“…Professional poker player John Binns, along with his wife Renee and daughter Andrea, 
filed two separate lawsuits against Harrah’s for their behavior during an August 2012 dispute. The Binns’ suit argues that the hotel computer mistakenly erased their registration two nights into their stay. During an ensuing argument with security, guards surrounded him and took him to the ground…”
An Atlantic City hotel and casino faces separate lawsuits from at least eight guests for excessive use of force by security personnel and local police, ABC News reported on Friday.
The plantiffs suing Harrah’s Atlantic City include a financial analyst and a professional poker player whose 17-year-old daughter suffered a broken nose after hotel security forced her to the ground. The altercations involving both plaintiffs were filmed on the hotel’s in-house security cameras.
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Federal law makes an exception if the dog is out of control and its handler does not control it, or if the dog is not housebroken. However, that only means the pooch can be removed from the premises; the handler still is entitled to full accommodation…”
In the end, it is not only a hallmark of good business and an assurance for optimum guest experience but also a strategy for preserving the most precious of commodities—life…”
If you don’t deliver on your promises, guests will be disappointed and that leads to backlash…it doesn’t matter whether operating a 2-star, 3-star or 5-star star hotel, it’s important to strive to exceed expectations. He said all guests arrive with expectations, so operators have a choice…”
Texas, to find her laptop stolen. The hotel concluded that the thief had entered the room by exploiting a vulnerability in a digital lock made by Onity. The vulnerability had been disclosed at the Black Hat security conference in July, 2012, and Onity said it shipped a fix to customers the following month…”
