Tag Archives: Risk Management

by Ida | May 12, 2015 · 8:13 am

Hospitality Industry Management Update: “Airbnb Grows to a Million Rooms, and Hotel Rivals Are Quiet, for Now”

In Austin, Tex., each 10 percent increase in Airbnb listings resulted in a 0.35 percent decrease in monthly hotel room revenue, according to a studyÂ by Boston University. Less expensive hotels and those focused on leisure travelers were most affected when Airbnb developed in their area, the study found.

By any measure, Airbnbâ€™s growth has been stunning since the company was founded in 2008. It now has more than a million rooms available in homes, apartments and even former barns â€” more places to sleep than hotel giants like Marriott and Hilton.

Despite this growth, though, the big hotel chains, at least outwardly, have yet to take substantial action to counter the potential threat from the upstart lodging service.

One reason is the strength of the travel market over all. Spending on hotels this year is projected to be even higher than last yearâ€™s robust outlays, according to Douglas Quinby, an analyst for Phocuswright. Other reasons include the ingrained habits of travelers, particularly older ones and business travelers on expense accounts, who see no reason to change their ways.

For more:Â http://nyti.ms/1zWgiir

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Filed under Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Social Media

Tagged as AirBNB, Boston University, Cybercrime, Cybersecurity, Employees, Guest Safety, Hilton, Hilton Hotel, Hospitality, Hospitality Brand, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, hotel chains, Hotel Deals, Hotel Employees, Hotel Guest, Hotel Industry, hotel room revenue, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, leisure travelers, Liability, Managing Risk, Marriott, Mobile Technology, Motels, New York Times, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Technology, The Times, TripAdvisor

by Ida | May 11, 2015 · 8:17 am

Hospitality Industry Management Update: “5 Social Trends Hoteliers Can Leverage”

“Everything is being rated and talked about, he said. And much of that is being done on mobile. For example, he said a lot of hoteliers will say they arenâ€™t interested in Twitterâ€”but thatâ€™s where their customers are talking about them. Thus, hoteliers need to monitor it and join in on the conversation.”

A picture of a pet cat with a slice of bread on its head. A person standing in front of a waterfall and capturing a photo that makes it seem as if he or she is vomiting said waterfall.

The above two examples â€œbroke the Internet,â€ according to Daniel Levine, director of The Avant-Guide Institute, a global trends consultancy for travel and consumer marketing, based in New York City. But they were short-lived fads and certainly not things to build a business plan around.

But building a plan around social trends? That might be the golden ticket.

â€œTrends are not specific to any one industry. Trends are what people are thinking and feeling, and theyâ€™re looking for these same trends to be answered in every part of their lives,â€ Levine said while speaking during the recent opening general session of the AmericInn 2015 Convention & TradeshowÂ held at Ballyâ€™s Las Vegas.

In other words: Hoteliers can adjust their operations to sell the answers to these trends, he said.

â€œThe beauty of trends is that they resonate with people for reasons they may not even be aware of. Theyâ€™ll go and beat a path at your door if youâ€™re answering these trends in creative ways,â€ Levine said.

Here are five social trends hoteliers can capitalize on.

For more:Â http://bit.ly/1F91w8D

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Filed under Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology

Tagged as Crime, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, hoteliers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Marketing, Online Reviews, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Social Media, Social Trends, Surveillance, Technology

by Ida | May 5, 2015 · 8:26 am

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

CH&LA and AAHOA have once again partnered to present the annual Northern California Hotel & Lodging Conference.Â This year the event is moving back to the DoubleTree San Jose.Â Each year this event gathers together over 300 hoteliers who enjoy the free educational seminars, updates on industry topics and to attend the trade show.

The show will include the usual abundance of networking opportunities, general session luncheon, and of course the trade show, the largest of its kind in Northern California.Â Over 100 vendors will be eager to show off the latest industry products, many who offer special rates and discounts for this conference.Â There will also be a reception in the trade show at 4:00 pm, with appetizers, soft drinks, no-host bar and lots of networking.

For more:Â http://bit.ly/1zkW1gW

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Filed under Conferences, Employee Practices, Hotel Industry, Insurance, Liability, Management And Ownership, Risk Management, Social Media, Technology, Training, Workers' Compensation

Tagged as AAHOA, Annual Conference, Arrest, California, California Hotel & Lodging Association, CH&LA, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, DoubleTree, DoubleTree San Jose, Educational Seminar, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Conference, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, May 2015, Mobile Technology, Motels, Northern California, Northern California Hotel & Lodging, Northern California Hotel & Lodging Conference, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Swimming Pools, Technology, Theft, Videos

by Ida | April 28, 2015 · 9:00 am

Hospitality Industry Risk Management Update: “Settlement Deal Reached in Hotel Pool Electrocution”

The investigation showed that the Hilton Westchase did not meet city, state, and national electrical codes and that the pool did not have ground fault circuit interrupters (GFCI) on the pool lighting system – which are standard safety features in pool construction, or kitchen and bathroom design, where electrical systems might come in contact with water.

A final civil settlement was reached Monday in a hotel swimming pool electrocution death that a devastated family claimed was “gross negligence of epic proportions.”

Raul Hernandez Martinez, 27, died 6 days after the 2013 Labor Day weekend incident.

He and his family had gathered at the Hilton Houston Westchase hotel and several family members were in the hotel swimming pool when the pool lights came on.

Martinez’ little brother David Duran, 11, began to convulse in the deep end of the pool. Their mom, Maria Isabel Duran, tried to reach the boy but was shocked unconscious by the electrical current.

Family members pulled her from the pool where she was revived via CPR. Martinez, meanwhile, reached his little brother and pushed him to the edge where others pulled the boy out.

But Martinez became motionless as the current continued to surge through the pool.

Rescued and revived, he never recovered and was removed from life support 6 days later.

For more:Â http://bit.ly/1PSDdPN

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Filed under Claims, Guest Issues, Health, Hotel Industry, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management

Tagged as Civil Settlement, Crime, Death, Electrical Surge, electrical systems, Electrocution, Employees, Guest Safety, Health Hazards, Hilton Westchase, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Death, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Pool, Hotel Pool Electrocution, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Houston, Injuries, Insurance, Investigation, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Risk Management, Settlement, Swimming Pool, Swimming Pools, Texas

by Ida | April 27, 2015 · 9:59 am

Hospitality Industry Management Update: “Hospitality Industry, Firm Reduce Waste, Save Lives With Soap Recycling Program”

Thus far, Clean the World has collected 166,225 pounds of soap from LVS properties worldwide, says Kristin McLarty LVS director of corporate communication. Thatâ€™s the equivalent of 886,540 bars of soap to children and families around the globe. LVS also has diverted 49,347 pounds of bottled amenities, thatâ€™s 526,368 bottles of lotion, shampoo and conditioner for reuse by Clean the World.

As hospitality companies strive to increase sustainability and lessen their environmental footprint, hotels across the country and around the world are recycling used soap and other discarded amenities from guest rooms to reduce waste and even save lives.

Through Clean the World, an Orlando, Fla.-based social enterprise, hotels recycle soap and bottled shampoo, conditioners and lotions previously adding to the waste stream. The company, says founder and CEO, Shawn Sheiperl, is remanufacturing used soap and distributing it to impoverished people fighting diseases like pneumonia and cholera in countries in Africa, India and Central America.

Partnering since 2011, Las Vegas Sands (LVS), which owns hotels in the U.S. and Asia, including the Venetian and Palazzo resorts in Las Vegas, recycles with Clean the World as part of its global corporate program, Sands Cares, which works to reduce its global environmental impact.

For more: http://bit.ly/1Kod8VE

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Filed under Employee Practices, Green Lodging, Hotel Employees, Hotel Industry, Management And Ownership

Tagged as Bottled Shampoo, Clean the World, Employees, Environmental Footprint, Florida, Green Energy, Guest Safety, Health Hazards, Hospitality, Hospitality Brand, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, hotel amenities, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Las Vegas Sands, Legal Issues, Liability, Managing Risk, Motels, Orlando, P3, Petra Risk Solutions, Recycling, Reduce Waste, Restaurant Employees, Restaurants, Risk Management, Risk Management Update, Saving Lives, shampoo and conditioner, Sustainability, Technology

by Ida | April 24, 2015 · 10:10 am

Hospitality Industry Management Update: “The Real Value of Dual-Brand Hotels”

“Based on the analysis of the seven subject properties, it appears that operating efficiencies do not come automatically for all dual-branded properties. Throughout all facets of the lodging industry, attention must be paid to the fundamentals. Dual-branded hotels provide the opportunity to achieve operating efficiencies, but management still needs to optimize shared resources to earn their efficiencies.”

The pace of new hotel construction is picking up. According to STR, there were 1,003 hotels under construction in the United States as of January 2015, up 31.8 percent from January 2014. The most active under-construction segments of the hotel industry are upper-midscale (37.9 percent of total projects) and upscale (34.5 percent of total projects).

One way developers are taking advantage of the popularity of these segments is to build dual-branded hotels. The majority of dual-branded properties in the United States consist of affiliations within the upper-midscale and upscale segments. For the purpose of this article and analysis, we defined dual-branded hotels as single buildings that contain two distinctly branded operations. More often than not, the dual-branded properties contain separate entrances, front desks, and elevators for each brand but share back-of-the-house operations and guest amenities, such as meeting space and pools.

According to Kallenberger Jones & Company, there were 30 dual-branded hotels in the United States as of year-end 2014, offering a total of 12,193 rooms. Another 24 projects, with a total of 10,284 rooms, were under construction as of January 2015.

For more:Â http://bit.ly/1PvBD67

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Filed under Hotel Industry, Management And Ownership, Social Media

Tagged as Crime, Cybercrime, Cybersecurity, Dual Branding, Employees, Gross Profit Margins, Hospitality, Hospitality Brand, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Brand, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Research, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Lodging Magazine, Managing Risk, Market Reports, Marketing, Mobile Technology, Motels, Operating Efficiencies, P3, Petra Risk Solutions, Profit Margins, Restaurant Employees, Restaurants, Risk Management, Risk Management Update, Security, Technology

by Ida | April 22, 2015 · 9:32 am

Hospitality Industry Management Update: “Marriott International Announces Energy Conservation Results on Earth Day”

Since 2013, Marriott International has used Green Hotels Global to track the environmental footprint of each managed and franchise hotel in the company’s portfolio. The data in Green Hotels Global allows the company to identify and drive programs to support the reduction of energy, water, greenhouse gas emissions, and waste.

As part of its global sustainability strategy to address climate change, Marriott International (Nasdaq:MAR) announced the company’s global energy intensity decreased cumulatively by 2.6 percent over 2013, 13.1 percent compared to a 2007 baseline.

Across the majority of the company’s four global regions, energy results continued to decline. In The Americas, Asia Pacific and Europe, energy intensity for managed hotels decreased over 2013 by 3.0 percent, 0.7 percent and 1.3 percent respectively. In the Middle East and Africa, energy intensity increased by 1.2 percent over 2013 as the region stabilized and travel increased.

“Our global decrease in energy intensity demonstrates the commitment Marriott International has made to attain its sustainability goals,” said Denise Naguib, vice president, sustainability and supplier diversity, Marriott International. “As Marriott’s global footprint expands, we continue to look for new ways to conserve energy at our more than 4,100 properties.”

For more:Â http://bit.ly/1ySMvaf

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Filed under Employee Practices, Green Lodging, Hotel Employees, Hotel Industry, Hotel Restaurant, Management And Ownership, Risk Management, Technology, Training

Tagged as Clean Energy Power, Conservation of Energy, Crime, Cybercrime, Cybersecurity, Death, Definition of Energy, Earth Day, Earth Day 2015, Earth Day Quiz, Employees, Energy Conservation, Fire, Green Hotels Global, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Managing Risk, Marriott International, Mobile Technology, Motels, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Technology

by Ida | April 21, 2015 · 10:12 am

Hospitality Industry Management Update: “Hotelsâ€™ Lessons For Marketing to Multi-Generational Travelers”

â€œThe marketing world is getting older and younger all at the same time but not in all the same places. The demographic picture is like a two-humped camel: a large group of Boomers (born 1946-1964) and Millennials (born 1982-2000). The big opportunity for brands is strategically managing both of these groups at the same time. That applies to any number of stay occasions, including multi-generational trips together.

As summer inches closer in the U.S. so do the waves of grandparents and their families ready to relax and flex their spending power on vacations.

Multi-generational travel already has a strong showing at hotels and destinations around the world and if the 80 million people who will be considered older Americans by 2020 are any indication, this market will undoubtedly continue to flourish.

One Hotelâ€™s StrategyÂ

Preferred Hotels and Resorts, previously Preferred Hotel Group, released the results of itsÂ national surveyÂ in December on U.S. multi-generational travelers. The findings emphasize that even though hotels need to think of this market holistically, the way properties communicate with the various generations should be differentiated.

â€œMillennials, for example, donâ€™t want to feel like theyâ€™re being specifically marketed to,â€ said Lindsey Ueberroth, president and CEO of Preferred Hotels and Resorts. â€œThis market stays longer and spends more. Grandparents are the ones who are paying for these vacations but itâ€™s the millennials who are influencing where theyâ€™re going.â€

For more:Â http://bit.ly/1yOELpK

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Filed under Hotel Industry, Management And Ownership, Social Media

Tagged as Baby Boomers, Cybercrime, Cybersecurity, Digital Marketing, Employees, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Reviews, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Luxury Travel, Managing Risk, Marketing, Millennials, Mobile Technology, Motels, Multi Generational Travel, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Summer, Summer Vacation, Surveillance, Swimming Pools, Technology, Travel, Travel Blog, Travelers, TripAdvisor, Vacations

by Ida | April 20, 2015 · 8:46 am

Hospitality Industry Management Update: “Getting Serious About Risk Management”

“To be successful, an organization must do a good job of communicating the importance of risk management, which should raise awareness and provide how-to information to employees.Employers must understand that education needs to occur in order to drive continual improvement and adoption of a risk management mindset. This communication should bleed through all levels of the organization in a consistently open and honest manner.”

Success in todayâ€™s complex business environment is greatly dependent upon workforce productivity. Creating a proper work environmentâ€”one that is safe and secure for employees, customers and dataâ€”is vitally important. It means minimizing downside risk and creating a risk management culture.

There has been an invigorated focus on enterprise risk management, the analysis of a broad spectrum of loss exposures that businesses often face. Executives need to be concerned about reputational damage, falling stock prices, shifts in customer appetites for products or services, and even currency fluctuations. In addition, businesses may be impacted by traditional insurance exposures. Some dramatic examples in recent years include:

Hurricane damage from Superstorm Sandy and other severe weather events.
The Ebola crisis that left a Dallas hospital reeling.
Recent cyberattacks on SONY Pictures, Home Depot, Anthem Inc., Target Corp. and the federal government.

For more:Â http://bit.ly/1DDRJ8w

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Filed under Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Credit Cards, Crime, Crisis Management, Cybercrime, Cybersecurity, Digital Marketing, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Management, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Social Media, Social Media Marketing, Surveillance, Swimming Pools, Technology, Theft

by Ida | April 16, 2015 · 9:23 am

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

To get a glimpse inside one of our California Hotel & Lodging Trade Shows, click here.

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management

Tagged as California, California Hotel, CH&LA, Conferences, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Conference, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Northern California, Northern California Hotel & Lodging, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk, Risk Management, Risk Management Update, Security, Surveillance, Swimming Pools, Technology, Videos

Tag Archives: Risk Management

Hospitality Industry Risk Management Update: “Settlement Deal Reached in Hotel Pool Electrocution”

Hospitality Industry Management Update: “Hospitality Industry, Firm Reduce Waste, Save Lives With Soap Recycling Program”

Hospitality Industry Management Update: “Marriott International Announces Energy Conservation Results on Earth Day”

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

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