Tag Archives: Social Media

by Ida | March 12, 2015 · 10:01 am

Hospitality Industry Technology Update: “Hoteliers Readying for Wearable Tech”

The Apple Watch will be available in early 2015. In the meantime, Starwood Hotels has developed a Bluetooth-enabled smartphone app that allows customers to unlock their rooms with a simple swipe. The company upgraded 30,000 room locks across nearly 150 hotels, and in November the app went live at Starwoodâ€™s Aloft, Element and W brands.

Technology giant Apple made a splash with a 9 March keynote address providing more detail about the much-anticipated release of its new venture in wearable tech, which will be available for purchase on 24 April.

Several hotel companies are getting in front of that launch date with news of their own tailor-made apps for the device.

Accor announced an iOS app for Apple Watch shortly after Appleâ€™s webcast presentation. Available in 10 languages, the app will promotes top hotels and destinations and allows users to manage bookings on Accorhotels.

Marriott International, meanwhile, announced it would be the first global hotel company to accept Apple Pay, which allows guests to use their iPhone 6, iPhone 6 Plus or Apple Watch to pay at check-in as opposed to via cash or credit card. The phased introduction this summer in the United States will include brands in popular locations, such as The Ritz-Carlton, Edition, Renaissance Hotels and Marriott Hotels.

For more: http://bit.ly/1ED7a3g

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Filed under Guest Issues, Hotel Industry, Technology

Tagged as Apple, Apple Pay, Apple Watch, Cybercrime, Cybersecurity, Digital Branding, Digital Marketing, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel News Now, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Keyless Entry, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Risk Management Update, Security, Social Media, Starwood Hotels, Surveillance, Technology, Theft, Wearable Tech

by Ida | March 11, 2015 · 10:15 am

Hospitality Industry Technology Update: “The Growing Risk of Cyber Liability” (Video)

In the last two years, significant data breaches have affected well-known companies such as Target, Home Depot, JP Morgan Chase and eBay â€” just to name a few. The issue has become so prevalent that President Obama issued an executive order in February 2013 to strengthen the U.S. cyber security framework.

In today’s society, weâ€™re experiencing a steady increase in the number of users who utilize the Internet and technology each and every day. As a result, businesses are looking more to technology in order to stay efficient in their business practices. While technology is convenient in many ways, it also exposes businesses to cyberattacks.

According to the Poneman Institute’s Cost of Cyber Crime Study, there was an 18% increase in the number of cyberattacks in 2013, and a report by Symantec on internet security found that 61% of small and midsize businesses experienced a cyberattack in 2013. Hackers are constantly looking to disrupt business operations; hence, it is more important than ever to prepare organizations for potential security breaches.

For more:Â http://bit.ly/1MtrBRm

And for more how to best protect your property from a cyber security attack, check out the video below from Petra’s own P3 Risk Management Team.

[vimeo https://vimeo.com/121258482 w=500&h=281]

Petra Risk Solutionsâ€™ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report â€“ â€˜How to Help Protect Your Hotel’s Computer Network and Information Systemsâ€™.Â

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions â€“ America â€™s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Crime, Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology, Theft, Training

Tagged as Arrest, Credit Cards, Crime, Cyber Attack, Cyber Liability, Cyber Security, Cybercrime, Cybersecurity, Data Breach, Digital Marketing, Digital Technology, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Insurance, Internet, Internet Security, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Risk Management, Risk Management Division, Risk Management Update, Security, Social Media, Surveillance, Technology, Theft, Training, Video

by Ida | March 10, 2015 · 10:13 am

Hospitality Industry Marketing Update: “Trends and Budgeting For 2015” (Infographic)

Click above to view the whole image!

1. Mobile Presence

2. Local Presence

3. Social Presence

4. Content Marketing

5. User Experience

6. Paid Search Presence

7. ROI Analysis – Cross Channels

8. Understanding Your Customer Journey

For more:Â http://bit.ly/1Bnw44D

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Filed under Finances, Hotel Industry, Hotel Restaurant, Management And Ownership, Social Media, Technology

Tagged as 2015, Budgeting, Content Marketing, Crime, Cybercrime, Cybersecurity, Digital Marketing, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Net, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Infographic, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Local Presence, Managing Risk, Marketing Trends, Mobile Presence, Mobile Technology, Motels, Online Marketing, P3, Paid Search Presence, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Risk Management Update, ROI Analysis, Security, Social Media, Social Presence, Surveillance, Technology, User Experience

by Ida | March 9, 2015 · 9:27 am

Hospitality Industry Management Update: “Engaging Todayâ€™s Connected Travelers”

To improve the overall guest experience, hotels should leverage their unique position as a supplier, said Bernard Ellis, vice president of industry strategy at Infor Hospitality, a software provider. â€œYou know more about your property than anybody else, so you can maximize that with things like early check-in and late checkout, room type, food and beverageâ€”all based on looking at the guestâ€™s past preferences,â€ Ellis said.

Hotels that establish meaningful relationships with guests can maximize revenue opportunities and increase customer satisfaction, travel industry experts said during the Digital Marketing Strategy Conference, which was hosted by Hospitality Sales & Marketing Association International in Manhattan last week. Here are some best practices panelists shared for using technology to engage with guests before, during, and after their stays.

Before They Arrive
Googleâ€™s industry head for travel, Tiffany Miller, said that during the pre-booking period, consumers visit 18 travel-related sites. â€œYou have two and a half weeks to inspire the traveler to book your property,â€ she added. To make an impact, marketers should take creative approaches, like using celebrities or YouTube stars to boost engagement or allowing consumers to spread the message through self-generated videos.

For more:Â http://bit.ly/1NACu5k

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Filed under Employee Practices, Hotel Industry, Management And Ownership, Social Media, Technology

Tagged as Connected Travelers, Cybersecurity, Digital Marketing, Digital Marketing Strategy, Employees, Guest Experience, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Lodging Magazine, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Revenue Opportunities, Risk Management, Risk Management Update, Security, Social Media, Technology

by Ida | March 4, 2015 · 10:27 am

Hospitality Industry Risk Management Update: “Cyber Security”

[vimeo https://vimeo.com/121258482Â w=500&h=281]

For more information on Petra and P3 visitÂ petrarisksolutions.comÂ or call 800.466.8951.

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Filed under Crime, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Technology, Training

Tagged as Arrest, Credit Cards, Crime, Cyber Crime, Cyber Risk, Cybercrime, Cybersecurity, Employees, Facebook, Fraud, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Report, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Loss Control Manager, Managing Risk, Marco Johnson, Mobile Technology, Motels, P3, Petra, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Risk Management Division, Risk Management Update, Security, Social Media, Surveillance, Technology, Theft, Videos

by Ida | December 4, 2014 · 9:01 am

Hospitality Industry Technology Update: “Use Mobile Apps to Get Out in Front of the Social Media Curve”

For several years, about half of all local search have been conducted using mobile technology. In the first quarter of 2014, searches on mobile devices surpassed desktop internet searches.Â This suggests that mobile apps are not just a convenience anymore, they are necessary for hotels to remain in business. Customers now expect to find the information for which they search whenever they have to urge to access it

In order for hotels to grow their brand recognition and costumer preference, they need social media to establish a partnership with consumers. This is an ideal opportunity for the hotel industry to increase contact with customers, which aids in brand development based on decisions made according to demand and feedback. While almost all hotels now have websites and at least one social media channel, many have yet to adopt mobile technology. This puts them at risk for being left behind as customers seek lodging sites they can access while on the go. Ensuring that hotel businesses are not only optimized for search engines but also have mobile apps for android and non-android devices is important for brands to remain competitive.

For more:Â http://bit.ly/1BhklVO

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Filed under Hotel Industry, Management And Ownership, Social Media, Technology

Tagged as Cybersecurity, Employees, Facebook Marketing, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Managers Group, Hotel Marketing, Hotel Reviews, Hotel Security, hotel workers, Hotels, Housekeepers, Legal Issues, Managing Risk, Marketing in Hotel, Marketing Online, Mobile Apps, Mobile Technology, Motels, Online Marketing Hotel, Online Reviews, Petra Risk Solutions, Restaurants, Risk Management, Security, Social Media, Technology

by Ida | November 21, 2014 · 10:34 am

Hospitality Industry Management Update: “Increase Hotel Profits by Keeping Your Employees Happy”

Customers often base their spending behaviors solely on their perception of the service. This is particularly true in the travel industry.Â Quick and efficient check-ins, a welcoming and accommodating staff, honesty and brand reliability areÂ essential. When combined, these ingredients create the ultimate recipe for profitability.

The hospitality industry is thriving, but with that success comes responsibility. Hotel and restaurant owners need good management practices in order toÂ remain relevant and realize sustained profits. Effective management includes overseeing employee satisfaction. Research has shown that there is aÂ direct connection between employee contentment and customer loyalty. This is why it is important to take an interest in each staff memberâ€™s happiness.

In an accommodation industry, the key to customer satisfaction is high-quality service. However, employees who are unhappy often lack the motivationÂ to provide such service, which results in disgruntled customers. This trickle-down effect can adversely affect a companyâ€™s revenue. Studies have provenÂ that the attitude of an employee is directly related to a customerâ€™s spending. Essentially, happy employees create happy customers.

For more:Â http://bit.ly/1xKit6j

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Filed under Employee Practices, Hotel Employees, Management And Ownership, Risk Management

Tagged as Business Marketing, Customer Service, Employees, Guest Reviews, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Employees, Hotel Guest, Hotel Management, Hotel Managers Group, Hotel Safety, Hotel Security, hotel workers, hoteliers, Hotels, Housekeepers, Insurance, Legal Issues, Managing Risk, Mobile Technology, Motels, Online Reviews, Petra Risk Solutions, Property Marketing, Restaurant Employees, Restaurants, Risk Management, Social Media, Tourism, Training, Travel Industry

by Ida | November 14, 2014 · 9:45 am

Hospitality Industry Management Update: “Managing the Millennial Hospitality Employee”

In terms of attracting and hiring millennials, employers should be mindful that this is a generation that fully embraces technology. Thus, job descriptions should always be listed online, and posts should be creative and convey sufficient information about a companyâ€™s culture and career path opportunities.Â Millennials seek employment where they perceive they will be doing meaningful work, and care a great deal about the environment and sustainability. They are the most ethnically diverse workforce to date. In terms of motivation and training, millennials seek constant feedback, and prefer to be coached rather than managed.

Generation Y, commonly referred to as â€œmillennials,â€ comprise the roughly 80 million people who were born between 1976 and 2001. A great deal has been written about this unique generation that has grown up immersed in a world of technology and social media: they are frequently stereotyped as self-involved with a strong sense of entitlement, coddled, and even labeled â€œGeneration me.â€ Regardless of whether these frequently bandied about assertions are true, in the next few years, millennials will make up approximately 40% of the U.S. population.

In the hospitality industry, this means not only tailoring and reshaping services to accommodate millennials, but also recognizing that an increasing percentage of hotel and restaurant employees are currently, or will be, part of this generation. Notwithstanding the likelihood that millennials will flock to this robust, growing industry, it only makes sense that hotel and restaurant employers would be actively looking to hire employees who mirror their customer base.

For more:Â http://bit.ly/11o4GoL

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Filed under Hotel Employees, Hotel Industry, Management And Ownership, Training

Tagged as Continuing Education, Diversity, Employees, Generation Y, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Management, Hotel Employees, Hotel Guest, Hotel Safety, Hotel Security, hotel workers, Hotels, Housekeepers, Job Security, Legal Issues, Managing Risk, Millennials, Motels, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Social Media, Training

by Ida | October 8, 2014 · 9:22 am

Hospitality Industry Management Update: “How Much Guest Data Do You Have a Right to Use?”

Pillsbury does his best to makes sure the question of data ownership is ambiguous in his contracts, Bosworth says. â€œItâ€™s left as a, â€˜Letâ€™s leave it so that the contract is unclear on this point.â€™”Â Thatâ€™s not a bad way to go. â€œThereâ€™s a strong motivation for the parties to play nice together,â€ Bennett says. â€œBecause if a big fight breaks out over who owns the data, the answer is going to come down to, â€˜None of you own this data. This is the data of the individual.â€™â€

Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide actionable intel to hoteliers that can boost room rates and drive more business to loyalty programs and marketing campaigns. And there are plenty of tech outfits stepping up to lend their expertise to hotels. â€œWe have 18 companies now that weâ€™ve invested in through Thayer Ventures, our venture capital arm, all in the hospitality travel technology space,â€ says Lee Pillsbury, co-chairman and chief executive officer of Thayer Lodging Group. â€œOne is able to analyze the number of airline passengers overnighting in New York City in any date in the future.â€ If thereâ€™s a huge snowstorm coming to New York, Pillsbury says, the company will take into account the weather forecast and the 600 flights that will be canceled and determine the number of people who will now be staying overnight in Las Vegas as a result.

For more:Â http://bit.ly/1rX5JUQ

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Filed under Hotel Industry, Management And Ownership, Social Media, Technology

Tagged as Big Data, Data Security, Employees, Facebook, Guest Safety, Hospitality Industry, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Reviews, Hotel Security, hotel workers, Hotels, Instagram, Legal Issues, Legal Risks, Liability, Lodging Magazine, Managing Risk, Motels, Petra Risk Solutions, Pillsbury, Restaurants, Revenue Management, Risk Management, Social Media, Technology, Travelocity, TripAdvisor, Twitter, Yelp

by Ida | September 23, 2014 · 8:56 am

Hospitality Industry Technology Update: “Starwoodâ€™s Digital Initiatives Connect with Guests”

â€œMobile increasingly will be at the heart of consumer-branded interaction and offers a plethora of opportunities for customization, communication, promotion, and loyalty.â€…The new reality is that tablets, iPads, smartphones, and wearable tech empower guests to travel and do business the way they want to do business. And if hotels arenâ€™t on these devices, thereâ€™s a good chance guests wonâ€™t be doing business with them.

If youâ€™re looking to get your guestsâ€™ attention, smartphones can be a good place to start. More than ever, guests are turning to mobile devices like these to research travel, book rooms, and interact with brands. From receiving instant directions to the hotel when the plane lands to requesting a bike to tool around town, tech-savvy guests can now cover their needs and desires with a finger tap or even a voice command. To catch the attention of the modern guests, however, hotels need to develop the right backlit content to run on these mobile devices.

No hotel company understands better than Starwood Hotels and Resorts. â€œPeople check their mobile devices every six minutes,â€ says Starwood President and CEO Frits van Paasschen. â€œWe can say â€˜welcomeâ€™ when a guest gets off the plane in New York, Dubai, or Shanghai. â€˜It will take you 45 minutes to get to the hotel. Can we have your favorite drink ready?â€™ That ongoing dialogue didnâ€™t exist before mobile technology. Ultimately, being able to have direct conversations with their favorite brands is what people are expecting.â€

For more:Â http://bit.ly/1rlLgKw

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Technology

Tagged as Employees, Enterprise Management, Hospitality Industry, Hospitality Risk Management, Hotel Employees, Hotel Guest, Hotel Security, Hotels, Housekeepers, Management Security, Millennials, Mobile Apps, Mobile Devices, Mobile Technology, Motels, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Solutions, Security, Smartphone, Smartphones, Social Media, Software Risk, Starwood Hotels and Resorts, Starwood President and CEO Frits van Paasschen, Technology

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