Tag Archives: Restaurant Employees

by Ida | March 11, 2015 · 10:15 am

Hospitality Industry Technology Update: “The Growing Risk of Cyber Liability” (Video)

In the last two years, significant data breaches have affected well-known companies such as Target, Home Depot, JP Morgan Chase and eBay â€” just to name a few. The issue has become so prevalent that President Obama issued an executive order in February 2013 to strengthen the U.S. cyber security framework.

In today’s society, weâ€™re experiencing a steady increase in the number of users who utilize the Internet and technology each and every day. As a result, businesses are looking more to technology in order to stay efficient in their business practices. While technology is convenient in many ways, it also exposes businesses to cyberattacks.

According to the Poneman Institute’s Cost of Cyber Crime Study, there was an 18% increase in the number of cyberattacks in 2013, and a report by Symantec on internet security found that 61% of small and midsize businesses experienced a cyberattack in 2013. Hackers are constantly looking to disrupt business operations; hence, it is more important than ever to prepare organizations for potential security breaches.

For more:Â http://bit.ly/1MtrBRm

And for more how to best protect your property from a cyber security attack, check out the video below from Petra’s own P3 Risk Management Team.

[vimeo https://vimeo.com/121258482 w=500&h=281]

Petra Risk Solutionsâ€™ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report â€“ â€˜How to Help Protect Your Hotel’s Computer Network and Information Systemsâ€™.Â

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions â€“ America â€™s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Crime, Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology, Theft, Training

Tagged as Arrest, Credit Cards, Crime, Cyber Attack, Cyber Liability, Cyber Security, Cybercrime, Cybersecurity, Data Breach, Digital Marketing, Digital Technology, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Insurance, Internet, Internet Security, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Risk Management, Risk Management Division, Risk Management Update, Security, Social Media, Surveillance, Technology, Theft, Training, Video

by Ida | March 10, 2015 · 10:13 am

Hospitality Industry Marketing Update: “Trends and Budgeting For 2015” (Infographic)

Click above to view the whole image!

1. Mobile Presence

2. Local Presence

3. Social Presence

4. Content Marketing

5. User Experience

6. Paid Search Presence

7. ROI Analysis – Cross Channels

8. Understanding Your Customer Journey

For more:Â http://bit.ly/1Bnw44D

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Filed under Finances, Hotel Industry, Hotel Restaurant, Management And Ownership, Social Media, Technology

Tagged as 2015, Budgeting, Content Marketing, Crime, Cybercrime, Cybersecurity, Digital Marketing, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Net, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Infographic, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Local Presence, Managing Risk, Marketing Trends, Mobile Presence, Mobile Technology, Motels, Online Marketing, P3, Paid Search Presence, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Risk Management Update, ROI Analysis, Security, Social Media, Social Presence, Surveillance, Technology, User Experience

by Ida | March 9, 2015 · 9:27 am

Hospitality Industry Management Update: “Engaging Todayâ€™s Connected Travelers”

To improve the overall guest experience, hotels should leverage their unique position as a supplier, said Bernard Ellis, vice president of industry strategy at Infor Hospitality, a software provider. â€œYou know more about your property than anybody else, so you can maximize that with things like early check-in and late checkout, room type, food and beverageâ€”all based on looking at the guestâ€™s past preferences,â€ Ellis said.

Hotels that establish meaningful relationships with guests can maximize revenue opportunities and increase customer satisfaction, travel industry experts said during the Digital Marketing Strategy Conference, which was hosted by Hospitality Sales & Marketing Association International in Manhattan last week. Here are some best practices panelists shared for using technology to engage with guests before, during, and after their stays.

Before They Arrive
Googleâ€™s industry head for travel, Tiffany Miller, said that during the pre-booking period, consumers visit 18 travel-related sites. â€œYou have two and a half weeks to inspire the traveler to book your property,â€ she added. To make an impact, marketers should take creative approaches, like using celebrities or YouTube stars to boost engagement or allowing consumers to spread the message through self-generated videos.

For more:Â http://bit.ly/1NACu5k

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Filed under Employee Practices, Hotel Industry, Management And Ownership, Social Media, Technology

Tagged as Connected Travelers, Cybersecurity, Digital Marketing, Digital Marketing Strategy, Employees, Guest Experience, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Lodging Magazine, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Revenue Opportunities, Risk Management, Risk Management Update, Security, Social Media, Technology

by Ida | March 6, 2015 · 10:40 am

Hospitality Industry Risk Management Update: “Reducing the Spread of Contagious Illnesses” (Video)

A supplement to frequent hand washing is to use hand sanitizer. To encourage use of hand sanitizers by employees and guests, place labeled hand-sanitizer dispensers at the front desk, restaurant areas, back offices, public restrooms, and elevators. Check and refill the dispensers daily.

Winter months bring an increase of cold, influenza, and other communicable illnesses to the workplace. To reduce the spread of germs and cross contamination, housekeeping departments should focus on common contact points.

Sanitize Hard Services. Most hard surfaces, such as doors, drawers, telephone receivers, TV remote controls, light switches, toilet handles, and in-room directories, can be disinfected with a commercial disinfectant cleaner on a daily basis. Returned guestroom keycards should be placed in a separate bin for disinfecting. All guestroom glassware must be thoroughly washed with hot water and detergentâ€”in a dishwasher or three-compartment metal sinkâ€”before being placed back into service. Improperly sanitized glassware and utensils can transmit mononucleosis, herpes, E. coli, salmonella, hepatitis A, influenza, and even staph infections. Hotel glassware should never be washed in a guestroom sink.

For more:Â http://bit.ly/1E0wrBS

And for more on industry best practices, check out the video below from Petra’s own P3 Risk Management Team.

[vimeo https://vimeo.com/98741016Â w=500&h=281]

Petra Risk Solutionsâ€™ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report â€“ â€˜Preventing Norovirus at Your Propertyâ€™.Â

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Employee Practices, Food Illnesses, Guest Issues, Hotel Employees, Hotel Industry, Hotel Restaurant, Maintenance, Management And Ownership, Risk Management, Training

Tagged as Death, Employees, Guest Safety, Hand-washing, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Measles, Motels, Norovirus, P3, Petra Risk Solutions, Pool and Spa Safety, Restaurant Employees, Restaurants, Risk Management, Risk Management Division, Risk Management Update, Training, Virus, Virus Outbreak

by Ida | March 4, 2015 · 10:27 am

Hospitality Industry Risk Management Update: “Cyber Security”

[vimeo https://vimeo.com/121258482Â w=500&h=281]

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Crime, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Technology, Training

Tagged as Arrest, Credit Cards, Crime, Cyber Crime, Cyber Risk, Cybercrime, Cybersecurity, Employees, Facebook, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Report, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Loss Control Manager, Managing Risk, Marco Johnson, Mobile Technology, Motels, P3, Petra, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Risk Management Division, Risk Management Update, Security, Social Media, Surveillance, Technology, Theft, Videos

by Ida | March 2, 2015 · 10:25 am

Hospitality Industry Technology Update: “How to Prepare Your Hotel for Smart Payment Systems”

Biometrics (voice recognition, fingerprint or retina scanning) is quickly becoming another methodÂ of user authentication…Actual credit card data is exchanged only within the bank and payment network, not directly tied to the customerâ€™s interaction with the merchant, removing the merchant from handling that data.

By the end of this year, itâ€™s estimated that 70 percent of all credit cards and 40 percent of all debit cards (about 1.1 billion in total) worldwide will be EMV capable. This payment system, also known as chip and pin, adds dynamic data to the transaction stream that renders replay of payment transactions impossible. And since every card contains its own microprocessor chip, EMV (which stands for Europay, MasterCard, and Visa) cards are nearly impossible to counterfeit.

Thereâ€™s no need for the card to leave the customerâ€™s sight, and thereâ€™s no swiping. The credit card number isnâ€™t exposed on a screen. Though not entirely fail-safe, the technology is a global standard and makes transactions hundreds of times more secure. In Europe, which has had EMV for years, reports indicate that card fraud has fallen as much as 60 percent over the last decade, whereas here in the United States, itâ€™s increased about 50 percent over that same time period.

For more:Â http://bit.ly/1B2Dzwd

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Filed under Crime, Hotel Industry, Management And Ownership, Technology

Tagged as Counterfeit, credit card data, Credit Card Fraud, Credit Card Security, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, EMV, Facebook, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Identity Theft, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Lodging Magazine, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Risk Management Update, Security, Technology, Theft

by Ida | February 26, 2015 · 11:59 am

Hospitality Industry Marketing Update: “5 Low-Cost, Content-Marketing Tips For Hotels”

Information on guestrooms, hotel amenities and features on property are still top of mind for guests arriving to the hotel. When figuring out a content marketing strategy for Hotel Josef and Hotel Maximilian, Amiraux found that guests do want to see information specific to the properties…Sharing property information on social media is one way to market and showcase the â€œnuts and boltsâ€ of a hotel. â€œAny of our social media is leading our guests to our website. We want our content there to be the best (high-res photos, videos, fresh content, etc.),â€ Amiraux said.

Hoteliers can connect with travelers on a deeper levelâ€”without adding much extra costâ€”by implementing content marketing as a permanent fixture within their marketing strategies, panelists said during a recent webinar.

During the webinar titled â€œContent marketing 101 for hotels,â€ hosted by Leonardo, two independent hoteliers discussed low-cost, effective ways to implement content marketing strategies for their respective hotels.

â€œContent marketing is wonderful because you have relevant content on the Internet that is drawing potential customers straight to your website,â€ said Adele Gutman, VP of sales, marketing and revenue for Library Hotel Collection. â€œItâ€™s not that youâ€™re selling to them. Theyâ€™re finding you because theyâ€™re looking for that information.â€

Gutman manages content marketing for the collectionâ€™s four Manhattan properties in New York City, and because her hotels donâ€™t affiliate with a brand, the marketing budget tends to be smaller. â€œWe have to be more creative,â€ she said.

For more:Â http://bit.ly/1ETuM0l

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Filed under Hotel Industry, Management And Ownership, Social Media

Tagged as Brand Marketing, Content Marketing, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, hotel amenities, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Managing Risk, Marketing, Marketing Manager, marketing strategy, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Technology, Web Series, YouTube

by Ida | February 25, 2015 · 10:18 am

Hospitality Industry Risk Management Update: “Employee Theft â€“ Protecting More Than Property”

While hoteliers can take strong steps to reduce employee theft, eliminating it entirely is likely an impossibility. The best loss prevention involves good procedures for hiring, training and supervision of employees. And by following a few best practices, employers can limit the potential liability for claims related to employee theft situations and diminish the potential for the insult of an expensive lawsuit on top of the injury of employee theft.

The problem of employee theft in hotels is an age-old problem. Businesses lose billion of dollars each year in employee theft. And hotels, by nature, present numerous opportunities for employee theft from guests and the house. Theft in a hotel can take many forms â€“ from identity theft to credit card fraud to theft of merchandise and guest property. No employer hires an employee thinking that the employee is someday going to steal. Hotels need to take steps to prevent theft and be cautious in taking action against an employee after a suspected theft. Both have practice and legal implications.

Prevention in All Forms

Take a thorough look at your hotelâ€™s security measures and processes. Ensure that your guest room locking systems and room safes meet general industry standards. Review, implement or update employee policies related to 1) package passes to control removal of property from the hotel, 2) lost and found procedures, which should be strictly enforced and 3) guest room access by employees. Consider an audit by a security expert to review your security procedures and protocols – in action.

For more:Â http://bit.ly/17ySjZz

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Filed under Crime, Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Credit Cards, Crime, Cybercrime, Cybersecurity, Employee, Employee Theft, Employees, front desk, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Identity, Identity Protection, Identity Theft, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Stealing Money, Surveillance, Theft

by Ida | February 23, 2015 · 10:13 am

Hospitality Industry Legal Update: “Bill Requiring Sex-Offender Checks on Hotel Workers Advances”

One of those is the fact that the measure as approved by the panel Monday has no enforcement mechanism and no penalties for those hotels that ignore the law.Â Hobbs said she is counting on key changes when the measure goes to the full Senate.Â And Sen. Steve Smith, R-Maricopa, said he wants something in the legislation to ensure there are regular checks made of employees, not just at the time they are hired.

Told of the rapes of two guests in separate incidents in Mesa, members of a Senate panel voted Monday to require hotels to see if those who have access to room keys are sex offenders.

SB 1432 spells out that owners or managers have to use one of two available Internet websites before hiring anyone who can get into a guestâ€™s room. If the employee shows up on either one, the hotel is barred from providing keys, keycards or any other method of getting into a room.

The vote followed testimony of attorneys who represent two women who were attacked in two separate incidents at two separate hotels â€” both reportedly by the same man.

For more:Â http://bit.ly/1EIOPyn

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Filed under Claims, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management

Tagged as Arizona, Background Checks, Crime, Death, Employees, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, P3, Petra Risk Solutions, Phoenix, Restaurant Employees, Restaurants, Risk Management, Security, Sex Offender, Sex Offenders, Sexual Assault, Surveillance, Training

by Ida | February 19, 2015 · 8:40 am

Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

Also of concern to hotels is the Dark Horse Virus, Shortz said. This virus is meant to capture sensitive data business travelers might have on their devices. She said it presents itself as a system update when a user logs onto a hotelâ€™s Wi-Fi network and is prompted to type in their name and room number…Data hacks will continue to happen in the hotel industry, the presenters said. During an interview with Hotel News Now following the session, Garfinkel said itâ€™s not a matter of if a hotel company is hacked, but when.

Lara Shortz surveyed the crowd Tuesday at the Hospitality Law Conference and asked attendees to raise their hands if theyâ€™ve been involved in a data breach.

â€œIf you havenâ€™t raised your hand, you should,â€ Shortz, an attorney at Michelman & Robinson, said during a session titled â€œAnatomy of a hospitality data breach.â€

The session was especially timely given reports that White Lodging was again targeted by data haxkers. In 2014, malware was found in the food-and-beverage outlets of 14 of Â its hotels a year ago.

For more:Â http://bit.ly/1G81ko8

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Filed under Conferences, Crime, Employee Practices, Management And Ownership, Risk Management, Technology, Theft

Tagged as Arrest, Credit Cards, Crime, Cybercrime, Cybersecurity, Data Hack, Data Recovery, Data Security, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Law Conference, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Data Breach, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Security Breach, Security Data Breach, Surveillance, Technology, Training

Tag Archives: Restaurant Employees

Hospitality Industry Risk Management Update: “Reducing the Spread of Contagious Illnesses” (Video)

Hospitality Industry Technology Update: “How to Prepare Your Hotel for Smart Payment Systems”

Hospitality Industry Risk Management Update: “Employee Theft â€“ Protecting More Than Property”

Hospitality Industry Legal Update: “Bill Requiring Sex-Offender Checks on Hotel Workers Advances”

Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

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