Tag Archives: Legal Issues

by | June 3, 2014 · 8:42 am

Hospitality Industry Scam Alert: “CH&LA Email Scam Alert”

CH&LA Alert

 

Hello Petra Friends

A new e-mail “scam” has developed across California, with some of our hotels in Kansas and Michigan also receiving the email.

California Hotels may NOT refuse to rent minors rooms based on their age only.  Refusing to rent to minors may be legal and appropriate in other States than California, so check with your local hotel Hotel & Lodging Association for more details.

Please click the image above to read the full alert as well as download a printable copy. 

Any questions? Call Petra Risk Solutions at (800) 466-8961

 

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by | · 7:54 am

P3 Hospitality Industry Risk Report: “Front Desk Best Practices” Presented by Loss Control Manager Marco Johnson of Petra Risk Solutions (VIDEO)

[vimeo https://vimeo.com/96622404 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Front Desk Best Practices’. 

P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

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by | June 2, 2014 · 8:00 am

Hospitality Industry Risk Update: “Methamphetamine Labs Pose Growing Problem, Expense for Hotel Owners”

“…The ingredients for meth and their byproducts, including ammonia, hydrochloric acid gas, lithium, sulfuric acid and pseudoephedrine,Meth Labs carry a plethora of possible side effects depending on the length of exposure….The size of most hotel rooms and the self-contained air-handling systems in them work in favor for decontamination crews. Since each room has its own heating and air-conditioning unit, the chances of the vapors getting into the rest of the building are slim…”

Gone are the days when making meth on the go was confined to low-end hotel rooms. The drug’s cooks are now finding their ways into hotels that any family might choose for road trips or weekends at various lake communities in the area.

“It’s not just happening in low-level hotels or strip hotels. It’s starting to happen in middle-class hotels,” said Joe Clark, operations manager for water and special projects at Protechs, a Fort Wayne company that does meth lab decontamination.

For more: http://bit.ly/1pzPNsk

 

 

 

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Filed under Business Interruption Insurance, Crime, Guest Issues, Hotel Restaurant, Liability, Management And Ownership

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by | May 28, 2014 · 8:26 am

Hospitality Industry Risk Update: “‘Mother Whose Son, 11, Died in Killer Hotel Room Starts Foundation to Raise Carbon Monoxide Awareness”

“…The mother and son, in town to pick up Jeffrey’s sister from a science camp, did not know that only two months earlier an elderly couple died in the same room after being overcome by carbon monoxide gasImage…Mrs Williams also hopes that in sharing her tragic story, she would raise awareness of the silent, odorless and colorless killer that has robbed her of her son…”

The North Carolina mother whose 11-year-old son was killed by carbon monoxide poisoning has started a foundation to raise awareness of the lethal, odorless, colorless gas.

Jeannie Williams nearly died from a carbon monoxide leak in a hotel that claimed the life of her son Jeffrey Williams, and now she’s made it her life’s mission to make people aware of the killer.

For more: http://dailym.ai/1pxZMf3

 

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Filed under Claims, Guest Issues, Health, Management And Ownership, Pool And Spa, Risk Management

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by | May 27, 2014 · 9:47 am

Hospitality Industry Technology Update: “How to Protect Your Online Presence”

“…Hoteliers can take a proactive approach to dealing with spammers by regularly checking their information is correct on major search engines like Google, Yahoo, and BingImage…Once hackers identify an easy target, they can install their own codes on the back-end of the hotel website. For instance, they may switch the booking widget so that it brings customers to a copy of the hotel’s website and then the booking is subsequently made through a third party…”

In January, spammers hijacked official website links for thousands of hotels listed within Google+ Local, rerouting visitors to third-party booking services. Since these listings feed results into Google Search, Maps, and Hotel Finder, Google worked quickly and quietly behind the scenes to correct the links. And despite the irritation of this hack, there are key takeaways for hoteliers that can help them protect their online presence.

For more: http://bit.ly/1jXwANU

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Filed under Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology

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by | May 23, 2014 · 8:24 am

Hospitality Industry Bed Bug Update: “Suit: Calumet Park Hotel Infested With Bed Bugs”

“…The one-count lawsuit claims the hotel negligently and carelessly failed to provide guests with safe and sanitary rooms; Imagefailed to take steps, including inspections and extermination, to keep its premises clean and free of infestations; and, among other things, failed to train staff appropriately to recognize signs of bed bugs…”

A woman suffered from bed bug bites after she stayed at a hotel in Calumet Park, according to a lawsuit filed Thursday.

Bridget Flowers rented a hotel room Feb. 14 at the Magnuson Hotel, 12800 S. Ashland Ave., and slept on the bed and used the sheets that the hotel provided, according to the lawsuit filed Thursday in Cook County Circuit Court.

For more: http://bit.ly/1gWJaOj

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Filed under Bed Bugs, Claims, Guest Issues, Liability, Maintenance, Management And Ownership, Risk Management, Training

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by | May 22, 2014 · 8:12 am

Hospitality Industry Legal Update: “Lincoln City Hotel Sues for Defamation After Anonymous Person Posts Scathing TripAdvisor Review”

“…In March, the Oregon Court of Appeals for the first time took up the issue of whether Oregon business owners can sue people who post scathing reviews on Yelp, Angie’s List, Facebook or elsewhere.Image In its March ruling, the appeals court said the owners of an outdoor wedding venue could sue a wedding guest who posted a Google Review that included the statement that attending the event was ‘The worst experience of my life!’..”

Less than a month after an anonymous TripAdvisor.com user posted a very unflattering review of a Lincoln City hotel, the hotel has filed a $74,500 defamation lawsuit in an attempt to stop the reviewer from posting again and driving away business.

For more: http://bit.ly/Ty1L8Z

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by | May 20, 2014 · 8:48 am

Hospitality Industry Risk Update: “Texas Teen Found Dead in Hotel Room After Her High School Prom”

“…When police arrived at Gomez’s hotel room, they found evidence of that after party, including what police referred to as ‘an indication of alcohol.’ ImageInvestigators are also looking into the possibility that prescription painkillers may have been involved…Another teen guest staying at the Hyatt Friday night said he could hear partying going on all night in Gomez’s room. ‘We knocked on the door to see if anything was going on, but they didn’t answer,’ he said…”

On May 18, homicide police in north Houston are still investigating the death of a high school senior found dead in a Hyatt Hotel room yesterday morning following her MacArthur High School prom.

The deceased has been identified as 17-year-old Jacqueline Gomez, a senior at MacArthur High, according to ABC News. Gomez has been described by other news outlets as being 18.

For more: http://exm.nr/1jn8ufg

 

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by | May 19, 2014 · 8:32 am

Hospitality Industry Risk Update: “Prevent Carbon Monoxide Poisoning in Your Hotel”

“…When working with contractors, make sure to check references and ensure that the company has the proper permits before starting construction on a project, says Stephen Barth, the founder of HospitalityLawyer.com and professor of hotel law at the University of Houston…ImageNew requirements from the International Code Council (ICC) for the International Building Code and the International Fire Code state that carbon monoxide alarms should be installed in any location that includes a device that could potentially produce carbon monoxide…”

Last spring, three people died from carbon monoxide poisoning after staying at the Blue Ridge Plaza Best Western Hotel in Boone, N.C. The victims—elderly couple Daryl and Shirley Jenkins and 11-year-old Jeffrey Williams—visited the property seven weeks apart and all stayed in room 225.

Though the initial investigation following the Jenkins’ deaths was inconclusive, toxicology reports eventually revealed that the deadly gas was to blame for the tragedies. The pool heater’s exhaust pipe, which ran directly under room 225, was the source of the lethal leak.

For more: http://bit.ly/1khYBQb

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Filed under Claims, Guest Issues, Health, Hotel Industry, Maintenance, Management And Ownership, Pool And Spa, Risk Management

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by | May 15, 2014 · 8:36 am

Hospitality Industry Risk Update: “Roving Prostitution Ring Busted in Hotel Sting”

“…Detectives then watched as the women received texts from Tatum, police said, and peered through a peephole of the hotel room’s door as Tatum paced outside in a hallway. ImageFinally, police arrested Tatum along with one of the women, a 19-year-old described as helping Tatum oversee the other women. She faces a charge of promoting prostitution…”

Armed with a handgun, a convicted felon slipped from state to state in recent months with several prostitutes forced to work for him, according to Indianapolis metro police.

Terrence Tatum ran Internet ads that lured men to enjoy sex with five women for $500, police said, or choose from several other less expensive options with women nicknamed “Marvelous,” “Candy” or “Vegas,” among others.

For more: http://indy.st/T6NeB6

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