Tag Archives: Mobile Check-In

Hospitality Industry Technology Update: “Innovator: Marriott Official Says Technology Will Play a Growing Role in Your Hotel Stay”

“…What we clearly know is not every guest wants to walk into a hotel and not talk to anybody. At a premium brand like JW or Marriott, they want both. If I’m on a vacation and I’m at a resort,Cahill_606 I’m probably going to spend a lot of time talking to a person. If I’m on a business trip and I’m checking in at 11 at night and getting up at 5 in the morning, I may want to bypass people. We’re looking at every aspect of our business model and trying to understand how does technology enhance it from a customer standpoint and a business standpoint…”

From check-in to check-out and every service in between, Marriott International is evaluating ways that technology can improve its hotel business. In an industry where customer service is paramount, that means a strategy that blends high tech with high touch, says Paul Cahill , senior vice president of brand management for Marriott Hotels.

Cahill oversees the company’s flagship hotel chain and the one where it pilots new technologies before rolling them out to other properties. To date, those technologies include a broad range of mobile services to ease guests’ stay inside the hotel, as well as experimentation with text messaging, social networking and location-based services.

For more: http://wapo.st/X4mEKs

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Technology

Hospitality Industry Technology Update: “In Marriott’s Newest Flagship, Tech is all Behind the Scenes and in Your Hand”

“…Research is showing that more hotel guests are starting to demand certain techie features.marriott-marquis-exterior Research company SmartBrief found that 45 percent of hotels guests travel with two mobile devices – 40 percent carry three. And with these devices, guests are demanding more charging options, mobile-based automated services like check-in/check-out, digital signage in the lobby, sophisticated meeting rooms, and customer service via social media…”

As technology continues to dictate our everyday lives, we seemingly anticipate our environment to respond in the same manner. There are numerous products designed to make our homes smarter, and even restaurants are using tablets to do away with traditional wait staff. In the travel and hospitality sector, some hotels are adapting to new tech trends by adding things like automated blinds, TVs embedded in bathroom mirrors, sophisticated radios with iPhone docks, iPads in lounges, or even a robotic luggage handler (it’s real, it’s called the Yobot, and it’s at the Yotel in New York City).

For more: http://bit.ly/1mobXr6

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Filed under Hotel Industry, Management And Ownership, Social Media, Technology

Hospitality Industry Technology Update: “Hotels Working On Concierge App For Check-in Via Smartphones”

“…Marriott Hotels, for instance,offers mobile check-in for select members who can check in via the mobile app and collect their key card from a designated mobile check-in desk. Image‘This technology will change the guest arrival experience and streamline the entire check-in process,’ said Prasad Iyer, head-cluster e-commerce, Indian subcontinent and Maldives at Marriott Hotels…”

Come 2015, guests arriving at the Aloft and W Hotels will be able to bypass the traditional check-in desk and enter their rooms using their smartphone as the room key.

Starwood Hotels & Resorts, which owns the two boutique brands, is working on collaboration with locking and security solutions provider Assa Abloy to develop keyless checkin technology that will allow the guests to check in and out of their rooms using their mobile phones.

For more: http://bit.ly/1n4iwRN

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Technology

Hospitality Industry Technology Update: “Accor Puts Digital Technology at the Heart of the Customer Experience”

“…With the massive deployment of this digital solution Accor is clearly providing an online service that is consistent with new consumer habits. Image Over two billion people currently have a smartphone and 47% of travel searches are made from mobile phones, making them the preferred device for finding, preparing and organizing a trip…”

1,000 Accor hotels worldwide equipped with innovative new digital welcome by end 2014

Accor announces the worldwide implementation of a digital solution that revolutionizes guest welcome in its hotels. The objective is simple: use digital technology to offer customers an unprecedented personalized welcome. Guest welcome is less devoted to administrative formalities, making the hotelier entirely available to greet guests, cater for their individual needs or simply help them save time.

For more: http://www.mynewsdesk.com/sg/accor-hotels/pressreleases/accor-puts-digital-technology-at-the-heart-of-the-customer-experience-988715

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Technology