Best practices for mitigating risk and reducing losses for guest and employee injuries and incidents in the retail, hospitality, restaurant, gaming and entertainment industries.”

Liberty

At the conclusion of this institute, you will be able to:

• Explain what drives best-in-class performance in safety and risk
management
• Implement best practices for achieving safety and
operational excellence
• Apply resources and take advantage of networking opportunities that
can lead to stronger risk mitigation practices and related expense control

For more information contact Liberty Mutual at LPED@libertymutual.com with questions.

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Filed under Guest Issues, Hotel Industry, Risk Management, Training

Hospitality Industry Management Update: “Common Fire Code Violations” (Video)

[vimeo https://vimeo.com/107482118 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Common Fire Code Violations’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Fire, Hotel Industry, Insurance, Maintenance, Management And Ownership, Risk Management, Training

Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)

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Filed under Food Illnesses, Guest Issues, Health, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Legal Update: “Hotel Industry Threatens Legal Action Over New Wage Law”

Supporters dispute claims that the move was intended to help labor groups increase membership and say the higherLA mayor wages will lift working families out of poverty. Under the law, hotels with union workers can be exempted from the $15.37 hourly wage if workers agree…City Hall leaders on Wednesday rejected the criticisms. Councilman Mike Bonin, who advocated passage of the law, questioned the prediction that 533 hotel jobs will be lost in his Westside district.

Ratcheting up their opposition to a new law requiring larger hotels to pay workers $15.37 an hour, representatives for the hotel industry on Wednesday threatened to sue the city over the ordinance.

Standing outside Los Angeles City Hall, hotel operators and business leaders said they are considering a lawsuit based on federal laws. They also released new numbers predicting 1,488 jobs — including at least 140 in the San Fernando Valley — would be lost as Los Angeles hotels lay off workers to compensate for the wage hike.

For more: http://bit.ly/1ugf6kx

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Filed under Employee Benefits, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Health Update: “CDC Confirms First Case of Ebola in US”

U.S. health officials have been preparing since summer in case an individual traveler arrived here unknowingly infected, telling hospitals what infection-control steps to take to prevent the virus from661TexasEbola spreading in health facilities. People boarding planes in the outbreak zone are checked for fever, but symptoms can begin up to 21 days after exposure. Ebola isn’t contagious until symptoms begin, and it takes close contact with bodily fluids to spread.

The Centers for Disease Control and Prevention (CDC) confirmed on Tuesday that a patient being treated at a Dallas hospital has tested positive for Ebola, the first case diagnosed in the United States.

The patient left Liberia on September 19 and arrived in the United States on September 20, CDC director, Dr. Tom Frieden told reporters at a press conference Tuesday. It’s the first patient to be diagnosed with this particular strain of Ebola outside of Africa.

For more: http://fxn.ws/1nLAMVj

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Filed under Guest Issues, Health, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Management Update: “Common Fire Code Violations” (Video)

[vimeo https://vimeo.com/107482118 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Common Fire Code Violations’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

Comments Off on Hospitality Industry Management Update: “Common Fire Code Violations” (Video)

Filed under Fire, Hotel Industry, Insurance, Maintenance, Management And Ownership, Risk Management, Training

Hospitality Industry Technology Update: “Why the Hotel Industry Needs Google, Amazon or Priceline to Clean Up the Mess It Has Created”

 It is time to understand that spectacular innovation will disrupt our industry, and embracing this will help to make this transition go smooth.google-76522_640 Creating a level playing field will cause players in this industry to seize their business. Travelocity seems to be closing down in the next year, and my prediction is that we will see a rise of new players in technology, that can finally interact with us, and cause traditional PMSs, to go under, and with that all kinds of legacy companies that made their business out of the mess we created.

Have you ever wondered why you automatically get the newest version of Facebook on your phone, have made Google a synonym for search, Booking.com has just signed up its 500.000th accommodation and hotels are stuck with legacy systems for decades already, and new initiatives seem to never really take off or struggle to get traction at least? Surely these new systems seem to provide a modern solution to topics we are struggling with (online travel agencies, technology, demand management and pricing)? I started to work in the hospitality technology industry in 1999, to start up SynXis in Europe. We had a revolutionary product, ‘cloud based’, that would connect the PMS to the land of distribution, be a central reservation system for a hotel call-center and would make your scanned brochure (website) come alive with a booking engine that connected directly to the system. In 1999 Google was just starting up, hotels still received the majority of their reservations through their callcenter/reservations department and Booking.com was still Bookings.nl and just signed up their first hotel in Amsterdam.

For more: http://bit.ly/1uJF5ii

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Filed under Hotel Industry, Management And Ownership, Social Media, Technology

Hospitality Industry Management Update: “Council to Vote on $15.37 Minimum Wage for Workers at Big Hotels”

“Several council members favor the increase, including Councilman Curren Price, who said it would make Los Angeles hotel workers wages“a progressive leader” for the nation…Some business groups warn that hotels could be forced to cut jobs if the plan passes. They cited a city-requested report released Monday that said hotel developers will bypass Los Angeles if the ordinance is approved.”

The drive to boost minimum wages in Los Angeles could reach a milestone this week as the City Council votes on a proposal to raise the hourly pay of thousands of workers at big hotels to at least $15.37.

That would be more than $2 an hour higher than the minimum wage Mayor Eric Garcetti is advocating for workers citywide.

Labor groups are rallying behind the plan now before lawmakers, saying that it could pull hotel workers’ families out of poverty and inject more spending into the local economy. Several council members favor the increase, including Councilman Curren Price, who said it would make Los Angeles “a progressive leader” for the nation.

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Filed under Employee Benefits, Hotel Employees, Hotel Industry, Management And Ownership

Hospitality Industry Technology Update: “Starwood’s Digital Initiatives Connect with Guests”

“Mobile increasingly will be at the heart of consumer-branded interaction and offers a plethora of opportunities for customization, communication, promotion, and loyalty.”…digital initiativesThe new reality is that tablets, iPads, smartphones, and wearable tech empower guests to travel and do business the way they want to do business. And if hotels aren’t on these devices, there’s a good chance guests won’t be doing business with them.

If you’re looking to get your guests’ attention, smartphones can be a good place to start. More than ever, guests are turning to mobile devices like these to research travel, book rooms, and interact with brands. From receiving instant directions to the hotel when the plane lands to requesting a bike to tool around town, tech-savvy guests can now cover their needs and desires with a finger tap or even a voice command. To catch the attention of the modern guests, however, hotels need to develop the right backlit content to run on these mobile devices.

No hotel company understands better than Starwood Hotels and Resorts. “People check their mobile devices every six minutes,” says Starwood President and CEO Frits van Paasschen. “We can say ‘welcome’ when a guest gets off the plane in New York, Dubai, or Shanghai. ‘It will take you 45 minutes to get to the hotel. Can we have your favorite drink ready?’ That ongoing dialogue didn’t exist before mobile technology. Ultimately, being able to have direct conversations with their favorite brands is what people are expecting.”

For more: http://bit.ly/1rlLgKw

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Technology