Petra’s Director of Risk Management, Todd Seiders, and Loss Control Manager, Marco Johnson, will be in attendance and giving presentations on “Current Hotel Security Issues & Updates” and “Best Housekeeping Practices”
For more information, or to register for the event, check out the conference website here: http://bit.ly/V8Mco5
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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training
“…Professional poker player John Binns, along with his wife Renee and daughter Andrea, 
filed two separate lawsuits against Harrah’s for their behavior during an August 2012 dispute. The Binns’ suit argues that the hotel computer mistakenly erased their registration two nights into their stay. During an ensuing argument with security, guards surrounded him and took him to the ground…”
An Atlantic City hotel and casino faces separate lawsuits from at least eight guests for excessive use of force by security personnel and local police, ABC News reported on Friday.
The plantiffs suing Harrah’s Atlantic City include a financial analyst and a professional poker player whose 17-year-old daughter suffered a broken nose after hotel security forced her to the ground. The altercations involving both plaintiffs were filmed on the hotel’s in-house security cameras.
For more: http://bit.ly/1lPfQGi
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Filed under Claims, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Injuries, Management And Ownership, Training
“…Under the Americans with Disabilities Act,
service animals can accompany people with disabilities in all areas where members of the public are allowed. Staffers are allowed to only ask two questions: Whether the dog is a service animal and what tasks he has been trained to perform…”
Best Western International has responded to its Baton Rouge property that refused the reservation of a North Carolina family traveling with a service dog by temporarily restricting the hotel from accepting reservations.
For more:Â http://yhoo.it/1yULoDz
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Filed under Claims, Employee Practices, Guest Issues, Hotel Industry, Hotel Restaurant, Management And Ownership, Training
“…I also found “joke†apps pretending to be bed bug detectors for the purposes of freaking your friends out,
and some highly bogus “ultrasonic repelling†apps that suggest they turn your phone into a sonic threat to bugs of all kinds. There is no evidence that bed bugs or mosquitoes are repelled by ultrasound. Don’t waste your money…”
You’re packed for your trip, your boarding passes are downloaded… and then that little moment of terror hits. What if the hotel you’re going to stay in has bed bugs? It’s a real concern, but by being vigilant, you can reduce your chances of bringing home some unexpected souvenirs.
I don’t put a lot of trust in online hotel bed bug ratings or reports; infestation status can change from day to day, and there is no reliable way to verify that reviews are not fake.
Here’s how I search for bed bugs when I arrive at a new hotel. I can’t promise this is foolproof, but knowing how one slightly-paranoid entomologist deals with the threat of bed bugs might be useful to some readers.
For more:Â http://wrd.cm/1odGOha
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Filed under Bed Bugs, Hotel Industry, Maintenance, Management And Ownership
“…According to unconfirmed scanner traffic, one person had been shot in the face and one person had been shot in the leg.
Both were taken by ambulance to a local hospital for medical treatment.Authorities received a report of a third person who had been shot in the chest, but had not located anyone matching that description as of 11:15 p.m. They planned to call local hospitals to see if that person had gotten to the hospital in some other way, according to the scanner…”
Berkeley Police spokeswoman officer Jennifer Coats confirmed that two teenage juvenile boys were shot at La Quinta on Saturday night.
She said she could not comment on their injuries due to medical privacy laws, but said the wounds did not appear to be life threatening. Both were taken to a local hospital for treatment.
Police have not located a third gunshot victim, though one initially had been reported. Authorities have asked area hospitals to alert the Berkeley Police Department if they become aware of one.
For more:Â http://bit.ly/1kWZQF9
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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management
“…The mother and son, in town to pick up Jeffrey’s sister from a science camp, did not know that only two months earlier an elderly couple died in the same room after being overcome by carbon monoxide gas
…Mrs Williams also hopes that in sharing her tragic story, she would raise awareness of the silent, odorless and colorless killer that has robbed her of her son…”
The North Carolina mother whose 11-year-old son was killed by carbon monoxide poisoning has started a foundation to raise awareness of the lethal, odorless, colorless gas.
Jeannie Williams nearly died from a carbon monoxide leak in a hotel that claimed the life of her son Jeffrey Williams, and now she’s made it her life’s mission to make people aware of the killer.
For more:Â http://dailym.ai/1pxZMf3
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Filed under Claims, Guest Issues, Health, Management And Ownership, Pool And Spa, Risk Management
“…The one-count lawsuit claims the hotel negligently and carelessly failed to provide guests with safe and sanitary rooms; 
failed to take steps, including inspections and extermination, to keep its premises clean and free of infestations; and, among other things, failed to train staff appropriately to recognize signs of bed bugs…”
A woman suffered from bed bug bites after she stayed at a hotel in Calumet Park, according to a lawsuit filed Thursday.
Bridget Flowers rented a hotel room Feb. 14 at the Magnuson Hotel, 12800 S. Ashland Ave., and slept on the bed and used the sheets that the hotel provided, according to the lawsuit filed Thursday in Cook County Circuit Court.
For more:Â http://bit.ly/1gWJaOj
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Filed under Bed Bugs, Claims, Guest Issues, Liability, Maintenance, Management And Ownership, Risk Management, Training
“…According to a survey conducted by the American Hotel and Lodging Association, which found that guests can’t simply dial 911 for help in 55 percent of all franchised hotels…But 
the good news here is it seems like the majority of hotels who do not have direct-dial 911, those changes can be made by reprogramming the equipment rather than replacing it…”
As her mother was being attacked, a 9-year-old girl frantically dialed 911 for help from inside an East Texas hotel room. She dialed once, twice… four times that December day, but the call never went through.
Her mother took her last breath.
What the girl did not know was that the hotel’s phone system requires a “9″ first to reach an outside line. “She told us she did what she was supposed to do,†said her grandfather, Henry Hunt. “And it didn’t work.â€
For more:Â http://cbsloc.al/1oa8Vtw
Comments Off on Hospitality Risk Solutions Technology Update: “A Child’s Efforts To Save Her Mother Lead To Changes In Hotel 911 Calls”
Filed under Claims, Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology
“…The lawsuit alleges that the bar stool was too high off the ground, built to ‘coordinate with the height of the bar top.’Â 
The hotel management knew of other problems with the height of the stools, the lawsuit claims…”
An Ohio woman is suing Syracuse’s Crowne Plaza Hotel after falling off a bar stool in the public lounge.
Antoinette Allison, of Reynoldsburg, Ohio, is seeking up to $1 million for her injuries after falling off the “defective” bar stool on April 14, 2011, according to her lawsuit.
The wooden, high-back bar stool landed on her wrist after the fall, which caused multiple fractures, her lawsuit claims. The injury required surgery.
For more:Â http://bit.ly/QFlDFo
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Filed under Claims, Guest Issues, Hotel Industry, Injuries, Management And Ownership, Risk Management
“…Friends say he ate the recommended dose of one-sixth of a marijuana-infused cookie on March 11. 
 When he felt no effects he ate the entire cookie: six times the recommended dose. He later became irrational and jumped off a hotel balcony to his death…”
Two recent deaths and increased emergency room visits in Colorado have highlighted concerns about the safety of legal marijuana edibles.
Dr. George Sam Wang of Children’s Hospital Colorado says part of the problem is that the effects of edible marijuana begin more slowly than smokeable pot, though they tend to last longer.
“One of the dangers that we’ve been seeing with adult recreational retail use is they’ll take the recommended dose, wait, feel no effects and then continue to stack doses. Then before they know it they have a pretty large amount in their system and then they get potentially pretty severe effects,” he said.
For more:Â http://www.foxnews.com/health/2014/04/23/safety-concerns-about-legal-marijuana-edibles/
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Filed under Guest Issues, Hotel Industry, Management And Ownership, Risk Management
