Tag Archives: Petra Risk Solutions

Hospitality Industry Risk Update: “Liberty Mutual: Retail and Hospitality Institute II”

“Best practices for mitigating risk and reducing losses for guest and employee injuries and incidents in the retail, hospitality, restaurant, gaming and entertainment industries.”

Liberty

At the conclusion of this institute, you will be able to:

• Explain what drives best-in-class performance in safety and risk
management
• Implement best practices for achieving safety and
operational excellence
• Apply resources and take advantage of networking opportunities that
can lead to stronger risk mitigation practices and related expense control

For more information contact Liberty Mutual at LPED@libertymutual.com with questions.

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Hospitality Industry Management Update: “Hotel Housekeepers Are at Great Risk for Sexual Assault From Guests”

“Women described men who insisted they close the door while cleaning, grabbed their hands as they handed over change and asked where they could “find a girl.”housekeeper-387x580 Kensbock and her colleagues identified a few factors that put women in the hotel industry at a heightened risk for sexual harassment, including the “gendered” nature of their work as housekeepers and their lack of power relative to the guests…Most of the women in Kensbock’s study coped with harassment using passive strategies, like humor or deflection. Though the hotel management had protocols they could follow to report inappropriate behavior, womenfearing guests would retaliate by leaving negative surveysrarely complained.”

When Dominique Strauss-Kahn was accused of assaulting Nafissatou Diallo, the maid who was sent to clean his hotel room, hospitality workers thought the story seemed all-too-plausible. In a New York Times op-ed, Jacob Tomsky, a veteran of the hotel industry, wrote that housekeepers are assaulted by guests “more often than you’d think,” and that their employers don’t offer much protection. In a recent account on xoJane, an anonymous woman describes a decade’s worth of sexual harassment in different parts of the hotel industryfrom working the front desk to cleaning rooms. It’s so systemic, she says, that the women developed coordinated strategies to cope with itlike enlisting other housekeepers to stay with them when they’re assigned to clean the room of a “known pervert.”

For more: http://bit.ly/124uEO7

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Filed under Crime, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Legal Update: “Justices Will Decide Privacy Case on Hotel Records” (VIDEO)

“Los Angeles has said the ordinance makes prostitutes and drug dealers less likely to use hotels if they know that the facilities must collect information about guests and make them available to police on a moment’s noticegavel (1)…In dissent, Judge Richard Clifton said that courts previously have ruled that hotel guests have no expectation of privacy in records of their names and room numbers. “A guest’s information is even less personal to the hotel than it is to the guest,” Clifton said.”

The Supreme Court agreed Monday to referee a dispute over police access to hotels’ guest information without first getting a search warrant.

The justices said they will hear an appeal by the city of Los Angeles of a lower court ruling that struck down an ordinance that requires hotel operators to open their guest registries at the demand of police.

The federal appeals court in San Francisco divided 7-4 in ruling that the ordinance violates the privacy rights of the hotels, but not their guests.

For more: http://bit.ly/1zi8CGd

And for more information on how to best handle police requests for information, check out Petra’s own Director of Risk Management, Todd Seiders, in this P3 Risk Management Update “How to Handle Police and Law Enforcement Request for Hotel Guest Information”.

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Employee Practices, Guest Issues, Hotel Industry, Liability, Management And Ownership, Training

Hospitality Industry Health Update: “Official Recommendations of the P3 Team Regarding Ebola”

Petra’s Director of Risk Management, Todd Seiders, has put together his best recommendations regarding the Ebola virus. Please click the image below to view the list at it’s full resolution and be able to save the image for personal use or to pass along to anyone you may know in the hospitality industry!


P3 Ebola Sheet

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Filed under Guest Issues, Health, Hotel Industry, Management And Ownership

Hospitality Industry Health Update: “Ebola is Spooking Wall Street”

Ebola fears are most obvious in the airline sector. Shares of American Airlines Group (AAL) and Delta Air Lines (DAL) fell sharply on Wednesday,ebola hurt by the news that the new Ebola patient flew the day before being diagnosed. Both airlines are down nearly 20% over the past month alone….Hotel stocks like Hilton Worldwide (HLT) and Starwood Hotels & Resorts Worldwide(HOT) have also been punished by the Ebola concerns.

The Ebola epidemic is starting to contaminate sentiment on Wall Street, which is already losing sleep over countless crises.

The arrival of Ebola in the U.S. has coincided with a period of extreme turbulence in the stock market, which has tumbled about 8% from record highs.

The deadly virus is clearly not the only factor behind the market slide, but it’s a major unknown that is increasingly weighing on market psychology. That was the case again on Wednesday as the Dow plummeted as much as 370 points and health officials revealed a second health-care worker in Dallas tested positive for Ebola.

For more: http://cnnmon.ie/1CqQcQ7

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Filed under Finances, Health, Hotel Industry, Management And Ownership

Hospitality Industry Management Update: “Reviews Increasingly Drive Booking Decisions”

The next step for the industry is taking those positive and negative reviews into account when setting rates. ratesreviews_featureMolinari said Las Vegas Sands isn’t quite there yet but noticed software developers are innovating in the space…Davis said she has developed her own metrics and is taking ratings and reviews into account when determining her price positioning, although she admits her process is a bit subjective and does not rely on a specific algorithm, such as a software program might.

Online reviews increasingly are affecting booking decisions, although not all traveler segments behave the same way, according to research and various industry sources.

Multiple studies recently have highlighted the importance of guest reviews and ratings in the booking funnel.

A study conducted by TrustYou and Donna Quadri-Felitti, clinical associate professor at New York University’s Preston Robert Tisch Center for Hospitality and Tourism, concluded that guest reviews have a significant impact on hotel conversion rates as well as the rates that travelers are willing to pay. Given equal prices, travelers are 3.9 times more likely to choose a hotel with higher review scores, the study showed. And when hotel prices are increased for hotels with better review scores, travelers are more likely to book the hotel with the higher score despite the higher rate.

For more: http://bit.ly/1wHkOuy

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology

Hospitality Industry Risk Update: “Denver Police Warn Hotel Guests About Scammer Claiming to be Front Desk Employee”

The person called the guest, claimed to be working the front desk of the hotel,downtown denver then convinced the guest to release their credit card information, police said. Later, the guest became suspicious and called the front desk and realized they had been scammed.

A scam artist claiming to be a hotel employee in downtown Denver tricked a guest into giving out their credit card number and security pin.

The same scam was attempted on four other guests on the same night, according to the Denver Police Department. Investigators did not say which hotel the scammer targeted.

For more: http://bit.ly/1D7hU6v

And for more information on how to best handle hotel hoaxes and scams, check out Petra’s own Director of Risk Management, Todd Seiders, in this P3 Risk Management Update “Hoaxes and Scams”.

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Training