Tag Archives: Restaurants

Hospitality Industry Legal Risks: Texas Restaurant Sued By Man Who Fell On Step Hidden By “Busy Carpet Pattern”; “Dangerous Condition Created”

“…The suit asserts the defendant should haven known that the excessive pattern on the carpet obscured patrons’ abilities to detect the step and Hospitality Industry Injury Lawsuitsthat it confuses the eye…the suit further alleges there were no warning signs of the dangerous condition…the plaintiff is suing for his alleged past and future medical expenses, mental anguish, pain, impairment and lost wages…”

Orange County resident Danny Stilley is blaming a “busy carpet pattern” at an area restaurant as the reason why he tripped and fell. Stilley filed suit against Kampus Korner Restaurant on Aug. 14 in Jefferson County District Court. According to the lawsuit, on Feb. 4, 2012, Stilley was a patron at the restaurant, located near the Lamar University campus. He purchased a cup of coffee and was instructed to go sit at an elevated section of the diner.

Stilley sat at his table for some time and when he got up he failed to “detect the change in floor elevation and tripped,” hitting the ground and knocking himself unconscious.

“The elevated area was covered with a carpet with a busy pattern,” the suit states. “Due to the very busy pattern on the carpet, it is difficult to detect the rise in elevation.”

For more:  http://setexasrecord.com/news/288504-busy-carpet-pattern-caused-mans-fall-suit-alleges

Comments Off on Hospitality Industry Legal Risks: Texas Restaurant Sued By Man Who Fell On Step Hidden By “Busy Carpet Pattern”; “Dangerous Condition Created”

Filed under Guest Issues, Injuries, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Property Risks: California Restaurant Fire Caused By Electrical Short In Ice Maker; Over $75,000 In Damage To Structure, Contents And Loss Of Business

“…An electrical short in an ice maker caused the fire…the restaurant’s sprinkler system did go on, but not right away..Damage to the structure and contents is Restaurant Fire Risksestimated to be about $75,000 and loss of business about $10,000, fire officials said…”

A fire at Gordon Biersch Brewery Restaurant in Mission Valley was swiftly knocked down Sunday afternoon by an engine company that happened to be in the restaurant parking lot dousing a car fire, the San Diego Fire-Rescue Department reported. About 1:15 p.m., the restaurant manager hailed the fire crew in the parking lot at Mission Center Road near Camino de la Reina. Firefighters found waist-high smoke and flames in the kitchen, said San Diego fire department spokesman Maurice Luque.

About 200 diners and Gordon Biersch staff were evacuated and no injuries were reported, Luque said. The restaurant was closed for business for the rest of the day.

Per procedure, the San Diego County Department of Environmental Health was notified and will inspect the restaurant to determine when it is safe to reopen for business, Luque said.

For more:  http://www.utsandiego.com/news/2013/aug/18/gordon-biersch-fire-icemaker/

Comments Off on Hospitality Industry Property Risks: California Restaurant Fire Caused By Electrical Short In Ice Maker; Over $75,000 In Damage To Structure, Contents And Loss Of Business

Filed under Fire, Insurance, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Technology Solutions: Hotel And Restaurant “Mobile Websites” Rank Highest In Performance, Customer Engagement According To Recent Study; Mobile Payments To Reach $90 Billion By 2017

Hospitality Technology Reveals Results of 2013 Customer Engagement Tech Study

For more:  http://hospitalitytechnology.edgl.com/home

Comments Off on Hospitality Industry Technology Solutions: Hotel And Restaurant “Mobile Websites” Rank Highest In Performance, Customer Engagement According To Recent Study; Mobile Payments To Reach $90 Billion By 2017

Filed under Guest Issues, Magazines, Management And Ownership, Risk Management, Technology

Hospitality Industry Legal Risks: Pennsylvania Restaurant Sued By EEOC For “Gender Discrimination”; Female Workers Paid “Lower Hourly Wage”, “Fewer Regularly Scheduled Hours”

“…These women were subjected to a double whammy of discrimination,” said District Director Spencer H. Lewis, Jr., of the EEOC’s Philadelphia District Office. “They were paid a lower hourly wage and regularly scheduled for fewer work hours than their male counterparts. That’s why we EEOCredoubled our efforts to win justice for them…EEOC Regional Attorney Debra M. Lawrence added, “The EEOC is strongly committed to enforcing the equal pay laws and will take whatever action necessary to defend people’s rights in the workplace…”

Enforcement of equal pay laws and targeting compensation systems and practices that discriminate based on gender is of one of six national priorities identified by the EEOC’s Strategic Enforcement Plan.

Market Burgers, L.L.C., doing business as Checkers, a fast food restaurant chain, violated federal law by paying women less than men and scheduling them for fewer hours than their male counterparts because of gender, the U.S. Equal Employment Opportunity Commission (EEOC) charged in a lawsuit it announced today.

EEOC General Counsel David Lopez said, “This case demonstrates the significance of the agency’s strategic enforcement plan, reminding employers that the agency will exercise its authority to eliminate sex-based wage disparities in the workplace.”

According to the EEOC’s suit, LaToya Snyder began working as a cashier/sandwich maker at the company’s Checkers restaurant in West Philadelphia and was promoted to a shift manager position in 2010. The EEOC charges that Checkers routinely paid Snyder and other female shift managers lower wages than male shift managers even though they performed the same duties, including giving assignments and directions to other employees and scheduling and approving breaks. Checkers also paid female cashiers/sandwich makers less than their male counterparts even though they did substantially equal work, according to the lawsuit.

The EEOC further charges that Checkers suppressed the wages of Snyder and other female shift managers and cashiers/sandwich makers by scheduling them for 20 to 25 hours per week, even though they had requested full-time hours, while their male counterparts routinely were scheduled to work, on average, more than 30 hours per week. The general manager also required female employees to leave work early if the restaurant was not busy while male employees were permitted to work a full eight-hour shift.

For more:  http://www.eeoc.gov/eeoc/newsroom/release/8-12-13.cfm

Comments Off on Hospitality Industry Legal Risks: Pennsylvania Restaurant Sued By EEOC For “Gender Discrimination”; Female Workers Paid “Lower Hourly Wage”, “Fewer Regularly Scheduled Hours”

Filed under Labor Issues, Liability, Management And Ownership, Risk Management

Hospitality Industry Property Risks: Virginia Restaurant Kitchen Fire Spreads Inside Walls And Ceiling; $100,000 Interior And Water Damage

“…After extinguishing the flames in the area of a kitchen broiler, firefighters discovered “there was fire in the wall behind the burner … and up in Restaurant Fire Risksthe ceiling…part of the wall had to be torn away and ceiling tiles had to be removed to finish quelling the blaze…a rough estimate put the damage to the restaurant at $100,000 — “a lot of that due to the cleanup that will be necessary…”

The TGI Fridays restaurant at the entrance to the Downtown Short Pump shopping center remained closed Monday after a fire erupted Saturday night. A manager said Monday that the restaurant could reopen in about two weeks.

The restaurant, at 11600 W. Broad St., was closed Saturday night after a kitchen fire erupted about 9:40 p.m. and the Henrico County Fire Department was called. Firefighters responded and had the blaze under control in about 30 minutes.

For more:  http://www.timesdispatch.com/business/retail/tgi-fridays-restaurant-in-short-pump-remains-closed-after-fire/article_69e0e0bb-5790-5505-9dca-031e13fd3ac2.html

Comments Off on Hospitality Industry Property Risks: Virginia Restaurant Kitchen Fire Spreads Inside Walls And Ceiling; $100,000 Interior And Water Damage

Filed under Fire, Insurance, Risk Management, Structural Damage

Hospitality Industry Property Risks: Washington Restaurant Destroyed By Fire Caused By Cleaning Towels Left In Dryer “Spontaneously Combusting”

Restaurant Cleaning Towel Combustion Fires“…It was the second restaurant fire in Olympia in two years caused by towels in the dryer, and the fifth in five years to other businesses including hair salons…the cleaning towels that were left inside the dryer smolder for hours and then spontaneously combust.  The greases and oils used in the cleaning process apparently don’t all get washed out…”

Investigators have determined a fire that destroyed the Oyster House restaurant in Olympia started in the dryer, when cleaning towels spontaneously combusted. Now, they’re sending out a warning to all restaurants, hair salons, and even bowling alleys where towels are used to clean things and then washed and tossed in the dryer.

Olympia fire investigator Brian Schenk gave KOMO News a close look at the dryer where the Oyster House fire started. “I see a very distinct burn pattern here that shows me the fire came from the inside out,” Schenk said. “It just looks like it’s towels.”

The restaurant manager said the night of the fire that they used the dryer just before closing.

“And so when they get thrown in the dryer and left, they’ll continue to spontaneously heat even after the dryer cycle has stopped and people have all left,” said Assistant Chief Robert Bradley, the Olympia fire marshal.

For more:  http://www.komonews.com/news/local/Spontaneous-combustion-deemed-cause-of-Olympia-restaurant-fire-218925741.html?tab=video&c=y

Comments Off on Hospitality Industry Property Risks: Washington Restaurant Destroyed By Fire Caused By Cleaning Towels Left In Dryer “Spontaneously Combusting”

Filed under Fire, Insurance, Liability, Maintenance, Management And Ownership, Structural Damage

Hospitality Industry Technology Solutions: Hotel, Restaurant Guests Will Soon “Check-In And Make Payments” Using Mobile Phones Offering “Secure Software Applications With Facial Recognition Technology”

[youtube=http://www.youtube.com/watch?v=9OFaWQDg3_A]

Using the PayPal app for iOS, Windows Phone and Android, wallet-less shoppers can track down stores that accept PayPal’s “check in to pay” service. The customer then checks in to the shop where they need to make a payment, paying by sliding a pin down in the app. The shopper’s credentials then appear on the shopkeeper’s PayPal app, with the photo and name appearing to identify the person who has asked to make the payment, allowing the shopkeeper to then confirm the sale.

PayPal are trialling a new scheme in the Richmond shopping precint of London that will allow shoppers to have their PayPal payments confirmed by their profile pictures. The Richmond shops first to test out the new check-in service include Cook & Garcia, The Farmery, The Tea Box, The Bingham Hotel, Revolution, Caffé Paolo, The Cedar Coffee Shop, Urban Diner, Pier 1 Fish and Chips,  Noble Jones, Hill Café and Knot Coffee and Pretzel.

“PayPal first brought ‘pay by mobile’ to the UK high street two years ago,” said Rob Harper, Head of Retail Services at PayPal

“Through our Richmond initiative, we’re pleased to help local businesses of all sizes offer a new more personal experience, while never having to turn away customers who don’t have enough cash on them to pay. Now locals in Richmond can leave their wallet or purse at home and be the first in the country to use their profile picture to pay.

“This is another step on the journey towards a wallet-less high street, where customers will be able to leave their wallet or purse at home and pay using their phone or tablet. We predict that by 2016 this will become a reality.”

For more:  http://www.techdigest.tv/2013/08/paypal_to_let_y.html

Comments Off on Hospitality Industry Technology Solutions: Hotel, Restaurant Guests Will Soon “Check-In And Make Payments” Using Mobile Phones Offering “Secure Software Applications With Facial Recognition Technology”

Filed under Guest Issues, Management And Ownership, Risk Management, Technology, Training

Hospitality Industry Crime Risks: New York Restaurant Employees Arrested For Identity Theft; Skimming Device Used To Steal 30 Customer Credit Cards

“…four (employees) were arrested…(and) found to have outstanding federal warrants for deportation and turned over to the Department of Hospitality Industry Identity TheftHomeland Security…Heng Li, 27 of Brooklyn had a credit card skimming device and a counterfeit Michigan ID card.  He was charged with possession of a forged instrument, scheme to defraud, unlawful possession of a skimmer device and unlawful possession of personal identification information, it is also believed he is in this country illegally…”

The Bethlehem Police Department raided the Golden Town Buffet Monday morning in connection with an identity theft investigation.  The restaurant is located at 385 Route 9W in Glenmont.

According to the department, customers credit card and debit card information was compromised after they ate at the restaurant sometime between June 14th and August 5th.  Bethlehem Police are asking anyone who used their card at the restaurant during that time frame to check their bank statements and immediately report any fraudulent transactions to their respective bank and local law enforcement agency as soon as possible.

The Bethlehem Police are being assisted in this investigation by the Albany Police, Colonie Police, New York State Police New Scotland, New York State Police Clifton Park, East Greenbush Police, US Secret Service and Department of Homeland Security.

Li was arraigned in the Town of Bethlehem Justice Court on Monday evening and remanded to the Albany County Jail without bail.  He is due back in court on Thursday.

For more:  http://www.cbs6albany.com/news/features/top-story/stories/police-golden-town-buffet-customers-credit-debit-card-information-stolen-10092.shtml

2 Comments

Filed under Crime, Guest Issues, Labor Issues, Liability, Risk Management, Technology, Theft

Hospitality Industry Property Risks: Arkansas Restaurant Closed By Fire And Water Damage Reopens After 8 Months; Business Owners’ Insurance Pays For 80% Of Staff To Be Retained

“…Sixty employees were without work following the fire. The business owners’ insurance coverage allowed the staff to continue earning a Restaurant Fire Riskspaycheck while the restaurant was closed…Calico County partner Scott Blair said they retained about 80 percent of their pre-fire staff and hired about 40 new team members for the re-opening…”

Calico County was forced to shutdown after a fire damaged the restaurant (in the early morning on November 26, 2012)… Police were alerted to the fire after receiving a call from an alarm company that a commercial burglary alarm went off at approximately 2:37 a.m. Monday, according to dispatchers with the Fort Smith Police Department.

Fort Smith police arrived at the scene and alerted the fire department when smoke was seen coming from the building. Fort Smith Department Battalion Chief Tery Graves said responders quickly put out the flames, however, the restaurant suffered severe smoke and water damage. According to a preliminary investigation, the fire appeared to have started in the kitchen area of the restaurant.

For more:  http://5newsonline.com/2013/08/04/popular-fort-smith-restaurant-opens-back-up-after-fire/

Comments Off on Hospitality Industry Property Risks: Arkansas Restaurant Closed By Fire And Water Damage Reopens After 8 Months; Business Owners’ Insurance Pays For 80% Of Staff To Be Retained

Filed under Fire, Insurance, Labor Issues, Management And Ownership, Structural Damage

Hospitality Industry Health Risks: Texas Restaurant Sued By Customer Claiming Sickness From “Cyclospora”; Parasite Traced To Tainted Salad Mix

“…According to her lawsuit, (the plaintiff) dined at an Olive Garden restaurant in Addison, Texas on July 1 and suffered nausea, fatigue and Restaurant Cyclospora Outbreaksdiarrhea a few days later. Tests confirmed that her gastroenteritis was caused by cyclospora, the lawsuit states…Cyclospora is a single-celled parasite that attacks the small intestine, causing diarrhea, loss of appetite, weight loss, stomach cramps, bloating, gas, nausea and fatigue, health officials said…”

A Dallas woman is suing Darden Restaurants, claiming she became sick with the rare parasite cyclospora after she ate at an Olive Garden restaurant.

Suzanne Matteis contracted the severe gastrointestinal sickness in July and tested positive for the parasite, said her attorney, Ryan Osterholm. Nationwide, there are at least 378 confirmed cases of illness from cyclospora in 16 states since mid-June.

On Friday, the U.S. Food and Drug Administration announced that cyclospora cases in Iowa and Nebraska have been traced to a tainted salad mix supplied by Taylor Farms de Mexico to Olive Garden and Red Lobster restaurants in those states. Both restaurant chains are owned by Darden Corporation.

For more: http://www.orlandosentinel.com/news/local/breakingnews/os-salad-darden-cyclospora-lawsuit-20130803,0,4967942.story

Comments Off on Hospitality Industry Health Risks: Texas Restaurant Sued By Customer Claiming Sickness From “Cyclospora”; Parasite Traced To Tainted Salad Mix

Filed under Food Illnesses, Guest Issues, Health, Liability, Management And Ownership, Risk Management