[vimeo https://vimeo.com/105983681Â w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
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Filed under Claims, Guest Issues, Health, Hotel Industry, Management And Ownership, Pool And Spa, Risk Management
“Turning casual visitors into active loyalists may be easier said than done, as travelers expect services traditionally considered perks to now be a standard part of the hotel experience.
For example, the study revealed that for frequent traveling millennials, free WiFi ranked with cleanliness and comfort as a top three hotel attribute—not a perk, but as an expected basic.”
Two-thirds (66 percent) of millennial high-frequency travelers rate “unique rewards†as an important factor when choosing a hotel loyalty program, compared with just 43 percent of their older counterparts, according to a new Deloitte study, Winning the Race for Guest Loyalty.
“Our study indicates that customers will wait and see which program will provide them with the greatest rewards before they start to behave loyally, but they will not wait for too long,†said Guy Langford, vice chairman, Deloitte LLP and U.S. Travel, Hospitality and Leisure practice leader. “The race is on for brands to provide swift gratification, particularly for the savvy millennial travelers, who are quick to share their positive experiences or broadcast their discontent over their social networks, and who are acutely aware of the rewards that come to loyal customers. As such, the brand that locks in the customer’s loyalty first and wins that race is the brand that wins that customer, and potentially their loyalty, for life.â€
For more: http://bit.ly/1qwWBY5
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Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media, Technology
Change is not always a good thing, but for the hospitality industry, it has proven to be great! Those companies, who are adapting to social media and developing a strategic plan, are experiencing a return on investment. Facebook, Twitter, YouTube, and Foursquare are among those mentioned as outlets used to: engage customers, handle requests and inquiries, offer direct promotions, and gauge customer experience. Check out the infographic presented by besthospitalitydegrees.com, to learn more about the impact of online reviews and mobile devices within the hospitality industry.
Click For More!
For more: http://bit.ly/1o6Eqn4
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Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media
The proposal comes as the Los Angeles City Council is considering raising the wages of non-unionized hotel workers to $15.37 per hour.
Hotels near LAX that do not provide health care are already required to pay their employees a similar wage. Hotel operators that do offer health insurance must pay workers about $11 per hour.Â
Following in the footsteps of cities like Seattle and San Francisco, Mayor Eric Garcetti made a Labor Day pitch for an increase, over the next three years, in the Los Angeles minimum wage to more than $13 per hour.
The mayor made the announcement in a South L.A. park at what’s billed as a “rally to address poverty in Los Angeles.” Â His proposal would increase the city’s minimum wage to $13.25 an hour by 2017 and then tie the wage to the Consumer Price Index for urban wage earners.
For more:Â http://bit.ly/1uAHNqs
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Filed under Employee Benefits, Hotel Employees, Hotel Industry, Labor Issues, Management And Ownership
“It rolls down the hallway from the lobby, communicates with the elevator wirelessly to know when it can board and then travels the final leg to the guest’s room.
Botlr calls guests via their room phone to let them know it has arrived. The touchscreen guides the guest through retrieving their item and then asks for a rating out of five stars. If the feedback is good, it does a little dance.”
If you call down to the front desk at the Aloft hotel in Cupertino, Calif., to replace that toothbrush you forgot to bring, a human will not come to your aid. Beginning tonight, a robot named Botlr will take the elevator up to your room and deliver it instead.
Botlr is the first product out of Savioke, a robotics company that received $2 million in seed funding in April to bring helpful robots to the service sector. Just 10 weeks after announcing the funding, Savioke closed a deal with Starwood Hotels to begin testing a robotic bellhop at the Cupertino Aloft. Other hotel locations could follow.
For more: http://bit.ly/1p926fM
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Filed under Hotel Industry, Management And Ownership, Technology
“…Hospitality employers also need to be aware of potential violations of the Americans with Disabilities Act (ADA) associated with medical marijuana. Employers with facilities in states that allow medical marijuana use may need to provide a reasonable accommodation under the ADA for employees with a valid doctor’s authorization. 
For instance, the New York statute permitting medical marijuana use automatically classifies every individual who is considered a Certified Patient as disabled. Therefore, New York employers must engage in an interactive process with the employee to determine whether they need to provide the employee with a reasonable accommodation…”
Due to the ever changing laws surrounding the legality of marijuana, many of our hospitality clients have recently asked us whether it is lawful to terminate an employee who has tested positive for marijuana. The answer varies greatly depending on the state in which you are located.
States continue to pass legislation legalizing marijuana use for specific purposes. On July 5, 2014, New York became the twenty-first state along with the District of Columbia to legalize marijuana use for certain medical conditions—joining Alaska, Arizona, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Rhode Island, and Vermont. Two other states, Colorado and Washington, have legalized recreational marijuana use for individuals who are 21 years old or older, and Alaska and Oregon currently have similar legislation pending.
For more: http://bit.ly/1Bek1W8
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Filed under Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership
Petra’s Director of Risk Management, Todd Seiders, and Loss Control Manager, Marco Johnson, will be in attendance and giving presentations on “Current Hotel Security Issues & Updates” and “Best Housekeeping Practices”
For more information, or to register for the event, check out the conference website here: http://bit.ly/V8Mco5
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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training
“…Hotel operators point to a report from the California Hotel & Lodging Association that shows severe job cuts from the higher wage,
which will hurt the L.A. economy. But proponents say the local economy will benefit, because workers who earn more money will spend more…”
Barack Obama wants $10.10. Seattle got $15.
Now, Los Angeles hotel workers might be outdoing them all with the country’s highest minimum wage: $15.37 an hour, thanks to a new city ordinance that is expected to pass by Labor Day.
It would be a boon for Sandra Diaz, and 10,000 workers like her, who keep the hotel industry running in L.A. by cleaning rooms, doing laundry, and working the kitchens.
Fresh off a decision by Seattle’s city council last month to raise its hourly minimum wage to $15, L.A. lawmakers say the city’s booming tourism should translate to higher wages for hotel workers.
For more: http://bit.ly/1zpDClh
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Filed under Hotel Employees, Hotel Industry, Labor Issues, Management And Ownership
“…While Perch is geared toward small businesses in general, Evans says it has proven to be particularly beneficial to hotel owners and managers.
Users can stay connected with the community by watching local hotels, restaurants, and venues to discover events and activities happening nearby…”
Social media offers hotel owners and managers a wealth of information at their fingertips, but being able to access it all can be a challenge. With so many outlets that allow guests to share pictures and thoughts about a hotel—Facebook, Twitter, Yelp, and Instagram, just to name a few—it’s virtually impossible for one individual to keep track of everything that’s posted online.
For more: http://bit.ly/VVryt4
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Filed under Hotel Industry, Hotel Restaurant, Management And Ownership, Social Media
“…Under the Americans with Disabilities Act,
service animals can accompany people with disabilities in all areas where members of the public are allowed. Staffers are allowed to only ask two questions: Whether the dog is a service animal and what tasks he has been trained to perform…”
Best Western International has responded to its Baton Rouge property that refused the reservation of a North Carolina family traveling with a service dog by temporarily restricting the hotel from accepting reservations.
For more:Â http://yhoo.it/1yULoDz
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Filed under Claims, Employee Practices, Guest Issues, Hotel Industry, Hotel Restaurant, Management And Ownership, Training
