“…The callers are very convincing. According to hotel guests targeted by this scam,
the caller sounds very professional. However, hotels generally handle any questions about billing at the front desk, not over the phone. And they certainly wouldn’t be calling you in the middle of the night…”
Many travelers are trying to squeeze in last-minute vacations before schools are back in full swing. Unfortunately, scammers know this and may try to trick you into divulging your credit card information by posing as hotel employees. The Better Business Bureau warns travelers to beware of a telephone phishing scam designed to steal credit card numbers.
Hotel guests across the nation are alerting local BBBs of the increased popularity of this scam. Since travel and hotel stays tend to increase during the summer, the scammers ramp up their efforts during this time.
For more: http://bit.ly/1ou7mUV
In the end, it is not only a hallmark of good business and an assurance for optimum guest experience but also a strategy for preserving the most precious of commodities—life…”
If you don’t deliver on your promises, guests will be disappointed and that leads to backlash…it doesn’t matter whether operating a 2-star, 3-star or 5-star star hotel, it’s important to strive to exceed expectations. He said all guests arrive with expectations, so operators have a choice…”
Texas, to find her laptop stolen. The hotel concluded that the thief had entered the room by exploiting a vulnerability in a digital lock made by Onity. The vulnerability had been disclosed at the Black Hat security conference in July, 2012, and Onity said it shipped a fix to customers the following month…”
