Tag Archives: Property Damage

Hospitality Industry Fire Damage Risks: Texas Hotel Fire "Contained By Protective Water Sprinkler"

 “…a fire protection sprinkler is what prevented the fire from spreading and causing major fire damage.  A restoration company is currently at the hotel conducting clean up…”

Fire investigation determined the fire was unintentional and caused by food cooking in a microwave. 

A fire that could have turned out to be an inferno was kept contained by a protective water sprinkler after a fire broke out at an apartment on Sunday night.

Temple Fire & Rescue responded to a fire at the Candlewood Suites, 1850 Scott Boulevard.

Firefighters arrived at 7:36 p.m. and found smoke in the hallway on the second floor.  Upon making entry into one of the rooms, they located the fire which was quickly extinguished. The fire was under control by 8:10 p.m.

For more:  http://www.kxxv.com/story/16134214/water-sprinkler-prevents-major-fire-damage

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Filed under Fire, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Fire Risks: Los Angeles Hotel Fire Starts On Third Floor But Sprinklers Cause Water Damage Up To Eighth Floor (Video)

[youtube=http://www.youtube.com/watch?v=yhfMEdzXgTo]

A fire at the historic Mayfair Hotel in downtown Los Angeles causes severe damage to several floors. Unique Restoration helped the hotel recover from the disaster with emergency water and fire restoration services.

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Filed under Fire, Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Property Risks: New York Hotel Elevator Malfunctions And "Plummets" 8 Floors

 “There was an elevator malfunction… Our security team responded to the incident immediately… All guests were safely evacuated… We are ensuring the elevator car in question undergoes a thorough inspection…”

 They got into an elevator and headed down from the rooftop terrace, but when another couple got in on the 16th floor, the compartment dropped and plummeted eight floors before stopping.

The group, which also included British actor Guy Burnet, actress Rosie Fellner and comedian Seth Herzog, was leaving the afterparty for new movie Janie Jones at the Gramercy Park Hotel in Manhattan on Thursday night (27Oct11).

Janie Jones director Rosenthal tells Nymag.com, “We’ve all had a couple of drinks… and we’re just piling into the elevator… Everyone is yelling and hooting… (The couple) decide to jump in, and as soon as they jump in, the thing starts plummeting down. His girlfriend is lucky she didn’t get killed because her foot was barely inside the door when the elevator dropped. I think we fell eight stories before the emergency brake went off. We initially thought we’d gone all the way to the basement and bounced on the springs.”

Emergency services were called to the scene, but the frustrated group decided not to wait, and took action themselves, climbing out of a gap in the doors onto a floor.

For more:  http://www.hollywood.com/news/Actors_trapped_in_elevator_fall/8028652

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Filed under Guest Issues, Injuries, Liability, Maintenance, Management And Ownership, Risk Management, Technology

Hospitality Industry Property Risks: Hurricane Irene Damage Forces Closure Of North Carolina Hotel Until 2012

 “…(a review of)…the situation with repair and restoration companies, insurance and safety inspectors, and a host of others, we have regretfully concluded that the safest option for our guests and associates is to temporarily close the hotel in order to thoroughly and efficiently complete the work,”

Damage from Hurricane Irene has forced the Sheraton Atlantic Beach to close for the remainder of the year. The hotel is now contacting all the groups and individuals who were booked through December 31.

An employee meeting is being held this afternoon. Ninety employees will be furloughed during the repair process, according to Barnes.

“We will be communicating with employees twice a week regarding our process and sincerely look forward to the opportunity to welcome everyone back after the first of the year, ” Barnes said. “Until then, we are working to place our employees in temporary positions and we welcome calls from employers who are looking for quality staff.”

For more:  http://www.witn.com/home/headlines/129527083.html

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Filed under Flood Insurance, Liability, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Property Risks: Florida Motel Damaged By "Minor Tornado" That Tears Roof Off

“…the storm was accompanied by 35 mph winds but it was a wind burst, or a minor tornado according to eyewitnesses, that pulled the roof off the motel and placed a good portion of it next door on top of… Condos (next door)…”

Sixteen residents of the Holiday Isle Resort at 14711 Gulf Blvd., were displaced early Sept. 7 after a wind storm took about one-third of the roof off the building.

No injuries were reported when the storm struck shortly after 1 a.m. but the American Red Cross was on the scene to help the motel’s residents find temporary housing.

For more: http://www.tbnweekly.com/pubs/beach_beacon/content_articles/090711_bhb-01.txt

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Filed under Guest Issues, Insurance, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Property Risks: North Carolina Hotel Ceiling Collapses After "Drainage Pipe Bursts" During Heavy Rain (Video)

“…A drainage pipe that helps drain water from the roof runs through the ceiling in the lobby…. The pipe burst causing a portion of the ceiling to collapse and flood the lobby with water…”

CLICK ON PICTURE TO WATCH VIDEO

A portion of the ceiling in a Charlotte hotel collapsed Friday afternoon after heavy rains caused a pipe to burst. Erik Slemon and his father, Allan Goldberg, are from Miami and were staying at the hotel to attend a men’s clothing trade show.

“In a matter of seconds it got a little stronger,” Erik Slemon said.  “I pulled out my phone and I shot it and the whole ceiling just came down.  The whole lobby was flooded in a matter of five seconds.” No one was injured, and there is no official damage estimate from the flooding.

For more:  http://www.wcnc.com/news/local/Pipe-bursts-at-Charlotte-hotel-flooding-lobby-126844238.html

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Filed under Claims, Insurance, Maintenance, Management And Ownership

Hotel Property Damage Risks: Texas Hotel Hit With "High Winds" And Section Of Roof "Falls Off"

“…Some of the worst (wind) damage hit the Comfort Suites, where a section of the roof just came off…”

“…the damage in the Waxahachie area was consistent with 80 mph straight-line winds…”

Signs all over town were destroyed, including some highway signs that were not only upside-down but also facing the wrong direction.

“Luckily, that’s the only damages there are to the hotel,” said Charity Betts, General Manager of Comfort Suites. Fortunately there were no injuries at the hotel.  The roof blew off around 3:00 Monday morning, and you couldn’t find one guest who slept through all this.

Robinson’s room was right under the damaged section. “It kinda felt like the room was trembling a little bit,” said Robinson.  

Over at Lowe’s, merchandise was strewn across the parking lot.  To make matters worse, the cash registers weren’t working, so all transactions had to be done by hand.

“Everybody’s just like ‘oh my gosh, I can’t believe this happened,‘” said Betts. 

For more:  http://www.the33tv.com/news/kdaf-section-of-hotel-roof-torn-off-in-waxahachie-20110411,0,6946765.story

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Filed under Liability, Maintenance, Management And Ownership, Risk Management

Hotel Industry Property Risks: Central Florida Hospitality Industry Working With Law Enforcement To Train Employees To Avoid Acting On "Prank Calls" That Damage Property (Video)

Members of Central Florida’s hotel and hospitality industry said they have trained workers to watch out for these pranksters to avoid property damage.

“We’re glad the [Orange County] Sheriff’s Office has been keeping an eye on these and getting to hotel employees prior to anything happening anywhere,” said Brian Martin, communications director for Visit Orlando, formerly known as Orlando/Orange County Convention & Visitors Bureau.

[youtube=http://www.youtube.com/watch?v=Ejj95mIBwU0&feature=player_embedded]

Deputies at the Orange County Sheriff’s Office said a clerk at an International Drive-area hotel received an automated call from an unknown caller Feb. 9 saying to pull the fire alarm and activate fire sprinklers because of a blaze in the hotel.

Cpl. Marcus Camacho of the Sheriff’s Office said employees in both incidents immediately disconnected the call and didn’t heed the callers’ warnings — a positive sign the hotel industry is on to these pranksters.

For Central Florida, an area synonymous with tourism and hospitality, the pranks pose a particular danger to travelers, the hotel industry and local law-enforcement officers, who must be pulled from other duties to respond to the bogus incidents.

Similar pranksters in 2009 succeeded in tricking hotel employees and guests — including an Indian River County sheriff’s deputy — to trash hotel rooms, causing thousands of dollars in damage to hotel property and personal belongings.

The sheriff’s corporal has been following these incidents for several years and thinks many of them are possibly linked to a Canadian group called PrankNet or a copycat caller.

The group, also known as Prank University and PrankU, has gained notoriety across the country. Pranks the group orchestrates are often played live over a members-only Internet chat room and have led victims to destroy private property in an effort to save themselves from what they perceive as imminent danger.

For more:  http://articles.orlandosentinel.com/2011-02-23/news/os-hotel-pranknet-calls-20110223_1_pranknet-hotel-room-gas-leak

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Filed under Crime, Fire, Guest Issues, Liability, Management And Ownership, Risk Management, Training