Tag Archives: Motels

by | May 21, 2013 · 5:44 am

Hospitality Industry Legal Risks: Kentucky Motel Owners And Manager Sued For “Negligence” By Woman Injured When Stairway Broke Away From Second-Floor Landing

“… stairway connecting a second-floor landing to a third-floor landing broke away at the lower end while the women were on it…(the plaintiff) states in her Hospitality Industry Injury Lawsuitssuit that the defendants were negligent by “specifically allowing or creating a hazardous condition in the stairwell of the premises by failing to ensure that the steps were safe for use …she also alleges the owners and manager should have known about the unstable stairwell…”

One of the women injured in a staircase collapse last month at a local motel is suing the business in Madison Circuit Court. Amanda Williams filed the suit May 15, alleging the owners and operators of the Super 7 motel, Richmond Host LLC and Alisha LLC, were negligent in maintaining the property, specifically the “unstable stairwell.”

Williams also is suing Paul Patell, who is listed in the suit as the motel’s local manager. On April 23, two women were injured when a set of exterior stairs collapsed.

Williams and another woman were taken by ambulance to Baptist Health in Richmond, and one of the women later was taken to the University of Kentucky Medical Center, according to a Madison County EMS official.

Williams said she suffered “serious and severe personal injuries” to her spinal cord and legs. She will need prolonged medical attention and may require surgery, according to the lawsuit.

Williams is suing to recover the costs of her medical care, pain and suffering, mental distress, future medical expenses and lost wages.

For more:  http://richmondregister.com/localnews/x508507707/Woman-sues-Super-7-over-staircase-collapse

Comments Off on Hospitality Industry Legal Risks: Kentucky Motel Owners And Manager Sued For “Negligence” By Woman Injured When Stairway Broke Away From Second-Floor Landing

Filed under Guest Issues, Injuries, Insurance, Liability, Management And Ownership, Risk Management

Tagged as , , , , , , ,

by | May 14, 2013 · 6:21 am

Hospitality Industry Health Risks: “Non-Smoking Rooms” In Hotels With Partial Smoking Bans “Are As Polluted With Third Hand Smoke” As Smoking Rooms, New Research Demonstrates

“…Air nicotine levels in smoking rooms were significantly higher than in non-smoking rooms; (but) they were also 40% higher in smoke free hotelsnon-smoking rooms of hotels operating partial smoking bans than in those operating total bans…findings demonstrate that some non-smoking guest rooms in smoking hotels are as polluted with [third hand smoke] as are some smoking rooms…”

Non-smoking rooms in hotels operating a partial smoking ban don’t protect their occupants from tobacco smoke, reveals new research published online in Tobacco Control. The researchers analyzed the surfaces and air quality of rooms for evidence of tobacco smoke pollution (nicotine and 3EP), known as third hand smoke, in a random sample of budget to mid-range hotels in San Diego, California.

Ten hotels in the sample operated complete bans and 30 operated partial smoking bans, providing designated non-smoking rooms.

Non-smokers who spent the night at any of the hotels, provided urine and finger wipe samples to assess their exposure to nicotine and a cancer causing agent found specifically in tobacco smoke—known as NNK—as measured by their metabolites cotinine and NNAL.

The findings showed that smoking in hotels left a legacy of tobacco pollution in both smoking and non-smoking rooms. A partial smoking ban did not protect the occupants of non-smoking rooms from exposure to tobacco pollution.

For more:  http://blogs.bmj.com/tc/2013/05/14/new-study-partial-smoking-bans-in-hotels-fail-to-protect-guests-from-tobacco-smoke/?q=w_tc_blog_sidetab

Comments Off on Hospitality Industry Health Risks: “Non-Smoking Rooms” In Hotels With Partial Smoking Bans “Are As Polluted With Third Hand Smoke” As Smoking Rooms, New Research Demonstrates

Filed under Guest Issues, Health, Liability, Risk Management

Tagged as , , , , , ,

by | May 5, 2013 · 7:27 am

Hospitality Industry Legal Risks: Ohio Motel Sued For $25,000 By Guest For “Bed Bug” Bites Requiring Medical Treatment; Staff Should Have Recognized Signs Of Infestation

“…in the morning, she claims she had bed bug bites, which were severe enough she required medical treatment. The bugs also reportedly infested the luggage she had with her. When she arrived home, the bed bugs reportedly infested her home…(the Bed Bugs in Hotel Roomsplaintiff) contends the staff should have been trained to recognize the signs of bed bugs, identified the problem, reported it to management and called in proper pest control measures to eradicate the creatures. She also believes she should have been alerted of the unsafe conditions of the room…”

A lawsuit was filed in Columbiana County Common Pleas Court this week seeking damages from bed bugs allegedly discovered last summer by a guest at Barnett’s Motel on U.S. Route 62 west of Salem. Jacki Covert, of Antiock, Ill., claims she rented room 110 on June 24, 2012 and spent a night at the motel.

According to the lawsuit, Hemiptera, which are also known as bed bugs, suck blood and rapidly reproduce. The bugs can be difficult to control, even in the cleanest facilities. The bugs shed their skin as they grow, leaving behind proof of their existence on sheets, pillow cases, couches, chairs, carpets and floors throughout the room.

She is seeking in excess of $25,000 in relief.

For more:  http://www.salemnews.net/page/content.detail/id/565283/Woman-sues-Barnett-s-Motel-over-alleged-bedbug-infestation.html?nav=5061

Comments Off on Hospitality Industry Legal Risks: Ohio Motel Sued For $25,000 By Guest For “Bed Bug” Bites Requiring Medical Treatment; Staff Should Have Recognized Signs Of Infestation

Filed under Guest Issues, Health, Liability, Training

Tagged as , , , ,

by | April 29, 2013 · 7:23 am

Hospitality Industry Technology Solutions: A “Hotel Technology” Checklist For Improved Guest Safety, Security And Convenience

Hotel Technology SolutionsThe following are from the “DO’s and DON’TS of Hotel Technology v5” for improved safety, security and convenience of hotel and resort operations:

  • Have universal power sockets with USB power sockets easily available for guest-use in public areas, especially Lobby Lounges, Dining areas, Club Lounges and Poolside – also have international adaptors handy
  • Have a smartphone compliant version of your hotel data file available for download on your website at the same time make sure your website is mobile compliant
  • Check all the peep holes on guest room doors to make sure they are secure and the right way round
  • Mount irons on wall brackets in closets instead of placing them on the floor or shelves
  • Clearly display broadband charges, if your hotel has any and have a sign-on page if your Government so requires it
  • Have an emergency torch/flashlight in the guest room
  • Have a person or system to monitor social networking sites for mentions about your hotel and respond appropriately and in a timely manner
  • Monitor what is written about your Hotel on Social networking sites like Trip Advisor
  • Put a notice on your HSIA sign-up screen that your government may block access to certain websites and internet services if they apply to you. Have your IT People know how to workaround this if the Guest asks
  • Make sure the electronic door lock on the guest room door closes quickly when the door shuts
  • Add CCTV cameras inside your Data Center – one that is directed to the server racks and the other, to the entrance door
  • Use electronic locks on your Server racks – not just metal keys
  • Use a bio-metric reader or PIN pad for staff entrance/egress that is linked to the Time and Attendance/Payroll System
  • Make sure your room safe is bolted down to a floor or wall and cannot be easily removed
  • Monitor the TV volume in the guest room so that it can go down very low and not too high. Some guests like to leave the TV on all night but at a very low background volume
  • Have a very low nightlight in the bathroom/toiletConsider using Motion/Presence [PIR] detectors rather than key cards to control energy in-room
  • Check from time to time in-the-floor power sockets – the metal type which are supposed to lift up when the clip if flicked – most often they stick after a while having been covered with floor polish and dust
  • Consider having a secure place where Guests can deposit their valuables and gadgets at the poolside or beach if they want to take a dip in the pool or use the sauna
  • Test your [magnetic] key cards to see if they de-magnetize when placed next to a mobile phone – often they do and is a great inconvenience to the guest as well as an operational chore
  • Have your IT team join such organizations as HFTP and HTNG so that they keep up to date with Hotel Technology – you should also sponsor them as well as have them attend various Conferences and Exhibitions
  • Regularly check and install Service Packs and software upgrades

For more:  http://www.hospitalitynet.org/news/global/154000320/4060454.html

Comments Off on Hospitality Industry Technology Solutions: A “Hotel Technology” Checklist For Improved Guest Safety, Security And Convenience

Filed under Guest Issues, Maintenance, Management And Ownership, Risk Management, Technology

Tagged as , , , ,

by | April 13, 2013 · 7:24 am

Hospitality Industry Property Risks: Tennessee Motel Fire “Driven By High Winds” To Attic And Roof; Results In $550,000 Of Damage To Twenty Rooms

Motel Fire“…Firefighters tried to cut the roof to keep the fire from spreading, but that effort failed…The Clinton Fire Department report estimated property losses at $300,000 and damage to contents at $250,000…”

A Thursday afternoon fire at the Motel 6 in Clinton that apparently spread from a mulch bed outside the building to the roof and attic damaged at least 20 rooms and caused an estimated $550,000 damage, authorities said.

The flames went up the side of the building and, driven by high winds, made it to the attic, where the fire burned through the roof, WYSH Radio in Clinton reported. Officials said at least 20 rooms were damaged by fire, and a large part of the rest of the building received smoke and water damage.

Firefighters used a ladder truck to spray water on the fire, and utility workers were called in to turn off power, natural gas, and hotel water.  The American Red Cross responded to help the people staying at the hotel, which is owned by Rocky Daya of Clinton, the report said.

For more:  http://oakridgetoday.com/2013/04/12/motel-6-fire-in-clinton-causes-estimated-550000-in-damages/

Comments Off on Hospitality Industry Property Risks: Tennessee Motel Fire “Driven By High Winds” To Attic And Roof; Results In $550,000 Of Damage To Twenty Rooms

Filed under Fire, Insurance, Maintenance

Tagged as , , ,

by | March 14, 2013 · 5:53 am

Hospitality Industry Employment Risks: Michigan Motel Settles “Pregnancy Discrimination Lawsuit” For $27,500; Safety Of Unborn Fetus No Reason For Employment Exclusion

“…according  to the EEOC’s suit, Ramin fired a housekeeper after she reported her pregnancy  to them.  Management stated it could not  allow the employee to continue to work as a housekeeper because of the  EEOCpotential harm to the development of her baby, the EEOC said…”

Ramin Inc., the owner of a Comfort Inn & Suites  in Taylor, Mich., will pay $27,500 to settle a pregnancy discrimination lawsuit  (EEOC v. Ramin, Inc., 2012-cv-15015) filed by the U.S. Equal Employment  Opportunity Commission (EEOC), the agency announced today.

Title VII  of the Civil Rights Act of 1964, as amended by the Pregnancy Discrimination Act  (PDA), protects female employees against discrimination based on  pregnancy.  Under the statute, an  employer may not exclude pregnant women from employment based on the employer’s  supposed concerns about the safety of the mother or unborn fetus.  The EEOC filed suit after first attempting to  reach a pre-litigation settlement through its conciliation process.

In a consent decree filed with the  U.S. District Court for the Eastern District of Michigan, the company agreed to  pay $2,500 in back pay and $25,000 in compensatory and punitive damages.  In addition, Ramin agreed to a permanent  injunction enjoining it from discriminating against an employee due to her  pregnancy or requiring a pregnant employee to provide medical documents that  releases her to work.  The decree  requires that Ramin provide training to all of its managerial and non-managerial  employees on sex and pregnancy discrimination; draft a new employee policy  regarding sex and pregnancy discrimination; post a notice regarding the suit  for all employees; and report to the EEOC for four years.  The injunction, training, policy revisions,  and EEOC monitoring constitute targeted, equitable relief that aims to prevent  similar violations in the future.

For more: http://www.eeoc.gov/eeoc/newsroom/release/3-12-13a.cfm

Comments Off on Hospitality Industry Employment Risks: Michigan Motel Settles “Pregnancy Discrimination Lawsuit” For $27,500; Safety Of Unborn Fetus No Reason For Employment Exclusion

Filed under Employment Practices Liability, Insurance, Labor Issues, Liability, Management And Ownership, Training

Tagged as , , , , , ,

by | March 8, 2013 · 7:39 am

Hospitality Industry Property Risks: South Carolina Motel Fire Caused By Gasoline Vapors Ignited By Water Heater; $300,000 In Damage

“…vapors from gasoline stored there apparently ignited the pilot light in the water heater…it took 90 minutes for Motel Firemore than 50 firefighters from the town, Monetta, Ridge Spring and Lexington County to bring the blaze under control…”

A motel on the east side of town is closed after fire destroyed two-thirds of the 27-room structure, authorities said. Damage to the Leesville Lodge is estimated at $300,000, fire chief Jay Hendrix said.

The fire started shortly after 1 p.m. Wednesday in the laundry room at the 27-year-old motel in the 600 block of East Columbia Avenue, he said.

Read more here: http://www.thestate.com/2013/03/07/2664768/batesburg-leesville-motel-closed.html#storylink=cpy

Comments Off on Hospitality Industry Property Risks: South Carolina Motel Fire Caused By Gasoline Vapors Ignited By Water Heater; $300,000 In Damage

Filed under Insurance, Management And Ownership, Risk Management, Training

Tagged as , , , , , ,

by | March 5, 2013 · 8:21 am

Hospitality Industry Theft Risks: Alabama Motel Clerk Arrested For Stealing 23 Guests’ Credit Card Information; No Background Check Because It Was “Too Expensive”

“…(the motel clerk) used his position to remove credit card information from 23 customers from the motel database and used 12 of the card numbers in a fraud scheme to steal cash from the business…the owner Hotel Credit Card Fraudadmitted that he did not do a background check prior to hiring this person…the background check was too expensive…”

Mobile police have arrested a man for credit card fraud and trafficking in stolen identities after they say he took credit card information from 23 motel customers. Police said Bryant Onell Niles, 28, worked as a desk clerk at the Baymont Inn Suites in Mobile, where the alleged crimes took place.

Police said he was found in possession of the 11 unused credit card numbers with names and expiration dates belonging to former customers of the motel. Mobile police said last year, Niles was working as a desk clerk at an unnamed hotel when he stole credit card information from a person who had stayed at the hotel.

Police said he used the guest’s information to book hotels for himself and his friends. That’s how authorities say they caught him.

For more:  http://www.fox10tv.com/dpp/news/local_news/mobile_county/mpd-hotel-clerk-stole-23-credit-card-numbers

Comments Off on Hospitality Industry Theft Risks: Alabama Motel Clerk Arrested For Stealing 23 Guests’ Credit Card Information; No Background Check Because It Was “Too Expensive”

Filed under Crime, Guest Issues, Insurance, Liability, Management And Ownership, Theft

Tagged as , , , , , ,

by | January 17, 2013 · 10:06 am

Hospitality Industry Property Risks: Michigan Motel Fire Starts In Bathroom Fan And Results In “Complete Loss” To Building

“…it appears the fire started in a bathroom fan on the motel’s second floor, although a direct cause wasn’t immediately identified…(firefighters) made an initial handline attack and were able to stop it from spreading Motel Firesouth, but the fire did come around and spread indoors through the additional building…”

A metro Detroit motel that has been around since the 1960s is now a complete loss after fire tore through the building early Thursday morning. WWJ’s Ron Dewey reports the fire broke out around 2 a.m. at the Flamingo Motel on Groesbeck Highway in Fraser.

Firefighters from Fraser and Roseville responded and worked for about two hours before the fire was extinguished. Fraser Public Safety Lieutenant Dan Kolke said damage to the building is extensive.

All 10 of the motel’s occupants were able to get out safely and uninjured. Lilly Eilem said she saw the firetrucks outside her window, but didn’t put two and two together until she heard Meeks pounding on her door, telling her to get out.

Two firefighters were taken to the hospital for minor smoke inhalation.

For more:  http://detroit.cbslocal.com/2013/01/17/two-firefighters-injured-in-motel-fire/

Comments Off on Hospitality Industry Property Risks: Michigan Motel Fire Starts In Bathroom Fan And Results In “Complete Loss” To Building

Filed under Fire, Insurance, Liability, Maintenance

Tagged as , , , ,

by | January 13, 2013 · 8:00 am

Hospitality Industry Property Risks: Massachusetts Motel Fire Starts In “Old Sauna Room” Used For Storage; “Extensive Smoke Damage” Estimated At $50,000 To Concrete Building

“…The fire started in an old sauna room on the first floor next to the main office…the room was being used by Motel Firethe owner for storage…several second-floor motel rooms received extensive smoke damage…”

The Travelodge on Rte. 9 in Natick was evacuated Saturday morning after a two-alarm blaze struck, forcing occupants outside and damaging several rooms. Fire Chief James Sheridan said the department responded to the 1350 Worcester St. motel after receiving multiple 911 calls for a fire beginning at 11:11 a.m.

Sheridan said the building was evacuated, as the first firefighters on the scene saw heavy smoke and fire. They aggressively suppressed the fire and knocked it down quickly.

Sheridan said the department struck a second alarm upon getting to the motel, with firefighters from Framingham and Wellesley covering the central station.

He estimated roughly $50,000 in damages to the concrete building. As of 1:30 p.m., the department was still cleaning up at the scene, he said.

Comments Off on Hospitality Industry Property Risks: Massachusetts Motel Fire Starts In “Old Sauna Room” Used For Storage; “Extensive Smoke Damage” Estimated At $50,000 To Concrete Building

Filed under Fire, Guest Issues, Maintenance, Management And Ownership

Tagged as , , , ,