Tag Archives: Liability

by Ida | March 4, 2015 · 10:27 am

Hospitality Industry Risk Management Update: “Cyber Security”

[vimeo https://vimeo.com/121258482Â w=500&h=281]

Petra Risk Solutionsâ€™ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report â€“ â€˜How to Help Protect Your Hotel’s Computer Network and Information Systemsâ€™.Â

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions â€“ America â€™s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Crime, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Technology, Training

Tagged as Arrest, Credit Cards, Crime, Cyber Crime, Cyber Risk, Cybercrime, Cybersecurity, Employees, Facebook, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Report, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Loss Control Manager, Managing Risk, Marco Johnson, Mobile Technology, Motels, P3, Petra, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Risk Management Division, Risk Management Update, Security, Social Media, Surveillance, Technology, Theft, Videos

by Ida | March 2, 2015 · 10:25 am

Hospitality Industry Technology Update: “How to Prepare Your Hotel for Smart Payment Systems”

Biometrics (voice recognition, fingerprint or retina scanning) is quickly becoming another methodÂ of user authentication…Actual credit card data is exchanged only within the bank and payment network, not directly tied to the customerâ€™s interaction with the merchant, removing the merchant from handling that data.

By the end of this year, itâ€™s estimated that 70 percent of all credit cards and 40 percent of all debit cards (about 1.1 billion in total) worldwide will be EMV capable. This payment system, also known as chip and pin, adds dynamic data to the transaction stream that renders replay of payment transactions impossible. And since every card contains its own microprocessor chip, EMV (which stands for Europay, MasterCard, and Visa) cards are nearly impossible to counterfeit.

Thereâ€™s no need for the card to leave the customerâ€™s sight, and thereâ€™s no swiping. The credit card number isnâ€™t exposed on a screen. Though not entirely fail-safe, the technology is a global standard and makes transactions hundreds of times more secure. In Europe, which has had EMV for years, reports indicate that card fraud has fallen as much as 60 percent over the last decade, whereas here in the United States, itâ€™s increased about 50 percent over that same time period.

For more:Â http://bit.ly/1B2Dzwd

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Filed under Crime, Hotel Industry, Management And Ownership, Technology

Tagged as Counterfeit, credit card data, Credit Card Fraud, Credit Card Security, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, EMV, Facebook, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Identity Theft, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Lodging Magazine, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Risk Management Update, Security, Technology, Theft

by Ida | February 27, 2015 · 10:14 am

Hospitality Industry Management Update: “Hotel Room Piracy Shows Dramatic Increase”

â€œThereâ€™s no reason anyone should book outside the block, and if you do, we cannot be responsible.Â When we see 30 rooms held with no name, immediately thereâ€™s a red flag. Yes, sometimes organizations do that, as they need the rooms, but a red flag goes up nonetheless,â€ Dominguez added.

Meeting, incentive, convention and exhibition business is under attack by pirates.

To be more specific, event room blocks are increasingly feeling the effects of room block piracy, in which third partiesâ€”sometimes thieves out to steal credit card information and sometimes more legitimate sourcesâ€”effectively funnel attendees away from official host hotels.

The practice results in host hotels having no record of these attendeesâ€™ reservations; attendees themselves thinking they made the booking through a legitimate source, and meeting and event planners often having to pay attrition fees for not fulfilling room-block agreements with host hotels.

Suffering are the attendee, who loses money to the pirate; the hotel, which might have replaced â€œnon-bookingsâ€ with less-valuable business, and the event planner and event itself, which run the risk of ruined reputations.

For more:Â http://bit.ly/18uSCWq

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management

Tagged as Crime, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Room Piracy, Hotel Security, Hotel Staff, hotel workers, Hotels, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, Online Branding, P3, Petra Risk Solutions, Risk, Risk Management, Risk Management Update, Room Blocks, Security

by Ida | February 25, 2015 · 10:18 am

Hospitality Industry Risk Management Update: “Employee Theft â€“ Protecting More Than Property”

While hoteliers can take strong steps to reduce employee theft, eliminating it entirely is likely an impossibility. The best loss prevention involves good procedures for hiring, training and supervision of employees. And by following a few best practices, employers can limit the potential liability for claims related to employee theft situations and diminish the potential for the insult of an expensive lawsuit on top of the injury of employee theft.

The problem of employee theft in hotels is an age-old problem. Businesses lose billion of dollars each year in employee theft. And hotels, by nature, present numerous opportunities for employee theft from guests and the house. Theft in a hotel can take many forms â€“ from identity theft to credit card fraud to theft of merchandise and guest property. No employer hires an employee thinking that the employee is someday going to steal. Hotels need to take steps to prevent theft and be cautious in taking action against an employee after a suspected theft. Both have practice and legal implications.

Prevention in All Forms

Take a thorough look at your hotelâ€™s security measures and processes. Ensure that your guest room locking systems and room safes meet general industry standards. Review, implement or update employee policies related to 1) package passes to control removal of property from the hotel, 2) lost and found procedures, which should be strictly enforced and 3) guest room access by employees. Consider an audit by a security expert to review your security procedures and protocols – in action.

For more:Â http://bit.ly/17ySjZz

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Filed under Crime, Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Credit Cards, Crime, Cybercrime, Cybersecurity, Employee, Employee Theft, Employees, front desk, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Identity, Identity Protection, Identity Theft, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Stealing Money, Surveillance, Theft

by Ida | February 23, 2015 · 10:13 am

Hospitality Industry Legal Update: “Bill Requiring Sex-Offender Checks on Hotel Workers Advances”

One of those is the fact that the measure as approved by the panel Monday has no enforcement mechanism and no penalties for those hotels that ignore the law.Â Hobbs said she is counting on key changes when the measure goes to the full Senate.Â And Sen. Steve Smith, R-Maricopa, said he wants something in the legislation to ensure there are regular checks made of employees, not just at the time they are hired.

Told of the rapes of two guests in separate incidents in Mesa, members of a Senate panel voted Monday to require hotels to see if those who have access to room keys are sex offenders.

SB 1432 spells out that owners or managers have to use one of two available Internet websites before hiring anyone who can get into a guestâ€™s room. If the employee shows up on either one, the hotel is barred from providing keys, keycards or any other method of getting into a room.

The vote followed testimony of attorneys who represent two women who were attacked in two separate incidents at two separate hotels â€” both reportedly by the same man.

For more:Â http://bit.ly/1EIOPyn

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Filed under Claims, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management

Tagged as Arizona, Background Checks, Crime, Death, Employees, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, P3, Petra Risk Solutions, Phoenix, Restaurant Employees, Restaurants, Risk Management, Security, Sex Offender, Sex Offenders, Sexual Assault, Surveillance, Training

by Ida | February 19, 2015 · 8:40 am

Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

Also of concern to hotels is the Dark Horse Virus, Shortz said. This virus is meant to capture sensitive data business travelers might have on their devices. She said it presents itself as a system update when a user logs onto a hotelâ€™s Wi-Fi network and is prompted to type in their name and room number…Data hacks will continue to happen in the hotel industry, the presenters said. During an interview with Hotel News Now following the session, Garfinkel said itâ€™s not a matter of if a hotel company is hacked, but when.

Lara Shortz surveyed the crowd Tuesday at the Hospitality Law Conference and asked attendees to raise their hands if theyâ€™ve been involved in a data breach.

â€œIf you havenâ€™t raised your hand, you should,â€ Shortz, an attorney at Michelman & Robinson, said during a session titled â€œAnatomy of a hospitality data breach.â€

The session was especially timely given reports that White Lodging was again targeted by data haxkers. In 2014, malware was found in the food-and-beverage outlets of 14 of Â its hotels a year ago.

For more:Â http://bit.ly/1G81ko8

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Filed under Conferences, Crime, Employee Practices, Management And Ownership, Risk Management, Technology, Theft

Tagged as Arrest, Credit Cards, Crime, Cybercrime, Cybersecurity, Data Hack, Data Recovery, Data Security, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Law Conference, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Data Breach, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Security Breach, Security Data Breach, Surveillance, Technology, Training

by Ida | February 17, 2015 · 9:46 am

Hospitality Industry Management Update: “5 Trends in Hotel Design”

Developers with sustainability goals can use the LEED credit list and become certified, but Beckman says those things arenâ€™t always sensible. He sees a bigger payoff in selecting sites that are polluted and need fixing. â€œNow, youâ€™re taking care of a site that has had some industry on it and has left some residue behind that needs to be cleaned up,â€ he says. â€œSo youâ€™re doing something positive for the urban environment, for the city, and for yourself.â€

As the U.S. economy continues to strengthen, the architecture and design industry is gaining momentum. Gordon Beckman, principal and design director at John Portman & Associates, an architectural and engineering firm with more than 60 years of expertise in designing hotels and other buildings, discusses opportunities and trends in hotel design.

All About Authenticity
Hotels across the country are focused on providing locally relevant and authentic experiences. As a result, lobbies have evolved into active social hubs with flexible spaces for work and play, featuring cafÃ©s, bars, libraries, computer stations, game rooms, and more. â€œThe more interactive things you have, the betterâ€”whatever you can do to connect people and make it less of a hotel and more of a place,â€ Beckman says. By incorporating flexible design elements, hotels can more quickly adapt to consumersâ€™ changing tastes and preferences. â€œThereâ€™s a certain flexibility that gets built in to allow for change, because more and more people see hotels as an evolution of place rather than a static brand.â€

For more:Â http://bit.ly/1DmhV9L

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Filed under Employee Practices, Hotel Industry, Hotel Restaurant, Maintenance, Management And Ownership

Tagged as Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Branding, Hotel Design, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Technology, Training

by Ida | February 10, 2015 · 10:39 am

Hospitality Industry Management Update: “Reducing Waste Can Benefit the Environment and Bottom Line”

Because landfill costs differ by region, the company provides cost analysis proposals to hotels interested in its recycling services, whichâ€”if clients preferâ€”include the installation of new mattresses as well as the removal of old.In its cost analysis for Hilton Worldwide, the company found it could recycle mattresses and box springs for an average $20 per set versus the $50 average it would cost to landfill them.

Trash piles are shrinking across the United States as a growing number of hotels are opting to divert waste previously destined for landfills. Adopting greener waste-management practices offers a handful of benefits. It aligns your property with state and local waste-reduction laws that, if not enacted in your area yet, likely will be soon. It demonstrates a commitment to environmental responsibility, which can be an appealing draw for socially conscious clients. And it can yield significant savings when done right.

For more:Â http://bit.ly/1zHjT1x

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Filed under Employee Practices, Green Lodging, Hotel Industry, Maintenance, Management And Ownership

Tagged as cost analysis, Employees, Guest Safety, Health Hazards, Hilton Hotels, Hilton Worldwide, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Lawsuits, Legal Issues, Legal Risks, Liability, Lodging Magazine, Managing Risk, Motels, P3, Petra Risk Solutions, Property Damage, Recycling, recycling services, Reducing Waste, Risk Management, Sustainability

by Ida | February 9, 2015 · 11:02 am

Hospitality Industry Risk Management Update: “U. Michigan Frat Accused Of Causing $50,000 In Damage To Hotel ‘Embarrassed And Ashamed’ Of Behavior” (VIDEO)

“We had a group of a fraternity that was visiting and had an excessive party and did damage on the resort. Food, beer, alcohol, the walls, carpet damage, ceiling broken down and furniture damage,” the Treetops Resorts general manager told local 9 & 10 News. He also said that the students had to be led out of the hotel by police.

The University of Michigan chapter of Sigma Alpha Mu released a statement Wednesday taking responsibility for a reported $50,000 worth of damage to a northern Michigan ski resort.

“We are embarrassed and ashamed of the behavior of a few of our chapter members at Treetops Resort over the weekend of January 17-18,” the fraternity said. “This behavior is inconsistent with the values, policies, and practices of this organization.”

The Sigma Alpha Mu members allegedly caused a reported $50,000 worth of damage.Â Two other UMich fraternities also reportedly caused thousands of dollars worth of damage to another nearby ski resort the same weekend.

For more:Â http://read.bi/1CMh6GM

And for more on how to manage special events, check out the video below from Petra’s own P3 Risk Management Team.

[vimeo https://vimeo.com/119141202 w=500&h=281]

Petra Risk Solutionsâ€™ Director of Risk Management, Todd Seiders, offers a P3 Hospitality Risk Report â€“ â€˜Managing Prom Nights & Grad Partiesâ€™.Â

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Crime, Guest Issues, Hotel Industry, Insurance, Management And Ownership, Risk Management, Structural Damage

Tagged as Arrest, Crime, Education, Employees, Fraternity, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Damage, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Marketing, Motels, P3, Petra Risk Solutions, Property Damage, Restaurants, Risk Management, Risk Management Division, Risk Management Update, Security, Sigma Alpha Mu, Surveillance, Training, University of Michigan, Videos

by Ida | February 6, 2015 · 9:03 am

Hospitality Industry Conference Update: “2015 Hospitality Law Conference”

The speakers, panelists, roundtable hosts, and facilitators of the 2015 Hospitality Law Conference represent the full spectrum of key roles in the hospitality industry: Private attorneys, hotel and restaurant corporate counsel, risk managers,finance executives, real estate developers, human resources managers, loss prevention managers, insurance brokers, and hotel and restaurant owners, managers, and operators

Hospitality Insurance and Loss Prevention Summit:Â The Petra Risk Solutions Hospitality Insurance and Loss Prevention Summit converges insurance, risk, LP, legal and finance to break down the silos of these functional areas. As we do each year, we begin with the top claims that have occurred over the last twelve months and the best practices to prevent them from occurring at your hotel or restaurant. As Worker Compensation Claims are becoming more of a challenge for the industry, we will take a deeper dive into best practices for prevention, claims handling and back to work policies.

For more:Â http://bit.ly/1zX3RBh

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Filed under Conferences, Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Americans with Disabilities Act, Arrest, Bed Bugs, Conference, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, EEOC, Employees, Finance Executives, Fire, Guest Safety, Health Hazards, HLC15, Hospitality, Hospitality Industry, Hospitality Law Conference, Hospitality Lawyer, Hotel Branding, Hotel Crime, Hotel Damage, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Insurance Brokers, Lawsuits, Legal Issues, Legal Risks, Liability, Loss Prevention, Managing Risk, Marketing, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Petra Risk Solutions Hospitality Insurance, Pool and Spa Safety, Private Attorneys, Property Damage, Real Estate Developers, Restaurant Employees, Restaurants, Risk, Risk Management, Security, Stephen Barth, Surveillance, Swimming Pools, Technology, Theft, Videos, Water Damage

Tag Archives: Liability

Hospitality Industry Technology Update: “How to Prepare Your Hotel for Smart Payment Systems”

Hospitality Industry Management Update: “Hotel Room Piracy Shows Dramatic Increase”

Hospitality Industry Risk Management Update: “Employee Theft â€“ Protecting More Than Property”

Hospitality Industry Legal Update: “Bill Requiring Sex-Offender Checks on Hotel Workers Advances”

Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

Hospitality Industry Management Update: “5 Trends in Hotel Design”

Hospitality Industry Management Update: “Reducing Waste Can Benefit the Environment and Bottom Line”

Hospitality Industry Risk Management Update: “U. Michigan Frat Accused Of Causing $50,000 In Damage To Hotel ‘Embarrassed And Ashamed’ Of Behavior” (VIDEO)

Hospitality Industry Conference Update: “2015 Hospitality Law Conference”

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