[vimeo https://vimeo.com/107482118Â w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Common Fire Code Violations’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on Hospitality Industry Management Update: “Common Fire Code Violations†(Video)
Filed under Fire, Hotel Industry, Insurance, Maintenance, Management And Ownership, Risk Management, Training
 It is time to understand that spectacular innovation will disrupt our industry, and embracing this will help to make this transition go smooth.
 Creating a level playing field will cause players in this industry to seize their business. Travelocity seems to be closing down in the next year, and my prediction is that we will see a rise of new players in technology, that can finally interact with us, and cause traditional PMSs, to go under, and with that all kinds of legacy companies that made their business out of the mess we created.
Have you ever wondered why you automatically get the newest version of Facebook on your phone, have made Google a synonym for search, Booking.com has just signed up its 500.000th accommodation and hotels are stuck with legacy systems for decades already, and new initiatives seem to never really take off or struggle to get traction at least? Surely these new systems seem to provide a modern solution to topics we are struggling with (online travel agencies, technology, demand management and pricing)? I started to work in the hospitality technology industry in 1999, to start up SynXis in Europe. We had a revolutionary product, ‘cloud based’, that would connect the PMS to the land of distribution, be a central reservation system for a hotel call-center and would make your scanned brochure (website) come alive with a booking engine that connected directly to the system. In 1999 Google was just starting up, hotels still received the majority of their reservations through their callcenter/reservations department and Booking.com was still Bookings.nl and just signed up their first hotel in Amsterdam.
For more:Â http://bit.ly/1uJF5ii
Comments Off on Hospitality Industry Technology Update: “Why the Hotel Industry Needs Google, Amazon or Priceline to Clean Up the Mess It Has Created”
Filed under Hotel Industry, Management And Ownership, Social Media, Technology
“Several council members favor the increase, including Councilman Curren Price, who said it would make Los Angeles 
“a progressive leader” for the nation…Some business groups warn that hotels could be forced to cut jobs if the plan passes. They cited a city-requested report released Monday that said hotel developers will bypass Los Angeles if the ordinance is approved.”
The drive to boost minimum wages in Los Angeles could reach a milestone this week as the City Council votes on a proposal to raise the hourly pay of thousands of workers at big hotels to at least $15.37.
That would be more than $2 an hour higher than the minimum wage Mayor Eric Garcetti is advocating for workers citywide.
Labor groups are rallying behind the plan now before lawmakers, saying that it could pull hotel workers’ families out of poverty and inject more spending into the local economy. Several council members favor the increase, including Councilman Curren Price, who said it would make Los Angeles “a progressive leader” for the nation.
Comments Off on Hospitality Industry Management Update: “Council to Vote on $15.37 Minimum Wage for Workers at Big Hotels”
Filed under Employee Benefits, Hotel Employees, Hotel Industry, Management And Ownership
“InterContinental Hotels Group, for example, last year used Ghostery to discover the source of unauthorized digital vendors that were collecting data on some of the hotel company’s web pages,
which were slowing down the sites’ response times…’Every millisecond of page latency costs thousands of dollars in lost sales,’  said InterContinental Hotels Group Director of Web Delivery Chad Westfall.”
As brands invest in marketing technologies that make it easier to engage with consumers online, their concerns about digital security are growing.
Companies have encrypted web pages that are designed to prevent third parties from accessing customer data entered online. But many of these sites still have marketing technology that isn’t secure and that could expose a brand to potential data breaches, according to new research from privacy tech firm Ghostery.
Ghostery examined 50 encrypted websites in the airline, financial services, insurance, news and retail industries using data collected from its panel of 20 million consumers. According to Ghostery, 96% of the web pages studied that were supposed to be secure had a security blind spot due to the presence of non-secure code.
For more:Â http://on.wsj.com/1mCbsAJ
Comments Off on Hospitality Industry Security Update: “Those ‘Secure’ Websites Aren’t Always Secure, Study Finds”
Filed under Crime, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft
[vimeo https://vimeo.com/105983681Â w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)
Filed under Claims, Guest Issues, Health, Hotel Industry, Management And Ownership, Pool And Spa, Risk Management
To view at full size, click on the image below!
For more:Â http://bit.ly/1udIk11
Comments Off on Hospitality Industry Update: “2014 Trends in Hospitality” (Infographic)
Filed under Hotel Bar, Hotel Industry, Management And Ownership, Social Media, Technology
“Best practices for mitigating risk and reducing losses for guest and employee injuries and incidents in the retail, hospitality, restaurant, gaming and entertainment industries.”
At the conclusion of this institute, you will be able to:
• Explain what drives best-in-class performance in safety and risk
management
• Implement best practices for achieving safety and
operational excellence
• Apply resources and take advantage of networking opportunities that
can lead to stronger risk mitigation practices and related expense control
For more information contact Liberty Mutual at LPED@libertymutual.com with questions.
Comments Off on Hospitality Industry Risk Update: “Liberty Mutual: Retail and Hospitality Institute II”
Filed under Guest Issues, Hotel Industry, Risk Management, Training
Last years conference was a huge success and we could not be more excited to be back! Come see Petra’s own Director of Risk Management, Todd Seiders, along with other members of the Petra P3 team. We hope to see you there!
For more information on our P3 team:Â http://bit.ly/WUWpWi
Comments Off on Hospitality Industry Conference Update: “15th Annual California Tourism Safety & Security Conference”
Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training
[vimeo https://vimeo.com/105983681Â w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)
Filed under Claims, Guest Issues, Health, Hotel Industry, Management And Ownership, Pool And Spa, Risk Management
“But moving systems to a smartphone or other mobile device that has built-in computing power that could be used to run algorithms to break that security could ‘open up a big can of worms,’ 
he said. Although he assumes Hilton and other companies considering this move have taken ‘great care’ to reduce risk, he still worries that the additional attack surface and communication abilities of mobile devices might make them more difficult to secure.”
At least one app for the Apple Watch will allow the wearer to unlock a hotel room with the wave of a wrist. But using mobile devices to provide keyless entry to hotel rooms isn’t a novel concept — and could come with added security risks.
Hotels have been experimenting with mobile apps to unlock hotel rooms for some time. The Starwood Hotel group, which is reportedly working on an Apple Watch app, had been testing a similar feature for smartphone users at least since earlier this year. And in July, Hilton Hotels announced guests would be able to use digital check-in and room selection at more than 4,000 properties around the world by the end of this year.
For more: http://wapo.st/1lYgLda
Comments Off on Hospitality Industry Technology Update: “The Apple Watch Will Help You Unlock Hotel Rooms Without a Key. But is That a Good Idea?”
Filed under Crime, Hotel Industry, Risk Management, Technology
