Tag Archives: Master Key

Hospitality Industry Crime Risks: New York Hotel Rooms Burglarized By Man Who Stole Housekeeping Master Key

“…An investigation found the housekeeping master key had been stolen. Maintenance personnel reported an individual had been seen using a card to enter a room other than his own, and more guests reported thefts and observations of someone entering rooms without authorization…A hotel thefthotel guest on the second floor claimed that when he returned to his room at 7 p.m. he found his suitcases unzipped, marks on a locked briefcase, two watches and other personal items missing, as well as the dresser from the room…”

After allegedly stealing the master key from the Super 8 Hotel on Route 17, a Hillburn, N.Y., man was arrested on charges of burglary, theft, and drug possession, according to Police Chief James Batelli. Frank Hadley, 40, who was a registered guest in a room on the third floor of the hotel from May 14-21, was arrested Monday, May 20, after an investigation by the Mahwah Police Department found he had stolen the master key and broke into hotel rooms.

Another guest, who was also staying on the second floor, reported that he was wakened by a knock at his door followed by the sound of the key card accessing the room. The guest went to grab the door and confronted the perpetuator who “rambled about having problems with satellite reception on the third floor,” Batelli said. The customer didn’t get a good look of the man at his door because of poor lighting, he said.

For more:  http://www.northjersey.com/news/209458021_Alleged_Mahwah_hotel_theif_stole_master_key.html

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Filed under Crime, Guest Issues, Liability, Management And Ownership, Risk Management, Theft

Hospitality Industry Guest Room Security: "Mobile Phone Master Key ByPass" Technology Allows Instant "Neutralizing" Of Lost Or Stolen Master Keys

“…when a master key is lost or stolen, each and every lock must be manually re-programmed to ensure that anyone finding the master key cannot open every door in the hotel…”

 Hotel managers have long experienced the logistical and costly hurdles of having to manage the loss of staff master key cards. With the uptake of Mobile Key by OpenWays – the industry’s first and only ubiquitous mobile phone guest front desk bypass method allowing the unlocking of guestroom doors – hoteliers have been quick to realize the additional opportunity to help mobilize their workforce. As a result, OpenWays announces the launch of Mobile Master Key.

Appropriate administration of master keys is critically important for the safe and secure management of any hotel.

With OpenWays Mobile Master Key, neutralizing a lost or stolen master key happens simply with the push of a button. There are no locks to walk to and reprogram. It’s a highly secure and easy process. Since reporting the loss now has limited consequences, staff members are more inclined to immediately report a loss vs. trying to find their plastic card for hours before eventually reporting the loss to hotel security.”

For more: http://www.hospitalitynet.org/news/154000320/4053444.html

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Filed under Guest Issues, Labor Issues, Liability, Maintenance, Management And Ownership, Privacy, Risk Management, Technology