Tag Archives: Risk

by Ida | September 9, 2015 · 11:47 am

Hospitality Industry Conference Update: “Petra Hospitality Update: CH&LA Southern CA Conference”

Join Petra Risk Solutions atÂ CH&LAâ€™s

Southern California Hotel & Lodging Conference

Wednesday, September 23, 2015 at 8:00am â€“ 5:00pm

This one-day event includes educational sessions, a trade show, and networking is free to all hotel staff. Each year over 500 hoteliers attend and take advantage of all that is offered at this very special event.Â

Petra Risk Solutionsâ€™ very own Brad Durbin, Jennifer Lisanti and Todd Seiders will be presenting at the education sessions

click here to learn more..

[vimeo https://vimeo.com/138772085 w=500&h=281]

Petra is proud to partner with CH&LA and the endorsed broker for:

InsuranceÂ Â *Â Â Employee BenefitsÂ Â *Â Â Education

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Filed under Conferences, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology, Theft

Tagged as Affordable Care Act, AirBNB, Arrest, Credit Cards, Crime, Cyber Attack, Cybercrime, Cybersecurity, educational sessions, Employees, Fraud, Guest Safety, Hack, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel, Hotel Brand, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Jennifer Lisanti, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Obama Care, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk, Risk Management, Security, Southern California Hotel & Lodging, Surveillance, Technology, Theft, Todd Seiders

by Ida | April 16, 2015 · 9:23 am

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

CH&LA and AAHOA have once again partnered to present the annual Northern California Hotel & Lodging Conference.Â This year the event is moving back to the DoubleTree San Jose.Â Each year this event gathers together over 300 hoteliers who enjoy the free educational seminars, updates on industry topics and to attend the trade show.

The show will include the usual abundance of networking opportunities, general session luncheon, and of course the trade show, the largest of its kind in Northern California.Â Over 100 vendors will be eager to show off the latest industry products, many who offer special rates and discounts for this conference.Â There will also be a reception in the trade show at 4:00 pm, with appetizers, soft drinks, no-host bar and lots of networking.

To get a glimpse inside one of our California Hotel & Lodging Trade Shows, click here.

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management

Tagged as California, California Hotel, CH&LA, Conferences, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Conference, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Northern California, Northern California Hotel & Lodging, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk, Risk Management, Risk Management Update, Security, Surveillance, Swimming Pools, Technology, Videos

by Ida | April 10, 2015 · 8:40 am

Hospitality Industry Management Update: “Issues Loom For Keyless Entry in Hotels”

“At the moment, the complications might be magnified for multi-brand, multi-property operators piloting more than one keyless system from more than one brand/vendor, but sources said that this somewhat disjointed approach may actually be preferable to a universal solution; at least until keyless tech is a little further along in its development cycle.”

As hotel companies across the industry begin to embrace keyless entry technology, they will also need to work out the challenges that go hand in hand with such integration.

Major conglomerates such as Hilton Worldwide Holdings and Starwood Hotels & Resorts Worldwide are continuing to conduct pilot testing across multiple properties and brands. Starwood is backing up the technology with a $15-million investment. After launching its SPG Keyless solution at select properties (Aloft Beijing; Aloft Cancun; Aloft Cupertino; Aloft Harlem; W Doha; W Hollywood; W Hong Kong; W New York-Downtown; W Singapore; and Element Times Square), the company is now installing SPG Keyless in 30,000 doors at all of its 150 global W, Aloft and Element hotels.

In the meantime, Hilton is pilot testing its own mobile-enabled room key technology at 10 U.S. properties. By yearâ€™s end, the company expects to offer the digital amenity at all U.S. properties of four brands: Conrad Hotels & Resorts, Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts and Canopy by Hilton. Looking ahead to 2016, Hilton will then deploy the technology at scale across 11 brands globally. Similar to the SPG Keyless solution, Hiltonâ€™s keyless entry platform is driven by the companyâ€™s branded mobile app. Hilton hopes the keyless system will drive usage of the app, which hoteliers can then use to drive incremental revenue through mobile devices. Itâ€™s a potentially major revenue source to sway hoteliers who might still be on the fence.

For more:Â http://bit.ly/1Fusi7x

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Filed under Guest Issues, Hotel Industry, Maintenance, Management And Ownership, Risk Management, Technology

Tagged as Android, Arrest, Branding, Credit Cards, Crime, Cybercrime, Cybersecurity, Digital Branding, Digital Marketing, Digital Media, Employees, Guest Safety, Hilton Hotels, Hilton Hotels & Resorts, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hospitality Technology, Hotel Brand, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Reviews, Hotel Safety, Hotel Security, Hotel Staff, Hotel Technology, hotel workers, Hotels, Housekeepers, Insurance, iPhone, Keyless Entry, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Marketing, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk, Risk Management, Risk Management Update, Security, Technology, Theft

by Ida | March 19, 2015 · 10:20 am

Hospitality Industry Security Update: “New Security Mindset: Focus On The Interior”

“We continue to be more focused on perimeter protection than on internal controls and monitoring. It’s clear that attackers are already inside or could be anytime they want and there’s nothing you can do about it on the perimeter…You would think external attacks cause all the damage. But study after study, two-thirds of attacks are mundane insider errors, lost equipment, technology failures, or lack of oversight over vendors.”

Chief privacy officer Jason Straight shares his insights on why organizations are struggling to stop the breach wave — and manage the aftermath.

Hackers keep on hacking, breaches keep on happening. The cycle continues, as major corporations now routinely get successfully compromised. A key element of the equation now is properly and efficiently responding to an attack as well as managing its aftermath.

The same old security missteps–falling for phishing attacks, not locking down sensitive data internally, giving users too much access, for instance–keep recurring. That’s because many organizations aren’t putting their security energy in the right places, according toÂ Jason Straight, senior vice president and chief privacy officer at UnitedLex, which provides outsourcing services and support for the legal industry.

For more:Â http://ubm.io/1BTm7L2

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Filed under Crime, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Maintenance, Management And Ownership, Risk Management, Technology, Theft, Training

Tagged as Arrest, Business Journalism, Credit Card Fraud, Credit Card Security, Credit Cards, Crime, Cyber Attack, Cyber Crime, Cybercrime, Cybersecurity, Dark Reading, Data Breach, Employees, Guest Safety, Hacking, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Information Technology, Insurance, IT, Jason Straight, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk, Risk Management, Risk Management Update, Security, Surveillance, Technology, Theft

by Ida | March 16, 2015 · 9:23 am

Hospitality Industry Risk Management Update: “Preventing Credit Card Fraud at Hotels”

[vimeo https://vimeo.com/113722566 w=500&h=281]

Petra Risk Solutionsâ€™ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report â€“ â€˜Preventing Credit Card Fraud at Hotelsâ€™.Â

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions â€“ America â€™s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Crime, Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft

Tagged as Arrest, Big Data, Breach, Credit Card Security, Credit Card Security Breach, Credit Cards, Credit Fraud, Crime, Cybercrime, Cybersecurity, Data Hack, Data Privacy, Data Theft, Employees, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, hotel workers, Hotels, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk, Risk Management, Security, Surveillance, Technology, Theft, Videos

by Ida | March 5, 2015 · 9:32 am

Hospitality Industry Legal Update: “Veteran Says Hotel Dispute Over Service Dog Led to Arrest”

White suffered a traumatic brain injury and spinal wounds while serving with the U.S. Army in Afghanistan in 2012 when a 200-pound improvised explosive device detonated near his vehicle. The Wyoming, Mich., resident said he has been on anxiety medication and has been helped greatly by Camo.

A bill making its way through the Legislature may prevent situations like the one Monday night in which a young veteran was arrested at a Bonita Springs hotel after he, his family and his service dog were denied lodging.

Jason White, 34, was arrested at the Best Western following a dispute with the hotel manager and staff over his service dog, Camo. He was charged with battery and destruction of property, the Lee County sheriff’s report said, after he kicked and cracked a television and shoved the hotel manager, Vinit “Vinnie” Patel.

For more:Â http://newspr.es/1Ej6AHZ

And for more on the do’s and don’ts of service animals, check out the video below from Petra’s own P3 Risk Management Team.

[vimeo https://vimeo.com/102936915Â w=500&h=281]

Petra Risk Solutionsâ€™ Director of Risk Management, Todd Seiders, offers a P3 Hospitality Risk Report â€“ â€˜ADA Service Animals: Do’s and Don’tsâ€™.Â

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under ADA, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Insurance, Management And Ownership, Risk Management, Training

Tagged as ADA, ADA Service Animal, Americans with Disabilities Act, Arrest, Crime, Employees, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, hotel manager, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, P3, Petra Risk Solutions, Restaurants, Risk, Risk Management, Risk Management Update, Security, Service Animals, Training, Veterans, Videos

by Ida | February 27, 2015 · 10:14 am

Hospitality Industry Management Update: “Hotel Room Piracy Shows Dramatic Increase”

â€œThereâ€™s no reason anyone should book outside the block, and if you do, we cannot be responsible.Â When we see 30 rooms held with no name, immediately thereâ€™s a red flag. Yes, sometimes organizations do that, as they need the rooms, but a red flag goes up nonetheless,â€ Dominguez added.

Meeting, incentive, convention and exhibition business is under attack by pirates.

To be more specific, event room blocks are increasingly feeling the effects of room block piracy, in which third partiesâ€”sometimes thieves out to steal credit card information and sometimes more legitimate sourcesâ€”effectively funnel attendees away from official host hotels.

The practice results in host hotels having no record of these attendeesâ€™ reservations; attendees themselves thinking they made the booking through a legitimate source, and meeting and event planners often having to pay attrition fees for not fulfilling room-block agreements with host hotels.

Suffering are the attendee, who loses money to the pirate; the hotel, which might have replaced â€œnon-bookingsâ€ with less-valuable business, and the event planner and event itself, which run the risk of ruined reputations.

For more:Â http://bit.ly/18uSCWq

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management

Tagged as Crime, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Room Piracy, Hotel Security, Hotel Staff, hotel workers, Hotels, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, Online Branding, P3, Petra Risk Solutions, Risk, Risk Management, Risk Management Update, Room Blocks, Security

by Ida | February 13, 2015 · 11:50 am

Hospitality Industry Technology Update: “How Technology is Changing the Hotel Concierge”

Marriott Internationalâ€™s Renaissance Hotels has adopted a hybrid approach that combines technology and personal service: a global hospitality program called â€œNavigatorâ€ that provides guests with resources allowing them to be â€œin the knowâ€ and to discover a destinationâ€™s hidden gems

The role of the hotel concierge might never disappear entirely, but advancements in technology (and changing attitudes from the guests who use it) are supplanting the need for human contact in many hotels around the world.

â€œThe current role of the concierge is to provide information and services to guests,â€ said Kevin Murphy, chairman of the Hospitality Services Department at Rosen College of Hospitality Management in Orlando, Florida. â€œTheir role will never diminish, but itâ€™s going to be a much more specialized type of service that theyâ€™re providing.â€

According to Les Clefs dâ€™Or, an organization for professional hotel lobby concierges, there are 595 concierges wearing the groupâ€™s crossed gold keys insignia in the United States, a 14% increase since 2009.

For more:Â http://bit.ly/1zBaoMM

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Filed under Employee Practices, Hotel Industry, Management And Ownership, Technology

Tagged as Cybersecurity, Employees, Full Service, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Concierge, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Safety, Hotel Security, Hotel Staff, Hotel Technology, hotel workers, Hotels, Housekeepers, Legal Issues, Legal Risks, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk, Risk Management, Security, Surveillance, Technology

by Ida | February 6, 2015 · 9:03 am

Hospitality Industry Conference Update: “2015 Hospitality Law Conference”

The speakers, panelists, roundtable hosts, and facilitators of the 2015 Hospitality Law Conference represent the full spectrum of key roles in the hospitality industry: Private attorneys, hotel and restaurant corporate counsel, risk managers,finance executives, real estate developers, human resources managers, loss prevention managers, insurance brokers, and hotel and restaurant owners, managers, and operators

Hospitality Insurance and Loss Prevention Summit:Â The Petra Risk Solutions Hospitality Insurance and Loss Prevention Summit converges insurance, risk, LP, legal and finance to break down the silos of these functional areas. As we do each year, we begin with the top claims that have occurred over the last twelve months and the best practices to prevent them from occurring at your hotel or restaurant. As Worker Compensation Claims are becoming more of a challenge for the industry, we will take a deeper dive into best practices for prevention, claims handling and back to work policies.

For more:Â http://bit.ly/1zX3RBh

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Filed under Conferences, Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Americans with Disabilities Act, Arrest, Bed Bugs, Conference, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, EEOC, Employees, Finance Executives, Fire, Guest Safety, Health Hazards, HLC15, Hospitality, Hospitality Industry, Hospitality Law Conference, Hospitality Lawyer, Hotel Branding, Hotel Crime, Hotel Damage, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Insurance Brokers, Lawsuits, Legal Issues, Legal Risks, Liability, Loss Prevention, Managing Risk, Marketing, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Petra Risk Solutions Hospitality Insurance, Pool and Spa Safety, Private Attorneys, Property Damage, Real Estate Developers, Restaurant Employees, Restaurants, Risk, Risk Management, Security, Stephen Barth, Surveillance, Swimming Pools, Technology, Theft, Videos, Water Damage

by Ida | December 15, 2014 · 9:23 am

Hospitality Industry Management Update: “Hotel Housekeepers Say ‘Green’ Program Eliminates Jobs”

Chavez said housekeepers have been reprimanded for not cleaning rooms fast enough and some have resorted to working through breaks to avoid warnings. Still, she said, there are days when she looks at the clock at 2 p.m. and realizes she won’t finish on time. By comparison, before the program started, she could clean up to 20 rooms in a day because some rooms just needed a light touch.

A program that encourages hotel guests to decline housekeeping to conserve water and electricity sounds like a noble idea.

But hotel housekeepers say the program is killing their jobs, their legs and their backs as those workers still employed say they have to work harder because the rooms tend to be dirtier.

Fabiola Rivera, 31, said her managers expect her to clean rooms left unkempt for as many as three days at a pace of 16 rooms per day in an eight-hour shift, the same quota as if the rooms were tidied daily. And she also has to run around delivering fresh towels to guests in the program who cheat a bit.

For more:Â http://trib.in/1waj7sz

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Filed under Employee Practices, Green Lodging, Hotel Employees, Hotel Industry, Liability, Maintenance, Management And Ownership, Training

Tagged as Employees, Green Lodging, Health Hazards, Hospitality, Hospitality Industry, Hospitality Jobs, Hospitality Lawyer, Hospitality Management, Hotel Employees, Hotel Guest, Hotel Jobs, Hotel Management, Hotel Safety, hotel workers, Hotels, Housekeepers, Injuries, Insurance, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, Petra Risk Solutions, Risk, Risk Management, Starwood Hotels and Resorts, Training, Unemployment

Tag Archives: Risk

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

Hospitality Industry Management Update: “Issues Loom For Keyless Entry in Hotels”

Hospitality Industry Security Update: “New Security Mindset: Focus On The Interior”

Hospitality Industry Risk Management Update: “Preventing Credit Card Fraud at Hotels”

Hospitality Industry Legal Update: “Veteran Says Hotel Dispute Over Service Dog Led to Arrest”

Hospitality Industry Management Update: “Hotel Room Piracy Shows Dramatic Increase”

Hospitality Industry Technology Update: “How Technology is Changing the Hotel Concierge”

Hospitality Industry Conference Update: “2015 Hospitality Law Conference”

Hospitality Industry Management Update: “Hotel Housekeepers Say ‘Green’ Program Eliminates Jobs”

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Tag Archives: Risk

Join Petra Risk Solutions atÂ CH&LAâ€™s

Southern California Hotel & Lodging Conference

click here to learn more..

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