Tag Archives: Reservations

Hospitality Industry Technology Solutions: New Restaurant Smartphone App Integrates “Ordering & Reservation System”; Customized Menus Along With Table Availability And Wait Times

“…the portable electronic device can be used to review a menu, place an order, and be billed for an order…In other examples, the Hände mit Handys im Restaurantportable electronic device can also transmit personal information or a personal profile of the operator of the portable electronic device to the restaurant so that the restaurant can personalize the menu or provide recommendations for items to order. In one example, the personalized menu can be configured to remove items from the menu that contain substances that the customer is allergic to…”

“…(the app is) capable of providing recommendations for restaurants in response to a search query for a particular restaurant type, cuisine, ethnicity, price point, rating, or a combination of a few of these factors. The recommendations provided to the customer can be based on the wait time for the next available table at the restaurant…”

“…the recommendations can contain only restaurants with a table available within a predetermined period of time. As another example, the recommendations can contain only restaurants capable of providing the customer with a table within a period of time after the customer arrives at the restaurant…”

On December 12, 2013, the US Patent & Trademark Office published a patent application from Apple that reveals a new ordering and reservation system that could work with various Apple iDevices. Although the system can be modified to be apply to movie theaters, repair services, museums and the like, Apple’s main focus is on a restaurant market application Our cover graphic was taken from Apple’s “Life on iPad” promotional video where they illustrated a chef or short order cook using the iPad as part of an ordering system.

For more: http://www.patentlyapple.com/patently-apple/2013/12/apple-invents-restaurant-ordering-reservation-system.html

http://blogs.barrons.com/techtraderdaily/2013/12/13/opentable-slips-apple-patent-describes-eating-at-a-restaurant/

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Hospitality Industry Technology Solutions: “Top 5 Trends In Hotel Technology” Feature Importance Of “Electronic Device Support” And “Real-Time Online Pricing & Reservations”

Top 5 Trends

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by | December 1, 2013 · 9:35 am

Hotel Industry Legal Issues: Dept. Of Justice (DOJ), In Settlement Of A Complaint Against Hilton Hotels Over The “Americans With Disabilities Act” (ADA), Now Mandates That Hotel Owners Provide Required Number And Categories Of Accessible Rooms And Ability To Reserve Those Rooms Online

“…the settlement represents the first time the Department of Justice has required a franchisor to require all franchised or managed hotels that enter into a new franchise or management agreement, experience a change in ownership, or renew or extend a franchise agreement, to conduct a survey of its facilities and to certify that the hotel complies with the ADA…”

“..It is also the first time that an agreement under the ADA has specifically detailed how a hotel reservations system should be made accessible. The agreement also represents the first time that a hotel chain has been required to make its online reservations system accessible and to provide on its website current data about accessible features in guest rooms throughout the chain…”

Allegations in the department’s complaint include:

  • Failure to provide the required number of accessible rooms
  • Failure to disperse accessible rooms among the various categories of available accommodations
  • Failure to provide individuals with disabilities the ability to reserve accessible rooms through Hilton’s central reservations system on-line or by telephone
  • Failure to provide individuals with disabilities with the accessible sleeping accommodations that they reserved.

For more on the Justice Dept. Complaint and Findings:  http://www.justice.gov/opa/pr/2010/November/10-crt-1268.html

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Filed under Guest Issues, Legislation, Liability, Management And Ownership, Risk Management, Technology