Tag Archives: Petra Risk Solutions

Hospitality Industry Insurance Update: “Insurance Recovery for Business Interruption & Slowdown”

“…When claims arise, insurance companies will often look for ways to deny coverage or diminish their exposure to the loss. After charging you premiums based on the entirety of your business operations, these insurance companies should not be so quick to deny coverage to you on the grounds that Image you merely suffered a slowdown or partial interruption. If your insurance company is not fully cooperating, you should engage the services of an insurance recovery attorney who can assist you in getting the insurance company to honor its obligations under the policy…”

What happens when a hotel suffers property damage, whether by natural disaster or man-made accident, and is forced to close some or all of its rooms, amenities or services? It is important to understand how insurance can protect you from the resulting financial loss. In addition to potential recovery for property damage from your property/casualty policy, you may be able to recover lost revenue from your business interruption coverage. If your operations are disrupted, whether completely or partially, the language of your policy will determine if, and for how long, your insurance company will cover such loss.

For more: http://hlconverge.com/index.php/component/k2/item/825-insurance-recovery-for-business-interruption-slowdown

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Hospitality Industry Technology Update: “Tiered Wi-Fi Emerges as New Industry Model”

“…major hotel companies that have offered free Wi-Fi for several years at limited- and select-service brands have recognized that free basic Wi-Fi is indeed now a consumer expectation. Wifi In response, they have begun developing tiered offerings that satisfy customer demands while also leaving open the possibility of revenue for premium service….” 

After seeing complimentary Wi-Fi service become ubiquitous at limited- and select-service hotels, owner-operators of full-service properties are now facing growing pressures from consumers and brands to provide a tiered program that features free, property-wide basic service while charging for premium broadband access.

 “What we’re seeing now is more brands responding to consumer demand, because there has been a clear indication from consumers that basic connectivity is something they now expect us to provide (at no cost),” said Bill DeForrest, president and CEO of Chicago-based Spire Hospitality, which manages 22 properties including two full-service hotels under the Hilton Hotels & Resorts brand.

For more: https://www.hotelnewsnow.com/Article/13509/Tiered-Wi-Fi-emerges-as-new-industry-model

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Technology

Hospitality Industry Security Update: “Hotel Security for the Traveler”

“…There are three questions to ask for selecting a secure hotel: Are there electronic door locks? Is there good key control? And is there a fire alarm and water sprinkler system? Image Generally, the only way to find this out is calling the hotel directly. The number one security issue is controlling who has access to a guest’s hotel room…

The sad truth is that criminals target travelers, especially in and around hotels. The abundance of literature on the topic of hotel security does not seem to have deterred criminals from using hotels as a target of their trade. An informal survey of hotel security staff reveals old patterns of crime repeated and new tricks (or new variations of old tricks) continue as before. There are, however, some practices which can reduce your risk of being the target of crime or other hazards in a hotel.

For more: http://businessdayonline.com/2014/04/hotel-security-for-the-traveler/#.U0v56q1dXnw

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Conference Update” Southern California Hotel and Lodging Conference”

Hospitality Industry Conference Update

Come check out Petra’s own Director of Risk Management, Todd Seiders, and Loss Control Manager, Marco Johnson, at the Southern California Hotel and Lodging Conference.

For more: http://www.calodging.com/events/2014-southern-california-hotel-lodging-conference/

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April 11, 2014 · 8:33 am

Hospitality Industry Update: A Look Inside The Hotel Industry”

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April 4, 2014 · 8:08 am

Hospitality Industry Technology Update: “How to Protect Your Online Presence”

“…Starkov suggests that franchisees put pressure on the brands to gain access to their own listings so they can better manage their online reputation. Image ‘If there is no ownership of the listing and no responses from the property, even the positive reviews don’t sound credible,’ he says. ‘And negative reviews without a response sends a signal that the hotel doesn’t care’…”

In January, spammers hijacked official website links for thousands of hotels listed within Google+ Local, rerouting visitors to third-party booking services. Since these listings feed results into Google Search, Maps, and Hotel Finder, Google worked quickly and quietly behind the scenes to correct the links. And despite the irritation of this hack, there are key takeaways for hoteliers that can help them protect their online presence.

For more: http://www.lodgingmagazine.com/how-to-protect-your-online-presence/

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media, Technology

Hospitality Industry Workers’ Compensation Update: Hospitality Workers’ Compensation Insurance Costs and Solutions”

“…Many companies have reduced their management staff in the past several years, which has led to mismanagement of, or no management whatsoever, of employee on-the-job injuries and safety programs.Image Unmanaged employee injuries add more cost to workers’ comp insurance claims, and higher costs translate into higher insurance rates at renewal time…”

“…Reevaluating how a housekeeper or room attendant performs his or her day-to-day routine is also important. Prevention of injuries and training hotel staff in safe work practices will save money on workers’ comp injury claims and reduce overall insurance costs in the long-run….”

The worst kind of pain is self-inflicted pain.

A large majority of the workers’ compensation injuries in the hotel and hospitality business are from the housekeeping department, and more specifically housekeepers/room attendant injuries that could have been prevented.

Workers’ comp insurance rates have skyrocketed in the past 18 months. The higher rates are due to increased medical costs, the unknown factors of Obamacare, and employees making more claims due to the recession and their fear of being laid off or losing hours.

For more: http://www.insurancejournal.com/magazines/features/2014/03/10/322466.htm

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Filed under Claims, Employee Practices, Health, Hotel Employees, Hotel Industry, Injuries, Insurance, Labor Issues, Maintenance, Management And Ownership, Risk Management, Training

P3 Hospitality Industry Risk Report: “Reasonable Suspicion for Alcohol and Drug Testing for Employees” Presented by Loss Control Manager Matt Karp of Petra Risk Solutions (VIDEO)

Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Reasonable Suspicion for Alcohol and Drug Testing for Employees’. 

P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Employee Practices, Employment Practices Liability, Hotel Bar, Hotel Restaurant, Injuries, Labor Issues, Liability, Maintenance, Management And Ownership, Risk Management, Training

P3 Hospitality Industry Risk Report: “Regulating the Use of Electronic Cigarettes by Hotel Guests” Presented by Loss Control Manager Marco Johnson of Petra Risk Solutions (Video)

Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Regulating the Use of Electronic Cigarettes by Hotel Guests’. 

P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Employee Practices, Guest Issues, Health, Hotel Bar, Hotel Restaurant, Management And Ownership

Hospitality Industry Property Risks: “Slaying the Silent Killer, Carbon Monoxide”

“…Fireplaces, boilers, water heaters, pool-heating equipment, gas-powered tools, barbecues and cooking equipment are the most common types of fossil-fuel-burning equipment found in hotels,” said Todd Seiders, director of risk management at Petra Risk Solutions….” 20140123_carbonmonoxide_feature

“…Carbon monoxide is a gas, so it’s going to penetrate solids and seep into any open spaces just like cigarette smoke does,” said Stephen Barth, professor of hotel law at the University of Houston and the founder of HospitalityLawyer.com. “The problem is it’s deadly because you can’t see it, taste it or smell it. They call it the silent killer….”

REPORT FROM THE U.S.—Three deaths linked to a faulty pipe that allegedly exposed guests to a lethal dose of carbon monoxide at a Best Western in Boone, North Carolina, have hoteliers stressing the importance of carbon-monoxide safety.

With rare exceptions, hotels all have sources of carbon monoxide, sources said, and without proper installation, maintenance and inspection, hotel owners and managers could be putting their guests at risk.

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Filed under Claims, Guest Issues, Health, Liability, Maintenance, Pool And Spa, Training