Tag Archives: Liability

Hospitality Industry Risk Update: “Liberty Mutual: Retail and Hospitality Institute II”

“Best practices for mitigating risk and reducing losses for guest and employee injuries and incidents in the retail, hospitality, restaurant, gaming and entertainment industries.”

Liberty

At the conclusion of this institute, you will be able to:

• Explain what drives best-in-class performance in safety and risk
management
• Implement best practices for achieving safety and
operational excellence
• Apply resources and take advantage of networking opportunities that
can lead to stronger risk mitigation practices and related expense control

For more information contact Liberty Mutual at LPED@libertymutual.com with questions.

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Filed under Guest Issues, Hotel Industry, Risk Management, Training

Hospitality Industry Legal Update: “W Hotel Chain Friendly to Prostitutes, New Jersey Couple’s Legal Filing Claims”

Anna Burgese says she was attacked early last year in the lobby of a South Beach W Hotel by drunken hookers80629236 who mistakenly believed she was competition. She and her husband say they hired undercover agents to visit W Hotels all over the country, according to Philadelphia Daily News, and found prostitution runs rampant.

The W Hotel chain openly allows prostitution in their facilities, a New Jersey couple claims in a recent legal filing obtained by the Philadelphia Daily News.

Anna Burgese of Medford, N.J., says she was attacked early last year in the lobby of a South Beach W Hotel by drunken hookers who mistakenly believed she was competition. The attack was captured on surveillance video.

As a result, Anna Burgese and husband Joseph say they hired undercover agents to visit W Hotels all over the country, according to the newspaper.

The legal filing claims that they found that prostitution runs rampant in the hotels and even found that a sex worker at one W Hotel “used the concierge desk to charge her cellphones and store her purse.”

For more: http://nydn.us/1w27joR

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Filed under Crime, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Liability, Management And Ownership, Risk Management

Hospitality Industry Management Update: “How Much Guest Data Do You Have a Right to Use?”

Pillsbury does his best to makes sure the question of data ownership is ambiguous in his contracts, Bosworth says.big data “It’s left as a, ‘Let’s leave it so that the contract is unclear on this point.’” That’s not a bad way to go. “There’s a strong motivation for the parties to play nice together,” Bennett says. “Because if a big fight breaks out over who owns the data, the answer is going to come down to, ‘None of you own this data. This is the data of the individual.’”

Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide actionable intel to hoteliers that can boost room rates and drive more business to loyalty programs and marketing campaigns. And there are plenty of tech outfits stepping up to lend their expertise to hotels. “We have 18 companies now that we’ve invested in through Thayer Ventures, our venture capital arm, all in the hospitality travel technology space,” says Lee Pillsbury, co-chairman and chief executive officer of Thayer Lodging Group. “One is able to analyze the number of airline passengers overnighting in New York City in any date in the future.” If there’s a huge snowstorm coming to New York, Pillsbury says, the company will take into account the weather forecast and the 600 flights that will be canceled and determine the number of people who will now be staying overnight in Las Vegas as a result.

For more: http://bit.ly/1rX5JUQ

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Filed under Hotel Industry, Management And Ownership, Social Media, Technology

Hospitality Industry Management Update: “Common Fire Code Violations” (Video)

[vimeo https://vimeo.com/107482118 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Common Fire Code Violations’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Fire, Hotel Industry, Insurance, Maintenance, Management And Ownership, Risk Management, Training

Hospitality Industry OSHA Update: “Updates to OSHA’s Recordkeeping Rule”

“OSHA will now receive crucial reports of fatalities and severe work-related injuries and illnesses that will significantly osha-logoenhance the agency’s ability to target our resources to save lives and prevent further injury and illness. This new data will enable the agency to identify the workplaces where workers are at the greatest risk and target our compliance assistance and enforcement resources accordingly.”

-Assistant Secretary of Labor for Occupational Safety and Health, Dr. David Michaels OSHA’s updated recordkeeping rule expands the list of severe injuries that employers must report to OSHA.

As of January 1, 2015, all employers must report

  1. All work-related fatalities within 8 hours.
  2. All work-related inpatient hospitalizations, all amputations and all losses of an eye within 24 hours.

You can report to OSHA by

  1. Calling OSHA’s free and confidential number at 1-800-321-OSHA (6742).
  2. Calling your closest Area Office during normal business hours.
  3. Using the new online form that will soon be available.

Only fatalities occurring within 30 days of the work-related incident must be reported to OSHA. Further, for an in-patient hospitalization, amputation or loss of an eye, these incidents must be reported to OSHA only if they occur within 24 hours of the work-related incident.

For more: http://1.usa.gov/1oJPwyW

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Filed under Claims, Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Legal Update: “Guest Room Privacy and the Fourth Amendment”

In order to create and follow an eviction policy that promotes compliance with the Fourth Amendment, a hotel should identify behaviors that justify eviction.  This requires consultation of the law, including any statutes that govern hotel policies.cop car  The hotel should then train its staff to recognize and respond to behavior that triggers eviction.  A hotel should also provide guests with its eviction policy or communicate in some way the types of behavior that could trigger an eviction.  Finally, in the event of an eviction, the hotel must take steps to communicate to the guest that he or she is being evicted.

Hotels are faced with a delicate balancing act when it comes to maintaining guest privacy.  Hotel staff must comply with police investigations when noncompliance would constitute obstruction of justice.  At the same time, hotel employees must recognize their guests’ Fourth Amendment right to be protected from unreasonable searches and seizures.  If hotel employees comply with an unreasonable search or seizure that results in harm to the guest, the hotel could find itself exposed to civil liability.

Courts have recognized that the Fourth Amendment protection from unreasonable searches and seizures applies to searches and seizures in hotel and motel rooms.  Certain exceptions allow for warrantless searches and seizures, including consent.  In broad terms, the consent exception means that a party’s agreement, actual or implied to a search and/or seizure renders a warrant unnecessary.

For more: http://bit.ly/1pompRR

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Filed under Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Privacy, Risk Management

Hospitality Industry Management Update: “Common Fire Code Violations” (Video)

[vimeo https://vimeo.com/107482118 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Common Fire Code Violations’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Fire, Hotel Industry, Insurance, Maintenance, Management And Ownership, Risk Management, Training

Hospitality Industry Security Update: “Those ‘Secure’ Websites Aren’t Always Secure, Study Finds”

“InterContinental Hotels Group, for example, last year used Ghostery to discover the source of unauthorized digital vendors that were collecting data on some of the hotel company’s web pages,laptop which were slowing down the sites’ response times…’Every millisecond of page latency costs thousands of dollars in lost sales,’  said InterContinental Hotels Group Director of Web Delivery Chad Westfall.”

As brands invest in marketing technologies that make it easier to engage with consumers online, their concerns about digital security are growing.

Companies have encrypted web pages that are designed to prevent third parties from accessing customer data entered online. But many of these sites still have marketing technology that isn’t secure and that could expose a brand to potential data breaches, according to new research from privacy tech firm Ghostery.

Ghostery examined 50 encrypted websites in the airline, financial services, insurance, news and retail industries using data collected from its panel of 20 million consumers. According to Ghostery, 96% of the web pages studied that were supposed to be secure had a security blind spot due to the presence of non-secure code.

For more: http://on.wsj.com/1mCbsAJ

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Filed under Crime, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft

Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)

[vimeo https://vimeo.com/105983681 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Claims, Guest Issues, Health, Hotel Industry, Management And Ownership, Pool And Spa, Risk Management

Hospitality Industry Update: “2014 Trends in Hospitality” (Infographic)

To view at full size, click on the image below!
 
top-5-trends-in-hospitality-for-2014-infographic

For more: http://bit.ly/1udIk11

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Filed under Hotel Bar, Hotel Industry, Management And Ownership, Social Media, Technology