Tag Archives: Lawsuits

Hospitality Industry Risk Update: “Dunmore Hotel Evacuated”

“Twenty-four people were taken to Geisinger Community Medical Center. By 5 p.m. all but one had been released, according to hospital spokeswoman Westyn Hinchey.dunmore-pennsylvania-hotel-hotels-atrium The last patient was transferred to the Hospital of the University of Pennsylvania for treatment of carbon monoxide exposure, Hinchey said. She said she could not release that person’s name and did not know his/her condition.”

At least one person remained hospitalized Sunday night and a Dunmore hotel is closed today after over 200 guests were evacuated Sunday morning. More than two dozen were taken to area hospitals to be evaluated for possible carbon monoxide inhalation.

Those staying at the Best Western Plus Hotel on Tigue Street with symptoms were removed in buses and ambulances after a carbon monoxide leak “stemming from a furnace” was discovered just before 9 a.m., Dunmore Fire Chief Christopher DeNaples said.

For more: http://bit.ly/XPDbme

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Filed under Guest Issues, Health, Hotel Industry, Liability, Management And Ownership, Risk Management

Hospitality Industry Insurance Update: “Business Interruption Coverage More Important Than Ever to Cyber Policies” (Video)


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London-based MGA, CFC Underwriting, has brought a new cyber product to market for large companies that goes beyond the traditional cyber product, says Graeme Newman, director of marketing for the company. In this video with MyNewMarkets.com, Newman discusses how the increased knowledge of cyber risks has led large companies to demand a more complete product that includes business interruption coverage and how CFC’s coverage addresses these exposures.

For more: http://bit.ly/1whB8GL

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Filed under Business Interruption Insurance, Hotel Industry, Insurance, Management And Ownership, Risk Management

Hospitality Industry Legal Update: “Former Hotel Broker Sentenced to 11 Years in Prison for Conducting Fraud Schemes”

“In one scheme, Koger had been hired by Host, the country’s largest hotel owner, to sell two properties. Instead of selling to the highest bidders,Court Ruling Koger allegedly sold the properties to straw buyers, who then immediately resold them to the interested buyers for a profit. Koger allegedly orchestrated a similar deal in which a straw buyer purchased promissory notes backing European hotels that Host was interested in and then resold them to Host at a higher price, pocketing the difference.”

Former hotel broker Robert T. Koger was sentenced Tuesday to 11 years in prison for orchestrating a series of fraudulent schemes resulting in more than $55 million in losses, according to the U.S. Attorney’s Office of the Eastern District of Virginia.

Koger, 48, served as president and sole owner of Molinaro Koger, a hotel real estate brokerage firm in Vienna. According to court records, charges against the 48-year-old were tied to various schemes, including a pair that cost Host Hotels & Resorts more than $22 million.

For more: http://wapo.st/1pNSO7V

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Filed under Crime, Hotel Industry, Risk Management

Hospitality Industry Legal Update: “Millbrook Hotel Faces Legionnaires Lawsuit”

“…The Wheat and Renta families, in the area for a local softball tournament, were among at least 14 people who became sick with flu-like symptoms including difficulty breathing, elevated temperature,Legionella-pneumophila body aches, dizziness, headaches, and chills, according to the suit…Legionnaires disease is typically contracted by inhaling or ingesting Legionella bacteria. The bacteria can also cause related illness, such as Pontiac fever, pneumonia, and other serious and sometimes permanent health conditions…”

Montgomery law firm Beasley-Allen has filed a personal injury lawsuit on behalf of two Jefferson County families, who the suit contends contracted Legionnaires disease while staying at the Sleep Inn & Suites in Millbrook.

Clayton Wheat and Tony Renta, along with several members of a girls’ softball team, became ill and several tested positive for Legionnaires disease after a weekend stay at the Sleep Inn & Suites, according to the suit filed by the Beasley Allen Law Firm in the U.S. District Court for the Middle District of Alabama.

For more: http://on.mgmadv.com/1mR4GRC

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Filed under Guest Issues, Health, Hotel Industry, Risk Management

Hospitality Industry Conference Update: “2014 Northern California Hotel & Lodging Conference”

2014 Northern California Hotel & Lodging Conference

Petra’s Director of Risk Management, Todd Seiders, and Loss Control Manager, Marco Johnson, will be in attendance and giving presentations on “Current Hotel Security Issues & Updates” and “Best Housekeeping Practices”

For more information, or to register for the event, check out the conference website here: http://bit.ly/V8Mco5

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training

Hospitality Industry Legal Update: “Atlantic City Hotel Security Caught on Video Beating Guests Bloody”

“…Professional poker player John Binns, along with his wife Renee and daughter Andrea, Atlantic-City-casino-guests-sue-over-security-beatings-caught-on-video-ABC-Newsfiled two separate lawsuits against Harrah’s for their behavior during an August 2012 dispute. The Binns’ suit argues that the hotel computer mistakenly erased their registration two nights into their stay. During an ensuing argument with security, guards surrounded him and took him to the ground…”

An Atlantic City hotel and casino faces separate lawsuits from at least eight guests for excessive use of force by security personnel and local police, ABC News reported on Friday.

The plantiffs suing Harrah’s Atlantic City include a financial analyst and a professional poker player whose 17-year-old daughter suffered a broken nose after hotel security forced her to the ground. The altercations involving both plaintiffs were filmed on the hotel’s in-house security cameras.

For more: http://bit.ly/1lPfQGi

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Filed under Claims, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Injuries, Management And Ownership, Training

Hospitliaty Industry Management Update: “Train Businesses on Service-Animal Laws” (With Video)

“…Customers do have a responsibility to ensure their service animals are behaved. service-dog-courseFederal law makes an exception if the dog is out of control and its handler does not control it, or if the dog is not housebroken. However, that only means the pooch can be removed from the premises; the handler still is entitled to full accommodation…”

When it comes to accommodating customers with service animals, some businesses need to be taught new tricks.

As reported Monday by The News-Journal’s Chris Graham, Steve Keene is the latest person with a service dog to have encountered difficulties at a local establishment in recent years. When the Port Orange resident showed up with his dog Kima at the Racing’s North Turn restaurant in Ponce Inlet, staff asked him for documentation proving the black Labrador-Australian shepherd mix is a service animal. When he became irate at the request, he was asked to leave.

For more: http://bit.ly/1ojcuAZ

For a brief video on how to best train your staff for handling guests with ADA service animals, check out the video below:

Petra Risk Solutions’ Risk Management Director, Todd Seiders, offers a P3 Hospitality Risk Report – ‘ADA Service Animals: Do’s and Don’ts’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Training