[vimeo http://vimeo.com/52436189]
Petra Risk Solutions’ Risk Manager, Joe Fisco, CLSD , offers a P3 Hospitality Risk Update – ‘Hotel Pool Preparation, Maintenance And Checklist’.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Hotel Pool Preparation, Maintenance And Checklist” By Petra Risk Solutions’ Risk Manager Joe Fisco, CLSD (Video)
Filed under Guest Issues, Health, Insurance, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management
[vimeo http://vimeo.com/69501224]
Petra Risk Solutions’ Director Of Human Resources, Sharyn Maldonado, PHR , offers a P3 Hospitality Risk Update – ‘New I-9 Documents’.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “New I-9 Documents” By Petra Risk Solutions’ Director Of Human Resources Sharyn Maldonado, PHR
Filed under Employment Practices Liability, Labor Issues, Liability, Management And Ownership, Risk Management
[vimeo http://vimeo.com/68627105]
Petra Risk Solutions’ Director Of Risk Management, Todd Seiders, CLSD , offers a P3 Hospitality Risk Update – ‘Globally Harmonized System (GHS)’.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Globally Harmonized System (GHS)†By Petra Risk Solutions’ Director Of Risk Management Todd Seiders, CLSD
Filed under Guest Issues, Health, Injuries, Insurance, Labor Issues, Management And Ownership, Risk Management, Training
[vimeo http://vimeo.com/52048409]
Petra Risk Solutions’ Director Of Risk Management, Todd Seiders, CLSD , offers a P3 Hospitality Risk Update – ‘Hospitality Hoaxes And Scams’.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Hospitality Hoaxes And Scams†By Petra Risk Solutions’ Director Of Risk Management Todd Seiders, CLSD
Filed under Guest Issues, Injuries, Labor Issues, Liability, Management And Ownership, Risk Management, Training
[vimeo http://vimeo.com/52436189]
Petra Risk Solutions’ Risk Manager, Joe Fisco, CLSD , offers a P3 Hospitality Risk Update – ‘Hotel Pool Preparation, Maintenance And Checklist’.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Hotel Pool Preparation, Maintenance And Checklist” By Petra Risk Solutions’ Risk Manager Joe Fisco, CLSD (Video)
Filed under Guest Issues, Health, Insurance, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management
[vimeo http://www.vimeo.com/65324022 w=500&h=281]
In the wake of the Boston Marathon bombings, it’s time to re-examine our security efforts and update our attitudes and training. Petra Risk Solutions’ Director of Risk Management, Todd Seiders , offers a P3 Hospitality Risk Update – ‘Improving Hotel Security after Boston’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Improving Hotel Security After Boston†Presented By Petra Risk Solutions’ Director Of Risk Management Todd Seiders (Video)
Filed under Guest Issues, Insurance, Liability, Management And Ownership, Risk Management, Training
Comments Off on “2013 Hospitality Law Conference”: Petra Risk Solutions To Host The “Convergence Of Risk Management, Legal Compliance And Loss Prevention” Workshop On Feb 11
Filed under Conferences, Guest Issues, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management
“It’s the older Onity locks that are subject to hacking,†Seiders said. “With the old locks, which were the best at the time, the encryption code that authorizes the lock to open has been installed on all of those individual 
locks. The hacking device, when it’s plugged into the lock, fools the lock into thinking it’s an authorized programmer. The newer locks don’t have the encryption code in each one; the code is issued at the front desk.â€
Following a robbery at a Houston hotel in which thieves exploited security flaws in Onity locks first revealed at the Black Hat conference in July, Hotel Management spoke with Todd Seiders, director of risk management at Petra Risk Solutions and former director of loss prevention at Marriott, for tips on how hoteliers can keep their rooms secure.
“[Onity] immediately started offering the caps and screens to block the port that causes the vulnerability, but I don’t think that’s a very valuable option, because if you block these terminal ports and you have an emergency in the room and the lock has failed, you have to be able to plug in the portable programmer or you’ll have liability issues,†Seiders said. “The thing to take advantage of now is the motherboard switch out. If you mail it in within a reasonable amount of time they’ll replace it for free. The motherboard fix, that’s what these hotels should be doing.â€
While Seiders noted that the recession has meant less money available for full-time security staff and new equipment like cameras, he emphasized the importance of staff training in hotel security. “My advice is to go walk the halls and if you see a person standing in the hallway go and look at him for 60 seconds. He’ll either go to a room, or, if not, approach him and say ‘what’s up,’ find out if you can help him. Customer service is the best security.â€
Seiders also pointed out that the newer models are not as vulnerable to hacking.
In a statement from Onity, the company said, “Over the next several weeks, we will ensure all hotel properties in our database receive the mechanical solution. These mechanical caps and security screws block physical access to the lock ports that hackers use to illegally break into hotel rooms. The mechanical solution remains free of charge to customers. Technical solutions vary depending on the age, model and deployment of locks at properties.”
For more: http://www.hotelmanagement.net/operations-management/keep-your-rooms-secure-from-door-lock-hackers
Comments Off on Hospitality Industry Security Risks: Hotels Should Employ “Motherboard Fix” To Make Electronic Door Locks Secure From Hacking And Break-In
Filed under Crime, Guest Issues, Liability, Maintenance, Management And Ownership, Risk Management, Theft
[vimeo http://www.vimeo.com/57192729 w=500&h=281]
The January 31, 2013 ADA pool lift compliance deadline is fast approaching. Petra Risk Solutions’ Loss Control Specialist,  Marco Johnson, offers a P3 Hospitality Risk Update – ‘ADA Pool Lift Update’ – to help clear up some of the confusion about the requirements of this new ADA law.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Filed under Guest Issues, Injuries, Insurance, Legislation, Liability, Maintenance, Pool And Spa, Risk Management, Training
“…the Houston Hyatt may not be the only site hit with the Onity hack. An alert published by the insurance firm Petra Risk Solutions in October claimed that “several†hotels in Texas have had their locks opened with 
Brocious’ technique. Todd Seiders, a former Marriott security director who now works as director of risk management at Petra, says he spoke with the general manager of one of those hotels, who knew of at least three Texas hotels affected in total…”
“…hotels with Onity locks need to either shell out for Onity’s circuit board fix or at least block access to their locks’ ports, says Todd Seiders of Petra Risk Solutions–he estimates that more than 80% of his customers have implemented a fix since August, but says that many more hotels around the world may not have been so careful…”
Whoever robbed Janet Wolf’s hotel room did his work discreetly. When Wolf returned to the Hyatt in Houston’s Galleria district last September and found her Toshiba laptop stolen, there was no sign of a forced door or a picked lock. Suspicions about the housekeeping staff were soon ruled out, too—-Wolf says the hotel management used a device to read the memory of the keycard lock and told her that none of the maids’ keys had been used while she was away.
Two days after the break-in, a letter from hotel management confirmed the answer: The room’s lock hadn’t been picked, and hadn’t been opened with any key. Instead, it had been hacked with a digital tool that effortlessly triggered its opening mechanism in seconds. The burglary, one of a string of similar thefts that hit the Hyatt in September, were real-world cases of a theoretical intrusion technique researchers had warned about months earlier—one that may still be effective on hundreds of thousands or millions of locks protecting hotel rooms around the world.
Last month Houston police arrested 27-year-old Matthew Allen Cook and charged him with theft in a September 7th break-in at the Hyatt House Galleria. Police also listed Cook as a suspect in the theft from Wolf’s room four days later and that of another guest at the hotel. Cook, who has a prior history of arrests for thefts and burglary, was identified when an HP laptop stolen from one of the hotel rooms was found in a local pawn shop, where staff helped police to identify him.
For more:Â http://www.forbes.com/sites/andygreenberg/2012/11/26/security-flaw-in-common-keycard-locks-exploited-in-string-of-hotel-room-break-ins/?goback=.gde_76056_member_189780979
Comments Off on Hospitality Industry Security Risks: Recent Texas Hotel Room Robberies Linked To "Electronic Lock Hacking"; Thefts Involving Digital Devices Expected To "Explode Nationally"
Filed under Crime, Guest Issues, Insurance, Liability, Maintenance, Management And Ownership, Technology, Theft
