Tag Archives: Lawsuits

Hospitality Industry Legal Update: “Millbrook Hotel Faces Legionnaires Lawsuit”

“…The Wheat and Renta families, in the area for a local softball tournament, were among at least 14 people who became sick with flu-like symptoms including difficulty breathing, elevated temperature,Legionella-pneumophila body aches, dizziness, headaches, and chills, according to the suit…Legionnaires disease is typically contracted by inhaling or ingesting Legionella bacteria. The bacteria can also cause related illness, such as Pontiac fever, pneumonia, and other serious and sometimes permanent health conditions…”

Montgomery law firm Beasley-Allen has filed a personal injury lawsuit on behalf of two Jefferson County families, who the suit contends contracted Legionnaires disease while staying at the Sleep Inn & Suites in Millbrook.

Clayton Wheat and Tony Renta, along with several members of a girls’ softball team, became ill and several tested positive for Legionnaires disease after a weekend stay at the Sleep Inn & Suites, according to the suit filed by the Beasley Allen Law Firm in the U.S. District Court for the Middle District of Alabama.

For more: http://on.mgmadv.com/1mR4GRC

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Hospitality Industry Conference Update: “2014 Northern California Hotel & Lodging Conference”

2014 Northern California Hotel & Lodging Conference

Petra’s Director of Risk Management, Todd Seiders, and Loss Control Manager, Marco Johnson, will be in attendance and giving presentations on “Current Hotel Security Issues & Updates” and “Best Housekeeping Practices”

For more information, or to register for the event, check out the conference website here: http://bit.ly/V8Mco5

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Hospitality Industry Legal Update: “Atlantic City Hotel Security Caught on Video Beating Guests Bloody”

“…Professional poker player John Binns, along with his wife Renee and daughter Andrea, Atlantic-City-casino-guests-sue-over-security-beatings-caught-on-video-ABC-Newsfiled two separate lawsuits against Harrah’s for their behavior during an August 2012 dispute. The Binns’ suit argues that the hotel computer mistakenly erased their registration two nights into their stay. During an ensuing argument with security, guards surrounded him and took him to the ground…”

An Atlantic City hotel and casino faces separate lawsuits from at least eight guests for excessive use of force by security personnel and local police, ABC News reported on Friday.

The plantiffs suing Harrah’s Atlantic City include a financial analyst and a professional poker player whose 17-year-old daughter suffered a broken nose after hotel security forced her to the ground. The altercations involving both plaintiffs were filmed on the hotel’s in-house security cameras.

For more: http://bit.ly/1lPfQGi

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Filed under Claims, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Injuries, Management And Ownership, Training

Hospitliaty Industry Management Update: “Train Businesses on Service-Animal Laws” (With Video)

“…Customers do have a responsibility to ensure their service animals are behaved. service-dog-courseFederal law makes an exception if the dog is out of control and its handler does not control it, or if the dog is not housebroken. However, that only means the pooch can be removed from the premises; the handler still is entitled to full accommodation…”

When it comes to accommodating customers with service animals, some businesses need to be taught new tricks.

As reported Monday by The News-Journal’s Chris Graham, Steve Keene is the latest person with a service dog to have encountered difficulties at a local establishment in recent years. When the Port Orange resident showed up with his dog Kima at the Racing’s North Turn restaurant in Ponce Inlet, staff asked him for documentation proving the black Labrador-Australian shepherd mix is a service animal. When he became irate at the request, he was asked to leave.

For more: http://bit.ly/1ojcuAZ

For a brief video on how to best train your staff for handling guests with ADA service animals, check out the video below:

Petra Risk Solutions’ Risk Management Director, Todd Seiders, offers a P3 Hospitality Risk Report – ‘ADA Service Animals: Do’s and Don’ts’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Training

Hospitality Industry Management Update: “Employee Sues Beverly Hills Hotel for Back Wages”

“…Leloup was required to work until midnight providing special room service requestsHotel for the sultan and cleaning his suites, the suit states. Leloup had no time to return home during the visits and slept in his car, the suit states…”

A Beverly Hills Hotel employee who alleges he was required to work more than 15 hours a day like a “glorified slave” during visits by the historic establishment’s owner, the Sultan of Brunei, is suing for back wages.

Paul Leloup filed the lawsuit Monday in Los Angeles Superior Court, claiming he is owed more than $60,000 in unpaid wages and penalties. A representative for the hotel could not be immediately reached.

For more: http://bit.ly/1pfaF6c

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Hospitality Industry Legal Update: “Small Palm Springs Hotels Slapped with Disability Lawsuits”

“…The lawsuit claims Langer wanted to stay at her hotel back in March,calla lily inn palm springs - 01 but it didn’t have a parking space compliant with the American with Disabilities Act. Other hotel owners on Belardo Road said they’re getting sued for the same issue and were surprised to discover Langer has a reputation for filing lawsuits…”

Leslie Dunn owns the Calla Lily Inn in Palm Springs. The boutique hotel, built in the 1950s, has nine rooms and nine parking spots.

Her business is among at least four small Palm Springs hotels, including the Del Marcos Hotel and Chase Hotel, getting sued by Chris Langer, of San Diego, for not having handicapped accessible parking available on their property.

For more: http://bit.ly/1zu1apl

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Filed under Guest Issues, Hotel Industry, Liability, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Legal Update: “Greenwood Village to Take Final Vote on Hotel-Motel Stay Limit”

“…The law would give long-term hotel and motel patrons in Greenwood Village until Nov. 1 to find a new place to live. Greenwood Village City Council meeting they will have first reading  on an ordinance amending the Greenwood Village land development code regarding length of stay in hotels and motelsA daily fine of $499 could be levied against the hotel operator, or the occupant, for violations beyond the stay limit…The hotel operator would be responsible for moving out long-term residents on a voluntary basis. But because Colorado law gives tenancy rights to anyone residing at one location for 30 days or more, those who refuse to leave could face eviction.…”

Dozens of families living in Greenwood Village hotels and motels will have to start looking for new homes if the City Council on Monday passes a measure limiting a hotel stay to no more than 30 days.

The city claims the ordinance is needed because hotels, which lack residential zoning, are not equipped to operate as long-term living facilities.

For more: http://dpo.st/1pUIf50  


Filed under Guest Issues, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Legal Update: “Mahwah Hotel to Pay $110,000 to Settle Sandy Price-Gouging Lawsuit”

“…State law prohibits price increases of more than 10 percent than normal during declared states of emergency. GavelComfort Suites Mahwah allegedly charged more than $100 more than the allowed increase in some cases, according to the state lawsuit…The state filed 27 lawsuits against businesses accused of price gouging after Hurricane Sandy…”

A township hotel will pay $110,000 to settle claims that it gouged prices after Hurricane Sandy, authorities said.

Comfort Suites Mahwah allegedly engaged in 473 instances of illegal price gouging after the storm, a lawsuit filed by the New Jersey Division of Consumer Affairs said.

For more: http://bit.ly/1mFywHt

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Hospitality Industry Legal Update: “Blame Flies Over Drowning Death in Seattle Hotel Pool”

“…The lawsuit claims that Deboch’s body was dragged by suction from a pump to a drain in the middle of the deep end,WA pool where it was held for nearly three hours. The suit claims that the pump’s emergency shut-off, which would have released suction after detecting a blockage, had failed. The suit also claims poor water quality prevented rescue attempts by firefighters…”

The family of a man who drowned a year ago in the swimming pool at the Quality Inn & Suites Seattle Center has filed a wrongful-death suit against the owners of the hotel, claiming poor maintenance made the water unusually murky and contributed to a botched rescue operation by firefighters.

For more: http://bit.ly/V2RT7K

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Filed under Guest Issues, Hotel Industry, Liability, Maintenance, Management And Ownership, Pool And Spa

Hospitality Industry ADA Update: “Best Western Responds to Property That Refused Family With Service Dog”

“…Under the Americans with Disabilities Act,service dogservice animals can accompany people with disabilities in all areas where members of the public are allowed. Staffers are allowed to only ask two questions: Whether the dog is a service animal and what tasks he has been trained to perform…”

Best Western International has responded to its Baton Rouge property that refused the reservation of a North Carolina family traveling with a service dog by temporarily restricting the hotel from accepting reservations.

For more: http://yhoo.it/1yULoDz

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Filed under Claims, Employee Practices, Guest Issues, Hotel Industry, Hotel Restaurant, Management And Ownership, Training